uContact Reviews

After doing a very lengthy research and several RFPs we ended up with Integra and its U Contac Solution, it's extremely complete I wanted a CRM (which is adaptable to our needs) several channels (Chat, E-mail, telephone and eventually social media) also the ability to adapt it and flexible solutions, it meets all. In addition it has the best price in the market product-features. I have been working in the industry for over 15 years and I must say the setup and transition was smooth and really supportive, as any setup there are minor glitches and adjustments that come up, however they were quickly corrected or adapted to our needs, best product you can have for your call center.

No cons were added to this review

Juan Carlos, thank you very much for your comments about uContact!

"The software itself is very user-friendly, super important when it comes to introducing new agents to the platform. Very easy to navigate around, intuitive software with a great customer support team ready to assist you in no time. "

For now we have no cons.

Vanesa, we're glad to learn you found our solution intuitive and useful. Thank you very much for your comments!

Being able to manage your calls - Logging the information from that call, leaving dispositions, reviewing previous notes from other users, being able to transfer calls from one use to another.

The technical issues - not being able to log in at certain times, grading down instead of exact score (85% = 80% instead of remaining as is), the redial option didst seem to call back properly ( it will go to voice mail when redialed or not go through), searching for customer's via would not be successful.

Great feedback, Anis. We appreciate it.

During the pandemic, uContact allowed us to shift our operations remotely with no problems. Great tool.

The software is really good, don´t have any complains.

Thank you, Juan Martin! We're glad to have helped make your transition to remote work easier

Modern and flexible business form.

None.

Mauricy, we're glad uContact helped you support growth. Thank you very much for your comments!

We love and appreciate the fact that uContact integrates easily and has an intuitive interface. It's got lots of features for a well priced contact center solution. Reports are powerful & there are lots of variables to choose from when pulling results.

While reports are powerful & allow us to track productivity, outbound call volume reports take some time to generate. With that said, uContact is such a pleasure to use, that it becomes an incredibly mild inconvenience.

It easily adapts to the needs of the client or at least it was my experience, very easy to use and also has the support of the customer service team that provides a good service. It is simple to maintain and operate

I do not have cons of the application for now

Yessika, thank you very much for your comments about uContact! We're glad to learn you found our solution useful and easy to use.

Ease of use, support, features.

Some graph colours are counter intuitive.

very good follow-up reports Multi user and cloud based. This software really effectively manages a small medium department of a callcenter.

Chat is very heavy for a wordpress-based website. uses very new javascript technology that is incompatible with older browsers (such as those that would normally be used by the client)

Marco, thank you very much for your feedback!

Just one solution to manage all the business. Easy to Use. Great solution to collection agencies. uContact provide us a complete solution to manage our debt recovery business, with a custom solution and reporting for our customers.

No cons were added to this review

The team and solution

No cons were added to this review

Easy to setup, strong contact center features, and great customer support service. Easy to maintain and operate.

There is a learning curve to understand the configuration of the flows.

The start up was very easy and the system is very user friendly and reliable.

N/A

Great support team

No

Johann, we're glad to learn you found uContact the perfect solution for your Contact Center. Thank you very much for your comments!

Awesome technical support.

No.

Stability and continuous evolution

-

The real time interface and easy to admin

there is none. All we use we like

Great integration with other solutions.

Nothing

Gamification, our instance allows competition worldwide, less management team needed when people compete! We have integrated google forms and sheets within the crm of this product to streamline the ease of development of new campaigns. if you need an integrator for this call 3056000984

Right now someone technical is needed sometimes to learn process modification. All of the building blocks are there they just need to be set how you want.

Lars, thank you very much for your comments!

What I like most about this software is how well you can keep track of the calls and follow up on customers

What I least liked about the software is how often calls would come in once you become available.

Hi, Tisane. Sorry for the late reply, this pandemic got us really busy.Thanks for the feedback!

That you can listen to recorded audios .

That it is constantly freezing. Not working .

Thanks for the comments.

Great product. The user experience for agents and supervisors is really simple and intuitive. We have an excellent experience with uContact, improving productivity by 50%. The system is extremely easy to use and much more complete that other expensive platforms

No cons were added to this review

The reports. Being able to pull calls and view scores

Glitches we keep having like not being able to call out, disposition, set status

Thanks, Areini. This feedback it's important to improve the features of the solution.

Support

Highly Recommended.

No pros were added to this review

No cons were added to this review