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Freshchat
5
69
4
57
3
16
2
4
1
6
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Live Chat software for modern messaging
Table of Contents
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Freshchat - 2026 Pricing, Features, Reviews & Alternatives
All user reviews are verified by in-house moderators and provider data by our software research team. Learn more
Last updated: August 2026
Freshchat overview
Based on 152 verified user reviews
What is Freshchat?
By industry, Freshchat reviewers are most commonly professionals in computer software (19%). The most frequent use case for Freshchat cited by reviewers is live chat (67% of reviewers).
What do users say about Freshchat pricing?
Reviewers appreciate Freshchat’s affordable pricing and free version for basic needs, and some users say the free trial is useful for evaluation. Some reviewers feel higher-tier plans are expensive and dislike extra charges for integrations.
Starting price
per month
Alternatives
with better value for money
Pros & Cons
Chat and Chatbots
Customer Support
User Interface
Features
Options
Account Setup
Freshchat’s user interface
Freshchat reviews
Overall rating
4.2
/5
152
Positive reviews
68
%
- Value for money
- Ease of use
- Features
- Customer support
- Likelihood to recommend0.68/10
5
4
3
2
1
69
57
16
4
6
Prasad H.
Data Engineer
Shaunak B.
Sr analyst
Mohd A.
Founder
Srithika S.
Senior Product Designer
Atiradh W.
Chief Technology Officer
Vishnu J.
Software Engineer
Who uses Freshchat?
Based on 152 verified user reviews.
Company size
Enterprises
Small Businesses
Midsize Businesses
Top industries
Use cases
Freshchat's key features
Most critical features, based on insights from Freshchat users:
All Freshchat features
Features rating:
Freshchat alternatives
Freshchat
Starting from
69
/user
Per month
LiveAgent
Starting from
15
/user
Per month
Slack
Starting from
8.75
/user
Per month
Freshdesk
Starting from
19
/user
Per month
Freshchat pricing
Pricing plans
Pricing details:
User opinions about Freshchat price and value
Value for money rating:
Of 21 reviews that provide robust commentary on Freshchat's price and value, mention it in a positive light.
Reviewers appreciate that Freshchat offers affordable pricing and a free version that fits basic needs, with some users highlighting the value of included features at a low cost. Some users say the free trial with full features is helpful for evaluation, though a few mention the need for credit card verification as a drawback. Some reviewers feel higher-tier plans are expensive and express concerns about paying extra for certain integrations. Users think the cost may be prohibitive for entrepreneurs or those seeking advanced features, with some indicating they may not continue after the trial.
, and
Freshchat integrations (17)
Integrations rated by users
We looked at 152 user reviews to identify which products are mentioned as Freshchat integrations and how users feel about them.
Integration rating: 4.8 (9)
Integration rating: 5.0 (3)
“We added WhatsApp as a separate nudge for inbound leads, and it was a great move, as almost 2/10 found leads on whatsapp got back to us”
PK P.
Head Of Operations
Integration rating: 4.5 (3)
“dialer integaration, auto capture logs in the crm .”
Rishi K.
Account manager
Integration rating: 5.0 (2)
“Emails are sent from my personal Gmail. Easy and nice”
PK P.
Head Of Operations
Integration rating: 5.0 (2)
“The Meta integration is valuable for viewing paid social activity alongside other marketing channels. It helps keep campaign analysis and planning in one place instead of moving between separate ad platforms.”
“Whatsapp API integration and fully automatic lead creation through customer chat”
Garry L.
Analytics Director
Integration rating: 4.0 (2)
Freshchat support options
Typical customers
Platforms supported
Support options
Training options
Freshchat FAQs
Freshchat has the following typical customers:
Small Business, Freelancers, Large Enterprises, Mid-size Business
These products have better value for money
Q. What is Freshchat used for?
Freshchat is the modern messaging solution that delivers effortless customer service for the digital-first customer by bringing together artificial and human intelligence across messaging channels. Key-Value Propositions: 1. Smarter Conversations: Available across first and third party messaging platforms including web, mobile, in-app, WhatsApp, Apple Business Chat, Facebook Messenger and more 2. Smarter Self-service: Deploy AI-powered chatbots in the front lines to guide customers to resolve their queries - from informational to transactional 3. Smarter Operations: Reduce the cost of providing support by switching to messaging and scale customer service without linearly scaling team size With the world moving towards contactless service, customers expect on-demand, personalised support on familiar channels that are easily accessible. This is where businesses use Freshchat's powerful messaging platform to service their customers on various digital channels using a blend of automation and human assistance. Freshchat offers: -Unified inbox experience to manage conversations across digital channels -Best-in-class AI chatbots that focus on intent and engagement -Proactive messaging using hyper-targeted rich media campaigns -Intelligent load balancing and auto-routing capabilities -Seamless integrations via a rapidly growing app marketplace and custom APIs -Highly resilient architecture built on AWS and certified with industry compliances
Q. Does Freshchat support mobile devices?
Freshchat supports the following devices:
iPhone, iPad, Android
Q. What level of support does Freshchat offer?
Freshchat offers the following support options:
Email/Help Desk, Phone Support, FAQs/Forum, 24/7 (Live rep), Knowledge Base
