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uContact Reviews
26 reviews
Recommended
Juan Carlos M.
Verified reviewer
Entertainment, 1,001-5,000 employees
Used daily for 6-12 months
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After doing a very lengthy research and several RFPs we ended up with Integra and its U Contac Solution, it's extremely complete I wanted a CRM (which is adaptable to our needs) several channels (Chat, E-mail, telephone and eventually social media) also the ability to adapt it and flexible solutions, it meets all. In addition it has the best price in the market product-features. I have been working in the industry for over 15 years and I must say the setup and transition was smooth and really supportive, as any setup there are minor glitches and adjustments that come up, however they were quickly corrected or adapted to our needs, best product you can have for your call center.
Juan Carlos, thank you very much for your comments about uContact!
Vanesa C.
Used daily for 2+ years
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"The software itself is very user-friendly, super important when it comes to introducing new agents to the platform. Very easy to navigate around, intuitive software with a great customer support team ready to assist you in no time. "
For now we have no cons.
Vanesa, we're glad to learn you found our solution intuitive and useful. Thank you very much for your comments!
Anis B.
Financial Services, 51-200 employees
Used daily for 6-12 months
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Being able to manage your calls - Logging the information from that call, leaving dispositions, reviewing previous notes from other users, being able to transfer calls from one use to another.
The technical issues - not being able to log in at certain times, grading down instead of exact score (85% = 80% instead of remaining as is), the redial option didst seem to call back properly ( it will go to voice mail when redialed or not go through), searching for customer's via would not be successful.
Great feedback, Anis. We appreciate it.
Juan Martin V.
Newspapers, 201-500 employees
Used daily for 2+ years
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During the pandemic, uContact allowed us to shift our operations remotely with no problems. Great tool.
The software is really good, don´t have any complains.
Thank you, Juan Martin! We're glad to have helped make your transition to remote work easier
Mauricy P.
Information Technology and Services, 1-10 employees
Used daily for 2+ years
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Our customers, in growth, did not have any satisfactory option to maintain its good relations with the market, with the cost benefit, and in some cases there was the failure to have an appropriate solution for the maintenance of the CRM, with the acquisition of the uContact system it was possible to implement a service of leasing of technological environment suitable for the customers who need to improve channels of communication with their customers by improving and/or allowing to enrich your CRM, with low cost and high technology, as well as offering a scalar growth without burdening the Organization box.
Modern and flexible business form.
None.
Mauricy, we're glad uContact helped you support growth. Thank you very much for your comments!
Anonymous Reviewer
Verified reviewer
1,001-5,000 employees
Used daily for 1-2 years
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We love and appreciate the fact that uContact integrates easily and has an intuitive interface. It's got lots of features for a well priced contact center solution. Reports are powerful & there are lots of variables to choose from when pulling results.
While reports are powerful & allow us to track productivity, outbound call volume reports take some time to generate. With that said, uContact is such a pleasure to use, that it becomes an incredibly mild inconvenience.
Yessika C.
Verified reviewer
Civic & Social Organization, 51-200 employees
Used daily for 6-12 months
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It easily adapts to the needs of the client or at least it was my experience, very easy to use and also has the support of the customer service team that provides a good service. It is simple to maintain and operate
I do not have cons of the application for now
Yessika, thank you very much for your comments about uContact! We're glad to learn you found our solution useful and easy to use.
Diego G.
Information Technology and Services,
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We are actually usingo ucontact for our contact center. Our contact center team uses quite a lot of the product's features and are fascinated with the product. The support team answers back our queries and doubts in no time.
Ease of use, support, features.
Some graph colours are counter intuitive.
Marco S.
Verified reviewer
1,001-5,000 employees
Used daily for less than 6 months
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very good follow-up reports Multi user and cloud based. This software really effectively manages a small medium department of a callcenter.
Chat is very heavy for a wordpress-based website. uses very new javascript technology that is incompatible with older browsers (such as those that would normally be used by the client)
Marco, thank you very much for your feedback!
Fabrizio R.
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Just one solution to manage all the business. Easy to Use. Great solution to collection agencies. uContact provide us a complete solution to manage our debt recovery business, with a custom solution and reporting for our customers.
No cons were added to this review
Andres L.
Media Production, 201-500 employees
Used daily for 2+ years
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Very user friendly and excellent customer support. If you have really specific needs, that requires a flexible tool, this is your solution. The team was very helpful during all the process, from the idea to the implementation. Pros As a broadcaster, we have very specific requirements, which were covered and customized by the Integra team. For example, it helped us improve our communications during the broadcast of the Elections. Cons No. Advice to Buyers I would recommend this to any colleagues that are in need of a similar or flexible solution.
The team and solution
No cons were added to this review
Jaime F.
Information Technology and Services, 1-10 employees
Used daily for 2+ years
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We have used this product both for a customer's contact center application as our hosted pbx. Its reliable, robust and easy to use. Customer care is superb and fast. Great Job.
Easy to setup, strong contact center features, and great customer support service. Easy to maintain and operate.
There is a learning curve to understand the configuration of the flows.
Jose L.
Hospital & Health Care, 201-500 employees
Used daily for 2+ years
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I highly recommend uContact for any type of Contact Center. Integra CCS team really understand our needs and work as a team they developed a custom solution for our operation. Pros The start up was very easy and the system is very user friendly and reliable. Cons N/A Advice to Buyers Great product!!!
The start up was very easy and the system is very user friendly and reliable.
N/A
Johann L.
Banking, 1,001-5,000 employees
Used daily for 2+ years
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We are having several issues with previous contact center solution providers until we start using uContact. The platform is used in several countries with very good results.
Great support team
No
Johann, we're glad to learn you found uContact the perfect solution for your Contact Center. Thank you very much for your comments!
Luis S.
Transportation/Trucking/Railroad, 51-200 employees
Used daily for 2+ years
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We manage millions of calls using uContact and I highlight the stability of the solution. The tools to create complex workflows are really complete and allow a simple integration with other platforms.
Awesome technical support.
No.
Pablo P.
Pharmaceuticals, 201-500 employees
Used daily for 2+ years
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The transition from one system to another was very simple and without any problem. uContact works very well and the Integra development team has always been very receptive to new ideas.
Stability and continuous evolution
-
Ivan M.
Management Consulting, 1-10 employees
Used daily for 1-2 years
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I have used the uContact call center software and is dedicated to increase the performance helps to improve the call center activities and the result is a better customer experience. Now we have a real all in one toll.
The real time interface and easy to admin
there is none. All we use we like
Mariela D.
Translation and Localization, 51-200 employees
Used daily for 1-2 years
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Very easy to use Solution and that's really important for our agents. Also, it allows us to define and manage really complex workflows for our IVR. Great integration with other solutions.
Great integration with other solutions.
Nothing
Lars B.
Telecommunications, 201-500 employees
Used daily for less than 6 months
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Gamification, callbacks way up, great support, very awesome after setup.
Gamification, our instance allows competition worldwide, less management team needed when people compete! We have integrated google forms and sheets within the crm of this product to streamline the ease of development of new campaigns. if you need an integrator for this call 3056000984
Right now someone technical is needed sometimes to learn process modification. All of the building blocks are there they just need to be set how you want.
Lars, thank you very much for your comments!
Tisane M.
Accounting, 51-200 employees
Used daily for 6-12 months
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My over all experience with ucontact has been good its very efficient when it comes to following up on calls.
What I like most about this software is how well you can keep track of the calls and follow up on customers
What I least liked about the software is how often calls would come in once you become available.
Hi, Tisane. Sorry for the late reply, this pandemic got us really busy.Thanks for the feedback!
Cindy D.
Banking, 11-50 employees
Used daily for 6-12 months
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I honestly don't like U contact. It is always giving technical difficulties .
That you can listen to recorded audios .
That it is constantly freezing. Not working .
Thanks for the comments.
JIMENA M.
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Great product. The user experience for agents and supervisors is really simple and intuitive. We have an excellent experience with uContact, improving productivity by 50%. The system is extremely easy to use and much more complete that other expensive platforms
No cons were added to this review
Areini W.
Financial Services, 51-200 employees
Used daily for less than 6 months
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It can be improved
The reports. Being able to pull calls and view scores
Glitches we keep having like not being able to call out, disposition, set status
Thanks, Areini. This feedback it's important to improve the features of the solution.
Diego M.
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We are satisfied with uContact in terms of features and support. The implementation was fast and the usability was great. Pros: Support Cons: Highly recommended.
Support
Highly Recommended.
Diego B.
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The solution is extremely easy to use and allows and is a true all in one multichannel solution. I highly recommend uContact for financial institutions.
No pros were added to this review
No cons were added to this review
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