App comparison
Add up to 4 apps below to see how they compare. You can also use the "Compare" buttons while browsing.
GetApp offers objective, independent research and verified user reviews. We may earn a referral fee when you visit a vendor through our links.
Our commitment
Independent research methodology
Our researchers use a mix of verified reviews, independent research, and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology.
Verified user reviews
GetApp maintains a proprietary database of millions of in-depth, verified user reviews across thousands of products in hundreds of software categories. Our data scientists apply advanced modeling techniques to identify key insights about products based on those reviews. We may also share aggregated ratings and select excerpts from those reviews throughout our site.
Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI.
How GetApp ensures transparency
GetApp lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. GetApp is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider’s website.
Customer Communications Management Software Integrated with Microsoft Teams (2026)
Last updated: April 2026
28 software options
Sponsored
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Online helpdesk system and customer service software
Read more about Freshdesk
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Cloud-based CRM solution for salespeople
Read more about Pipedrive
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
AI powered customer service across all channels
Read more about Zendesk Suite
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Customer service software for businesses of all sizes
Read more about Zoho Desk
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
AI-powered customer service with helpdesk
Read more about Intercom
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Pipeline-centric CRM system for small businesses
Read more about Bigin by Zoho CRM
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Cloud-based contact center software
Read more about CXone Mpower
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Engage in impactful conversations
Read more about TeamSupport Messaging & Live Chat
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Automate requests and deliver effortless experiences
Read more about ServiceNow Customer Service Management
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Powerful, easy-to-use BOMP your whole team will love.
Read more about servis.ai
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Platform that supports various social and messaging channels
Read more about Chaty
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Business text messaging for teams
Read more about Heymarket
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Smith.ai: A superior 24/7 customer engagement solution.
Read more about Smith.ai
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
One solution for every customer interaction.
Read more about 8x8 Contact Center
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
AI-enhanced contact centre experiences for customers & teams
Read more about Liberty Converse
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Enterprise Conversational AI Platform
Read more about Cognigy.AI
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Streamline service orchestration processes for customers.
Read more about Moxo
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Certainly is a powerful Conversational AI Chatbot builder
Read more about Certainly
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
video chat, chat, contact centre, website chat widget, QR
Read more about Let's Connect
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Smart interactions
Read more about ViaDialog
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Conversational messaging platform for customer connections
Read more about Clerk Chat
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
AI-enabled solution for omnichannel customer support.
Read more about NFON Contact Center
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
A notification management system at scale
Read more about Courier
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Cloud contact center software for support
Read more about Enreach Omnichannel
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Cloud-based communication management platform
Read more about Trring Me