Gladly Features

Gladly

Cloud-based customer service platform for B2C companies

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Gladly Feature Summary

  • Automated routing
  • Chat functionality
  • Issue management
  • Help desk management
  • Customer database
  • Customer support tracking
  • Queue manager
  • Inbox management
  • Customer complaint tracking
  • Customer analysis
  • Voice mail
  • IVR / Voice recognition
  • SMS integration
  • Social media integration
  • Chat transcript
  • Problem management
  • Call center management
  • Call routing
  • Routing options
  • Request routing
  • Service level management
  • Productivity reporting

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Competitor Feature Comparison