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Top Rated Customer Service Software with Small business - Page 7

Last updated: August 2026

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194 software options

Helpshift logo

Digital customer service platform and ticketing system

Helpshift is a Digital Customer Service platform that tightly integrates messaging, Automation, Bots & AI. Delivers personalized, scalable customer service in your mobile, web, social, and phone channels to increase CSAT and lower cost.

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Vtiger CRM logo

All-in-one CRM for small businesses

Vtiger works with over 100,000 businesses helping them deliver outstanding customer experiences by breaking barriers between their marketing, sales, and support teams.

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Freshchat logo

Live Chat software for modern messaging

Freshchat is a modern messaging software built for customer support teams to talk and customers on the website, mobile app, or social

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NetSuite logo

AI-powered cloud-based business management suite

NetSuite is an AI-powered cloud-based business management suite. It helps organizations streamline their operations and gain real-time insights into their performance. The suite caters to a range of industries such as manufacturing, retail, and professional services.

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SAP Customer Experience logo

Enterprise CRM software

SAP Customer Experience is a cloud-based customer relationship management solution that integrates with SAP ERP, forming part of the complete SAP business suite. The CRM software provides a single platform to store all client account information and manage all customer communications.

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ClickDesk logo

Live chat for customer support

ClickDesk is a live support solution for customer service teams which combines live chat, voice chat, help desk & a social toolbar for website customer communications. Support agents can answer queries, transfer tickets, respond to social media posts, & collaborate with one another using ClickDesk.

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Web Help Desk logo

IT asset and knowledge management

Web Help Desk by SolarWinds is a customizable help desk & IT asset management solution for businesses within industries such as education, healthcare, government, & more. It offers features for managing IT assets, IT services, knowledge, remote support, SLA, time & billing, workflows, & more.

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Kayako logo

AI-enabled unified customer service platform

Kayako - Customer Service Software made personal and simple with a unified customer service platform that helps you build closer relationships.

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Efficy CRM logo

Pay-less for more. Europe's most flexible CRM

Known as Europe’s most flexible CRM, Efficy offers a completly customisable Customer Relationship Management solution. With us, you'll centralize your customer data, empower your employees, and grow your business.

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Odoo logo

All-in-one open-source business software

Odoo is an all-in-one, open-source business platform covering CRM, Sales, Accounting, Inventory, Manufacturing, and Projects. It’s fully integrated, customizable, and scalable for companies of any size or budget.

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Agile CRM logo

Sales and marketing CRM for growing businesses

Agile CRM combines powerful automation, telephony, web, mobile, email, social and scheduling features to effectively manage the entire customer journey

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Act! logo

More than CRM - Your total relationship solution.

Act! Advantage is an all-in-one, full front-office CRM solution that unites sales, marketing, and customer management.

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SugarCRM logo

Cloud-based customer relationship management (CRM) platform

Streamline customer service and provide a differentiated, positive experience at every touch point
Engage customers on their terms, empower employees, create better customer experiences, retain customers, and drive growth with Sugar Serve.

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Agent.ai logo
(0)

Artificial Intelligence Customer Service

Agent.ai provides businesses with the tools to automate their customer service using an artificial intelligence multi-channel chatbot

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Emplifi Service Cloud logo
(0)

End-to-end care and support for your customer

Emplifi Service Cloud provides end-to-end care and support for your customer, throughout their journey.

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SimpleFeedback logo
(0)

Cloud-based customer engagement application

SimpleFeedback is a SaaS feedback management system that provides a service for websites, WordPress blogs, and iOS (iPhone) apps to collect customer feedback. It provides the code to add a customizable feedback button or feedback widget and feedback form to your site, blog, or app.

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Flixcheck logo
(0)

Digital forms solution for improved customer communication

Flixcheck is a digital solution for forms and customer communication. It enables sending custom forms to customers' phones for secure completion and return. Key features include digital signatures, file uploads, SEPA mandates, and a PDF editor. Designed to streamline interactions and data workflows while complying with GDPR, Flixcheck integrates with existing systems and is ideal for individuals, small teams, or large enterprises.

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MyProvider logo
(0)

Customer self-service for ISP support & Wi-Fi issues

MyProvider is a customer self-service solution for internet service providers that helps end users set up, troubleshoot, and optimize their home networks independently. It reduces support volume, improves first contact resolution, and gives service teams better visibility into customer issues.

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HelpMate logo
(0)

Customer support platform for growing businesses

Customer service tool that helps businesses organize incoming messages in a team inbox, manage a knowledge base, and track support tickets on a unified platform.

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FyneDesk logo
(0)

AI-powered ticketing system for support teams

FyneDesk is a help desk and ticketing platform that tracks and manages requests from customers, clients, employees, and partners. The software features AI-powered ticket summarization, automated reply suggestions, smart ticket routing, custom fields, bulk actions, and a self-service client portal. It includes a knowledge base, email-to-ticket conversion, asset management, real-time reporting and analytics, webhooks, and workflow automations.

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Video Call Center logo
(0)

Your own branded, video call center in a matter of weeks

Modernize your customer service by increasing customer engagement, enhancing customer service and strengthening loyalty. Video-based customer service can replicate the experience of a personal customer support, but at the same time increase its efficiency for both, your clients and your company.

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Enterprise Accelerator logo
(0)

Data analysis platform to monitor customer interactions

Enterprise Accelerator is a data analysis solution designed to help businesses utilize call recordings, transcripts support emails, chat conversations, and social media mentions to interpret voice interactions across multiple departments including call centers, marketing, customer experience, and sales. Administrators can monitor call outcomes, agents' adherence to scripts, and assess performance based on KPIs.

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QuantumDesk logo
(0)

AI-powered customer service platform

QuantumDesk is an AI-native customer service platform that unifies communication channels into a single inbox and uses artificial intelligence agents to resolve customer queries. The platform features context-aware responses, sentiment analysis, multi-language support, and skill-based ticket assignment. It includes real-time analytics, automated resolution capabilities, and AI-powered assistance to help support teams respond to customer inquiries more efficiently.

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Kreechat logo
(0)

Unified inbox for messaging app customer support

Kreechat connects your business to the platforms your customers actually use: WhatsApp, Telegram, Messenger, Viber.
With Kreechat, all messages land in a single, unified inbox, making it easy for your customer support team to manage communication efficiently and never miss an inquiry.

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Haber Chat logo
(0)

your go-to platform for managing WhatsApp communications.

Key features include multi-number management, automated message campaigns, and CRM-level customer tracking. It integrates with over 5000 apps for seamless customization. Enjoy real-time analytics, quick replies, and team collaboration, all in one place. Plus, you can start with a free trial!

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