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Freshchat
5
66
4
54
3
16
2
4
1
6
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Live Chat software for modern messaging
Table of Contents
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Freshchat - 2026 Pricing, Features, Reviews & Alternatives
All user reviews are verified by in-house moderators and provider data by our software research team. Learn more
Last updated: July 2026
Freshchat overview
Based on 146 verified user reviews
What is Freshchat?
By industry, Freshchat reviewers are most commonly professionals in computer software (19%). The most frequent use case for Freshchat cited by reviewers is live chat (67% of reviewers).
What do users say about Freshchat pricing?
Reviewers appreciate Freshchat’s affordable pricing and free version for basic needs, and some users say the free trial is useful for evaluation. Some reviewers feel higher-tier plans are expensive and dislike extra charges for integrations.
Starting price
per month
Alternatives
with better value for money
Pros & Cons
Chat and Chatbots
User Interface
Training and Learning Curve
Features
Options
Account Setup
Freshchat’s user interface
Freshchat review summaries overview
To determine these pros and cons insights, we analyzed responses from
Overall rating
Value for money
4.1
Features
4.0
Ease of use
4.3
Customer support
4.0
Reviews sentiment
What do users say about Freshchat?
Users say Freshchat is easy to use, with an intuitive interface and simple setup, making it accessible for teams of all sizes. They find its live chat and chatbot features helpful for managing customer conversations across multiple channels, and appreciate the ability to customize responses and integrate with other Freshworks products. They also like the reporting tools and omnichannel capabilities. However, they mention that advanced features, scalability, and some integrations are limited, and configuring chatbots can be unintuitive.
Reviewers indicate customer support is generally helpful, but some experience slow or inconsistent responses. They think pricing is affordable for basic needs, but higher-tier plans and certain integrations can be expensive. Some feel reporting and analytics could be more detailed, and note occasional issues with notifications and third-party integrations.
Select to learn more
Who uses Freshchat?
Based on 146 verified user reviews.
Company size
Enterprises
Small Businesses
Midsize Businesses
Top industries
Use cases
Freshchat's key features
Most critical features, based on insights from Freshchat users:
All Freshchat features
Features rating:
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/user
Per month
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Freshchat pricing
Pricing plans
Pricing details:
User opinions about Freshchat price and value
Value for money rating:
Of 21 reviews that provide robust commentary on Freshchat's price and value, mention it in a positive light.
Reviewers appreciate that Freshchat offers affordable pricing and a free version that fits basic needs, with some users highlighting the value of included features at a low cost. Some users say the free trial with full features is helpful for evaluation, though a few mention the need for credit card verification as a drawback. Some reviewers feel higher-tier plans are expensive and express concerns about paying extra for certain integrations. Users think the cost may be prohibitive for entrepreneurs or those seeking advanced features, with some indicating they may not continue after the trial.
, and
Freshchat integrations (17)
Integrations rated by users
We looked at 146 user reviews to identify which products are mentioned as Freshchat integrations and how users feel about them.
Integration rating: 4.8 (9)
Integration rating: 5.0 (3)
Integration rating: 4.5 (3)
“dialer integaration, auto capture logs in the crm .”
Rishi K.
Account manager
Integration rating: 5.0 (2)
“sending emails through the system actually sends them through Gmail so you can manage them in Gmail but send through Aspire.”
“Our email signatures and management of customer contact is through gmail”
Alec W.
Financial Coordinator
Integration rating: 5.0 (2)
Integration rating: 4.0 (2)
Freshchat support options
Typical customers
Platforms supported
Support options
Training options
Freshchat FAQs
Freshchat has the following typical customers:
Small Business, Freelancers, Large Enterprises, Mid-size Business
These products have better value for money
Q. What is Freshchat used for?
Freshchat is the modern messaging solution that delivers effortless customer service for the digital-first customer by bringing together artificial and human intelligence across messaging channels. Key-Value Propositions: 1. Smarter Conversations: Available across first and third party messaging platforms including web, mobile, in-app, WhatsApp, Apple Business Chat, Facebook Messenger and more 2. Smarter Self-service: Deploy AI-powered chatbots in the front lines to guide customers to resolve their queries - from informational to transactional 3. Smarter Operations: Reduce the cost of providing support by switching to messaging and scale customer service without linearly scaling team size With the world moving towards contactless service, customers expect on-demand, personalised support on familiar channels that are easily accessible. This is where businesses use Freshchat's powerful messaging platform to service their customers on various digital channels using a blend of automation and human assistance. Freshchat offers: -Unified inbox experience to manage conversations across digital channels -Best-in-class AI chatbots that focus on intent and engagement -Proactive messaging using hyper-targeted rich media campaigns -Intelligent load balancing and auto-routing capabilities -Seamless integrations via a rapidly growing app marketplace and custom APIs -Highly resilient architecture built on AWS and certified with industry compliances
Q. Does Freshchat support mobile devices?
Freshchat supports the following devices:
iPhone, iPad, Android
Q. What level of support does Freshchat offer?
Freshchat offers the following support options:
Email/Help Desk, Phone Support, FAQs/Forum, 24/7 (Live rep), Knowledge Base
