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Genesys Cloud CX Logo

Genesys Cloud CX

Software for faster, smarter, personal experiences

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(21)

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Genesys Cloud CX Reviews - Page 6

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225 reviews

Recommended

AR
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Verified reviewer

Outsourcing/Offshoring, 201-500 employees

Used daily for 6-12 months

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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Although we used on daily basis, sometimes we had too many issues and impacted our production

Reviewed 6 years ago
Pros

It had great call tracking, out of all the phone systems I have used they have the best admin benefits to QA calls. You could pull detailed reports that cold help you pinpoint how much time on the phone and available time each associate had individually.

Cons

Customer service is not good in my experience, their responses were always delayed. They had several site outages that impacted production. Calls used to get stuck.

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Charley C.

Medical Devices, 1-10 employees

Used daily for 2+ years

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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EXCELLENT TOOL!

Reviewed 5 years ago
Pros

It gives us the ability to "phone a friend" when we need help

Cons

I really don't know of any cons of this software