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Freshchat Logo

Freshchat

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Live Chat software for modern messaging

(15)

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Freshchat Pricing

Pricing overview

Value for money rating

4.0

/5

110

Price starts from

15

/user

Per month

Pricing options
Free plan
Subscription
Free trial

Pricing details

FREE

- Chatbot Builder
- Chatbot Analytics
- Shopify Integration
- Freshdesk Integration

Growth - $15 per user/month, billed annually
- Upto 2000 bot sessions/month Free
- Priority Inbox
- Canned Responses
- Facebook Messenger
- User Segmentation
- Business Hours

Pro - $49 per user/month, billed annually
-Up to 3000 bot sessions/month FREE
- WhatsApp Business
- Apple Business Chat
- Auto-resolve
- Team Performance Report
- IntelliAssign
- Business Hours(by Groups)
- Co-Browsing

Enterprise - $79 per user/month, billed annually
- Up to 5000 bot sessions/month FREE
- Allowed IPs
- Allowed Domains
- User Authentication(JWT)

What users say

I have been using is for more than 2 yesrs now and i like it as it's totally worth of it's price.
Ve used Freshchat services as a loan consumer and subscription service. The ease of use in communicating about my financial inquiries, subscription to HP Instant Ink, have been easy to use.

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Reviewers who mentioned pricing said:

AR
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Verified reviewer

Information Technology and Services, 11-50 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

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Inexpensive chat bot for website

Reviewed 2 years ago

I have been using is for more than 2 yesrs now and i like it as it's totally worth of it's price.

Pros

This is an inexpensive chatbot and has campaign feature which i use very often on my website

Cons

It's not very customisable and does not have features like lead generation.

AR
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Verified reviewer

Computer Software, 51-200 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend5/10

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You get what you pay for.

Reviewed 5 years ago
Pros

Price is on the lower end of the customer chat solutions out there. And it has the core features you need if you need more than the cheapest options.

Cons

Where to start. Quality is an issue. If you don't have a lot of traffic, maybe this is enough. But the second you get into their more advanced controls, we just experienced so many anomalies... It was hard to know what was us and what was them. And anytime we reached out for help, the majority of their team is based overseas and turn around seemed slow. Then when it came to troubleshooting, they always wanted links and screenshots. Meanwhile, since they took so long to respond, you are long past being in the error state and moved way past the issue - knowing the issue still likely exists. This lead to nothing getting fixed or resolved. Pay the premium and get Intercom or Drift. Or get one of the cheap options out there.

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Farrah A.

Telecommunications, 51-200 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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FreshChat - really easy to implement

Reviewed 5 years ago

The support you get from the Freshchat team is efficient, they are helpful and fast and knowledgeable

Pros

Easy to use. The setup was so simple and the integration onto the website is quick. The training is self explanatory as the interface is user friendly

Cons

The only issue i have is cost. Most of the API integrations that are available needs to have a higher package plan which can get pricey

AR
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Verified reviewer

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Modern customer support tool

Reviewed 6 years ago

cost effective and being online for our customers 24/7

Pros

Switching to Freshchat for the customer support in our foundation proved to be a successful decision. Unlike competitors like Zendes our agents won't need to be online all the time. A customer asks something, the bot gathers relevant information such as name, phone and e-mail and once one of our agents is online they reply to the chat. The customer will be notified by e-mail or pushnotification. The customer can even leave our website due to this e-mail notification. As we work with volunteers we can never guarantee to be online all day but now with Freshchat we won't miss a chat anymore!

Cons

We would like a feature to export a conversation into a Freshdesk ticket for future follow up or to convert them into a KB item

YF
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Yan F.

Management Consulting, 1-10 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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We use it on our website.

Reviewed 6 years ago

We can engage more website visitors.

Pros

It's well-balanced and not expensive, unlike alternatives. We trialed with other solutions but after we used free version for a while, decided to go with them. We also use Freshsales and both solutions integrate well.

Cons

No disadvantages, we are happy. Support is quick and I think they would be more quicker if we were in the same timezone.

OR
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Omer R.

Information Technology and Services, 51-200 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Online Chat Support

Reviewed 3 years ago

I have been recently introduced to this software and it was pretty easy to integrate with our ticketing system and it is a very low budged product which we can purchase a license for each agent and we also get 25% discount on annual subscription.

Pros

We have integrated freshchat with our ticketing system and when we end any conversation on chat, we convert it to a ticket and the followup or mark this ticket as resolved and get customer feedback on our ticketing system.

Cons

There are very few details that are being fetched by freshchat from out Saas based application which puts us 1 step back and we have to initiate the chat with asking about the primary information like name, email, company name etc.

JP
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Jennifer P.

Consumer Electronics, 11-50 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend2/10

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Very limited features, expensive add-on, requires a lot of setup

Reviewed 5 years ago

We have not fully launched yet, because of the amount of time required to set up and copy over information from FreshDesk

Pros

I'm hoping there will be updates, but as of right now, it's difficult to use and requires an enormous amount of setup. It should just pull in our information from Freshdesk, but it does not.

Cons

Requires a lot of up-front programming. Should not have to re-enter all of the information we already put into freshdesk. This is very time consuming and confusing.

KP
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Karan P.

Computer Software, 51-200 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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User-friendly interface & pricing structure

Reviewed 2 years ago

Easy to manage tool that optimizes customer interaction, an incredible tool to have for a lean team. Much better than their competitors with respect to user interface, pricing, and customer support!

Pros

We could set it up easily since we had a few Freshworks' products integrated. The pre-built templates setup for the chatbot help in answering most of the common queries, making human interference minimal.The dashboards are intuitive, helping us understand the functioning and areas of improvement. This helps us communicate with a potential prospect as and when they have a query.

Cons

Although the existing integrations help, I would love to see some more features added that can help us increase collaboration with teams. The mobile experience is not as smooth as what their competitors offer.

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Arjun D.

Education Management, 11-50 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Cheap and easy to use chat function for small organisations

Reviewed a year ago

It's been fine. Customer support was poor

Pros

It has a very basic but good AI chat bot, covers most of the operational needs

Cons

The software does not provide a ticketing system, though their is an AI layer query management requires a desk

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Sushant K.

Education Management, 51-200 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Excellent tool to provide superior customer experience

Reviewed 2 years ago

Overall, Freshchat is a great tool for the customer support team. It easily gets integrated with most of the tools. We have used the integration of Freshchat & Freshdesk to manage live chat and tickets.

Pros

We were using Freshchat for managing customer support queries for a delivery business. I liked the ability of Freshchat to manage agents at scale with very good visibility for managers with tracking and reporting. The dashboard has all the options for viewing agents' performance and quality over time. We also used Facebook and Whatsapp integration to put chats of all channels into one place. This helped in improving the productivity of our team.

Cons

I liked all the features apart from chatbots. I found the chatbot very expensive considering the volume of our chats.

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Abhishek J.

Information Technology and Services, 501-1,000 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Low code no code budget friendly chatbot platform

Reviewed a year ago

It is overall good for development of simple chatbots like fact sheet chatbot.

Pros

Adding another language translation, i can simply add it by downloading the Excel sheet of chat tree. & It works perfectly & simple UI of the platform.

Cons

Condition management for the chats is not that great. Like AND, OR conditions. In the same panel you can't have multiple conditions.

AR
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Verified reviewer

Information Services, 11-50 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend5/10

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No notifications to admin or agent when inbox is not open

Reviewed 4 years ago
Pros

Cheap and affordable pricing Design is good

Cons

Sometimes i forget to check the messages and i miss lot of chat queries because of not receiving desktop notifications for new chat messages. I check emails less often. They have this feature for visitors called "never miss a response by turning on notifications" but not for admins. I've contacted their support and they tell me that i only get notifications if i keep the inbox open

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Seth H.

Nonprofit Organization Management, 11-50 employees

Used weekly for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

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Clean, Professional and Simple Set-up

Reviewed 4 years ago

I loved the overall chat features. The dashboard and app are very clean. The only reason I switched was due to price.

Pros

I love how easy the dashboard was and how easy it was to set up on my wordpress website. The chat was also very clean, very easy to use multiple members of my team. The app on my phone made it simple to chat with visitors on my website from my phone.

Cons

While I started off with a free version, the paid version was a little too expensive for what I wished to use. I found a cheaper alternative.

AR
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Verified reviewer

Information Technology and Services, 1-10 employees

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

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Chat solution for enterprises

Reviewed a year ago
Pros

The thing that I like about freshchat is the simplicity of the UI and its various automation options. I used it for a trial period and I liked the overall experience of it.

Cons

Despite having all the great features it does not offer a lot of customization in the free tier and it becomes expensive when you need more customization when compared with its competitors.

sG
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shahzeb G.

Information Technology and Services, 201-500 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

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Reliable and easy to use.

Reviewed 5 years ago

Good.

Pros

It's easy to use and very reliable tool to use. The website conversion certainly increased and we have better qualified leads thanks to freshchat. The support team is easily available and the overall experiance has been very good. Highly recommended for small and new businesses (pricing is a big factor too)

Cons

The billing is sometimes wrong and you have to keep a check on that. But once you raise a ticket, it is easily resolved.

OI
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Okechukwu I.

Gambling & Casinos, 51-200 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Brilliant tool for live chat

Reviewed 3 years ago
Pros

Great user experience and interface. Freshchat was easy to set up to our existing system and provided value for money when compared with other similar software. Offline experience was well set up. Best feature is the "reports and analytics" which helped a lot of monitoring and decision making

Cons

The AI system was a bit confusing for starters

MM
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Miguel M.

Telecommunications, 1-10 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend5/10

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Fresh chat good chat

Reviewed 2 years ago

Is good but change to Chatwoot because freschat is more expensive

Pros

Easy to deploy and integration to website.

Cons

Need more integration directly to the chat example with messenger whatapp and other tool.

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Phaneendra Kumar P.

Information Technology and Services, 1-10 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

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Best Omnichannel Chat Platform for Businesses

Reviewed a year ago

Too good, I am still with them for one of my clients because they liked it very well. The UI does all the magic, it looks really fresh.

Pros

Mainly, best Mobile SDK in this segment, Omnichannel communication, Multiple accounts on each channel like facebook, instagram etc.,, easily integrate with whatsapp, best-in-class chatbots

Cons

Options to send SMS through Twilio which is costly for India where lot of cheap options are available. Option to add custom SMS Gateway would have been nice.

TH
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Troy H.

Marketing and Advertising, 1-10 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Simple Easy To Use and Added a Huge Value to Our Customer Support/Training

Reviewed 6 years ago
Pros

Really enjoyed learning about the software as soon as I signed up for the free trial. I also enjoyed my interactions when their training and support staff who helped me quickly get this up and running. The day it went live for our customers we received great feedback about how accessible our company is.

Cons

Without help it could be a little hard to set up however their support staff was very helpful from the start so I should say their are no cons!

AR
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Verified reviewer

Information Technology and Services, 1-10 employees

Used other for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

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One of the best modern communication tools

Reviewed 6 years ago
Pros

One thing we really like about FreshChat is it's intuitive nature. New users literally become proficient within minutes and experienced users are finding new functionally all the time!

Cons

Compared with other modern chat applications and software, we feel a little slighted with the fees. Skype, Slack, etc, are solutions which cost no money.

PM
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Pershanthen M.

Information Technology and Services, 1-10 employees

Used weekly for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Freshchat intergration into Freshdesk really upped our support game

Reviewed 5 years ago
Pros

Freshchat is really easy to use and you are able to integrate it into your Freshdesk dashboard. This means that your support team can chat and respond to tickets using a single dashboard.

Cons

To be honest, i dont quite like the pricing structure as you are billed per agent rather than a team. Maybe something the Freshworks team can look into.

SK
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Sunil K.

Marketing and Advertising, 51-200 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Freshchat Review - The best and easy way to say HI to customers and resolve there concerns

Reviewed 5 years ago
Pros

The best and easy way to say HI to customers and resolve there concerns, get instant notifications upon customer visit, can assign tasks to the team members and can download the reports whenever required and simplify manual work

Cons

Pricing is a bit concern. People at Freshworks should reduce the pricing

JL
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Johan L.

Marketing and Advertising, 1-10 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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Unclear Documentation and Communication

Reviewed 5 years ago

Overall experience? Wasting time

Pros

It was cheap, good for start. Features was good.

Cons

- Slow response Customer Support - When it comes to troubleshoot you will waste lot of your time to figure it out - I believe many user will not continue after the trial - The customer support is lack of knowledge

AR
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Verified reviewer

Computer Software, 11-50 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

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It's Really effective way to interact with your customers

Reviewed 5 years ago

It's a Really good experience.

Pros

Really easy to use and has a lot of basic features. it can be easily embedded to any website.

Cons

the higher plans are too much expensive.

KP
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Kevin P.

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Easy to use chat

Reviewed 7 years ago

An easy and effective way to add chat facility to your online shop or website. Dealing with customers is simple enough, with an easy to use interface for both sides and the facility for customers to leave out of hours messages. My only gripe is that there's no way to set office hours so the icon could switch automatically to the "leave a message" version when we close for the day.

Pros

Easy to use Low cost Nice design

Cons

Can't set out of hours No mobile app