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monday CRM
5
335
4
112
3
7
2
5
1
0
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Customer relationship management solution
Table of Contents
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monday CRM - 2026 Pricing, Features, Reviews & Alternatives
All user reviews are verified by in-house moderators and provider data by our software research team. Learn more
Last updated: April 2026
monday CRM overview
Based on 459 verified user reviews
What is monday CRM?
monday CRM is a CRM program offering key features such as sales pipeline management, lead management, and contact management, among others.
Who uses monday CRM?
Reviews for monday CRM come from a wide variety of industries, including marketing and advertising (14% of reviewers), information technology and services (8%), and real estate (7%). The most frequent use case for monday CRM cited by reviewers is CRM (63% of reviewers).
What do users say about monday CRM pricing?
Some users say monday CRM offers a good cost-benefit ratio and they appreciate free trials and start-up discounts. However, some reviewers find pricing high, especially for small businesses, and report the freemium plan is limited.
What are the most popular integrations for monday CRM?
The monday CRM integration most frequently cited by reviewers is Mailchimp, an email marketing product rated 4.6 out of 5 for its integration with monday CRM.
Starting price
per month
Pros & Cons
Process and Workflow
Client Support
Sales Management
Pricing
Cost concerns for small teams
monday CRM’s user interface
monday CRM pros, cons and reviews insights
To determine these pros and cons insights, we analyzed responses from
Overall rating
Value for money
4.5
Features
4.5
Ease of use
4.7
Customer support
4.6
Reviews sentiment
What do users say about monday CRM?
monday CRM is a CRM program offering key features such as sales pipeline management, lead management, and contact management, among others.
Select to learn more
Who uses monday CRM?
Based on 459 verified user reviews.
Company size
Small Businesses
Enterprises
Midsize Businesses
Top industries
Use cases
monday CRM's key features
GetApp's analysis of 88 verified user reviews collected between December 2021 and September 2024 identifies monday CRM's most critical features and summarizes user sentiment about those features.
Reviewers appreciate monday CRM's sales pipeline management capabilities. They report that it allows for a clearly defined path for converting leads into sales, with customizable boards and automations. Users highlight the ease of tracking operations, sales forecasts, and revenue data. They find the integration with other tools and the visual appeal of the platform beneficial. However, some mention the lack of email tracking from Gmail as a drawback. Of the 18 monday CRM users who gave detailed accounts of their use of Sales Pipeline Management, 100% rated this feature as important or highly important.
Users report that monday CRM's lead management capabilities are highly valuable. They indicate that it allows for storing all relevant information, making notes, and tracking the progress of leads efficiently. Reviewers appreciate the ability to customize boards, integrate with tools like Zapier and Rocket Reach, and keep the entire team on the same page. They find it easy to add, track, and manage leads, which saves time and improves organization. Of the 18 monday CRM users who gave detailed accounts of their use of Lead Management, 100% rated this feature as important or highly important.
Laura T.
Sales
Patti L.
Manager
Jarrod S.
Owner
Reviewers highlight the helpfulness of monday CRM's contact management capabilities. They say it allows for easy management of client information, tracking communication, and setting reminders for follow-ups. Users appreciate the ability to link contacts to various projects and deals, although some feel it lacks a comprehensive overview. They find the automation and customization options useful for managing workflows and maintaining a historical view of customer interactions. Of the 18 monday CRM users who gave detailed accounts of their use of Contact Management, 94% rated this feature as important or highly important.
All monday CRM features
Features rating:
monday CRM alternatives
monday CRM
Starting from
12
/user
Per month
Salesforce Sales Cloud
Starting from
25
/user
Per month
HubSpot CRM
Starting from
20
/user
Per month
Zoho CRM
Starting from
14
/user
Per month
monday CRM pricing
Pricing plans
Pricing details:
Enterprise
No pricing info
Features included:
- Lead Scoring
- Mandatory Fields
- Team Goals
- Advanced Analytics (Up to 50 Dashboards)
- Account Management
- Documents For Sales
- Enterprise-Scale Automations & Integrations
- Enterprise-Grade Security & Governance
- Multi-Level Permissions
- HIPAA Compliance
User opinions about monday CRM price and value
Value for money rating:
To see what individual users think of monday CRM's price and value, check out the review snippets below.
Nicholas B.
Managing Director
Paul B.
Customer Experience Manager
monday CRM integrations (26)
Integrations rated by users
We looked at 459 user reviews to identify which products are mentioned as monday CRM integrations and how users feel about them.
Integration rating: 4.2 (34)
Integration rating: 4.6 (11)
“I need my statuses updated when I am in meetings”
Dorle L.
Global Payroll Administrator
Integration rating: 4.7 (11)
“It did not have a good impact with my customers”
Fary a.
Home Cleaning Services
Integration rating: 4.9 (10)
“Overall really strong, a few quirks but it keeps getting better and more useful.”
Garrett C.
Owner
Integration rating: 4.9 (10)
“Useful to get updates”
Aryan K.
CEO
Integration rating: 4.7 (8)
“I need to share files with my team”
Dorle L.
Global Payroll Administrator
monday CRM customer support
What do users say about monday CRM customer support?
Customer support rating:
We analyzed verified user reviews to identify positive and negative aspects of monday CRM customer support.
A large number of users highlight fast, effective customer support with quick responses and helpful resolutions.
Widespread user sentiment praises the friendliness and professionalism of the support team.
A limited number of users report slow or unhelpful support, with some experiencing unresolved issues after extended periods.
Support options
Training options
To see what individual users say about monday CRM's customer support, check out the review snippets below.
“Easy to use and modify, customer service is there to help you.”
Robin I.
Sales Support Manager
“The customer support is amazing, the folks are quick to respond and help you out running with particular requirements.”
Poppy S.
Managing Director
monday CRM FAQs
Built on top of monday.com Work OS, monday CRM is a no-code, customizable solution that empowers managers and sales teams to take control of the entire sales cycle, from lead capturing and sales pipeline management to post-sales management such as client projects and client onboarding, all on one centralized platform. monday CRM is an ideal solution for small to medium-sized businesses, it is also a perfect match for small business owners, sales managers and teams. monday CRM enables sales teams to create no-code automations to significantly reduce repetitive manual work that takes time away from focusing on customers. They can capture leads from any source and centralize them in one place. As expected from any reliable CRM, supervisors can manage contacts’ information, track every deal's status, grow lasting customer relationships, and more. Managers get a full overview of their entire sales team's capacity and progress with no-code dashboards that they can easily build themselves. The interface is visually pleasing and incredibly intuitive to use, which makes it easier for teams and managers to adopt it. If other teams like legal, finance, IT, and marketing use monday.com Work OS, sending documents for approval and doing other important processes can be run unhindered within the platform which means more efficient work processes and cross-department collaboration. The two-way email integration with Gmail and Outlook allows teams to send and receive emails directly from monday CRM. In addition, managers get all the relevant customer information along with every interaction teams have had with them, all in a single view. On a customizable level, administrators can create email templates that autofill with customers’ information existing in the CRM, personalize an email signature, get reminders to send emails, and automate sending response emails at the right time. And when it comes to tracking, Monday CRM sends a live notification when a customer opens a sent email ensuring operators always keep communication flowing. Beyond the run of the mill sales operations, monday CRM gives sales teams the capability to manage post-sales operations. This includes onboarding new clients, managing client projects, tracking client collection, and gaining insight into what clients need and exactly when they need it. As for managers, sales operations can be handled much more efficiently. This includes managing the sales team hiring process, speeding up the sales team onboarding process, and of course, tracking and managing the sales team's goals and ensuring everyone reaches quotas. For sales teams it includes building up sales collateral with the most up-to-date sales materials, as well as creating a library of the documents needed to close deals. For anyone concerned about giving up the tools they already use, monday CRM seamlessly integrates with the tools and apps sales teams already use every day. Finally, when it comes to setup, it is one of the fastest in the market. In fact, there is no need for an IT expert or a developer to run the setup, it can all be done yourself. This doesn't just include setting up the solution but actually importing all existing data and information in a smooth and hassle-free manner that doesn't take months.
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