getapp-logo

App comparison

Add up to 4 apps below to see how they compare. You can also use the "Compare" buttons while browsing.

Software categoriesBlog & researchAbout us

GetApp offers objective, independent research and verified user reviews. We may earn a referral fee when you visit a vendor through our links. 

Top Rated Customer Communications Management Software with Free

Last updated: September 2026

Verified reviewer profile picture
Get free expert advice+1 (888) 216-6745
Call now for a one-to-one consultation in under 15 mins.
1 filter applied

Features

Integrated with

Pricing model

Devices supported

Organization types

User rating

80 software options

Freshdesk logo

Cloud-based AI help desk for teams of all sizes

visit website
Cloud-based customer service help desk for all business sizes, with AI-powered ticketing, omnichannel support, and automation.

Read more about Freshdesk

Users also considered
Bitrix24 logo

Cloud & on-premises workspace for all business sizes

visit website
Bitrix24 #1 FREE CRM, customer communication and helpdesk. Cloud, mobile, open source. Used by 12 million businesses. Get your free multichannel contact center today and manage email, phone calls, live chat, messengers and social network customer requests in one place.

Read more about Bitrix24

Users also considered
CallingPost logo

Voice, text, and email message broadcasting software

visit website
CallingPost is Fast, Easy, & Effective way to send communications to groups of all sizes. CallingPost is a MASS messaging service, sending communications by phone (pre-recorded voice), text (SMS), and/or email.

Read more about CallingPost

Users also considered
Bigin by Zoho CRM logo

The easiest small business CRM, now enhanced with AI.

Bigin is an affordable, user-friendly CRM built for small businesses and startups. Store and access all your customers' contact details, effortlessly communicate with them via multiple channels (including email, phone, WhatsApp, social media, and online meetings), track all interactions, and more!

Read more about Bigin by Zoho CRM

Users also considered
Broadly logo

Online review & reputation management for small businesses

Broadly is an online review & reputation management tool that helps small service-providing businesses improve their online reputation & attract new customers

Read more about Broadly

Users also considered
Preferred Patron Loyalty logo

Innovative Loyalty Programs, Customer Engagement & Gift Card

Experience the power of a branded loyalty program with diverse promotions, including our exclusive WeatherSmart™ Intelligence. Recognize customer purchases and visits, boost retention, and drive growth. Stand out with innovative features that set your business apart.

Read more about Preferred Patron Loyalty

Users also considered
WhatsApp logo

Real-time customer communications management software

WhatsApp is a customer communications management software that helps businesses of all sizes create product catalogs and respond to customers’ messages or queries in real-time. The software provides end-to-end encryption to secure chats, voice messages, images, audio/video calls, and more.

Read more about WhatsApp

Users also considered
Tidio logo

Aill-in-one customer support software with AI features

Tidio is a customer communications platform comprising live chat, help desk, chatbot, and AI agent features. Talk to clients in real time, automate communication via rules-based chatbots, or successfully offload up to 64% of interactions onto Lyro, Tidio's conversational AI chatbot.

Read more about Tidio

Users also considered
Superchat logo

The comprehensive messaging suite for your business.

Superchat was established to give businesses an easy way to communicate with their customers. The comprehensive messaging suite provides the tools needed to create a unique customer experience.

Read more about Superchat

Users also considered
Telegram logo

Cloud-based mobile and desktop messaging app for all devices

Telegram Messenger is a cloud-based mobile and desktop messaging platform supported by native apps on most popular operating systems and devices, allowing users or user groups to connect and conduct voice calls, send messages, multimedia and files of all types across an end-to-end encrypted service

Read more about Telegram

Users also considered
Smith.ai logo

Smith.ai: A superior 24/7 customer engagement solution.

Our receptionists support existing clients and new leads by answering questions, booking appointments, and triaging requests.

Read more about Smith.ai

Users also considered
Chaty logo

Platform that supports various social and messaging channels

Chaty connects businesses with customers by providing a chat application that supports various social and messaging platforms including WhatsApp, Facebook Messenger, Telegram, Line, WeChat, Snapchat, TikTok, Instagram, and Waze.

Read more about Chaty

Users also considered
OneSignal logo

Maximize Engagement. Minimize churn.

OneSignal is a customer engagement platform that powers email, push notifications, SMS, and in-app messages for product teams, developers and marketers. Designed for engagement and data collection, OneSignal offers customer journeys, A/B testing, analytics, personalization, and segmentation.

Read more about OneSignal

Users also considered
Jobin.cloud logo

Source, engage and hire in one AI recruiting workspace

Jobin.cloud is an all-in-one AI recruiting and business development platform for agencies and lean hiring teams. Source talent or clients, enrich profiles, automate LinkedIn and email outreach, and manage every conversation, note and pipeline stage inside a CRM.

Read more about Jobin.cloud

Users also considered
Smartsupp logo

Smartsupp–Live Chat, Chatbots, and Video Recordings

Manage customer communication using Smartsupp's video recordings, conversations tagging, and other conversation management assets. Smartsupp is the only vendor on the market to provide video recordings, which allow businesses to see each step of every visitor's buyer journey on their website.

Read more about Smartsupp

Users also considered
Sociocs logo

Customer communication tool for businesses

Sociocs is a single customer communication inbox for businesses. Apart from other communication channel options, it provides many features for business text messaging, such as two-way text conversations, bulk messaging, auto messaging, click-to-chat by text, and more.

Read more about Sociocs

Users also considered
Moveo.AI logo

Power the Toughest Conversations

Moveo.AI powers enterprises’ toughest conversations with goal-driven AI agents—enhancing efficiency, CX, and financial outcomes.

Read more about Moveo.AI

Users also considered
Crisp logo

All-in-one multi-channel solution for customer messaging

Crisp is an all-in-one multi-channel customer platform for interacting with customers via Live Chat, email, messenger, Twitter, & SMS and other tools like drip campaigns, knowledge base or even chatbots.

Read more about Crisp

Users also considered
Lime Connect logo

Live chat and customer messaging for businesses of all sizes

Userlike is your holistic platform for web chat and mobile messaging. Switch to a better method of customer communication. For your customers, service team and managers.

Read more about Lime Connect

Users also considered
Salesmsg logo

Cloud-based business texting & calling for sales teams

Cloud-based SMS, MMS, and voice platform for sales, marketing, and support teams, featuring AI agents and CRM integration.

Read more about Salesmsg

Users also considered
hello24.ai logo

Conversational commerce platform

DTC Brands on Shopify & WooCommerce (WordPress), Ecommerce companies, & retail brands looking to engage customers on online media.

Read more about hello24.ai

Users also considered
Potion logo

AI-based personalized video email solution

Potion is a cloud-based software that provides businesses with the ability to manage their product catalog, inventory, and order fulfilment.

Read more about Potion

Users also considered
Broadcaster Mobile logo

Connect the world with your company.

Broadcaster Mobile is a cloud-based customer communication management solution that helps streamline communication with customers via mass and personalized SMS, RCS, email, and voice messages. The platform also has the option to send mass messages through different communication channels, allowing businesses to reach a large number of customers quickly and efficiently.

Read more about Broadcaster Mobile

Users also considered
Base logo

Cloud-based customer lifecycle platform for B2B SaaS

Cloud-based AI-driven platform for B2B SaaS teams that unifies post-sale customer data, advocacy, onboarding, and retention workflows.

Read more about Base

Users also considered
Parrot CRM logo

CRM solution for sales assistants and marketers

Parrot CRM is a CRM solution that includes features suck as task management, customer database, sales pipeline, and advanced sales reporting. This platform creates conversational sales experiences to answer questions, personalize business proposals, and humanize the relationship with customers to differentiate a business from competitors.

Read more about Parrot CRM

Users also considered