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Top Rated Social CRM Tools Software with Social Media Integration in 2026

Verified reviewer profile picture
Verified reviewer profile picture

All user reviews are verified by in-house moderators and provider data by our software research team.  Learn more

Last updated: March 2026

Social media integration in social CRM tools enables centralized management of multiple platforms, proactive customer engagement, trend identification, and streamlined communication. It enhances lead generation, tracking, and overall efficiency in handling social interactions. Our reviewers in social CRM tools software rated this feature as highly important.

3 Best Social CRM Tools Software with Social Media Integration

  • Zoho CRM
  • Salesforce Sales Cloud
  • Hootsuite - Highest rated for social media integration

See other top Social CRM Tools products with social media integration

How we picked the 3 top rated products

We chose the high-performing solutions on this list based on verified user ratings on our site. Depending on available data, qualifying products either had to be among the most user-reviewed or the most searched-for products in the social crm tools software category. They also needed to have sufficient reviews about social media integration, have a minimum user rating of 3 out of 5 for that feature, and show evidence of U.S. market presence. We then added a distinction for the product with the highest rating for social media integration based on our proprietary ratings and reviews. Sponsorship or client status has no influence on the selection of these products, but it may impact the order in which products appear.

Details for the 3 best products

Zoho CRM logo

Zoho CRM

4.3
(6.9K)
visit website

User insights about the social media integration feature

Reviewers indicate that Zoho CRM's social media integration offers excellent connectivity with multiple channels, making it easier to manage social media posts and track prospects. They find the integration straightforward and appreciate that most features are available for free, with advanced options in Zoho Social. Users note that it helps in maintaining communication and provides access to more information about targets, although some mention they do not use this capability due to GDPR concerns or other reasons.
“Easy to integrate. Most of the social media integration is free where in advanced feature is available with paid service called Zoho social ”
Verified reviewer profile picture

Rahul R.

Manager

“Social media integration makes it easier to track prospects and provide access to more information about the target”
SE

Soumaya E.

Communication executive

Social CRM Tools key features coverage

Zoho CRM offers 5 out of the 5 key features for Social CRM Tools software identified by reviewers:

Social Media Monitoring4.3
Reporting/Analytics4.3
Lead Capture4.4
Contact Database4.4
Contact Management4.4

Pros and cons based on 6,959 verified reviews

51% of users rated Zoho CRM 5 out of 5 stars, while 4% gave it 1 or 2 stars. To determine these pros and cons insights we analyzed 6,959 reviews and identified the topics where users expressed positive and negative sentiment.

Pros:

Comprehensive sales management

Efficient client management

Effective customer tracking

Robust lead management

Scalable for various business sizes

Cons:

Frequent user issues

Inadequate customer support

Outdated user interface design

Need for performance improvements

Complicated navigation

See pros and cons details

Pricing

Starting price:$14 per user/per month|Free version:Not available|Free trial:Available

Prices may vary depending on the number of users and features.

Salesforce Sales Cloud logo

Salesforce Sales Cloud

4.4
(18.7K)
visit website

User insights about the social media integration feature

Reviewers highlight Salesforce Sales Cloud's social media integration for its seamless connectivity with platforms like LinkedIn and Facebook. They find it useful for migrating social media conversations, managing online communities, and tracking client information. Users appreciate the tool's ability to enhance communication and interaction with clients, and its flexibility in integrating with various third-party tools. Some users mention that while they do not use this feature extensively, it is valuable for marketing and collaboration across multiple countries.
“We are collaborating across multiple countries to interact with clients. Social media helps us to reach the people.”
PM

PRAVEEN M.

DevOps Engineer

“Links in with LinkedIn and Facebook to allow me to both find contacts or link contacts to specific accounts”
Verified reviewer profile picture

Steve J.

Sales

Social CRM Tools key features coverage

Salesforce Sales Cloud offers 4 out of the 5 key features for Social CRM Tools software identified by reviewers:

Social Media Monitoring
Reporting/Analytics4.4
Lead Capture4.5
Contact Database4.6
Contact Management4.5

Pros and cons based on 18,760 verified reviews

55% of users rated Salesforce Sales Cloud 5 out of 5 stars, while 2% gave it 1 or 2 stars. To determine these pros and cons insights we analyzed 18,760 reviews and identified the topics where users expressed positive and negative sentiment.

Pros:

Comprehensive tracking capabilities

Effective client management

Robust CRM functionalities

Advanced sales management tools

Enhanced organizational capabilities

Cons:

Slow performance speed

Complex setup and configuration

Steep learning curve

Challenging user experience

Not ideal for small businesses

See pros and cons details

Pricing

Starting price:$25 per user/per month|Free version:Not available|Free trial:Available

Prices may vary depending on the number of users and features.

Hootsuite logo
4.4
(3.7K)

User insights about the social media integration feature

Reviewers appreciate Hootsuite's social media integration for its ease of use and time-saving capabilities. They report that it allows them to manage multiple social media accounts from a single dashboard, making scheduling and posting content across platforms like Facebook, Instagram, Twitter, and LinkedIn seamless. Users highlight the convenience of managing all their social media activities in one place and the ability to tailor messages for each platform. They also value the extensive integration options, including platforms not supported by other schedulers.
“Social Media Integration is important in Hootsuite because it allows its users to manage multiple social media platforms even in just one dashboard and that is very convenient and efficient for social media managers. ”
CM

Carol M.

Social Media Manager and VA

“I like the time saving aspect and its convenience. This allows me to schedule and manage posts across various platforms with a unified dashboard.”
SM

Shelmith M.

Admin Virtual Assistant

Social CRM Tools key features coverage

Hootsuite offers 4 out of the 5 key features for Social CRM Tools software identified by reviewers:

Social Media Monitoring4.4
Reporting/Analytics4.3
Lead Capture
Contact Database --
Contact Management4.4

Pros and cons based on 3,794 verified reviews

52% of users rated Hootsuite 5 out of 5 stars, while 2% gave it 1 or 2 stars. To determine these pros and cons insights we analyzed 3,794 reviews and identified the topics where users expressed positive and negative sentiment.

Pros:

Efficient multi-platform management

Significant time savings

Visual post scheduling

Streamlined content management

Ideal for small businesses

Cons:

Image posting limitations

High costs and limited free version

Cluttered and outdated interface

Frequent account disconnections

Limited and costly reporting

See pros and cons details

Pricing

Starting price:$399 per user/per month|Free version:Not available|Free trial:Available

Prices may vary depending on the number of users and features.

Other Top Rated Social CRM Tools Software with Social Media Integration in 2026

Zoho CRM logo

Zoho CRM

Category Leaders

Customer relationship management solution

visit website
Serve your social customer in a better way. Listen to customer conversations over Social media and engage with them without leaving your CRM account.

Read more about Zoho CRM

Users also considered
Bitrix24 logo

Bitrix24

All in one business management workspace

visit website
Bitrix24 is an all-in-one business management platform that integrates CRM, project management, and collaboration tools in a single workspace. The system offers task management with Kanban boards and Gantt charts, communication features including video calls and chat, plus website building capabilities with ecommerce functionality. Bitrix24 includes HR management tools for employee tracking and workflow automation, all accessible via mobile applications.

Read more about Bitrix24

Users also considered
Salesforce Sales Cloud logo
Category Leaders

Cloud-based CRM and sales automation software

Salesforce Sales Cloud offers social collaboration features such as an activity feed, groups, recommendations based on activity and interest, and file sharing.

Read more about Salesforce Sales Cloud

Users also considered
Zendesk Suite logo

AI powered customer service across all channels

With Zendesk, you can build customer relationships that are more meaningful, personal, and productive.

Read more about Zendesk Suite

Users also considered
Hootsuite logo
Category Leaders

Social media management & scheduling for SMBs and enterprise

Hootsuite helps brands manage social media better, from the smallest businesses to the largest enterprises across CPG, finance, healthcare, tech, higher-ed, and government services.

Read more about Hootsuite

Users also considered
LiveAgent logo
Category Leaders

TitanHQ and Redstor powered by CyberSentriq

LiveAgent is a customer service and social CRM solution for companies. It helps businesses manage customer communication and social media interactions from a single platform. LiveAgent is a leader in delivering seamless customer experiences.

Start with a 14-Day free trial, no credit card required.

Read more about LiveAgent

Users also considered
Nimble logo
Category Leaders

Contact management & social relationship solution

Nimble provides insights & intelligence on your contacts from social to help you engage in a relevant and authentic way.

Read more about Nimble

Users also considered
EngageBay CRM logo
Category Leaders

Integrated sales & marketing software for growing teams

AI-powered all-in-one CRM for marketing, sales, and support — built to help small businesses grow faster.

Read more about EngageBay CRM

Users also considered
Agorapulse logo
Category Leaders

Easy-to-use social media management for teams and agencies

Agorapulse is a social media management tool to find and categorize the most vocal followers, retrieve conversation history & team notes on followers.

Read more about Agorapulse

Users also considered
Dripify logo

Cloud-based lead capture solution for sales teams.

Dripify is a lead capture solution that helps sales teams manage LinkedIn prospecting via email campaigns, sales funnels, performance tracking, and more. The platform offers an intuitive interface and features that allow users to create customized drip campaigns, manage teams, analyze engagement rates, and respond to leads. Additionally, it also integrates with several third-party applications such as Google Sheets, Zoho, Asana, and more.

Read more about Dripify

Users also considered
Freshsales logo
Category Leaders

Sales management solution

Freshworks CRM Sales Cloud is a complete solution for sales teams to attract quality leads, engage in contextual conversations, drive deals with AI-powered insights and nurture customer relationships. The Sales Cloud empowers sales teams with more time for selling by automating the sales process.

Read more about Freshsales

Users also considered
Linked Helper 2 logo

LinkedIn automation tool for safe and smart outreach

LinkedIn automation and lead generation software for safe and smart outreach

Read more about Linked Helper 2

Users also considered
Copper logo

The CRM designed for Google Workspace

Copper is a CRM tool that’s designed for and recommended by Google. Get set up in minutes thanks to its seamless integration with Google Workspace (formerly G Suite) and beautiful user experience. Automate repetitive tasks, stay on top of projects and deadlines, and build more valuable, long-lasting relationships.

Read more about Copper

Users also considered
Sprout Social logo
Category Leaders

Social Media Management Software for Business

Sprout Social is a social media management tool created to help businesses find new customers & grow their social media presence.

Read more about Sprout Social

Users also considered
Popl logo

Digital business cards for teams and individuals

With Popl, your whole team can personalize their business cards with a single click. Popl makes life easy by automating all the tedious details, like data entry. User can also sync contact information with their CRM. Integrates with 4000+ apps and digital business card can be sent via text message, email, Airdrop, email signatures, Zoom backgrounds, iPhone widgets and more.

Read more about Popl

Users also considered
SocialPilot logo

Social Media Scheduling & Analytics Tool for SMBs & Agencies

SocialPilot is a social media marketing management solution for social media professionals & digital agencies, offering automated post scheduling, team & client collaboration, analytics & reporting, social inbox, content curation and so much more with a free 14-day trial.

Read more about SocialPilot

Users also considered
Thryv logo
Category Leaders

All-in-one management solution built for small business

Thryv is an AI-powered CRM and marketing platform helping small businesses capture leads, automate follow-ups, and grow.

Read more about Thryv

Users also considered
Jobin.cloud logo

All-In-One tool to Find and Engage People

Automated Social Profile Import, data Aggregation and auto Update, ATS, CRM, AI powered ranking filtering, Process Automation, recruiting workflow, sales pipeline, automatic Outreach, mass Mailing, messaging templates, multiplatform communications.

Read more about Jobin.cloud

Users also considered
Crisp logo

All-in-one multi-channel solution for customer messaging

Crisp is an all-in-one multi-channel customer platform for interacting with customers via Live Chat, email, messenger, Twitter, & SMS and other tools like drip campaigns, knowledge base or even chatbots.

Read more about Crisp

Users also considered
Lyfpit logo

Lyfpit is the social media management software

Lyfpit is the social media automation and growth hacking platform created by marketers for marketers

Read more about Lyfpit

Users also considered
Breakcold logo

The Social Selling CRM for SMBs & Startups to close deals.

Breakcold is a new type of sales CRM: a social selling CRM that integrates with LinkedIn and Twitter. By leveraging social media, you can accelerate your sales pipeline and close deals faster.

Read more about Breakcold

Users also considered
Sendible logo
Category Leaders

Social media management & monitoring tool for agencies

The Sendible platform brings all your social networks together into a centralised hub and is the easiest way to execute a winning social media strategy for multiple brands at scale. Positioned as a productivity tool for agencies, you can be certain that your team will save hours of time!

Read more about Sendible

Users also considered
Kommo logo

Messenger-based sales tool for SMBs and entrepreneurs

Kommo is the world's first messaging-powered CRM. It features customizable sales pipelines, lead tracking, multichannel communication, integrations with the most popular chat apps and much more.

Read more about Kommo

Users also considered
CoPilot AI logo

Streamline Your Sales Pipeline with CoPilot AI

Transform your sales strategy with CoPilot AI, cutting-edge AI-powered sales enablement software. Prioritize prospects, engage with purposeful messages, and deliver personalized insights to elevate your conversion rates.

Read more about CoPilot AI

Users also considered
SugarCRM logo

Cloud-based customer relationship management (CRM) platform

SugarCRM is an all-in-one CRM platform that aligns sales, marketing, and service teams to drive enhanced productivity and growth. It's a cost-effective, realiable CRM solution, highly regarded for its user-friendly design, and robust integrations.
Ideal for B2B medium to large-sized companies.

Read more about SugarCRM

Users also considered

Key features for Social CRM Tools software

Based on GetApp's analysis of verified user reviews collected between July 2021 and August 2024.

  • Social Media Monitoring: Reviewers appreciate monitoring tools for tracking brand mentions, industry trends, and competitor activity to inform strategies and improve engagement. 94% of reviewers rated this feature as important or highly important.
  • Reporting/Analytics: Reviewers highlight the ability to track metrics like engagement and reach, helping optimize social media strategies and make data-driven decisions. 90% of reviewers rated this feature as important or highly important.
  • Lead Capture: Users find lead capture features effective for generating and nurturing leads, with options for drip campaigns and targeted communication. 90% of reviewers rated this feature as important or highly important.
  • Contact Database: Reviewers appreciate the centralized storage of contact information, which simplifies tracking, organizing, and accessing contacts for various campaigns. 86% of reviewers rated this feature as important or highly important.
  • Contact Management: Users benefit from tools that organize and tag contacts, integrate with LinkedIn, and enhance communication through custom fields and status updates. 84% of reviewers rated this feature as important or highly important.