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HelpDesk

Ticketing software for effortless customer support

Table of Contents

Is this product right for your business?

Find out with a

HelpDesk - 2026 Pricing, Features, Reviews & Alternatives

All user reviews are verified by in-house moderators and provider data by our software research team. Learn more

Last updated: January 2026

HelpDesk overview

What is HelpDesk?

HelpDesk is an easy-to-use ticketing system for managing communication with customers. It allows you to store all the messages in one place and track their status. It’s packed with features that empower effective collaboration. Converting messages into manageable tickets is a way to save your support agents’ time and boost their productivity. Your customers can contact you via their preferable channel.

Key benefits of using HelpDesk

• Convert messages into tickets and declutter your inbox.
• Assign tickets to specific teams or team members within your organization and manage your workflow smoothly.
• Use tagging for organizing your tickets into groups.
• Change and track the status of a ticket.
• Find the right context of every message using the archives.
• Maximize your data security with data enryption (256bit SSL protocol).

Starting price

29per user /
per month

Alternatives

with better value for money

Pros & Cons

Responsiveness

Navigation

Tracking

Interaction

HelpDesk’s user interface

Ease of use rating:

4.6

(170)

HelpDesk pros, cons and reviews insights

To determine these pros and cons insights, we analyzed responses from

Overall rating

Reviews sentiment

1-2(3)

3-4(51)

5(116)

What do users say about HelpDesk?

Users report that HelpDesk streamlines customer support by organizing tickets, enabling quick responses, and making it easy to assign requests to the right team members. They find it improves communication, keeps issues from slipping through the cracks, and helps track customer interactions efficiently. Some mention that integration with other tools and after-hours support are valuable, though they feel the product can be expensive and lacks certain customizations.

Reviewers appreciate that HelpDesk is user-friendly, intuitive, and easy to navigate, with a simple interface suitable for all skill levels. They note that features like canned responses and internal notes save time, but some wish for more advanced options and better mobile support.

Select to learn more

Who uses HelpDesk?

Based on 170 verified user reviews.

Company size

Small Businesses

Enterprises

Midsize Businesses

Top industries

Gambling & Casinos

Computer Software

Marketing and Advertising

Consumer Goods

Others

Use cases

Customer Service

Help Desk

Issue Tracking

Customer Satisfaction

Complaint Management

HelpDesk's key features

Most critical features, based on insights from HelpDesk users:

Email management

4.4

(54)

Support ticket management

4.6

(59)

Live chat

4.6

(43)

Real-Time monitoring

4.6

(35)

Chat/Messaging

4.5

(22)

All HelpDesk features

Features rating:

4.4

(170)

Customer experience management

4.5

(2)

Customer history

5.0

(3)

Customer Service Analytics

5.0

(1)

Case management

5.0

(1)

Macros/Templated responses

4.0

(8)

On-Demand communications

4.0

(1)

Process/Workflow automation

4.5

(2)

Support ticket tracking

4.9

(14)

Task automation

4.3

(4)

Template management

5.0

(1)

Trend analysis

5.0

(2)

Visual analytics

5.0

(1)

Workflow management

5.0

(2)

Alerts/Escalation

4.4

(62)

Dashboard

4.2

(13)

Automated routing

4.3

(17)

Multi-Channel communication

4.8

(8)

Inbox management

4.5

(4)

Alerts/Notifications

4.3

(16)

Real-Time chat

4.9

(9)

Task management

4.5

(14)

Conversation intelligence

4.5

(22)

Issue tracking

4.8

(5)

Issue management

5.0

(4)

Knowledge base management

3.9

(12)

Prioritization

4.7

(15)

Secure data storage

4.3

(3)

Activity dashboard

4.2

(22)

Customizable branding

4.0

(9)

Single sign on

5.0

(5)

Queue management

4.4

(5)

Key performance indicators

4.7

(7)

Mobile access

4.0

(2)

Real-Time notifications

3.7

(3)

Reporting/Analytics

4.2

(29)

Customer database

4.1

(24)

Activity tracking

5.0

(4)

Access controls/permissions

3.7

(3)

Reporting & statistics

4.2

(19)

Chatbot

4.8

(6)

Performance metrics

4.1

(15)

Surveys & feedback

4.4

(31)

AI copilot

4.6

(10)

Autoresponders

4.1

(7)

Project management

3.5

(4)

Assignment management

4.3

(6)

CRM

2.5

(4)

Collaboration tools

4.0

(6)

Interaction tracking

5.0

(2)

Self service portal

4.5

(13)

Third-Party integrations

5.0

(2)

Predictive analytics

4.3

(3)

Data security

5.0

(1)

Multiple data sources

3.0

(3)

API

4.7

(3)

Feedback management

4.0

(10)

Complaint monitoring

4.4

(7)

Call center management

5.0

(2)

Service level agreement (sla) management

4.7

(3)

Survey/Poll management

4.0

(3)

Content management

(0)

Customer segmentation

(0)

Role-Based permissions

(0)

Routing

5.0

(1)

Widgets

(0)

Rules-Based workflow

(0)

Search/Filter

(0)

Compliance management

(0)

Video support

(0)

CSAT survey structure

(0)

Sentiment analysis

(0)

Task progress tracking

(0)

Configurable workflow

(0)

AI summarization

(0)

Social media integration

4.0

(1)

AI/Machine learning

(0)

SSL security

(0)

Customer complaint tracking

(0)

Tagging

(0)

Email templates

(0)

Engagement tracking

5.0

(1)

Forms management

(0)

Help desk management

(0)

Interactive content

5.0

(1)

Issue auditing

(0)

Data visualization

(0)

Issue scheduling

(0)

Canned responses

(0)

Data import/export

(0)

Commenting/Notes

(0)

Monitoring

(0)

Batch communications

(0)

Multi-Channel management

(0)

Multi-Language

(0)

NPS survey structure

(0)

Customizable templates

(0)

Personalization

(0)

Customizable reports

(0)

Automated responses

(0)

Projections

(0)

Quality assurance

(0)

Customizable forms

1.0

(1)

Customizable fields

(0)

Real-Time reporting

(0)

Real-Time updates

(0)

Recurring issues

(0)

HelpDesk awards

HelpDesk alternatives

HelpDesk

4.6

(170)

Starting from

/user

Per month

Free trial

Free version

Ease of Use

4.7

Features

4.4

Value for Money

4.4

Customer Support

4.6

Salesforce Sales Cloud

4.4

(18.7K)

visit website

Starting from

Per month

Free trial

Free version

Ease of Use

4.0

Features

4.4

Value for Money

4.1

Customer Support

4.1

Salesforce Service Cloud

4.5

(810)

visit website

Starting from

Per month

Free trial

Free version

Ease of Use

4.1

Features

4.4

Value for Money

4.2

Customer Support

4.3

TeamSupport

4.5

(847)

visit website

Starting from

Per month

Free trial

Free version

Ease of Use

4.4

Features

4.3

Value for Money

4.4

Customer Support

4.5

HelpDesk pricing

Value for money rating:

4.4

Pricing plans

Pricing details:

Free plan

Free trial

Subscription

Team

/user

Per month

Features included:

Unlimited free viewers
5 teams
5 forwarding addresses
5 reply addresses
One custom domain
5 email templates
5 active rules
5 activated custom fields

Business

/user

Per month

Features included:

100 teams
100 forwarding addresses
100 reply addresses
100 custom domains
100 email templates
50 active rules
20 activated custom fields

Enterprise

No pricing info

Features included:

Dedicated account manager
Product training
Software engineer support
Security assistance
White label

User opinions about HelpDesk price and value

Value for money rating:

4.4

(170)

To see what individual users think of HelpDesk's price and value, check out the review snippets below.

“It's easy to set up, admin and configure to your needs. The great benefit is integrating with other apps from LiveChat to expand or minimize your customer experience down to your needs.”

Katarzyna W.

Technical Support Specialist

“I do like the ease of functionality. It is pretty straight forward to use.”

Jessica B.

Account Manager

HelpDesk integrations (17)

Integrations rated by users

We looked at 170 user reviews to identify which products are mentioned as HelpDesk integrations and how users feel about them.

WordPress

Integration rating: 3.5 (2)

“can't work without this integration - bit it is for LiveChat and not HelpDesk, see above.”

Rudy K.

Manager

LiveChat

Integration rating: 4.9 (15)

Jira

Integration rating: 4.8 (4)

Slack

Integration rating: 4.3 (3)

Chatbot

Integration rating: 4.5 (2)

HubSpot CRM

Integration rating: 4.5 (2)

GitHub

Integration rating: 5.0 (1)

Zapier

Integration rating: 4.0 (1)

HelpDesk support options

Typical customers

Freelancers

Small businesses

Mid size businesses

Large enterprises

Platforms supported

Web

Android

iPhone/iPad

Support options

FAQs/Forum

24/7 (Live rep)

Phone Support

Email/Help Desk

Chat

Knowledge Base

Training options

Documentation

Live Online

Webinars

Videos

HelpDesk FAQs

Q. What type of pricing plans does HelpDesk offer?

HelpDesk has the following pricing plans:
Starting from: $29.00/month
Pricing model: Subscription
Free Trial: Available | (No Credit Card required)

These products have better value for money

Q. Who are the typical users of HelpDesk?

HelpDesk has the following typical customers:
Freelancers, Large Enterprises, Mid Size Business, Non Profit, Public Administrations, Small Business

Q. What languages does HelpDesk support?

HelpDesk supports the following languages:
English

Q. Does HelpDesk offer an API?

Yes, HelpDesk has an API available for use.

Q. What other apps does HelpDesk integrate with?

HelpDesk integrates with the following applications:
GitHub, OpenWidget, Jira, Webflow, Zapier, WordPress, Slack, Chatbot, LiveChat, HubSpot CRM, Shopify

Q. What level of support does HelpDesk offer?

HelpDesk offers the following support options:
FAQs/Forum, 24/7 (Live rep), Phone Support, Email/Help Desk, Chat, Knowledge Base