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Top Rated Customer Service Software with Small business - Page 8

Last updated: August 2026

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194 software options

BossBot logo

Unified AI inbox for WhatsApp, Telegram, orders & invoices

BossBot is an AI automation platform that unifies WhatsApp, Telegram, and Email replies, order management from eBay, Etsy, and Shopify, AI invoice scanning, and a built-in CRM into one dashboard, with GDPR-compliant security and no-install setup.

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Roundesk logo

Telecom and customer relationship software provider

Roundesk is your partner value generator who accompanies you in your projects of business telecommunications and customer relationship management (CRM), from the thought to the implementation and beyond.

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Buzzmonitor logo

AI-powered all-in-one solution for social media & CX!

Buzzmonitor is an all-in-one platform for brands to optimize their digital presence with AI-driven insights. It combines social media monitoring, multichannel customer service, analytics with real-time reports, dashboards, post scheduling, and advanced data analysis.

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ConfirmKit  logo

User research platform for teams and product people

ConfirmKit is a user research platform that helps product organizations of all sizes to discover what their users really want. ConfirmKit helps product teams to conduct, analyze and store qualitative data from user interviews, highlight patterns / trends in data, and ultimately improve their product

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Visiativ Customer Service logo

Customer service software

Visiativ Customer Service is a web-based software designed to help businesses with real-time interactions across channels, through live chat, email, and phone support. Administrators can gain insights into customer satisfaction levels to identify areas for improvement and optimize customer support strategy.

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KDesk logo

Support workspace for teams and customers

KDesk is a lightweight service desk and ticketing platform that helps teams manage requests, organize work, and track jobs in one place. It’s built for speed, simplicity, and real-world workflows without the complexity of enterprise tools.

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STEPS logo

Cloud-based ERP solution for service businesses.

Designed for businesses in consulting, managed services, manufacturing, and other industries, STEPS is an enterprise resource planning (ERP) solution that helps manage contracts, finances, customer data, and more. The platform provides an intelligent solution for routine proposals and streamlines the creation of service offerings. It also helps create, customize, and calculate service offerings, ensuring accurate and comprehensive documentation.

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Ovellan logo

AI chatbot for customer service and sales

Ovellan is an AI chatbot platform designed for local businesses and webshops that answers customer questions, books appointments, and captures leads. The software trains on custom business content and operates across multiple channels including website widgets, WhatsApp, Messenger, and Instagram. It features live order tracking, appointment scheduling, lead qualification, and a shared inbox that consolidates conversations from all channels for team collaboration.

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Manhattan Active Omni logo

Omnichannel Retail Software

Manhattan Active Omni is a cloud based solution that helps businesses in the retail industry streamline operations related to order management, customer engagement, point of sale and more. It is a digital self-service portal that lets organizations handle multiple order fulfillment methods, including ship to home, pick up in-store and single day deliveries. Additionally, with the RFID scanning capabilities, staff members can automatically update and track inventory locations.

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KIX logo

Cloud-based ITSM software

KIX is a service management software solution for IT service management (ITSM) and technical customer service. It offers features tailored for organizations of all sizes, from SMEs to large enterprises in the public and private sectors.

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HelpStack logo

One inbox for email, chat and social, with AI drafts

HelpStack brings email, website chat, Messenger, Instagram DMs and WhatsApp into one shared inbox. The AI drafts every reply and an agent approves it before it goes out. Connects to Shopify and WooCommerce so answers come from live order data. EU-hosted, free plan available.

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Verascape logo

Customer service and order tracking solution for businesses

Versacape is a cloud-based solution, which allows customer experience teams to provide a self service experience to customers for issue resolution. Businesses can provide self service information for subjects including benefits administration, inventory, loyalty programs, product catalog, and more.

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Hay logo

AI customer support automation platform

Hay.chat is source-available AI customer service software that resolves queries end-to-end. It connects to your e-commerce platform, CRM, and payment provider to complete real actions inside the conversation, across WhatsApp, email, Instagram, and web chat.

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Raffle Search logo

AI Search that boosts customer self-service

Raffle Search is an AI-powered search engine designed to enhance customer experience. With Raffle AI Search, businesses can streamline customer support, boost their current search capabilities, and access all their information through one single search bar.

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Office24by7 logo

All-in-One Office Automation Solutions

Office24by7 Customer Service software helps support teams manage inquiries, track interactions, and resolve issues faster using built-in telephony, omnichannel messaging, and automation. It improves coordination, service consistency, and overall customer experience.

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DeskOne logo

Customer Service Solution

DeskOne is a practical and intuitive customer service software with more than 30 performance indicators for any support operation.

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BOTNATION AI logo

Artificial intelligence (AI)-based chatbot creation platform

BOTNATION AI is a cloud-based conversational AI solution designed to help businesses launch and manage chatbots for websites and Facebook pages. With the keyword recommendation engine, users can search and analyze keywords and phrases from customer interactions across multiple advertising campaigns.

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Nateq logo

AI customer service platform with unified inbox

Nateq is an AI-powered customer service platform that unifies live chat, email, calls, WhatsApp, Facebook, and Instagram into one inbox. It uses AI to respond to inquiries in multiple languages and dialects, including Gulf, Egyptian, and Moroccan Arabic, and escalates complex issues to support teams with full conversation history. Features include ticket management, knowledge base articles, task automation, and integrations with CRM and productivity tools.

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Expertflow Contact Center logo

Banks, Mobile Operators, Utilities, Healthcare, Airlines

Expertflow Contact Center integrates voice, chat, video, web & social media channels with market-leading AI and CRM solutions to automate and enhance customer experience. We equip agents with knowledgebase and CRM integrated bots and tools thus considerably reducing call handling time.

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