uContact Reviews - Pros & Cons, Ratings & more

Bitrix24

LiveAgent

Neotel Call Center Software

Aspect CTRM

inconnect

NetSuite

uContact is a beautiful contact center solution designed to make the life of the agents easier and more productive. Ideal for inbound, outbound & blended call centers. 

Key features:
- True All in One 
- Omnichannel: Email, SMS, Web Chat, Facebook, Twitter.
- IVR
- Gamification
- Recording
- WFM

uContact

Linux

Web-based

Windows

Great system to work with callbacks and integration's are an amazing addon to this product.

The solution is extremely easy to use and allows and is a true all in one multichannel solution. I highly recommend uContact for financial institutions.

Gamification, callbacks way up, great support, very awesome after setup.

National Account Manager 

We love and appreciate the fact that uContact integrates easily and has an intuitive interface. It's got lots of features for a well priced contact center solution.

Collection Agent 

The problem is that it freezes when being used a lot.

Collections Officer

The occasional glitches may be a bit inconvenient at times.

Right now someone technical is needed sometimes to learn process modification. All of the building blocks are there they just need to be set how you want.

Genesys Cloud CX

Amazingly complete product, great Price, and the best service. 

Juan Carlos, thank you very much for your comments about uContact! 

uContact, by allowing our customer outreach via various channels to be centralized in one location, has greatly improved our Contact Center experience and made it possible to connect with many new and returning customers.  As the company and uContact x Net2Phone continues to grow, I believe that we'll be able to accomplish many more feats as the years go by.

uContact x Net2Phone 

the problem is that it freezes when being used a lot. 

Effective 

When utilizing uContact there is little to no hassle, like any computer software there are occasional glitches however those can be quickly addressed, and the support team is always on standby, quick to respond.

uContact Usage

Shamika, thank you very much for your comments about uContact!

A high quality, easy to use program that's a fantastic addition to our current workflow. 

Great product and customer support

Vanesa, we're glad to learn you found our solution intuitive and useful. Thank you very much for your comments!

 Magnificent

Yessika, thank you very much for your comments about uContact! We're glad to learn you found our solution useful and easy to use.  

Excelent option for remote work

Thank you, Juan Martin! We're glad to have helped make your transition to remote work easier 

Our customers, in growth, did not have any satisfactory option to maintain its good relations with the market, with the cost benefit, and in some cases there was the failure to have an appropriate solution for the maintenance of the CRM, with the acquisition of the uContact system it was possible to implement a service of leasing of technological environment suitable for the customers who need to improve channels of communication with their customers by improving and/or allowing to enrich your CRM, with low cost and high technology, as well as offering a scalar growth without burdening the Organization box.

The ideal solution for support of growth

Mauricy, we're glad uContact helped you support growth. Thank you very much for your comments! 

very easy to use and train personnel in its use. We have all the callcenter under control.

Marco, thank you very much for your feedback!  

Bastante positiva y agradable, creo que lo primordial en un negocio es la atención al cliente y ellos tienen excelente trato.

uContact en el Aeropuerto de Guayaquil

uContact at Guayaquil Airport

Me gusta la experiencia, creo que si lo que buscas es omnicalidad, atender a tus clientes de forma eficaz, funciona. Hay oportunidades, como en todo software, pero ya el equipo está tomando pasos para mejorarlas. Lo más importante es que existe la posibilidad de personalización, le dedicas tiempo a eso y pueden surgir grandes cosas.

Reseña uContact

uContact Review

Mas que recomendad.

Highly recommended.

Una suerte coincidir en proyectos con un equipo tan competente y cercano.

uContact omnicanal para Contact Centers te ayudara a crecer

uContact omnichannel for Contact Centers will help you grow

Con ucontact hemos podido incrementar la cobertura del portafolio de clientes, reducido el abandono de llamadas

uContact Reviews (2025)

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55 reviews