getapp-logo

App comparison

Add up to 4 apps below to see how they compare. You can also use the "Compare" buttons while browsing.

Software categoriesBlog & researchAbout us

GetApp offers objective, independent research and verified user reviews. We may earn a referral fee when you visit a vendor through our links. 

Top Rated Customer Communications Management Software with Microsoft teams

Last updated: September 2026

Verified reviewer profile picture
Get free expert advice+1 (888) 216-6745
Call now for a one-to-one consultation in under 15 mins.
1 filter applied

Features

Integrated with

Pricing model

Devices supported

Organization types

User rating

29 software options

Freshdesk logo

Cloud-based AI help desk for teams of all sizes

visit website
Cloud-based customer service help desk for all business sizes, with AI-powered ticketing, omnichannel support, and automation.

Read more about Freshdesk

Users also considered
Bitrix24 logo

Cloud & on-premises workspace for all business sizes

visit website
Bitrix24 #1 FREE CRM, customer communication and helpdesk. Cloud, mobile, open source. Used by 12 million businesses. Get your free multichannel contact center today and manage email, phone calls, live chat, messengers and social network customer requests in one place.

Read more about Bitrix24

Users also considered
Bigin by Zoho CRM logo

The easiest small business CRM, now enhanced with AI.

Bigin is an affordable, user-friendly CRM built for small businesses and startups. Store and access all your customers' contact details, effortlessly communicate with them via multiple channels (including email, phone, WhatsApp, social media, and online meetings), track all interactions, and more!

Read more about Bigin by Zoho CRM

Users also considered
Smith.ai logo

Smith.ai: A superior 24/7 customer engagement solution.

Our receptionists support existing clients and new leads by answering questions, booking appointments, and triaging requests.

Read more about Smith.ai

Users also considered
Chaty logo

Platform that supports various social and messaging channels

Chaty connects businesses with customers by providing a chat application that supports various social and messaging platforms including WhatsApp, Facebook Messenger, Telegram, Line, WeChat, Snapchat, TikTok, Instagram, and Waze.

Read more about Chaty

Users also considered
Cognigy.AI logo

Enterprise Conversational AI Platform

Business-focused Conversational AI solution to help enterprises deliver outstanding services experiences.

Read more about Cognigy.AI

Users also considered
TeamSupport Messaging & Live Chat logo

Engage in impactful conversations

Mesaaging & Live Chat by TeamSupport empowers B2B and healthcare organizations to unify their customer experience through consistent, convenient, and meaningful conversations.

Read more about TeamSupport Messaging & Live Chat

Users also considered
Liberty Converse logo

AI-enhanced contact centre experiences for customers & teams

Liberty Converse is our cloud contact centre solution that revolutionises how businesses interact with customers and teams through AI-driven self-service, process automation and integrated workflows and CRMs.

Read more about Liberty Converse

Users also considered
servis.ai logo

Powerful, easy-to-use BOMP your whole team will love.

FreeAgent is a fully-featured Customer Service platform. Reduce friction and ensure customers are supported by connecting across all channels.

Read more about servis.ai

Users also considered
Diabolocom logo

Cloud CCaaS with AI for teams of all sizes

Cloud-based CCaaS platform with AI-powered omnichannel routing, voice analytics, and native CRM integrations for contact centers.

Read more about Diabolocom

Users also considered
ViaDialog logo

Cloud CCaaS platform for omnichannel customer service

Cloud-based CCaaS platform unifying voice, chat, email, SMS, and video with AI automation for omnichannel contact centers.

Read more about ViaDialog

Users also considered
BoldDesk logo

Cloud help desk with AI automation, flat-rate pricing

Cloud-based help desk for 5 to 1,000+ agents, combining ticketing, omnichannel messaging, live chat, and AI-powered automation.

Read more about BoldDesk

Users also considered
Enreach Omnichannel logo

Cloud contact center software for support

Enreach Omnichannel is a cloud-based contact center software that enables agents to manage customer interactions across multiple channels, including phone calls, chat, WhatsApp, email, and SMS from a single platform. The solution features artificial intelligence capabilities for automated query resolution, smart routing to direct conversations to appropriate agents, and integration with major CRM systems.

Read more about Enreach Omnichannel

Users also considered
Courier logo

A notification management system at scale

Courier lets businesses design notifications once and deliver them to any channel – push notifications, SMS, direct messages, and email–with a single Courier API. Simply link all of your messaging APIs into the Courier hub and get started.

Read more about Courier

Users also considered
Gnatta logo

AI Agents and omnichannel support, built for control

Gnatta is an AI-powered customer service platform that brings all channels into one place. Combine workflows, real-time integrations, and AI Agents to automate processes, support teams, and resolve customer queries faster with full visibility and control.

Read more about Gnatta

Users also considered
NFON Contact Center logo

AI-enabled solution for omnichannel customer support.

NFON Contact Center Hub transforms Customer Communications Management with omnichannel AI-driven service ensuring efficiency.

Read more about NFON Contact Center

Users also considered
Heymarket logo

Business text messaging for teams

Heymarket provides business text messaging for marketing, sales, support & operations teams, with shared inboxes, mobile apps, message templates, and more

Read more about Heymarket

Users also considered
Clerk Chat logo

Conversational messaging platform for customer connections

Clerk Chat is a business messaging platform that transforms landline numbers into textable phone numbers. It enables current numbers in Slack, Microsoft Teams, Salesforce, and a web app. Features include customizable contact groups, scalable AI conversations, workflow design tools, bulk messaging campaigns, hundreds of app integrations, and more.

Read more about Clerk Chat

Users also considered
Trring Me logo

Cloud-based communication management platform

We'll enable you to smartly categorize your customer chats to provide personalized and targetted information to all groups and stakeholders, a Customizable chatbot that allows businesses to manage customer interactions via automated responses, reports, broadcasts, and more.

Read more about Trring Me

Users also considered
Certainly logo

Certainly is a powerful Conversational AI Chatbot builder

The Certainly Platform is easy to use and not require any coding; our bots are multi-lingual and multi-channel. The Platform allows any company, in any industry, to effortlessly build and launch a Conversational AI chatbot to deliver exceptional User Experiences.

Read more about Certainly

Users also considered
Zoho Desk logo

Cloud-based help desk for all business sizes

Zoho Desk is a web-based customer communication management application that helps your company build stronger relationships with customers. With Zoho Desk, agents become more productive, managers become more impactful, and customers become more empowered. It's customizable, convenient to use.

Read more about Zoho Desk

Users also considered
Pipedrive logo

Cloud-based CRM solution for salespeople

Pipedrive is a web-based sales CRM solution that helps sales teams of all sizes and industries close more deals. Pipedrive lets salespeople, business owners and everyone in between focus on selling with its customizable sales pipelines, real-time insights and AI-based features.

Read more about Pipedrive

Users also considered
8x8 Contact Center logo

One solution for every customer interaction.

8x8 Contact Center is a complete, reliable and secure solution that helps businesses boost engagement, collaboration, and operational effectiveness for customer success.

Read more about 8x8 Contact Center

Users also considered
Moxo logo

Orchestrate complex business operations with humans and AI.

Moxo enhances customer communications management by consolidating multi-channel interactions into one platform. With tools like digital signatures and file requests, businesses can deliver personalized, efficient service experiences.

Read more about Moxo

Users also considered
ServiceNow Customer Service Management logo

Automate requests and deliver effortless experiences

ServiceNow Customer Service Management (CSM) is a comprehensive product designed simplify and improve the customer service experience. With CSM, companies can streamline their processes, automate their workflows, and provide self-service options for customers to engage on their channel of choice.

Read more about ServiceNow Customer Service Management

Users also considered