uContact Reviews

Pros
After doing a very lengthy research and several RFPs we ended up with Integra and its U Contac Solution, it's extremely complete I wanted a CRM (which is adaptable to our needs) several channels (Chat, E-mail, telephone and eventually social media) also the ability to adapt it and flexible solutions, it meets all. In addition it has the best price in the market product-features. I have been working in the industry for over 15 years and I must say the setup and transition was smooth and really supportive, as any setup there are minor glitches and adjustments that come up, however they were quickly corrected or adapted to our needs, best product you can have for your call center.

Rating breakdown

Likelihood to recommend: 10/10

Pros
"The software itself is very user-friendly, super important when it comes to introducing new agents to the platform. Very easy to navigate around, intuitive software with a great customer support team ready to assist you in no time. "

Cons
For now we have no cons.

Rating breakdown

Likelihood to recommend: 10/10

Pros
Modern and flexible business form.

Cons
None.

Rating breakdown

Pros
Being able to manage your calls - Logging the information from that call, leaving dispositions, reviewing previous notes from other users, being able to transfer calls from one use to another.

Cons
The technical issues - not being able to log in at certain times, grading down instead of exact score (85% = 80% instead of remaining as is), the redial option didst seem to call back properly ( it will go to voice mail when redialed or not go through), searching for customer's via would not be successful.

Rating breakdown

Likelihood to recommend: 6/10

Pros
The team and solution

Rating breakdown

Likelihood to recommend: 10/10

Pros
Easy to setup, strong contact center features, and great customer support service. Easy to maintain and operate.

Cons
There is a learning curve to understand the configuration of the flows.

Rating breakdown

Likelihood to recommend: 9/10

Pros
It easily adapts to the needs of the client or at least it was my experience, very easy to use and also has the support of the customer service team that provides a good service. It is simple to maintain and operate

Cons
I do not have cons of the application for now

Rating breakdown

Likelihood to recommend: 10/10

Pros
Ease of use, support, features.

Cons
Some graph colours are counter intuitive.

Rating breakdown

Likelihood to recommend: 10/10

Pros
very good follow-up reports Multi user and cloud based. This software really effectively manages a small medium department of a callcenter.

Cons
Chat is very heavy for a wordpress-based website. uses very new javascript technology that is incompatible with older browsers (such as those that would normally be used by the client)

Rating breakdown

Likelihood to recommend: 7/10

Pros
Just one solution to manage all the business. Easy to Use. Great solution to collection agencies. uContact provide us a complete solution to manage our debt recovery business, with a custom solution and reporting for our customers.

Rating breakdown

Likelihood to recommend: 9/10

Pros
The start up was very easy and the system is very user friendly and reliable.

Cons
N/A

Rating breakdown

Likelihood to recommend: 10/10

Pros
We love and appreciate the fact that uContact integrates easily and has an intuitive interface. It's got lots of features for a well priced contact center solution. Reports are powerful & there are lots of variables to choose from when pulling results.

Cons
While reports are powerful & allow us to track productivity, outbound call volume reports take some time to generate. With that said, uContact is such a pleasure to use, that it becomes an incredibly mild inconvenience.

Rating breakdown

Pros
Awesome technical support.

Cons
No.

Rating breakdown

Likelihood to recommend: 10/10

Pros
Stability and continuous evolution

Cons
-

Rating breakdown

Likelihood to recommend: 10/10

Pros
Great support team

Cons
No

Rating breakdown

Likelihood to recommend: 10/10

Pros
The real time interface and easy to admin

Cons
there is none. All we use we like

Rating breakdown

Likelihood to recommend: 10/10

Pros
Great integration with other solutions.

Cons
Nothing

Rating breakdown

Likelihood to recommend: 10/10

Pros
Gamification, our instance allows competition worldwide, less management team needed when people compete! We have integrated google forms and sheets within the crm of this product to streamline the ease of development of new campaigns. if you need an integrator for this call 3056000984

Cons
Right now someone technical is needed sometimes to learn process modification. All of the building blocks are there they just need to be set how you want.

Rating breakdown

Likelihood to recommend: 10/10

Pros
What I like most about this software is how well you can keep track of the calls and follow up on customers

Cons
What I least liked about the software is how often calls would come in once you become available.

Rating breakdown

Likelihood to recommend: 8/10

Pros
That you can listen to recorded audios .

Cons
That it is constantly freezing. Not working .

Rating breakdown

Likelihood to recommend: 5/10

Pros
Great product. The user experience for agents and supervisors is really simple and intuitive. We have an excellent experience with uContact, improving productivity by 50%. The system is extremely easy to use and much more complete that other expensive platforms

Rating breakdown

Likelihood to recommend: 10/10

Pros
Support

Cons
Highly Recommended.

Rating breakdown

Likelihood to recommend: 10/10

Rating breakdown

Pros
The reports. Being able to pull calls and view scores

Cons
Glitches we keep having like not being able to call out, disposition, set status

Rating breakdown

Likelihood to recommend: 5/10

Rating breakdown

Likelihood to recommend: 7/10