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ChatBot
5
46
4
16
3
3
2
0
1
1
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Cloud-based AI customer service software
Table of Contents
ChatBot - 2026 Pricing, Features, Reviews & Alternatives
All user reviews are verified by in-house moderators and provider data by our software research team. Learn more
Last updated: September 2026
ChatBot overview
What is ChatBot?
ChatBot is a cloud-based AI customer service platform that understands natural language, trains on business-provided content, and resolves customer queries autonomously across web, mobile, and messaging channels. The platform combines an AI Agent, live chat with a shared inbox, a help desk with ticketing, no-code workflow automation, and analytics in a single interface. Deployment options include an HTML snippet, WordPress plugin, Shopify app, Webflow app, Google Tag Manager, React/Vue/Angular packages, Facebook Messenger, WhatsApp, and SMS. Over 35,000 businesses across ecommerce, retail, financial services, healthcare, travel, real estate, and B2B and B2C sectors use the platform.
The AI Agent trains exclusively on business-provided sources including website pages, PDFs, DOCX, PPTX, TXT, and CSV files, plus in-platform help articles, with no reliance on outside data. It detects customer language and replies in 48 supported languages, personalizes responses using customer names, emails, purchase history, visited pages, and full chat history, and executes configurable actions based on intent, keywords, page, location, or time. Actions include product recommendations, discount code delivery, lead capture, cross-sell and upsell, and escalation to human agents with full conversation context. A no-code Visual Builder supports scripted conversation flows alongside the AI Agent, and customizable tone of voice, response length, and custom instructions up to 10,000 characters allow precise control over chatbot behavior.
The shared inbox consolidates AI and human-assisted conversations from all connected channels. The help desk supports AI-generated ticket summaries, auto-assignment rules, and canned response templates. An AI Copilot surfaces reply suggestions to human agents. Shopify integration provides real-time catalog sync, cart preview, abandoned cart recovery, and sales attribution reporting that links closed sales to individual chat conversations. Behavior-based proactive campaigns, greetings, and pop-ups support lead generation and conversion. Analytics cover chat volume, conversion tracking, revenue attribution, and agent performance. Integrations include Facebook Messenger, WhatsApp, Slack, Salesforce, HubSpot, Klaviyo, Mailchimp, Zendesk, Freshdesk, and Zapier with access to 5,000-plus apps, plus an open API with webhooks. The chat widget is WCAG 2.2 compliant. Security features include TLS encryption, two-factor authentication, SSO for enterprise accounts, and audit logs.
Starting price
per month
Pros & Cons
Customer Support
Answering Questions
Chat Functionality
Pricing
ChatBot’s user interface
ChatBot reviews
Overall rating
4.6
/5
66
Positive reviews
83
%
- Value for money
- Ease of use
- Features
- Customer support
- Likelihood to recommend0.83/10
5
4
3
2
1
46
16
3
0
1
Rachel M.
Customer Operations III
Riley R.
Legal Project Analyst
Melissa M.
Teacher and Tutor
Jessica B.
Digital content creator
Ash S.
Coordinator
Ash S.
Coordinator
Who uses ChatBot?
Based on 66 verified user reviews.
Company size
Small Businesses
Enterprises
Midsize Businesses
Top industries
Use cases
ChatBot's key features
Most critical features, based on insights from ChatBot users:
All ChatBot features
Features rating:
ChatBot alternatives
ChatBot
Starting from
50
Per month
Chatsi
Starting from
No pricing info
Text
Starting from
19
/user
Per month
Tidio
Starting from
24.17
Per month
ChatBot pricing
Pricing plans
Pricing details:
Enterprise
No pricing info
Features included:
- Advanced Reporting
- All Integrations
- Button Actions
- Chatbot Building Services
- Chatbot Maintenance
- Custom Chat Package
- Custom Integrations
- Dedicated Acc. Manager
- Personal Onboarding
- Premium Customer Support
- Security Assistance and Data Security
- Team Collaboration
- Unlimited Active Chatbots
- Unlimited Number of Stories
- Unlimited Training History
- Version History
User opinions about ChatBot price and value
Value for money rating:
To see what individual users think of ChatBot's price and value, check out the review snippets below.
Rachel M.
Customer Operations III
Riley R.
Legal Project Analyst
ChatBot integrations (26)
Integrations rated by users
We looked at 66 user reviews to identify which products are mentioned as ChatBot integrations and how users feel about them.
Integration rating: 5.0 (1)
“As you collaborate with other teams, it’s critical that you can connect the PM tool they use.”
Lorenzo F.
Marketing and sales manager
Integration rating: 5.0 (1)
Integration rating: 5.0 (1)
Integration rating: 5.0 (1)
“The Meta integration is valuable for viewing paid social activity alongside other marketing channels. It helps keep campaign analysis and planning in one place instead of moving between separate ad platforms.”
Garry L.
Analytics Director
Other top integrations
ChatBot customer support
What do users say about ChatBot customer support?
Customer support rating:
We analyzed verified user reviews to identify positive and negative aspects of ChatBot customer support.
A significant portion of users highlight responsive and knowledgeable support during setup and ongoing use, improving chatbot efficiency.
Widely noted by reviewers, the support team is approachable, helpful, and open to suggestions, making problem-solving straightforward.
Support options
Training options
To see what individual users say about ChatBot's customer support, check out the review snippets below.
“Overall it was a good experiance the ChatBot knows it's stuff and is extremly helpful in managing customer support.”
Desiree G.
Peer support worker
“Its a great experience and the customer service is the best.”
April O.
Self Employed Rancer
“Having to deal with different agent each time I am relating same problem to a service provider.”
Jessica B.
Digital content creator
“I have been a customer with ChatBot for years and our account expired.”
Ash S.
Coordinator
