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Recommended
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Outsourcing/Offshoring, 201-500 employees
Used daily for 6-12 months
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It had great call tracking, out of all the phone systems I have used they have the best admin benefits to QA calls. You could pull detailed reports that cold help you pinpoint how much time on the phone and available time each associate had individually.
Customer service is not good in my experience, their responses were always delayed. They had several site outages that impacted production. Calls used to get stuck.
Charley C.
Medical Devices, 1-10 employees
Used daily for 2+ years
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It gives us the ability to "phone a friend" when we need help
I really don't know of any cons of this software