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TeamSupport logo
4.5
844

The complete B2B solution for great customer support

visit website
Reviews Sentiment
Positive Reviews
Rating Breakdown
    Value for money
    4.4
    Ease of use
    4.4
    Features
    4.3
    Customer support
    4.5
Pros and Cons from TeamSupport users   
avatar
avatar
+15
Very impressed with Customer Support, who were very responsive and obviously knew the product. As I work in Support, I appreciate this.
Reports are a little difficult and confusing to set up.
It's robust, has more features than almost anything in it's class, and the support team behind it is super friendly, and helpful. And they're based in Texas.
It takes TOO LONG to go into every record and update a specific field. And I checked into the import feature in the admin dept, hard to understand and very restricted in several areas I need updated.
I love the automatic email feature, as it is helpful when we are out of the office or to follow up on tickets that have not been replied to.
There are problems and a need for improvement in the numbering system. Random numbering for tickets can be sometimes confusing.
THey are responsive, available, and knowledgeable. We are clearly pushing parts of the software beyond its intended use, and they have been helpful identifying what is possible.
Sometimes you just want to email one person on the customer list for a ticket, so you have to go to normal email to do that, rather than spam all the other people on the ticket.
This system is great, simple, and easy to use. There is a ton of functionality and features like keeping track of inventory and running reports.
They are always willing to help and provide more training. Every time that we have reached out for support due to issues they are quickly addressed and resolved.
Team Support is easy to use for both our employees and customers. With Team Support you don't have to worry about losing tickets or correspondence with clients.
Ticket creation and ticket prioritizing is excellent. Ticket update is simple and client gets a copy of the updates via email is a great feature.
Excellent, reviewed many systems and this one has all the features we wanted at affordable pricing.
I like the ease of use and collaborative nature TeamSupport provides. Our team is able to quickly find information, view tickets together, and work together to solve customer issues.
Ticket escalation to other groups is easy. Customer management is excellent.
Great CRM tool, especially if you're looking to reduce cost while improving efficiency.
Ease of Use and integration it provides with other products.
Its wide integration and your ability to create custom templates.
Very impressed with Customer Support, who were very responsive and obviously knew the product. As I work in Support, I appreciate this.
Reports are a little difficult and confusing to set up.
It's robust, has more features than almost anything in it's class, and the support team behind it is super friendly, and helpful. And they're based in Texas.
It takes TOO LONG to go into every record and update a specific field. And I checked into the import feature in the admin dept, hard to understand and very restricted in several areas I need updated.
I love the automatic email feature, as it is helpful when we are out of the office or to follow up on tickets that have not been replied to.
There are problems and a need for improvement in the numbering system. Random numbering for tickets can be sometimes confusing.
THey are responsive, available, and knowledgeable. We are clearly pushing parts of the software beyond its intended use, and they have been helpful identifying what is possible.
Sometimes you just want to email one person on the customer list for a ticket, so you have to go to normal email to do that, rather than spam all the other people on the ticket.
This system is great, simple, and easy to use. There is a ton of functionality and features like keeping track of inventory and running reports.
They are always willing to help and provide more training. Every time that we have reached out for support due to issues they are quickly addressed and resolved.
Team Support is easy to use for both our employees and customers. With Team Support you don't have to worry about losing tickets or correspondence with clients.
Ticket creation and ticket prioritizing is excellent. Ticket update is simple and client gets a copy of the updates via email is a great feature.
Excellent, reviewed many systems and this one has all the features we wanted at affordable pricing.
I like the ease of use and collaborative nature TeamSupport provides. Our team is able to quickly find information, view tickets together, and work together to solve customer issues.
Ticket escalation to other groups is easy. Customer management is excellent.
Great CRM tool, especially if you're looking to reduce cost while improving efficiency.
Ease of Use and integration it provides with other products.
Its wide integration and your ability to create custom templates.
Very impressed with Customer Support, who were very responsive and obviously knew the product. As I work in Support, I appreciate this.
Reports are a little difficult and confusing to set up.
It's robust, has more features than almost anything in it's class, and the support team behind it is super friendly, and helpful. And they're based in Texas.
It takes TOO LONG to go into every record and update a specific field. And I checked into the import feature in the admin dept, hard to understand and very restricted in several areas I need updated.
I love the automatic email feature, as it is helpful when we are out of the office or to follow up on tickets that have not been replied to.
There are problems and a need for improvement in the numbering system. Random numbering for tickets can be sometimes confusing.
THey are responsive, available, and knowledgeable. We are clearly pushing parts of the software beyond its intended use, and they have been helpful identifying what is possible.
Sometimes you just want to email one person on the customer list for a ticket, so you have to go to normal email to do that, rather than spam all the other people on the ticket.
This system is great, simple, and easy to use. There is a ton of functionality and features like keeping track of inventory and running reports.
They are always willing to help and provide more training. Every time that we have reached out for support due to issues they are quickly addressed and resolved.
Team Support is easy to use for both our employees and customers. With Team Support you don't have to worry about losing tickets or correspondence with clients.
Ticket creation and ticket prioritizing is excellent. Ticket update is simple and client gets a copy of the updates via email is a great feature.
Excellent, reviewed many systems and this one has all the features we wanted at affordable pricing.
I like the ease of use and collaborative nature TeamSupport provides. Our team is able to quickly find information, view tickets together, and work together to solve customer issues.
Ticket escalation to other groups is easy. Customer management is excellent.
Great CRM tool, especially if you're looking to reduce cost while improving efficiency.
Ease of Use and integration it provides with other products.
Its wide integration and your ability to create custom templates.
JIRA Service Management logo
4.5
650

The only ITSM solution built on the Jira platform

visit website
Reviews Sentiment
Positive Reviews
Rating Breakdown
    Value for money
    4.3
    Ease of use
    4.2
    Features
    4.5
    Customer support
    4.3
Pros and Cons from JIRA Service Management users   
avatar
+15
Great interface provided by service desk. I would recommend Jira, it has fantastic user interface with a lot features.
Workflows broke without a reason because, you know, it's SharePoint. And the entire process of serving customers was dead slow.
It's a good tool to track your tickets and projects you are working on. The entire Gantt chart flow is really good and helps you keep yourself updated with the projects and issues at hand.
The downside is that there is no easy way to migrate any of your changes from dev to production.
Initial setup can be complex but it can also be super powerful if you are able to configure it properly. It's visual scripting and workflow tool is really capable and easy to learn.
Software problems reporting for clients, in-house sorted problem manager.
The Jira Service Desk has been a great tool within our company. I find the ability to customize your request with some required and some option fields really helpful.
Setup/installation can be painful. Docs are available only in English.
Great solution that helps organize work and keeps important case related items out of email.
There are some very useful and well-designed default reports included for ticket statistics (which can be used to keep management happy!).
Overall, this is a great tool for service teams. Managers will enjoy the dashboard view of metrics and the customizable queues.
It can be expanded to include all kinds of reportable metrics for teams of any size. There are tons of integrations as well, making this a great tool for those who want flexibility.
Atlassian products work very well, contain awesome Lucene search functionality, which means you can search text string and it will look up all text fields and give you service desk ticket match.
It's extremely customizable and the administrative configuration is really intuitive. It's also a great value from a cost perspective.
Overall we are very happy with Jira Service Desk; it has allowed us to provide a higher level of support to users than our previous service desk, and non-profit pricing was very beneficial for us.
The tool is easy to use and navigate. Even first time users would be able to figure out how to submit a ticket/request with ease.
Integrations and automation with other systems make a very useful and fluid toolbox that actually makes life easier.
Jira Service Desk integrates well with other Atlassian tools. I like the weekly sprint and backlog views.
Great interface provided by service desk. I would recommend Jira, it has fantastic user interface with a lot features.
Workflows broke without a reason because, you know, it's SharePoint. And the entire process of serving customers was dead slow.
It's a good tool to track your tickets and projects you are working on. The entire Gantt chart flow is really good and helps you keep yourself updated with the projects and issues at hand.
The downside is that there is no easy way to migrate any of your changes from dev to production.
Initial setup can be complex but it can also be super powerful if you are able to configure it properly. It's visual scripting and workflow tool is really capable and easy to learn.
Software problems reporting for clients, in-house sorted problem manager.
The Jira Service Desk has been a great tool within our company. I find the ability to customize your request with some required and some option fields really helpful.
Setup/installation can be painful. Docs are available only in English.
Great solution that helps organize work and keeps important case related items out of email.
There are some very useful and well-designed default reports included for ticket statistics (which can be used to keep management happy!).
Overall, this is a great tool for service teams. Managers will enjoy the dashboard view of metrics and the customizable queues.
It can be expanded to include all kinds of reportable metrics for teams of any size. There are tons of integrations as well, making this a great tool for those who want flexibility.
Atlassian products work very well, contain awesome Lucene search functionality, which means you can search text string and it will look up all text fields and give you service desk ticket match.
It's extremely customizable and the administrative configuration is really intuitive. It's also a great value from a cost perspective.
Overall we are very happy with Jira Service Desk; it has allowed us to provide a higher level of support to users than our previous service desk, and non-profit pricing was very beneficial for us.
The tool is easy to use and navigate. Even first time users would be able to figure out how to submit a ticket/request with ease.
Integrations and automation with other systems make a very useful and fluid toolbox that actually makes life easier.
Jira Service Desk integrates well with other Atlassian tools. I like the weekly sprint and backlog views.
Great interface provided by service desk. I would recommend Jira, it has fantastic user interface with a lot features.
Workflows broke without a reason because, you know, it's SharePoint. And the entire process of serving customers was dead slow.
It's a good tool to track your tickets and projects you are working on. The entire Gantt chart flow is really good and helps you keep yourself updated with the projects and issues at hand.
The downside is that there is no easy way to migrate any of your changes from dev to production.
Initial setup can be complex but it can also be super powerful if you are able to configure it properly. It's visual scripting and workflow tool is really capable and easy to learn.
Software problems reporting for clients, in-house sorted problem manager.
The Jira Service Desk has been a great tool within our company. I find the ability to customize your request with some required and some option fields really helpful.
Setup/installation can be painful. Docs are available only in English.
Great solution that helps organize work and keeps important case related items out of email.
There are some very useful and well-designed default reports included for ticket statistics (which can be used to keep management happy!).
Overall, this is a great tool for service teams. Managers will enjoy the dashboard view of metrics and the customizable queues.
It can be expanded to include all kinds of reportable metrics for teams of any size. There are tons of integrations as well, making this a great tool for those who want flexibility.
Atlassian products work very well, contain awesome Lucene search functionality, which means you can search text string and it will look up all text fields and give you service desk ticket match.
It's extremely customizable and the administrative configuration is really intuitive. It's also a great value from a cost perspective.
Overall we are very happy with Jira Service Desk; it has allowed us to provide a higher level of support to users than our previous service desk, and non-profit pricing was very beneficial for us.
The tool is easy to use and navigate. Even first time users would be able to figure out how to submit a ticket/request with ease.
Integrations and automation with other systems make a very useful and fluid toolbox that actually makes life easier.
Jira Service Desk integrates well with other Atlassian tools. I like the weekly sprint and backlog views.
ConnectWise ScreenConnect logo
4.7
1.9K

Remote meeting platform for resolving customers' queries

visit website
Reviews Sentiment
Positive Reviews
Rating Breakdown
    Value for money
    4.6
    Ease of use
    4.6
    Features
    4.5
    Customer support
    4.4
Pros and Cons from ConnectWise ScreenConnect users   
avatar
avatar
+15
The integration of connectiwise with other software is great. This is the reason why I really love this software.
Horrible, horrible customer service and support. I was constantly getting false positives.
So far it was a breeze to set up and create groups of my PCs I manage. Having the ability to share passes for 3rd party IT help is nice too.
Product support is disappointing. On the few occasions that I have needed to reach out to support, I ultimately figured out how to correct the problem myself.
We have been a screen connect/Connectwise Control user since 2012, a brilliant piece of software and pricing is very competitive. It's quick and supports a large number of clients.
The big thing we learned was not to use the unstable branch in production and that for more than 4 years the unstable had never caused us issue.
The best part has been the ease of initiating and deploying ConnectWise. It was important that we got a remote system up and running quickly and this software allowed us to do that.
The fact that my sessions are always losing connection and out of date. It also doesn't support Edge very well.
With that being said, ConnectWise has been 100% functional and satisfactory in this capacity. Super, super easy to deploy and use.
How light weight and simple the deployment is. I am super impressed with how easy the remote client is to install, especially in a domain environment.
Love the easy options and nice layout. I have a few items in the toolbox that i can use often.
What we like best about this software is the ease of use, functionality, transfer speeds, toolbox, and cost fits.
ConnectWise Control is incredibly easy to use and comes with some great features to ease remote management of Windows.
The first day that we implemented this solution it paid for itself. The ease of access into our clients system enables us to resolve issues quickly and efficiently.
Overall excellent product. Support has been great when needed.
ConnectWise does have a good pricing tier. They are relatively inexpensive (or free) to use when doing support on personal systems.
It works really well and integrates nice with other ConnectWise products to easily allow our team to connect to different computer.
We contacted technical support and they were so helpful that we ended up getting all of our client's computers checking into the server up restoring the license key.
The integration of connectiwise with other software is great. This is the reason why I really love this software.
Horrible, horrible customer service and support. I was constantly getting false positives.
So far it was a breeze to set up and create groups of my PCs I manage. Having the ability to share passes for 3rd party IT help is nice too.
Product support is disappointing. On the few occasions that I have needed to reach out to support, I ultimately figured out how to correct the problem myself.
We have been a screen connect/Connectwise Control user since 2012, a brilliant piece of software and pricing is very competitive. It's quick and supports a large number of clients.
The big thing we learned was not to use the unstable branch in production and that for more than 4 years the unstable had never caused us issue.
The best part has been the ease of initiating and deploying ConnectWise. It was important that we got a remote system up and running quickly and this software allowed us to do that.
The fact that my sessions are always losing connection and out of date. It also doesn't support Edge very well.
With that being said, ConnectWise has been 100% functional and satisfactory in this capacity. Super, super easy to deploy and use.
How light weight and simple the deployment is. I am super impressed with how easy the remote client is to install, especially in a domain environment.
Love the easy options and nice layout. I have a few items in the toolbox that i can use often.
What we like best about this software is the ease of use, functionality, transfer speeds, toolbox, and cost fits.
ConnectWise Control is incredibly easy to use and comes with some great features to ease remote management of Windows.
The first day that we implemented this solution it paid for itself. The ease of access into our clients system enables us to resolve issues quickly and efficiently.
Overall excellent product. Support has been great when needed.
ConnectWise does have a good pricing tier. They are relatively inexpensive (or free) to use when doing support on personal systems.
It works really well and integrates nice with other ConnectWise products to easily allow our team to connect to different computer.
We contacted technical support and they were so helpful that we ended up getting all of our client's computers checking into the server up restoring the license key.
The integration of connectiwise with other software is great. This is the reason why I really love this software.
Horrible, horrible customer service and support. I was constantly getting false positives.
So far it was a breeze to set up and create groups of my PCs I manage. Having the ability to share passes for 3rd party IT help is nice too.
Product support is disappointing. On the few occasions that I have needed to reach out to support, I ultimately figured out how to correct the problem myself.
We have been a screen connect/Connectwise Control user since 2012, a brilliant piece of software and pricing is very competitive. It's quick and supports a large number of clients.
The big thing we learned was not to use the unstable branch in production and that for more than 4 years the unstable had never caused us issue.
The best part has been the ease of initiating and deploying ConnectWise. It was important that we got a remote system up and running quickly and this software allowed us to do that.
The fact that my sessions are always losing connection and out of date. It also doesn't support Edge very well.
With that being said, ConnectWise has been 100% functional and satisfactory in this capacity. Super, super easy to deploy and use.
How light weight and simple the deployment is. I am super impressed with how easy the remote client is to install, especially in a domain environment.
Love the easy options and nice layout. I have a few items in the toolbox that i can use often.
What we like best about this software is the ease of use, functionality, transfer speeds, toolbox, and cost fits.
ConnectWise Control is incredibly easy to use and comes with some great features to ease remote management of Windows.
The first day that we implemented this solution it paid for itself. The ease of access into our clients system enables us to resolve issues quickly and efficiently.
Overall excellent product. Support has been great when needed.
ConnectWise does have a good pricing tier. They are relatively inexpensive (or free) to use when doing support on personal systems.
It works really well and integrates nice with other ConnectWise products to easily allow our team to connect to different computer.
We contacted technical support and they were so helpful that we ended up getting all of our client's computers checking into the server up restoring the license key.
Bitrix24 logo

Bitrix24

4.2
806

100% free CRM, collaboration, and communication tool suite

visit website
Reviews Sentiment
Positive Reviews
Rating Breakdown
    Value for money
    4.2
    Ease of use
    3.9
    Features
    4.2
    Customer support
    3.9
Pros and Cons from Bitrix24 users   
avatar
avatar
avatar
+15
Great features as a CRM software and phone system. The reports that can be pulled are helpful to analyze the success of your sales/program.
Etremely lacking as a CRM, reporting is terrible, customizations are so basic, and customer support is the worst I have ever seen. Even with the premium versions.
Probably most of all I liked a good IP-telephony. It is convenient to use, easy to integrate.
Often, formal replies come from her instead of solving problems. Tech support leaves its customers alone with problems.
I can run verity of project at the same time thanks to the amazing feature and tools that provided by Betrix24.
Storing and uploading a large size files is keep get interrupted and very frustrating experience with it.
As a CRM, cloud for documentation and message it works great and is at a very nice price.
Their employee performance report is just an eyewash, they don't have an employee reporting structure at all, what the biggest disappointment.
It is good for small startups because of its reasonable pricing compared to other CRM tools. Also the customization of the software feature is also a great one.
Definitely Not at all a matured technology with the failure to understand basics if it comes to the custom tab.
I like that it has a mobile app so that helps for the chat when you are not in the computer and someone needs to contact you.
They should also fix the integration feature, as some of the integration is not properly integrated and no data are shown in the software after it is connected.
It’s user friendly which is the best, and easy access also.
Some of the CRM tools is quite confusing to use and there no complete guide or documentation that can help me to study its functionality.
The most important thing that i look in project management software is the contact panel, and Bitrix24 has a very comprehensive contact panel.
It's quite reliable and useful for business management.
The pricing for smaller teams is affordable. Also has self hosted version with ability to integrate more functionality.
Bitrix offer a clean and minimalist user interface that is easy to navigate around it. It can be used to managing task and acted as a CRM to smoothing the customer support tools related.
Great features as a CRM software and phone system. The reports that can be pulled are helpful to analyze the success of your sales/program.
Etremely lacking as a CRM, reporting is terrible, customizations are so basic, and customer support is the worst I have ever seen. Even with the premium versions.
Probably most of all I liked a good IP-telephony. It is convenient to use, easy to integrate.
Often, formal replies come from her instead of solving problems. Tech support leaves its customers alone with problems.
I can run verity of project at the same time thanks to the amazing feature and tools that provided by Betrix24.
Storing and uploading a large size files is keep get interrupted and very frustrating experience with it.
As a CRM, cloud for documentation and message it works great and is at a very nice price.
Their employee performance report is just an eyewash, they don't have an employee reporting structure at all, what the biggest disappointment.
It is good for small startups because of its reasonable pricing compared to other CRM tools. Also the customization of the software feature is also a great one.
Definitely Not at all a matured technology with the failure to understand basics if it comes to the custom tab.
I like that it has a mobile app so that helps for the chat when you are not in the computer and someone needs to contact you.
They should also fix the integration feature, as some of the integration is not properly integrated and no data are shown in the software after it is connected.
It’s user friendly which is the best, and easy access also.
Some of the CRM tools is quite confusing to use and there no complete guide or documentation that can help me to study its functionality.
The most important thing that i look in project management software is the contact panel, and Bitrix24 has a very comprehensive contact panel.
It's quite reliable and useful for business management.
The pricing for smaller teams is affordable. Also has self hosted version with ability to integrate more functionality.
Bitrix offer a clean and minimalist user interface that is easy to navigate around it. It can be used to managing task and acted as a CRM to smoothing the customer support tools related.
Great features as a CRM software and phone system. The reports that can be pulled are helpful to analyze the success of your sales/program.
Etremely lacking as a CRM, reporting is terrible, customizations are so basic, and customer support is the worst I have ever seen. Even with the premium versions.
Probably most of all I liked a good IP-telephony. It is convenient to use, easy to integrate.
Often, formal replies come from her instead of solving problems. Tech support leaves its customers alone with problems.
I can run verity of project at the same time thanks to the amazing feature and tools that provided by Betrix24.
Storing and uploading a large size files is keep get interrupted and very frustrating experience with it.
As a CRM, cloud for documentation and message it works great and is at a very nice price.
Their employee performance report is just an eyewash, they don't have an employee reporting structure at all, what the biggest disappointment.
It is good for small startups because of its reasonable pricing compared to other CRM tools. Also the customization of the software feature is also a great one.
Definitely Not at all a matured technology with the failure to understand basics if it comes to the custom tab.
I like that it has a mobile app so that helps for the chat when you are not in the computer and someone needs to contact you.
They should also fix the integration feature, as some of the integration is not properly integrated and no data are shown in the software after it is connected.
It’s user friendly which is the best, and easy access also.
Some of the CRM tools is quite confusing to use and there no complete guide or documentation that can help me to study its functionality.
The most important thing that i look in project management software is the contact panel, and Bitrix24 has a very comprehensive contact panel.
It's quite reliable and useful for business management.
The pricing for smaller teams is affordable. Also has self hosted version with ability to integrate more functionality.
Bitrix offer a clean and minimalist user interface that is easy to navigate around it. It can be used to managing task and acted as a CRM to smoothing the customer support tools related.
NICE CXone logo
4.2
565

Cloud Contact Center Software

visit website
Reviews Sentiment
Positive Reviews
Rating Breakdown
    Value for money
    4.1
    Ease of use
    4.2
    Features
    4.1
    Customer support
    4.0
Pros and Cons from NICE CXone users   
avatar
+15
This is perfect solution and plugs in perfectly with other NICE products like IEX, QR WFM, etc. Its so much easy for the dev team to configure, integrate and customize the user experience.
The connection problems and calls not being connected with MaxAgent and being listed as "Refused" when it was not a lack of answering that caused it.
Is a easy tool super useful to contact internal and external persons, have different options for reporting, charts that help you to evaluate you and your team.
I don't know if this is a possibility because none of the administrators have found a fix for this but I absolutely hate how there seems to be no way to choose to receive a call.
I love how easy it is to use, there was little to no training required to understand how to use it. It's really good at tracking hours/minutes rendered which is quite helpful in my line of work.
Bad UI, slow customer service, difficult reporting, limited integrations.
Everything, real-time management, reporting, learning is very nice to use. Best part of this is on the go feature, you can login from anywhere to manage your workforce swiftly.
There is a lag and sometimes calls will randomly drop. Sometimes the calls get sent to the wrong dept.
NICE allows us to support our customers on multiple channels with great ease and efficiency.
The responsiveness and lack of mass editing features make it difficult to manage or make large scale changes at once.
What I liked most about this program is the ease of access. When I started this job I was not very familiar with computers , but this software was extremely easy to use.
The main benefit of having NICE is that we can make sure that all of our agents are able to or try to adhere to their daily schedules. They have reminders when its time for a break or lunch.
What I like most about this software is that, it is very understandable and easy to use.
I have extensively researched call center platforms for feature functionality and ease of use. InContact always comes out as the best investment for the cost.
What I like the most about InContact is how easy its for me to use, we were able to integrate this to sales force and it is easy to keep track on your daily activities.
Overall it's a very good product. The support staff is very helpful and the recent updates have made it even easier to use and design.
When it comes to reporting & studio, I love that I have the flexibility/control to build almost anything i could want.
This product allows great management and works perfectly, no downtime so no money lost. I've been using it in different companies and never got much of a problem.
This is perfect solution and plugs in perfectly with other NICE products like IEX, QR WFM, etc. Its so much easy for the dev team to configure, integrate and customize the user experience.
The connection problems and calls not being connected with MaxAgent and being listed as "Refused" when it was not a lack of answering that caused it.
Is a easy tool super useful to contact internal and external persons, have different options for reporting, charts that help you to evaluate you and your team.
I don't know if this is a possibility because none of the administrators have found a fix for this but I absolutely hate how there seems to be no way to choose to receive a call.
I love how easy it is to use, there was little to no training required to understand how to use it. It's really good at tracking hours/minutes rendered which is quite helpful in my line of work.
Bad UI, slow customer service, difficult reporting, limited integrations.
Everything, real-time management, reporting, learning is very nice to use. Best part of this is on the go feature, you can login from anywhere to manage your workforce swiftly.
There is a lag and sometimes calls will randomly drop. Sometimes the calls get sent to the wrong dept.
NICE allows us to support our customers on multiple channels with great ease and efficiency.
The responsiveness and lack of mass editing features make it difficult to manage or make large scale changes at once.
What I liked most about this program is the ease of access. When I started this job I was not very familiar with computers , but this software was extremely easy to use.
The main benefit of having NICE is that we can make sure that all of our agents are able to or try to adhere to their daily schedules. They have reminders when its time for a break or lunch.
What I like most about this software is that, it is very understandable and easy to use.
I have extensively researched call center platforms for feature functionality and ease of use. InContact always comes out as the best investment for the cost.
What I like the most about InContact is how easy its for me to use, we were able to integrate this to sales force and it is easy to keep track on your daily activities.
Overall it's a very good product. The support staff is very helpful and the recent updates have made it even easier to use and design.
When it comes to reporting & studio, I love that I have the flexibility/control to build almost anything i could want.
This product allows great management and works perfectly, no downtime so no money lost. I've been using it in different companies and never got much of a problem.
This is perfect solution and plugs in perfectly with other NICE products like IEX, QR WFM, etc. Its so much easy for the dev team to configure, integrate and customize the user experience.
The connection problems and calls not being connected with MaxAgent and being listed as "Refused" when it was not a lack of answering that caused it.
Is a easy tool super useful to contact internal and external persons, have different options for reporting, charts that help you to evaluate you and your team.
I don't know if this is a possibility because none of the administrators have found a fix for this but I absolutely hate how there seems to be no way to choose to receive a call.
I love how easy it is to use, there was little to no training required to understand how to use it. It's really good at tracking hours/minutes rendered which is quite helpful in my line of work.
Bad UI, slow customer service, difficult reporting, limited integrations.
Everything, real-time management, reporting, learning is very nice to use. Best part of this is on the go feature, you can login from anywhere to manage your workforce swiftly.
There is a lag and sometimes calls will randomly drop. Sometimes the calls get sent to the wrong dept.
NICE allows us to support our customers on multiple channels with great ease and efficiency.
The responsiveness and lack of mass editing features make it difficult to manage or make large scale changes at once.
What I liked most about this program is the ease of access. When I started this job I was not very familiar with computers , but this software was extremely easy to use.
The main benefit of having NICE is that we can make sure that all of our agents are able to or try to adhere to their daily schedules. They have reminders when its time for a break or lunch.
What I like most about this software is that, it is very understandable and easy to use.
I have extensively researched call center platforms for feature functionality and ease of use. InContact always comes out as the best investment for the cost.
What I like the most about InContact is how easy its for me to use, we were able to integrate this to sales force and it is easy to keep track on your daily activities.
Overall it's a very good product. The support staff is very helpful and the recent updates have made it even easier to use and design.
When it comes to reporting & studio, I love that I have the flexibility/control to build almost anything i could want.
This product allows great management and works perfectly, no downtime so no money lost. I've been using it in different companies and never got much of a problem.
Zuar Portal logo
5.0
1

Provide branded Tableau dashboards!

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Reviews Sentiment
Positive Reviews
Rating Breakdown
    Value for money
    0.0
    Ease of use
    4.0
    Features
    4.0
    Customer support
    5.0
Pros and Cons from Zuar Portal users   
No pros & cons found
Vision Helpdesk logo
4.7
34

Help Desk, Live Chat Software, and ITSM / ITIL Service Desk

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Reviews Sentiment
Positive Reviews
Rating Breakdown
    Value for money
    4.5
    Ease of use
    4.4
    Features
    4.7
    Customer support
    4.7
Pros and Cons from Vision Helpdesk users   
avatar
+14
Awesome experience with Vision Helpdesk and support from the team is also very quick and good.
I don't like that the forums page is difficult to use.
What I like about Vision Helpdesk is that it is organized and easy to manage. It is also very user-friendly and we had really good responses from our clients.
We use this system to help young people, children most, with their problem about bullying in the Netherlands.
The SLA management is fantastic and lets you build nested levels of support to ensure we know only meet our SLA’s. Vision Helpdesk is the best product on the market helpdesk system.
The company we have is an foundation about bullying and we provide support by email, Facebook, Twitter, and Livechat. So the system of Vision Helpdesk is very compatible with all these platforms.
SLA supported, good reporting, unlimited agents, customization help, very nice support, constant update with stable release, cost effective, mobile application, etc.
Vision helpdesk is a great customer support software, it allows for many integrations such as twitter and SMS. The software is also great because it allows you to see how your staff are performing.
Overall our experience has been good so far. The Vision Helpdesk support team was very helpful in getting us set up and answering all of our questions.
Vision Helpdesk is value for money, feature rich and simple to use. Also their support team is very responsive and always ready to help.
Awesome automation and workflow. Robust and dynamic team and department designation.
We have found them to be the best helpdesk so far and recommend Vision helpdesk highly for people who are seeking online web based customer support helpdesk.
Vision Help Desk (VHD) is a great piece of software which allows you to connect with your customers easily.
Best part is Vision Staff and Admin access url is same - they have nice Staff Access Control system.
Following the how-to video from Vision, the setup process of the ServiceDesk was smooth and straight-forward. The GUI is clean and intuitive.
Software is the possibility to include all the systems we use. Easy to use - Clean interface ,Support team - features - prices.
They offer best WHMCS Billing Integration and Paid Ticket Support - We can bill our customers from Vision.
Awesome experience with Vision Helpdesk and support from the team is also very quick and good.
I don't like that the forums page is difficult to use.
What I like about Vision Helpdesk is that it is organized and easy to manage. It is also very user-friendly and we had really good responses from our clients.
We use this system to help young people, children most, with their problem about bullying in the Netherlands.
The SLA management is fantastic and lets you build nested levels of support to ensure we know only meet our SLA’s. Vision Helpdesk is the best product on the market helpdesk system.
The company we have is an foundation about bullying and we provide support by email, Facebook, Twitter, and Livechat. So the system of Vision Helpdesk is very compatible with all these platforms.
SLA supported, good reporting, unlimited agents, customization help, very nice support, constant update with stable release, cost effective, mobile application, etc.
Vision helpdesk is a great customer support software, it allows for many integrations such as twitter and SMS. The software is also great because it allows you to see how your staff are performing.
Overall our experience has been good so far. The Vision Helpdesk support team was very helpful in getting us set up and answering all of our questions.
Vision Helpdesk is value for money, feature rich and simple to use. Also their support team is very responsive and always ready to help.
Awesome automation and workflow. Robust and dynamic team and department designation.
We have found them to be the best helpdesk so far and recommend Vision helpdesk highly for people who are seeking online web based customer support helpdesk.
Vision Help Desk (VHD) is a great piece of software which allows you to connect with your customers easily.
Best part is Vision Staff and Admin access url is same - they have nice Staff Access Control system.
Following the how-to video from Vision, the setup process of the ServiceDesk was smooth and straight-forward. The GUI is clean and intuitive.
Software is the possibility to include all the systems we use. Easy to use - Clean interface ,Support team - features - prices.
They offer best WHMCS Billing Integration and Paid Ticket Support - We can bill our customers from Vision.
Awesome experience with Vision Helpdesk and support from the team is also very quick and good.
I don't like that the forums page is difficult to use.
What I like about Vision Helpdesk is that it is organized and easy to manage. It is also very user-friendly and we had really good responses from our clients.
We use this system to help young people, children most, with their problem about bullying in the Netherlands.
The SLA management is fantastic and lets you build nested levels of support to ensure we know only meet our SLA’s. Vision Helpdesk is the best product on the market helpdesk system.
The company we have is an foundation about bullying and we provide support by email, Facebook, Twitter, and Livechat. So the system of Vision Helpdesk is very compatible with all these platforms.
SLA supported, good reporting, unlimited agents, customization help, very nice support, constant update with stable release, cost effective, mobile application, etc.
Vision helpdesk is a great customer support software, it allows for many integrations such as twitter and SMS. The software is also great because it allows you to see how your staff are performing.
Overall our experience has been good so far. The Vision Helpdesk support team was very helpful in getting us set up and answering all of our questions.
Vision Helpdesk is value for money, feature rich and simple to use. Also their support team is very responsive and always ready to help.
Awesome automation and workflow. Robust and dynamic team and department designation.
We have found them to be the best helpdesk so far and recommend Vision helpdesk highly for people who are seeking online web based customer support helpdesk.
Vision Help Desk (VHD) is a great piece of software which allows you to connect with your customers easily.
Best part is Vision Staff and Admin access url is same - they have nice Staff Access Control system.
Following the how-to video from Vision, the setup process of the ServiceDesk was smooth and straight-forward. The GUI is clean and intuitive.
Software is the possibility to include all the systems we use. Easy to use - Clean interface ,Support team - features - prices.
They offer best WHMCS Billing Integration and Paid Ticket Support - We can bill our customers from Vision.
Supportbench logo
4.9
97

Supportbench: AI-Powered Enterprise Support Mastery

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Reviews Sentiment
Positive Reviews
Rating Breakdown
    Value for money
    4.9
    Ease of use
    4.8
    Features
    4.7
    Customer support
    4.9
Pros and Cons from Supportbench users   
avatar
avatar
avatar
+15
Good software helps create a high productivity rate and happy customers. We have both now that we have Supportbench.
Once you send me screen shots of the 3 posts, I'll send you the first milstone.
The notes have been a huge help in keeping track of the situations on each ticket, and it does this better than other software, in my opinion.
Let me tell you, Supportbench is the cat's pajamas. No need to keep the IT team on speed dial anymore - we're in the driver's seat.
This software has been incredible in helping us track ticket requests more accurately, with a wonderful interface, to boot.
If your workflows are simple, this might not be ideal for you.
Having used most ticketing systems out there, this one by far takes top prize. It's super easy and intuitive so you can flow through your cases and day.
We had some difficulty customizing our customer portal as we don’t have anyone on our team who knows how to handle it.
Supportbench has been invaluable to our company. I would recommend it to other small to medium businesses looking for a simple, yet effective and malleable customer support solution.
Because it’s been so easy to use, it’s promoting more collaboration and communication within teams, making our work more efficient and effective.
It is exceptionally price effective at small and large scale deployments. Unlimited customization that curupasses the competitions simple interface that often is supported by underdeveloped code.
You'll love how quickly smooth and easy  it is to assign tickets to Customer Customer Services and Enterprise.
It was great that at this price point, they included chat too.
Overall: The system itself it great, but I think the Supportbench team makes the real impact.
There are many functions that allow quick handling of cases. Cases are grouped together to keep things clean and concise and saves time when questions arise.
My favorite part of Supportbench is how fully integrated it is with different systems. It gives me a seamless working environment where I don’t have to deal with the mess of multiple tools.
The environment is highly collaborative and has allowed the teams to work closer together now than ever before. This has also allowed the teams to provide faster and better support.
Put together it's also much cheaper, so it's a clear win-win-win, while retaining flexibility to integrate with other tools out there.
Good software helps create a high productivity rate and happy customers. We have both now that we have Supportbench.
Once you send me screen shots of the 3 posts, I'll send you the first milstone.
The notes have been a huge help in keeping track of the situations on each ticket, and it does this better than other software, in my opinion.
Let me tell you, Supportbench is the cat's pajamas. No need to keep the IT team on speed dial anymore - we're in the driver's seat.
This software has been incredible in helping us track ticket requests more accurately, with a wonderful interface, to boot.
If your workflows are simple, this might not be ideal for you.
Having used most ticketing systems out there, this one by far takes top prize. It's super easy and intuitive so you can flow through your cases and day.
We had some difficulty customizing our customer portal as we don’t have anyone on our team who knows how to handle it.
Supportbench has been invaluable to our company. I would recommend it to other small to medium businesses looking for a simple, yet effective and malleable customer support solution.
Because it’s been so easy to use, it’s promoting more collaboration and communication within teams, making our work more efficient and effective.
It is exceptionally price effective at small and large scale deployments. Unlimited customization that curupasses the competitions simple interface that often is supported by underdeveloped code.
You'll love how quickly smooth and easy  it is to assign tickets to Customer Customer Services and Enterprise.
It was great that at this price point, they included chat too.
Overall: The system itself it great, but I think the Supportbench team makes the real impact.
There are many functions that allow quick handling of cases. Cases are grouped together to keep things clean and concise and saves time when questions arise.
My favorite part of Supportbench is how fully integrated it is with different systems. It gives me a seamless working environment where I don’t have to deal with the mess of multiple tools.
The environment is highly collaborative and has allowed the teams to work closer together now than ever before. This has also allowed the teams to provide faster and better support.
Put together it's also much cheaper, so it's a clear win-win-win, while retaining flexibility to integrate with other tools out there.
Good software helps create a high productivity rate and happy customers. We have both now that we have Supportbench.
Once you send me screen shots of the 3 posts, I'll send you the first milstone.
The notes have been a huge help in keeping track of the situations on each ticket, and it does this better than other software, in my opinion.
Let me tell you, Supportbench is the cat's pajamas. No need to keep the IT team on speed dial anymore - we're in the driver's seat.
This software has been incredible in helping us track ticket requests more accurately, with a wonderful interface, to boot.
If your workflows are simple, this might not be ideal for you.
Having used most ticketing systems out there, this one by far takes top prize. It's super easy and intuitive so you can flow through your cases and day.
We had some difficulty customizing our customer portal as we don’t have anyone on our team who knows how to handle it.
Supportbench has been invaluable to our company. I would recommend it to other small to medium businesses looking for a simple, yet effective and malleable customer support solution.
Because it’s been so easy to use, it’s promoting more collaboration and communication within teams, making our work more efficient and effective.
It is exceptionally price effective at small and large scale deployments. Unlimited customization that curupasses the competitions simple interface that often is supported by underdeveloped code.
You'll love how quickly smooth and easy  it is to assign tickets to Customer Customer Services and Enterprise.
It was great that at this price point, they included chat too.
Overall: The system itself it great, but I think the Supportbench team makes the real impact.
There are many functions that allow quick handling of cases. Cases are grouped together to keep things clean and concise and saves time when questions arise.
My favorite part of Supportbench is how fully integrated it is with different systems. It gives me a seamless working environment where I don’t have to deal with the mess of multiple tools.
The environment is highly collaborative and has allowed the teams to work closer together now than ever before. This has also allowed the teams to provide faster and better support.
Put together it's also much cheaper, so it's a clear win-win-win, while retaining flexibility to integrate with other tools out there.
Kixie PowerCall logo
4.7
274

Ultra-reliable, easily-automated calling & texting for sales

visit website
Reviews Sentiment
Positive Reviews
Rating Breakdown
    Value for money
    4.6
    Ease of use
    4.7
    Features
    4.6
    Customer support
    4.7
Pros and Cons from Kixie PowerCall users   
avatar
+15
I also love the local-presence. The voicemail drop is fantastic, and the templated texts are so effective.
Several of our team members had trouble with the system, such as it not registering a wireless mic, and problems with calls not coming in properly.
From sales and customer service they have all been super helpful and great to work with.
The call quality is horrible. The iphone app keeps crashing and is sometimes useless.
I like the easy interface and the quick ability to reaching out prospect clients.
The integration to our CRM did not exist, after being told otherwise, so tracking calls and their dispositions did not exist, making it difficult to measure our team.
Also the team that helped us get started was over the top enthusiastic, knowledgeable, and helpful.
Sometimes when sending text messages from the Kixie app on my cell phone there is a lag, resulting in me sending the same message multiple times.
It really does meet all of our needs when it comes to inbound and outbound calls. We couldn't have asked for a better solution at a more affordable price.
It has helped increase my teams productivity and morale, also scaled out to other departments to help improve their synchronicity within business units and customer interactions.
Very easy to use interface, reliable support staff, and very friendly for those who haven't used a powercall system before.
It has been amazing so far. Very easy to use and connected well with our CRM.
Kixie has some awesome tools. They integrate very well with Pipedrive and the zapier connections make it really easy to use with our email and automation platforms as well.
Very easy and intuitive to use and comes with all the bells and whistles needed. Integrates perfectly with our CRM and is priced very fairly for the value we get from it.
I love the efficiency Kixie adds to my daily outreach.
I use this service at my job at TMS and i love every aspect of this the local number dialer the intergrated notes and the sleek design i place on my seccond monitor is easy to use.
They are organized and get back with you almost instantly. The ease of use of the App is incredible and the compatibility with our CRM has been easy to use as well.
It's easy to use and navigate. Extremely useful tool & integrations.
I also love the local-presence. The voicemail drop is fantastic, and the templated texts are so effective.
Several of our team members had trouble with the system, such as it not registering a wireless mic, and problems with calls not coming in properly.
From sales and customer service they have all been super helpful and great to work with.
The call quality is horrible. The iphone app keeps crashing and is sometimes useless.
I like the easy interface and the quick ability to reaching out prospect clients.
The integration to our CRM did not exist, after being told otherwise, so tracking calls and their dispositions did not exist, making it difficult to measure our team.
Also the team that helped us get started was over the top enthusiastic, knowledgeable, and helpful.
Sometimes when sending text messages from the Kixie app on my cell phone there is a lag, resulting in me sending the same message multiple times.
It really does meet all of our needs when it comes to inbound and outbound calls. We couldn't have asked for a better solution at a more affordable price.
It has helped increase my teams productivity and morale, also scaled out to other departments to help improve their synchronicity within business units and customer interactions.
Very easy to use interface, reliable support staff, and very friendly for those who haven't used a powercall system before.
It has been amazing so far. Very easy to use and connected well with our CRM.
Kixie has some awesome tools. They integrate very well with Pipedrive and the zapier connections make it really easy to use with our email and automation platforms as well.
Very easy and intuitive to use and comes with all the bells and whistles needed. Integrates perfectly with our CRM and is priced very fairly for the value we get from it.
I love the efficiency Kixie adds to my daily outreach.
I use this service at my job at TMS and i love every aspect of this the local number dialer the intergrated notes and the sleek design i place on my seccond monitor is easy to use.
They are organized and get back with you almost instantly. The ease of use of the App is incredible and the compatibility with our CRM has been easy to use as well.
It's easy to use and navigate. Extremely useful tool & integrations.
I also love the local-presence. The voicemail drop is fantastic, and the templated texts are so effective.
Several of our team members had trouble with the system, such as it not registering a wireless mic, and problems with calls not coming in properly.
From sales and customer service they have all been super helpful and great to work with.
The call quality is horrible. The iphone app keeps crashing and is sometimes useless.
I like the easy interface and the quick ability to reaching out prospect clients.
The integration to our CRM did not exist, after being told otherwise, so tracking calls and their dispositions did not exist, making it difficult to measure our team.
Also the team that helped us get started was over the top enthusiastic, knowledgeable, and helpful.
Sometimes when sending text messages from the Kixie app on my cell phone there is a lag, resulting in me sending the same message multiple times.
It really does meet all of our needs when it comes to inbound and outbound calls. We couldn't have asked for a better solution at a more affordable price.
It has helped increase my teams productivity and morale, also scaled out to other departments to help improve their synchronicity within business units and customer interactions.
Very easy to use interface, reliable support staff, and very friendly for those who haven't used a powercall system before.
It has been amazing so far. Very easy to use and connected well with our CRM.
Kixie has some awesome tools. They integrate very well with Pipedrive and the zapier connections make it really easy to use with our email and automation platforms as well.
Very easy and intuitive to use and comes with all the bells and whistles needed. Integrates perfectly with our CRM and is priced very fairly for the value we get from it.
I love the efficiency Kixie adds to my daily outreach.
I use this service at my job at TMS and i love every aspect of this the local number dialer the intergrated notes and the sleek design i place on my seccond monitor is easy to use.
They are organized and get back with you almost instantly. The ease of use of the App is incredible and the compatibility with our CRM has been easy to use as well.
It's easy to use and navigate. Extremely useful tool & integrations.
Comm100 Live Chat logo
4.7
106

Deliver the support your customers expect

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Reviews Sentiment
Positive Reviews
Rating Breakdown
    Value for money
    4.4
    Ease of use
    4.7
    Features
    4.5
    Customer support
    4.6
Pros and Cons from Comm100 Live Chat users   
avatar
avatar
avatar
+15
We enjoy the fact that this software is easy to use and the features are robust. Good API access also helps us to integrate with our current software.
Sometimes the rating data goes missing which makes it hard to keep track. Can lag sometimes which is annoying.
Comm100 is one of the best LiveChat tools, it's stable and reliable and easy to use both for the agents and customers.
The need for an additional license so that an administrator can access the software while agents are using it is frustrating.
It is good, strong connection 24/7, good dictionary and auto correct, good statistic and reports can be loaded, easy to manage operators, no limit of the chat accepted.
Maybe a notification or summary. Had to figure out what went wrong and found out you guys changed your IP.
Ease of use is a big reason why using Comm100 is great. As a new user, it took me little to no time to learn the ropes, as they say, and the quality of the site is great.
When there are problems it can be a bit of a blackbox. No real troubleshooting tools.
It's another tool we utilize to access a larger customer base and provide excellent customer service. Luckily this program is super easy to navigate around.
User friendly , variety of options - great opportunity for customization and adjustment to your company's needs.
I like the ease of navigation. I also enjoy the canned response, this saves time on typing and being able to respond to customers easily.
The pricing and features of this chat product is definitely top notch. The features included make it for an excellent, full experience for the agent and the customer.
Able to give good customer service through chat. We would like for you guys to make the icons for customers and also for us to attach files or send documents more visible and easier to access.
I can track visitors in real time and talk to them proactively. It integrates with Comm100 Ticket, great feature.
The ability to add templates ( both for the whole team and for your own personal use ) lets you express yourself freely.
Comm100 has excellent features, a good range of tools and is well-priced compared to some competitors. It's not as cheap as some alternatives but you really do get what pay for with Comm100.
Comm100 is easily customizable and satisfies all of our needs for a customer facing communication solution.
You can set up autoaccept for agents ,which means that new chats automatically get accepted at a random , equally distributed way.
We enjoy the fact that this software is easy to use and the features are robust. Good API access also helps us to integrate with our current software.
Sometimes the rating data goes missing which makes it hard to keep track. Can lag sometimes which is annoying.
Comm100 is one of the best LiveChat tools, it's stable and reliable and easy to use both for the agents and customers.
The need for an additional license so that an administrator can access the software while agents are using it is frustrating.
It is good, strong connection 24/7, good dictionary and auto correct, good statistic and reports can be loaded, easy to manage operators, no limit of the chat accepted.
Maybe a notification or summary. Had to figure out what went wrong and found out you guys changed your IP.
Ease of use is a big reason why using Comm100 is great. As a new user, it took me little to no time to learn the ropes, as they say, and the quality of the site is great.
When there are problems it can be a bit of a blackbox. No real troubleshooting tools.
It's another tool we utilize to access a larger customer base and provide excellent customer service. Luckily this program is super easy to navigate around.
User friendly , variety of options - great opportunity for customization and adjustment to your company's needs.
I like the ease of navigation. I also enjoy the canned response, this saves time on typing and being able to respond to customers easily.
The pricing and features of this chat product is definitely top notch. The features included make it for an excellent, full experience for the agent and the customer.
Able to give good customer service through chat. We would like for you guys to make the icons for customers and also for us to attach files or send documents more visible and easier to access.
I can track visitors in real time and talk to them proactively. It integrates with Comm100 Ticket, great feature.
The ability to add templates ( both for the whole team and for your own personal use ) lets you express yourself freely.
Comm100 has excellent features, a good range of tools and is well-priced compared to some competitors. It's not as cheap as some alternatives but you really do get what pay for with Comm100.
Comm100 is easily customizable and satisfies all of our needs for a customer facing communication solution.
You can set up autoaccept for agents ,which means that new chats automatically get accepted at a random , equally distributed way.
We enjoy the fact that this software is easy to use and the features are robust. Good API access also helps us to integrate with our current software.
Sometimes the rating data goes missing which makes it hard to keep track. Can lag sometimes which is annoying.
Comm100 is one of the best LiveChat tools, it's stable and reliable and easy to use both for the agents and customers.
The need for an additional license so that an administrator can access the software while agents are using it is frustrating.
It is good, strong connection 24/7, good dictionary and auto correct, good statistic and reports can be loaded, easy to manage operators, no limit of the chat accepted.
Maybe a notification or summary. Had to figure out what went wrong and found out you guys changed your IP.
Ease of use is a big reason why using Comm100 is great. As a new user, it took me little to no time to learn the ropes, as they say, and the quality of the site is great.
When there are problems it can be a bit of a blackbox. No real troubleshooting tools.
It's another tool we utilize to access a larger customer base and provide excellent customer service. Luckily this program is super easy to navigate around.
User friendly , variety of options - great opportunity for customization and adjustment to your company's needs.
I like the ease of navigation. I also enjoy the canned response, this saves time on typing and being able to respond to customers easily.
The pricing and features of this chat product is definitely top notch. The features included make it for an excellent, full experience for the agent and the customer.
Able to give good customer service through chat. We would like for you guys to make the icons for customers and also for us to attach files or send documents more visible and easier to access.
I can track visitors in real time and talk to them proactively. It integrates with Comm100 Ticket, great feature.
The ability to add templates ( both for the whole team and for your own personal use ) lets you express yourself freely.
Comm100 has excellent features, a good range of tools and is well-priced compared to some competitors. It's not as cheap as some alternatives but you really do get what pay for with Comm100.
Comm100 is easily customizable and satisfies all of our needs for a customer facing communication solution.
You can set up autoaccept for agents ,which means that new chats automatically get accepted at a random , equally distributed way.
HaloCRM logo
5.0
2

Software for managing customer service operations

visit website
Reviews Sentiment
Positive Reviews
Rating Breakdown
    Value for money
    5.0
    Ease of use
    5.0
    Features
    5.0
    Customer support
    5.0
Pros and Cons from HaloCRM users   
No pros & cons found
Webex logo
4.4
6.9K

One app for everything. And everyone.

learn more
Reviews Sentiment
Positive Reviews
Rating Breakdown
    Value for money
    4.2
    Ease of use
    4.3
    Features
    4.3
    Customer support
    4.2
Pros and Cons from Webex users   
avatar
avatar
avatar
+15
Very good, easy to share content, presentation, be able to view participants. Very stable platform, video quality.
Everytime you scroll through the people in the room, all the camera screens have to reload. Half the people in our room have audio problems and it's very ugly to the eye.
Webex has an easy interface and is good with some integrations like outlook. Webex has a good mobile app.
Webex's design is atrocious, and its legacy features live behind separate interfaces—which are somehow even worse than the design of the main UX—that make them incredibly confusing to use.
Overall I think the Webex is a good and I do recommend it as a good video chat software I will definitely be using this soft ware on my laptop.
We have had trouble with the video when everyone first started working from home and opted for audio-only. I have also experience the inability to recorded meetings.
It has features that help you engage with your audience and some nice integration options. Webex has been my go to for many events and has been very successful.
More importantly, I hate how it always starts when I turn on my computer. I've changed my settings many things, but I can not get it to stop booting up when my computer turns on.
Cisco Webex has good functionality, is pretty intuitive to use, and the chat functions work well to ask questions, exchange information and the visual clarity is good.
Excellent web conferencing software suited for industrial users who love their data security and also require best team collaborations.
I love that it allows chatting with individuals during a conference, which is very helpful. The group chats, polls, raise hands; all these features are pretty cool and easy to use.
Webex is a wonderful program that allows you to share you screen and PAUSE your screen during your presentation. This is a wonderful feature that competitors do not have.
Easy to use : no need to install client S/W for meeting, only can invite an attendee by 2 steps. Good quality of vioce : can hear good quality of voice and latency is under 0.2 sec.
The most important thing, as it is with all video conferencing, is the video quality and reliability are top notch.
Webex is really cost effective - there's a great free version. I also love the fact that you don't need to download anything to use it, you can just click on the link in an invite.
It's a great brand to buy and trust. Overall , it is the first best tool for community.
That combined with the comprehensive screen-sharing feature makes it absolutely perfect to perform tech support.
My professor picked WebEx over Zoom because it was better for him to use with his budget and amount of students. WebEx is really good for small meetings with less then 10 people.
Very good, easy to share content, presentation, be able to view participants. Very stable platform, video quality.
Everytime you scroll through the people in the room, all the camera screens have to reload. Half the people in our room have audio problems and it's very ugly to the eye.
Webex has an easy interface and is good with some integrations like outlook. Webex has a good mobile app.
Webex's design is atrocious, and its legacy features live behind separate interfaces—which are somehow even worse than the design of the main UX—that make them incredibly confusing to use.
Overall I think the Webex is a good and I do recommend it as a good video chat software I will definitely be using this soft ware on my laptop.
We have had trouble with the video when everyone first started working from home and opted for audio-only. I have also experience the inability to recorded meetings.
It has features that help you engage with your audience and some nice integration options. Webex has been my go to for many events and has been very successful.
More importantly, I hate how it always starts when I turn on my computer. I've changed my settings many things, but I can not get it to stop booting up when my computer turns on.
Cisco Webex has good functionality, is pretty intuitive to use, and the chat functions work well to ask questions, exchange information and the visual clarity is good.
Excellent web conferencing software suited for industrial users who love their data security and also require best team collaborations.
I love that it allows chatting with individuals during a conference, which is very helpful. The group chats, polls, raise hands; all these features are pretty cool and easy to use.
Webex is a wonderful program that allows you to share you screen and PAUSE your screen during your presentation. This is a wonderful feature that competitors do not have.
Easy to use : no need to install client S/W for meeting, only can invite an attendee by 2 steps. Good quality of vioce : can hear good quality of voice and latency is under 0.2 sec.
The most important thing, as it is with all video conferencing, is the video quality and reliability are top notch.
Webex is really cost effective - there's a great free version. I also love the fact that you don't need to download anything to use it, you can just click on the link in an invite.
It's a great brand to buy and trust. Overall , it is the first best tool for community.
That combined with the comprehensive screen-sharing feature makes it absolutely perfect to perform tech support.
My professor picked WebEx over Zoom because it was better for him to use with his budget and amount of students. WebEx is really good for small meetings with less then 10 people.
Very good, easy to share content, presentation, be able to view participants. Very stable platform, video quality.
Everytime you scroll through the people in the room, all the camera screens have to reload. Half the people in our room have audio problems and it's very ugly to the eye.
Webex has an easy interface and is good with some integrations like outlook. Webex has a good mobile app.
Webex's design is atrocious, and its legacy features live behind separate interfaces—which are somehow even worse than the design of the main UX—that make them incredibly confusing to use.
Overall I think the Webex is a good and I do recommend it as a good video chat software I will definitely be using this soft ware on my laptop.
We have had trouble with the video when everyone first started working from home and opted for audio-only. I have also experience the inability to recorded meetings.
It has features that help you engage with your audience and some nice integration options. Webex has been my go to for many events and has been very successful.
More importantly, I hate how it always starts when I turn on my computer. I've changed my settings many things, but I can not get it to stop booting up when my computer turns on.
Cisco Webex has good functionality, is pretty intuitive to use, and the chat functions work well to ask questions, exchange information and the visual clarity is good.
Excellent web conferencing software suited for industrial users who love their data security and also require best team collaborations.
I love that it allows chatting with individuals during a conference, which is very helpful. The group chats, polls, raise hands; all these features are pretty cool and easy to use.
Webex is a wonderful program that allows you to share you screen and PAUSE your screen during your presentation. This is a wonderful feature that competitors do not have.
Easy to use : no need to install client S/W for meeting, only can invite an attendee by 2 steps. Good quality of vioce : can hear good quality of voice and latency is under 0.2 sec.
The most important thing, as it is with all video conferencing, is the video quality and reliability are top notch.
Webex is really cost effective - there's a great free version. I also love the fact that you don't need to download anything to use it, you can just click on the link in an invite.
It's a great brand to buy and trust. Overall , it is the first best tool for community.
That combined with the comprehensive screen-sharing feature makes it absolutely perfect to perform tech support.
My professor picked WebEx over Zoom because it was better for him to use with his budget and amount of students. WebEx is really good for small meetings with less then 10 people.
Dynamics 365 logo
4.4
5.5K

ERP and CRM applications from Microsoft

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Reviews Sentiment
Positive Reviews
Rating Breakdown
    Value for money
    4.1
    Ease of use
    4.1
    Features
    4.3
    Customer support
    4.2
Pros and Cons from Dynamics 365 users   
avatar
avatar
avatar
+15
The planning and financial organization helps the sales rise, helps keep good records of clients in line. Very user friendly if you know your computer well.
Customer service has suffered due to the dropped messages, limited user interface and time consuming ticket entry. Users and employees alike avoid the system.
Everyone involved was impressed by the organization of the training and effectiveness of it. They offered us the ability to call anytime if we have any issues.
Having trouble with acrobat pdfs and converting them in excel or words documents. Secondly trouble creating email groups and then editing email groups.
I like this software because it is affordable and and adds a lot of value to my money which is why I love it.
Getting error some time so it's take some time to remove the error.
My overall experience with this software so far is very good. They constantly try to improve and add more fantastic features.
Reporting out of the system takes most of my bosses time and the results coming out of it are questionable given the user experience causing garbage data in.
It is great for product line of enterprise resource planning and customer relationship management application. It is easy to use and if you need help the support is fantastic.
We made the switch and have enjoyed an overlooked benefit from our new provider, a robust customer community to help us solve challenges above our head.
Plus, its integrated systems is great that helps align our sales and marketing process that help produce a seamless experience for our customers.
My overall experience with dynamics is wonderful because you can you use it for meeting etc and it’s lovely to have.
Is a pretty comfortable CRM, smart, complete, and professional. Don´t waste your time looking for another CRM´s this one is the best, this one has the best tools and features.
The Best thing about MS dynamics is that it provides the opportunity of interaction between users and clients. It has a very simple interface which makes it very easy to record negotiations.
This software is affordable and within our budget. I really like its ease of implementation and use.
The predictive insights that the software provides with the intelligence of AI is quite outstanding.
The integration between other Microsoft software makes it perfect use in all aspects. The layouts are great, utilizing it is easy and the software is not costly.
Everything from easy to use to excellent customer support, it is a top tool.
The planning and financial organization helps the sales rise, helps keep good records of clients in line. Very user friendly if you know your computer well.
Customer service has suffered due to the dropped messages, limited user interface and time consuming ticket entry. Users and employees alike avoid the system.
Everyone involved was impressed by the organization of the training and effectiveness of it. They offered us the ability to call anytime if we have any issues.
Having trouble with acrobat pdfs and converting them in excel or words documents. Secondly trouble creating email groups and then editing email groups.
I like this software because it is affordable and and adds a lot of value to my money which is why I love it.
Getting error some time so it's take some time to remove the error.
My overall experience with this software so far is very good. They constantly try to improve and add more fantastic features.
Reporting out of the system takes most of my bosses time and the results coming out of it are questionable given the user experience causing garbage data in.
It is great for product line of enterprise resource planning and customer relationship management application. It is easy to use and if you need help the support is fantastic.
We made the switch and have enjoyed an overlooked benefit from our new provider, a robust customer community to help us solve challenges above our head.
Plus, its integrated systems is great that helps align our sales and marketing process that help produce a seamless experience for our customers.
My overall experience with dynamics is wonderful because you can you use it for meeting etc and it’s lovely to have.
Is a pretty comfortable CRM, smart, complete, and professional. Don´t waste your time looking for another CRM´s this one is the best, this one has the best tools and features.
The Best thing about MS dynamics is that it provides the opportunity of interaction between users and clients. It has a very simple interface which makes it very easy to record negotiations.
This software is affordable and within our budget. I really like its ease of implementation and use.
The predictive insights that the software provides with the intelligence of AI is quite outstanding.
The integration between other Microsoft software makes it perfect use in all aspects. The layouts are great, utilizing it is easy and the software is not costly.
Everything from easy to use to excellent customer support, it is a top tool.
The planning and financial organization helps the sales rise, helps keep good records of clients in line. Very user friendly if you know your computer well.
Customer service has suffered due to the dropped messages, limited user interface and time consuming ticket entry. Users and employees alike avoid the system.
Everyone involved was impressed by the organization of the training and effectiveness of it. They offered us the ability to call anytime if we have any issues.
Having trouble with acrobat pdfs and converting them in excel or words documents. Secondly trouble creating email groups and then editing email groups.
I like this software because it is affordable and and adds a lot of value to my money which is why I love it.
Getting error some time so it's take some time to remove the error.
My overall experience with this software so far is very good. They constantly try to improve and add more fantastic features.
Reporting out of the system takes most of my bosses time and the results coming out of it are questionable given the user experience causing garbage data in.
It is great for product line of enterprise resource planning and customer relationship management application. It is easy to use and if you need help the support is fantastic.
We made the switch and have enjoyed an overlooked benefit from our new provider, a robust customer community to help us solve challenges above our head.
Plus, its integrated systems is great that helps align our sales and marketing process that help produce a seamless experience for our customers.
My overall experience with dynamics is wonderful because you can you use it for meeting etc and it’s lovely to have.
Is a pretty comfortable CRM, smart, complete, and professional. Don´t waste your time looking for another CRM´s this one is the best, this one has the best tools and features.
The Best thing about MS dynamics is that it provides the opportunity of interaction between users and clients. It has a very simple interface which makes it very easy to record negotiations.
This software is affordable and within our budget. I really like its ease of implementation and use.
The predictive insights that the software provides with the intelligence of AI is quite outstanding.
The integration between other Microsoft software makes it perfect use in all aspects. The layouts are great, utilizing it is easy and the software is not costly.
Everything from easy to use to excellent customer support, it is a top tool.
LiveAgent logo

LiveAgent

4.7
1.5K

Great customer service starts with better help desk software

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Reviews Sentiment
Positive Reviews
Rating Breakdown
    Value for money
    4.7
    Ease of use
    4.6
    Features
    4.6
    Customer support
    4.7
Pros and Cons from LiveAgent users   
avatar
avatar
avatar
+15
It's a powerful, elegant and quite complete helpdesk/live chat/ticket handling solution. It has a very complete free tier and powerful (if expensive for us) premium features.
Okay, but the UX is atrocious. Out of all the other helpdesk solutions I have used, LiveAgent is by far the most frustrating to set up and navigate.
Their CS is super responsive and helpful. Easy to set up, value-cost is off the chain and has the all the right functionalities I needed.
The knowledge base is ugly which makes it ugly old website. As mentioned earlier it has an overwhelming amount of features which means a little learning curve.
You can largely set it up yourself which is always a good sign. There is good separation of modules which allows you to grow into greater use of the system one piece at a time.
Before I had to answer emails, social network separately and this was lost throughout the conversations which made the support very flawed and annoying.
I love the way this whole software was built to help companies get a single solution to manage all the things to keep their clients happy. Such a nice tool and ease of use even for beginners.
I've been looking across several platforms to get necessary functionality, all of them either were too expensive or too complicated to setup or missed necessary features.
They have always been very prompt in answering questions, and helping me figure out how to do what I want with the software to create a great customer service experience for my clients.
I've been using other services to manage support tickets and live interactions for years, and I just pulled the plug on those other services. This is an excellent product at an awesome price point.
I liked how support team was giving me enough time to evaluate the system and in the end i chose it. Very good platform, highly recommend for any size of the businesses.
The social media integration is a bonus. The organization of tickets is easy to follow and I love the options to put tabs and labels on tickets and I can transfer them to colleagues with ease.
This is an easy to use app which helps me in managing my clients perfectly.
We love the centralized ticketing, and ability to connect emails and chats to the user. The chat functionality is easy to implement and use.
Very happy with over all experience, much better than our old system.
We were able to provide a better level of response to our customers and also analyse the areas of our business which were creating the most issues and resolve them.
The most important criteria for our company was ease of use for our 25 agents and minimal configuration to get up and running.
Easy to integrate, premade features, great support.
It's a powerful, elegant and quite complete helpdesk/live chat/ticket handling solution. It has a very complete free tier and powerful (if expensive for us) premium features.
Okay, but the UX is atrocious. Out of all the other helpdesk solutions I have used, LiveAgent is by far the most frustrating to set up and navigate.
Their CS is super responsive and helpful. Easy to set up, value-cost is off the chain and has the all the right functionalities I needed.
The knowledge base is ugly which makes it ugly old website. As mentioned earlier it has an overwhelming amount of features which means a little learning curve.
You can largely set it up yourself which is always a good sign. There is good separation of modules which allows you to grow into greater use of the system one piece at a time.
Before I had to answer emails, social network separately and this was lost throughout the conversations which made the support very flawed and annoying.
I love the way this whole software was built to help companies get a single solution to manage all the things to keep their clients happy. Such a nice tool and ease of use even for beginners.
I've been looking across several platforms to get necessary functionality, all of them either were too expensive or too complicated to setup or missed necessary features.
They have always been very prompt in answering questions, and helping me figure out how to do what I want with the software to create a great customer service experience for my clients.
I've been using other services to manage support tickets and live interactions for years, and I just pulled the plug on those other services. This is an excellent product at an awesome price point.
I liked how support team was giving me enough time to evaluate the system and in the end i chose it. Very good platform, highly recommend for any size of the businesses.
The social media integration is a bonus. The organization of tickets is easy to follow and I love the options to put tabs and labels on tickets and I can transfer them to colleagues with ease.
This is an easy to use app which helps me in managing my clients perfectly.
We love the centralized ticketing, and ability to connect emails and chats to the user. The chat functionality is easy to implement and use.
Very happy with over all experience, much better than our old system.
We were able to provide a better level of response to our customers and also analyse the areas of our business which were creating the most issues and resolve them.
The most important criteria for our company was ease of use for our 25 agents and minimal configuration to get up and running.
Easy to integrate, premade features, great support.
It's a powerful, elegant and quite complete helpdesk/live chat/ticket handling solution. It has a very complete free tier and powerful (if expensive for us) premium features.
Okay, but the UX is atrocious. Out of all the other helpdesk solutions I have used, LiveAgent is by far the most frustrating to set up and navigate.
Their CS is super responsive and helpful. Easy to set up, value-cost is off the chain and has the all the right functionalities I needed.
The knowledge base is ugly which makes it ugly old website. As mentioned earlier it has an overwhelming amount of features which means a little learning curve.
You can largely set it up yourself which is always a good sign. There is good separation of modules which allows you to grow into greater use of the system one piece at a time.
Before I had to answer emails, social network separately and this was lost throughout the conversations which made the support very flawed and annoying.
I love the way this whole software was built to help companies get a single solution to manage all the things to keep their clients happy. Such a nice tool and ease of use even for beginners.
I've been looking across several platforms to get necessary functionality, all of them either were too expensive or too complicated to setup or missed necessary features.
They have always been very prompt in answering questions, and helping me figure out how to do what I want with the software to create a great customer service experience for my clients.
I've been using other services to manage support tickets and live interactions for years, and I just pulled the plug on those other services. This is an excellent product at an awesome price point.
I liked how support team was giving me enough time to evaluate the system and in the end i chose it. Very good platform, highly recommend for any size of the businesses.
The social media integration is a bonus. The organization of tickets is easy to follow and I love the options to put tabs and labels on tickets and I can transfer them to colleagues with ease.
This is an easy to use app which helps me in managing my clients perfectly.
We love the centralized ticketing, and ability to connect emails and chats to the user. The chat functionality is easy to implement and use.
Very happy with over all experience, much better than our old system.
We were able to provide a better level of response to our customers and also analyse the areas of our business which were creating the most issues and resolve them.
The most important criteria for our company was ease of use for our 25 agents and minimal configuration to get up and running.
Easy to integrate, premade features, great support.
Zoho Assist logo
4.7
940

Instant Remote Support. Unattended Remote Access.

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Reviews Sentiment
Positive Reviews
Rating Breakdown
    Value for money
    4.7
    Ease of use
    4.7
    Features
    4.6
    Customer support
    4.6
Pros and Cons from Zoho Assist users   
avatar
avatar
avatar
+15
Its easy and cost effective. Most of executive willing to help more than to sale a product, its win win to customer and solution provider.
It can have a habit of not connecting correctly and just gets stuck in a spin and you have to start the session again which can be a little annoying.
I really like how easy it is to simply invite or just send a link to a user for them to connect to a remote session. I also like being able to see the admin approval boxes when they pop up.
I have features missing, when I initially signed up I had space to add more technicians now I am over the amount of technicians I am allowed.
The ease of use is excellent, there is no major learning curve. Giving the end users the 'still in the office' experience of communicating directly with a technician is excellent.
I am struggling to think of any cons for this software, especially at this price point.
Our agents have found it to be reliable, easy to use, and supported clients have also found it easy to work with. Our technical support capabilities have been greatly amplified by using this tool.
It becomes slow with a poor connection. It does not support IOS mobile devices.
Zoho Assist is by far the easiest and most reliable software we have used. I really like the fact we can have it embedded on our website making the whole operation seamless.
I like the ease of use the most but I also am a big fan on the branding.
Value for money this product wins hands down. As a sole trader incorporating $14 a month into my fees makes me look a whole lot more competitive to my customers than $52.
It's easy to set-up and use if you are familiar with remote acces software. The price quality is also very good compared to other remote acces software.
The software is great for remote support. I especially like the fact you can grant elevated privileges without UAC, as a lot of our remote worker PCs are not connected to AD.
Great, Simple Product, Fantastic Integration with Zoho Desk.
The software worked seamlessly with Ubunutu Linux, Windows and iOS. It's free for personal use and extremely responsive when logging in remotely.
I am very pleased with Zoho Assist. It's features, simplicity and speed and of course low price.
My team and I love Zoho assist and use it daily for remote customer support and even training for our techs using the recording function.
And everything integrates from each solution very well.
Its easy and cost effective. Most of executive willing to help more than to sale a product, its win win to customer and solution provider.
It can have a habit of not connecting correctly and just gets stuck in a spin and you have to start the session again which can be a little annoying.
I really like how easy it is to simply invite or just send a link to a user for them to connect to a remote session. I also like being able to see the admin approval boxes when they pop up.
I have features missing, when I initially signed up I had space to add more technicians now I am over the amount of technicians I am allowed.
The ease of use is excellent, there is no major learning curve. Giving the end users the 'still in the office' experience of communicating directly with a technician is excellent.
I am struggling to think of any cons for this software, especially at this price point.
Our agents have found it to be reliable, easy to use, and supported clients have also found it easy to work with. Our technical support capabilities have been greatly amplified by using this tool.
It becomes slow with a poor connection. It does not support IOS mobile devices.
Zoho Assist is by far the easiest and most reliable software we have used. I really like the fact we can have it embedded on our website making the whole operation seamless.
I like the ease of use the most but I also am a big fan on the branding.
Value for money this product wins hands down. As a sole trader incorporating $14 a month into my fees makes me look a whole lot more competitive to my customers than $52.
It's easy to set-up and use if you are familiar with remote acces software. The price quality is also very good compared to other remote acces software.
The software is great for remote support. I especially like the fact you can grant elevated privileges without UAC, as a lot of our remote worker PCs are not connected to AD.
Great, Simple Product, Fantastic Integration with Zoho Desk.
The software worked seamlessly with Ubunutu Linux, Windows and iOS. It's free for personal use and extremely responsive when logging in remotely.
I am very pleased with Zoho Assist. It's features, simplicity and speed and of course low price.
My team and I love Zoho assist and use it daily for remote customer support and even training for our techs using the recording function.
And everything integrates from each solution very well.
Its easy and cost effective. Most of executive willing to help more than to sale a product, its win win to customer and solution provider.
It can have a habit of not connecting correctly and just gets stuck in a spin and you have to start the session again which can be a little annoying.
I really like how easy it is to simply invite or just send a link to a user for them to connect to a remote session. I also like being able to see the admin approval boxes when they pop up.
I have features missing, when I initially signed up I had space to add more technicians now I am over the amount of technicians I am allowed.
The ease of use is excellent, there is no major learning curve. Giving the end users the 'still in the office' experience of communicating directly with a technician is excellent.
I am struggling to think of any cons for this software, especially at this price point.
Our agents have found it to be reliable, easy to use, and supported clients have also found it easy to work with. Our technical support capabilities have been greatly amplified by using this tool.
It becomes slow with a poor connection. It does not support IOS mobile devices.
Zoho Assist is by far the easiest and most reliable software we have used. I really like the fact we can have it embedded on our website making the whole operation seamless.
I like the ease of use the most but I also am a big fan on the branding.
Value for money this product wins hands down. As a sole trader incorporating $14 a month into my fees makes me look a whole lot more competitive to my customers than $52.
It's easy to set-up and use if you are familiar with remote acces software. The price quality is also very good compared to other remote acces software.
The software is great for remote support. I especially like the fact you can grant elevated privileges without UAC, as a lot of our remote worker PCs are not connected to AD.
Great, Simple Product, Fantastic Integration with Zoho Desk.
The software worked seamlessly with Ubunutu Linux, Windows and iOS. It's free for personal use and extremely responsive when logging in remotely.
I am very pleased with Zoho Assist. It's features, simplicity and speed and of course low price.
My team and I love Zoho assist and use it daily for remote customer support and even training for our techs using the recording function.
And everything integrates from each solution very well.
Userlike logo
4.6
646

Live chat and customer messaging for businesses of all sizes

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Reviews Sentiment
Positive Reviews
Rating Breakdown
    Value for money
    4.3
    Ease of use
    4.5
    Features
    4.5
    Customer support
    4.6
Pros and Cons from Userlike users   
avatar
+15
Great design; Great scalability; Easy integration; Great customer support; Many features and functionalities.
The major problem came suddenly and imperceptibly: the userlike system stopped to send offline messages to our inbox.
Works, does what it should, integrations like Slack or Pipedrive are still far from being awesome.
The chat feature is about to be retired and replaced by a new feature which is available in beta only for now. That currently makes it a little confusing.
Very Easy to use and a perfect Implement in my website. Best and very fast costumer support.
But it was really weird, imagine: the client close the chat widget to continue the navigation or to read something on the page, and when he reopens it - it's a new conversation that starts.
Used this solution on a few websites that i run now. Great initial product with the opportunity to grow into its higher tiers.
Some limited features on trial period. Somehow restritcted statistics.
Nice Styling options, fair price packages for premium. Client liked it from the beginning.
Ease of use, ability to fine tune, intergration to other platforms.
I am very pleased with the tool. Elegant and professional.
I just absolutely love it. So easy and quick to set up.
I loved how you the messages are forwarded to my email incase I am not on the userlike site.
It was well designed and has an excellent backup system.
It is easy to use and very easy to integrate in your website/system/software.
Easiness of use, user friendly and fast response.
I'm resolving help desk interactivity between customer and sales.
Their knowledige is not limited to building tools, they also know very well how to use it: very helpful and fast support by chat.
Great design; Great scalability; Easy integration; Great customer support; Many features and functionalities.
The major problem came suddenly and imperceptibly: the userlike system stopped to send offline messages to our inbox.
Works, does what it should, integrations like Slack or Pipedrive are still far from being awesome.
The chat feature is about to be retired and replaced by a new feature which is available in beta only for now. That currently makes it a little confusing.
Very Easy to use and a perfect Implement in my website. Best and very fast costumer support.
But it was really weird, imagine: the client close the chat widget to continue the navigation or to read something on the page, and when he reopens it - it's a new conversation that starts.
Used this solution on a few websites that i run now. Great initial product with the opportunity to grow into its higher tiers.
Some limited features on trial period. Somehow restritcted statistics.
Nice Styling options, fair price packages for premium. Client liked it from the beginning.
Ease of use, ability to fine tune, intergration to other platforms.
I am very pleased with the tool. Elegant and professional.
I just absolutely love it. So easy and quick to set up.
I loved how you the messages are forwarded to my email incase I am not on the userlike site.
It was well designed and has an excellent backup system.
It is easy to use and very easy to integrate in your website/system/software.
Easiness of use, user friendly and fast response.
I'm resolving help desk interactivity between customer and sales.
Their knowledige is not limited to building tools, they also know very well how to use it: very helpful and fast support by chat.
Great design; Great scalability; Easy integration; Great customer support; Many features and functionalities.
The major problem came suddenly and imperceptibly: the userlike system stopped to send offline messages to our inbox.
Works, does what it should, integrations like Slack or Pipedrive are still far from being awesome.
The chat feature is about to be retired and replaced by a new feature which is available in beta only for now. That currently makes it a little confusing.
Very Easy to use and a perfect Implement in my website. Best and very fast costumer support.
But it was really weird, imagine: the client close the chat widget to continue the navigation or to read something on the page, and when he reopens it - it's a new conversation that starts.
Used this solution on a few websites that i run now. Great initial product with the opportunity to grow into its higher tiers.
Some limited features on trial period. Somehow restritcted statistics.
Nice Styling options, fair price packages for premium. Client liked it from the beginning.
Ease of use, ability to fine tune, intergration to other platforms.
I am very pleased with the tool. Elegant and professional.
I just absolutely love it. So easy and quick to set up.
I loved how you the messages are forwarded to my email incase I am not on the userlike site.
It was well designed and has an excellent backup system.
It is easy to use and very easy to integrate in your website/system/software.
Easiness of use, user friendly and fast response.
I'm resolving help desk interactivity between customer and sales.
Their knowledige is not limited to building tools, they also know very well how to use it: very helpful and fast support by chat.
Talkdesk logo
4.5
722

The world's leading cloud-based contact center software.

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Reviews Sentiment
Positive Reviews
Rating Breakdown
    Value for money
    4.5
    Ease of use
    4.7
    Features
    4.4
    Customer support
    4.6
Pros and Cons from Talkdesk users   
avatar
+15
Overall, TalkDesk is a wonderful product. Its simplicity and ease of use at the user level makes it a great fit for our Contact Center.
It has been one issue after another. I have lost several clients because of oversights and we're beyond frustrated with the lack of support and features we were told were possible.
I love the flexibility of what the product is able to do to help our business. I also love the reporting features.
Unable to place on hold and transfer, you need to mute the call and then transfer. This can be a bit awkward for the caller since they will just hear silence until the transfer has been initiated.
Good desktop app, user-friendly, good quality of sound, good customer service, integrated with Salesforce.
Often times, I find that Talkdesk disconnects my calls or availability for a call. There are times when the Call Dispositions fail or my call will drop and I will have to restart my Talkdesk.
The new customers are so happy with the product after the implemnetion, then can not even express how much joy they have after leaving their old system. This is why I love what I do.
One of my biggest obstacles with TalkDesk is the reporting functionality.
The feature that I have come to like with talkdesk is having the capability to record all of our calls. Also my talkdesk and Salesforce work together so that is a great benefit as well.
It was on our main requirement and I'm really happy because it's 100% integrated. The other thing very important is the easy way to implement the solution.
Talkdesk offered us the perfect solution where we received the value of each dolor we have invested. Talkdesk is simple and easy to use, great customer service and scalable platform.
Overall Talkdesk is great for calls, reporting, insight data and staying organized. It is reliable, calls are faster and being able to track everything is important.
It is very user friendly and the ease of assessing the call volumes, how calls are coming in, and how they are being addressed holds so much value to better prepare my teams.
It is pretty simple to setup in your environment and integrate with your ticketing system (e.g. Zendesk). The platform itself is also pretty clear and clean.
I love the ease of use with this software. It easily integrates into our ticketing system so we can keep real time notes and keep recordings of our conversations neatly in one place.
Talkdesk is very intuitive and provides great call quality.
Customer service help me when I need it (1 time) so this is a good pro.
Talkdesk has outstanding uptime, in fact I cannot think of a single outage in a year of using them. The cost is much less than we were paying, and their support is extraordinary.
Overall, TalkDesk is a wonderful product. Its simplicity and ease of use at the user level makes it a great fit for our Contact Center.
It has been one issue after another. I have lost several clients because of oversights and we're beyond frustrated with the lack of support and features we were told were possible.
I love the flexibility of what the product is able to do to help our business. I also love the reporting features.
Unable to place on hold and transfer, you need to mute the call and then transfer. This can be a bit awkward for the caller since they will just hear silence until the transfer has been initiated.
Good desktop app, user-friendly, good quality of sound, good customer service, integrated with Salesforce.
Often times, I find that Talkdesk disconnects my calls or availability for a call. There are times when the Call Dispositions fail or my call will drop and I will have to restart my Talkdesk.
The new customers are so happy with the product after the implemnetion, then can not even express how much joy they have after leaving their old system. This is why I love what I do.
One of my biggest obstacles with TalkDesk is the reporting functionality.
The feature that I have come to like with talkdesk is having the capability to record all of our calls. Also my talkdesk and Salesforce work together so that is a great benefit as well.
It was on our main requirement and I'm really happy because it's 100% integrated. The other thing very important is the easy way to implement the solution.
Talkdesk offered us the perfect solution where we received the value of each dolor we have invested. Talkdesk is simple and easy to use, great customer service and scalable platform.
Overall Talkdesk is great for calls, reporting, insight data and staying organized. It is reliable, calls are faster and being able to track everything is important.
It is very user friendly and the ease of assessing the call volumes, how calls are coming in, and how they are being addressed holds so much value to better prepare my teams.
It is pretty simple to setup in your environment and integrate with your ticketing system (e.g. Zendesk). The platform itself is also pretty clear and clean.
I love the ease of use with this software. It easily integrates into our ticketing system so we can keep real time notes and keep recordings of our conversations neatly in one place.
Talkdesk is very intuitive and provides great call quality.
Customer service help me when I need it (1 time) so this is a good pro.
Talkdesk has outstanding uptime, in fact I cannot think of a single outage in a year of using them. The cost is much less than we were paying, and their support is extraordinary.
Overall, TalkDesk is a wonderful product. Its simplicity and ease of use at the user level makes it a great fit for our Contact Center.
It has been one issue after another. I have lost several clients because of oversights and we're beyond frustrated with the lack of support and features we were told were possible.
I love the flexibility of what the product is able to do to help our business. I also love the reporting features.
Unable to place on hold and transfer, you need to mute the call and then transfer. This can be a bit awkward for the caller since they will just hear silence until the transfer has been initiated.
Good desktop app, user-friendly, good quality of sound, good customer service, integrated with Salesforce.
Often times, I find that Talkdesk disconnects my calls or availability for a call. There are times when the Call Dispositions fail or my call will drop and I will have to restart my Talkdesk.
The new customers are so happy with the product after the implemnetion, then can not even express how much joy they have after leaving their old system. This is why I love what I do.
One of my biggest obstacles with TalkDesk is the reporting functionality.
The feature that I have come to like with talkdesk is having the capability to record all of our calls. Also my talkdesk and Salesforce work together so that is a great benefit as well.
It was on our main requirement and I'm really happy because it's 100% integrated. The other thing very important is the easy way to implement the solution.
Talkdesk offered us the perfect solution where we received the value of each dolor we have invested. Talkdesk is simple and easy to use, great customer service and scalable platform.
Overall Talkdesk is great for calls, reporting, insight data and staying organized. It is reliable, calls are faster and being able to track everything is important.
It is very user friendly and the ease of assessing the call volumes, how calls are coming in, and how they are being addressed holds so much value to better prepare my teams.
It is pretty simple to setup in your environment and integrate with your ticketing system (e.g. Zendesk). The platform itself is also pretty clear and clean.
I love the ease of use with this software. It easily integrates into our ticketing system so we can keep real time notes and keep recordings of our conversations neatly in one place.
Talkdesk is very intuitive and provides great call quality.
Customer service help me when I need it (1 time) so this is a good pro.
Talkdesk has outstanding uptime, in fact I cannot think of a single outage in a year of using them. The cost is much less than we were paying, and their support is extraordinary.
SolarWinds Service Desk logo
4.6
570

IT Service Desk & Asset Management Software

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Reviews Sentiment
Positive Reviews
Rating Breakdown
    Value for money
    4.5
    Ease of use
    4.6
    Features
    4.4
    Customer support
    4.6
Pros and Cons from SolarWinds Service Desk users   
+15
I am the administrator and I love having the ability to make changes and customization on the fly. The user friendliness of it is well above our previous software we used.
By that I mean the lack of reports and reporting tools.
The dashboard and reporting are very helpful. They give us a good picture of how we're doing and where we can improve.
Reporting doesn't report accurately compared to a custom query, which is odd.
Ticketing system, knowledge base and inventory management are all awesome and constantly improving. And the metrics are great to help justify budgets to upper management, and show trends.
There also has been lots of testing. Also some of the updates have broken our work flows.
I've been using different ticketing systems from my past employments and in my current company. This is the best so far, the interface is very user friendly.
Some of the customizations of the user portal are a bit hard to find from the admin side.
A few of the things that I like most about Service Desk is the ease of learning to use it.
Having the ability to work, escalate and integrate tickets all from a single pane of glass is also a good feature.
It's mostly very easy for my help desk technicians to use on a day to day basis. Very easy to keep track of your tickets and what needs to be done.
The customizable filters and bulk actions are *super* handy when you have a set of actions or responses you do very frequently.
I like the easy-to-use interface, the communication history that allows us to keep track of end user needs and concerns, and the API (personally that's my favorite).
The ease of creating automated workflows makes the product easy to use and creates efficiencies by automating mundane manual processes.
Easy to upload a Solution Article and based on the employees that are using this on our company it's very interactive because all of the information is already displayed on the interface.
First of all, I really like the GUI of this Ticketing Tool compared to my previous ticketing system we are handling which is Service Now.
The pricing tier after the initial purchase is fair.
That said, the web UI on mobile is mostly friendly.
I am the administrator and I love having the ability to make changes and customization on the fly. The user friendliness of it is well above our previous software we used.
By that I mean the lack of reports and reporting tools.
The dashboard and reporting are very helpful. They give us a good picture of how we're doing and where we can improve.
Reporting doesn't report accurately compared to a custom query, which is odd.
Ticketing system, knowledge base and inventory management are all awesome and constantly improving. And the metrics are great to help justify budgets to upper management, and show trends.
There also has been lots of testing. Also some of the updates have broken our work flows.
I've been using different ticketing systems from my past employments and in my current company. This is the best so far, the interface is very user friendly.
Some of the customizations of the user portal are a bit hard to find from the admin side.
A few of the things that I like most about Service Desk is the ease of learning to use it.
Having the ability to work, escalate and integrate tickets all from a single pane of glass is also a good feature.
It's mostly very easy for my help desk technicians to use on a day to day basis. Very easy to keep track of your tickets and what needs to be done.
The customizable filters and bulk actions are *super* handy when you have a set of actions or responses you do very frequently.
I like the easy-to-use interface, the communication history that allows us to keep track of end user needs and concerns, and the API (personally that's my favorite).
The ease of creating automated workflows makes the product easy to use and creates efficiencies by automating mundane manual processes.
Easy to upload a Solution Article and based on the employees that are using this on our company it's very interactive because all of the information is already displayed on the interface.
First of all, I really like the GUI of this Ticketing Tool compared to my previous ticketing system we are handling which is Service Now.
The pricing tier after the initial purchase is fair.
That said, the web UI on mobile is mostly friendly.
I am the administrator and I love having the ability to make changes and customization on the fly. The user friendliness of it is well above our previous software we used.
By that I mean the lack of reports and reporting tools.
The dashboard and reporting are very helpful. They give us a good picture of how we're doing and where we can improve.
Reporting doesn't report accurately compared to a custom query, which is odd.
Ticketing system, knowledge base and inventory management are all awesome and constantly improving. And the metrics are great to help justify budgets to upper management, and show trends.
There also has been lots of testing. Also some of the updates have broken our work flows.
I've been using different ticketing systems from my past employments and in my current company. This is the best so far, the interface is very user friendly.
Some of the customizations of the user portal are a bit hard to find from the admin side.
A few of the things that I like most about Service Desk is the ease of learning to use it.
Having the ability to work, escalate and integrate tickets all from a single pane of glass is also a good feature.
It's mostly very easy for my help desk technicians to use on a day to day basis. Very easy to keep track of your tickets and what needs to be done.
The customizable filters and bulk actions are *super* handy when you have a set of actions or responses you do very frequently.
I like the easy-to-use interface, the communication history that allows us to keep track of end user needs and concerns, and the API (personally that's my favorite).
The ease of creating automated workflows makes the product easy to use and creates efficiencies by automating mundane manual processes.
Easy to upload a Solution Article and based on the employees that are using this on our company it's very interactive because all of the information is already displayed on the interface.
First of all, I really like the GUI of this Ticketing Tool compared to my previous ticketing system we are handling which is Service Now.
The pricing tier after the initial purchase is fair.
That said, the web UI on mobile is mostly friendly.
FixMe.IT logo
4.8
374

Remote Support Software That Always Works

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Reviews Sentiment
Positive Reviews
Rating Breakdown
    Value for money
    4.7
    Ease of use
    4.8
    Features
    4.5
    Customer support
    4.7
Pros and Cons from FixMe.IT users   
avatar
avatar
avatar
+15
Unattended access is very easy to setup and initiate when appropriate. I have used this product for years with amazing reliability and very little need for technical support.
My only complaint is the inability to share access with other users. This becomes a problem when I work on a team or when there network services provider uses FixMe.
What I like the most is that it has two applications, a client version and an expert version. The video quality when sharing the screen is very stable.
Lack of Mac support is a big limitation, causing us to utilises two products. Limit on number of unattended clients that can be stored is a pain in the Rse.
I love the ability to view all users by office. I am able to see if they are logged in and if they are working or if the system is logged in and idle.
So far, I havent found anything too terrible. The layout could be updated.
Amazing consistency, fast, stable, can keep up for extended periods of time, can enable always on remote.
The software is limited to only windows products.
However it's been a while now since there have been any enhancements. It would be nice to know what up and coming features/enhancements are in the works.
The system was improved where when a customer connects with different browsers, it's very easy for them to start the application. We use it for demo's and support.
Cheap and stable is the opposite of my ex so that’s a plus. Price -> Affordable per admin (unless you have 150+ unattended clients).
I use this software very often, and always find it easy to use and very simple for the end user to get me connected so I can help them.
A great program for technical support to remote users outside our SD-WAN network.
It is very easy to use and was easy to deploy to company.
I like the simple connecttion to it and the unattended access feature the most. It allows me to connect to my end users easily and quickly.
I think it is a easy program and would help alot but the price was just too expensive.
The software is easy to use and website integration for customer use.
Some others will not do this and requires someone at the other end to restart the software. The price and the speed of connection is worth it.
Unattended access is very easy to setup and initiate when appropriate. I have used this product for years with amazing reliability and very little need for technical support.
My only complaint is the inability to share access with other users. This becomes a problem when I work on a team or when there network services provider uses FixMe.
What I like the most is that it has two applications, a client version and an expert version. The video quality when sharing the screen is very stable.
Lack of Mac support is a big limitation, causing us to utilises two products. Limit on number of unattended clients that can be stored is a pain in the Rse.
I love the ability to view all users by office. I am able to see if they are logged in and if they are working or if the system is logged in and idle.
So far, I havent found anything too terrible. The layout could be updated.
Amazing consistency, fast, stable, can keep up for extended periods of time, can enable always on remote.
The software is limited to only windows products.
However it's been a while now since there have been any enhancements. It would be nice to know what up and coming features/enhancements are in the works.
The system was improved where when a customer connects with different browsers, it's very easy for them to start the application. We use it for demo's and support.
Cheap and stable is the opposite of my ex so that’s a plus. Price -> Affordable per admin (unless you have 150+ unattended clients).
I use this software very often, and always find it easy to use and very simple for the end user to get me connected so I can help them.
A great program for technical support to remote users outside our SD-WAN network.
It is very easy to use and was easy to deploy to company.
I like the simple connecttion to it and the unattended access feature the most. It allows me to connect to my end users easily and quickly.
I think it is a easy program and would help alot but the price was just too expensive.
The software is easy to use and website integration for customer use.
Some others will not do this and requires someone at the other end to restart the software. The price and the speed of connection is worth it.
Unattended access is very easy to setup and initiate when appropriate. I have used this product for years with amazing reliability and very little need for technical support.
My only complaint is the inability to share access with other users. This becomes a problem when I work on a team or when there network services provider uses FixMe.
What I like the most is that it has two applications, a client version and an expert version. The video quality when sharing the screen is very stable.
Lack of Mac support is a big limitation, causing us to utilises two products. Limit on number of unattended clients that can be stored is a pain in the Rse.
I love the ability to view all users by office. I am able to see if they are logged in and if they are working or if the system is logged in and idle.
So far, I havent found anything too terrible. The layout could be updated.
Amazing consistency, fast, stable, can keep up for extended periods of time, can enable always on remote.
The software is limited to only windows products.
However it's been a while now since there have been any enhancements. It would be nice to know what up and coming features/enhancements are in the works.
The system was improved where when a customer connects with different browsers, it's very easy for them to start the application. We use it for demo's and support.
Cheap and stable is the opposite of my ex so that’s a plus. Price -> Affordable per admin (unless you have 150+ unattended clients).
I use this software very often, and always find it easy to use and very simple for the end user to get me connected so I can help them.
A great program for technical support to remote users outside our SD-WAN network.
It is very easy to use and was easy to deploy to company.
I like the simple connecttion to it and the unattended access feature the most. It allows me to connect to my end users easily and quickly.
I think it is a easy program and would help alot but the price was just too expensive.
The software is easy to use and website integration for customer use.
Some others will not do this and requires someone at the other end to restart the software. The price and the speed of connection is worth it.
Spotler CRM logo
4.5
462

The Powerful CRM for Growing Teams

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Reviews Sentiment
Positive Reviews
Rating Breakdown
    Value for money
    4.5
    Ease of use
    4.5
    Features
    4.2
    Customer support
    4.6
Pros and Cons from Spotler CRM users   
avatar
avatar
+15
The service from RSS has been outstanding and they help to provide solutions and alternatives quickly and as best as they can.
It's annoying whem the system times out without warning and you can lose your work. The interface feels a little "old" but really that's just nit picking.
I have really enjoyed using RSS for my day to day administration and for quoting purposes. It is an effective platform with lots of good features and work arounds.
This however makes it very difficult for anybody but me to understand where we are with each customer in our sales and follow up cycle. I always struggle to maintain order with this.
The software is so easy to use which has made embedding it into our operational practices an easy task. The ability to link accounts has proved very useful too.
Some of the terms used to describe the different sections of data are confusing and require getting used to. The short amount of time before you are logged out again.
I'm particularly impressed with the email integration which saves the whole endless copying and pasting debacle. It really is simple, but perfect at what it does.
Reporting needs to be more customized. Found a bit difficult to provide user permission and ownership to various reports.
You can also integrate it with your outlook, which is very helpful for someone like me who forgets often. Very easy to use and it's in the name really, it's a simple system.
Flexible system which is always evolving, with outstanding support.
The research and selection period was made so much easier because the support is local to Australia, but mainly that the contact was genuinely interested in assisting us find the best system for us.
I also think an excellent feature is being able to look at nearby accounts too, and has a range and mileage bar which you can move to your desire.
A easy to use CRM system that can be accessed via a browser as opposed to downloading additional software. Its perfect to easily modify text boxes or add on editions as and when you need them.
Great price and support. Easy to understand and use.
It's the lynch pin of our business. The support team in Aus & the UK have been great to work with.
I think it is absolute quality and value for money, and easy to use.
Really easy to set-up and use - can readily access what’s been entered / saved on RSS.
Really Simple Systems CRM has easy search features which I really need and I can customise these which is an added bonus. Most of all it is the customer support that is the game changer.
The service from RSS has been outstanding and they help to provide solutions and alternatives quickly and as best as they can.
It's annoying whem the system times out without warning and you can lose your work. The interface feels a little "old" but really that's just nit picking.
I have really enjoyed using RSS for my day to day administration and for quoting purposes. It is an effective platform with lots of good features and work arounds.
This however makes it very difficult for anybody but me to understand where we are with each customer in our sales and follow up cycle. I always struggle to maintain order with this.
The software is so easy to use which has made embedding it into our operational practices an easy task. The ability to link accounts has proved very useful too.
Some of the terms used to describe the different sections of data are confusing and require getting used to. The short amount of time before you are logged out again.
I'm particularly impressed with the email integration which saves the whole endless copying and pasting debacle. It really is simple, but perfect at what it does.
Reporting needs to be more customized. Found a bit difficult to provide user permission and ownership to various reports.
You can also integrate it with your outlook, which is very helpful for someone like me who forgets often. Very easy to use and it's in the name really, it's a simple system.
Flexible system which is always evolving, with outstanding support.
The research and selection period was made so much easier because the support is local to Australia, but mainly that the contact was genuinely interested in assisting us find the best system for us.
I also think an excellent feature is being able to look at nearby accounts too, and has a range and mileage bar which you can move to your desire.
A easy to use CRM system that can be accessed via a browser as opposed to downloading additional software. Its perfect to easily modify text boxes or add on editions as and when you need them.
Great price and support. Easy to understand and use.
It's the lynch pin of our business. The support team in Aus & the UK have been great to work with.
I think it is absolute quality and value for money, and easy to use.
Really easy to set-up and use - can readily access what’s been entered / saved on RSS.
Really Simple Systems CRM has easy search features which I really need and I can customise these which is an added bonus. Most of all it is the customer support that is the game changer.
The service from RSS has been outstanding and they help to provide solutions and alternatives quickly and as best as they can.
It's annoying whem the system times out without warning and you can lose your work. The interface feels a little "old" but really that's just nit picking.
I have really enjoyed using RSS for my day to day administration and for quoting purposes. It is an effective platform with lots of good features and work arounds.
This however makes it very difficult for anybody but me to understand where we are with each customer in our sales and follow up cycle. I always struggle to maintain order with this.
The software is so easy to use which has made embedding it into our operational practices an easy task. The ability to link accounts has proved very useful too.
Some of the terms used to describe the different sections of data are confusing and require getting used to. The short amount of time before you are logged out again.
I'm particularly impressed with the email integration which saves the whole endless copying and pasting debacle. It really is simple, but perfect at what it does.
Reporting needs to be more customized. Found a bit difficult to provide user permission and ownership to various reports.
You can also integrate it with your outlook, which is very helpful for someone like me who forgets often. Very easy to use and it's in the name really, it's a simple system.
Flexible system which is always evolving, with outstanding support.
The research and selection period was made so much easier because the support is local to Australia, but mainly that the contact was genuinely interested in assisting us find the best system for us.
I also think an excellent feature is being able to look at nearby accounts too, and has a range and mileage bar which you can move to your desire.
A easy to use CRM system that can be accessed via a browser as opposed to downloading additional software. Its perfect to easily modify text boxes or add on editions as and when you need them.
Great price and support. Easy to understand and use.
It's the lynch pin of our business. The support team in Aus & the UK have been great to work with.
I think it is absolute quality and value for money, and easy to use.
Really easy to set-up and use - can readily access what’s been entered / saved on RSS.
Really Simple Systems CRM has easy search features which I really need and I can customise these which is an added bonus. Most of all it is the customer support that is the game changer.
Odoo  logo

Odoo

4.1
788

Full Suite of Integrated Business Apps

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Reviews Sentiment
Positive Reviews
Rating Breakdown
    Value for money
    4.0
    Ease of use
    4.0
    Features
    4.1
    Customer support
    3.7
Pros and Cons from Odoo users   
avatar
avatar
avatar
+15
We are implementing the Odoo software and the customer service is amazing. Our team leader, she is extremely helpful and intelligent, asking all the right questions to serve our specific needs.
Many errors in Multi Company, bad interface between electronic accounting from México and multicompany functionality. Hard to develop reports, the product need a similar as Crystal Reports from SAP.
It's great to work and develop on Odoo, it's impressive how fast odoo is growing. Maybe is good to create LTS release for big customer to have more than 3 year of support.
Oh well, it can but then you suddenly need to pay their consultants to have it custom build for you. For everything they start saying you need to pay and pay and pay.
This is a great program for usage in terms of getting all aspects of your business together in terms of important platforms like inventories etc.
The customer support is very bad and we are wasting a lot of time.
The mainly most attractive feature is it's opensource. Apart from this helps you to setup your all type of scaled organisation and the customisation is very easy.
Very poor support of partners. Very bad deep understanding of overall solution in odoo (as main provider).
Grsphics and web interface is awesome, installation is easier, customization can be made. Secure and remotely access, available in SAas and local server, even can be installed on your domain.
We made the mistake of purchasing through Odoo and not a reseller and everything was pretty much wrong from day 1.
We were looking for a user friendly and usable solution for CRMso far we are happy.
Great Software Best balance between cost & functionality.
You can quickly add a new module and remove unnecessary. Compared to SAP, the platform is simply superb.
Odoo is very good, practical and easy to use ERP software. Easy customization that fulfils every clients' organizational needs.
Other than this the system itself is an excellent piece of kit and it has helped our business traverse the gap between startup business to SME.
The fully integration is really great. Not needed to use other software.
The way everything works together via API is astounding. I can't say enough about how flexible this software is.
It's an all in one product that has everything you need to manage the business. It's a complete solution at a low cost.
We are implementing the Odoo software and the customer service is amazing. Our team leader, she is extremely helpful and intelligent, asking all the right questions to serve our specific needs.
Many errors in Multi Company, bad interface between electronic accounting from México and multicompany functionality. Hard to develop reports, the product need a similar as Crystal Reports from SAP.
It's great to work and develop on Odoo, it's impressive how fast odoo is growing. Maybe is good to create LTS release for big customer to have more than 3 year of support.
Oh well, it can but then you suddenly need to pay their consultants to have it custom build for you. For everything they start saying you need to pay and pay and pay.
This is a great program for usage in terms of getting all aspects of your business together in terms of important platforms like inventories etc.
The customer support is very bad and we are wasting a lot of time.
The mainly most attractive feature is it's opensource. Apart from this helps you to setup your all type of scaled organisation and the customisation is very easy.
Very poor support of partners. Very bad deep understanding of overall solution in odoo (as main provider).
Grsphics and web interface is awesome, installation is easier, customization can be made. Secure and remotely access, available in SAas and local server, even can be installed on your domain.
We made the mistake of purchasing through Odoo and not a reseller and everything was pretty much wrong from day 1.
We were looking for a user friendly and usable solution for CRMso far we are happy.
Great Software Best balance between cost & functionality.
You can quickly add a new module and remove unnecessary. Compared to SAP, the platform is simply superb.
Odoo is very good, practical and easy to use ERP software. Easy customization that fulfils every clients' organizational needs.
Other than this the system itself is an excellent piece of kit and it has helped our business traverse the gap between startup business to SME.
The fully integration is really great. Not needed to use other software.
The way everything works together via API is astounding. I can't say enough about how flexible this software is.
It's an all in one product that has everything you need to manage the business. It's a complete solution at a low cost.
We are implementing the Odoo software and the customer service is amazing. Our team leader, she is extremely helpful and intelligent, asking all the right questions to serve our specific needs.
Many errors in Multi Company, bad interface between electronic accounting from México and multicompany functionality. Hard to develop reports, the product need a similar as Crystal Reports from SAP.
It's great to work and develop on Odoo, it's impressive how fast odoo is growing. Maybe is good to create LTS release for big customer to have more than 3 year of support.
Oh well, it can but then you suddenly need to pay their consultants to have it custom build for you. For everything they start saying you need to pay and pay and pay.
This is a great program for usage in terms of getting all aspects of your business together in terms of important platforms like inventories etc.
The customer support is very bad and we are wasting a lot of time.
The mainly most attractive feature is it's opensource. Apart from this helps you to setup your all type of scaled organisation and the customisation is very easy.
Very poor support of partners. Very bad deep understanding of overall solution in odoo (as main provider).
Grsphics and web interface is awesome, installation is easier, customization can be made. Secure and remotely access, available in SAas and local server, even can be installed on your domain.
We made the mistake of purchasing through Odoo and not a reseller and everything was pretty much wrong from day 1.
We were looking for a user friendly and usable solution for CRMso far we are happy.
Great Software Best balance between cost & functionality.
You can quickly add a new module and remove unnecessary. Compared to SAP, the platform is simply superb.
Odoo is very good, practical and easy to use ERP software. Easy customization that fulfils every clients' organizational needs.
Other than this the system itself is an excellent piece of kit and it has helped our business traverse the gap between startup business to SME.
The fully integration is really great. Not needed to use other software.
The way everything works together via API is astounding. I can't say enough about how flexible this software is.
It's an all in one product that has everything you need to manage the business. It's a complete solution at a low cost.
Pipefy logo
4.6
305

Design and automate business workflows in minutes.

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Reviews Sentiment
Positive Reviews
Rating Breakdown
    Value for money
    4.4
    Ease of use
    4.5
    Features
    4.4
    Customer support
    4.6
Pros and Cons from Pipefy users   
avatar
avatar
avatar
+15
I've been using the Pipefy for almost 2 years now and for me is very good and useful, I like that you can mould it accordingly to your needs and make your daily activities easier.
Automations require a new UX, maybe something related to path creations, with several steps. Today is limited and has some fails to deploy/start that frustrate the workflow creator.
Its ease of use and simplicity. It just does what it promises to do and very user friendly interface that allows me to customize it the way that I want.
I noticed there are no demonstration videos/picturess for beginners.
Easy and clean, best ui, easy to understand, easy to use in the same time with alot of features to apply.
Poor data analyses; difficult to connect to others softwares.
We are a Service-Based Business, so having a Software we can trust and is being constantly improved, is essential. I would totally recommend Pipefy.
Lack of possibility to add workflow for approval processes on global scale, lack of possibility to add more forms for one pipe.
It is very adaptable to new changes in the sales operation process. This makes it a highly effective and continuously useful for future innovation and variations in business models/operations.
The Pipefy helps me to keep track of my work and I love that at any moment I can generate reports with the information I need.
I love the ease of use with Pipefy. It lays out our inventory in an organized manner for tracking from company to rep. I am able to search off keywords with accuracy.
The Pipefy Community is also an excellent resource for learning more about the tool, problem solving, and improving how we use the tool.
Make a great integration betwen services, like chat bots in a website, autamatic email responses and team members cordination.
Great costumer support and accepting of feedbacks.
Pipefy is really user-oriented, so it is easy to create and implement pipes. Conditional and Required fields are also really useful and we use them a lot in all our processes.
Helps with pulling reports for cost on inventory that we did not previously have at our disposal.
Pipefy is a great tool to manage process in my startup. We can manage many flows in an integrated way without using many spreadsheets.
So far my experience working with the tool and interacting with the Pipefy team and community has been energizing and rewarding.
I've been using the Pipefy for almost 2 years now and for me is very good and useful, I like that you can mould it accordingly to your needs and make your daily activities easier.
Automations require a new UX, maybe something related to path creations, with several steps. Today is limited and has some fails to deploy/start that frustrate the workflow creator.
Its ease of use and simplicity. It just does what it promises to do and very user friendly interface that allows me to customize it the way that I want.
I noticed there are no demonstration videos/picturess for beginners.
Easy and clean, best ui, easy to understand, easy to use in the same time with alot of features to apply.
Poor data analyses; difficult to connect to others softwares.
We are a Service-Based Business, so having a Software we can trust and is being constantly improved, is essential. I would totally recommend Pipefy.
Lack of possibility to add workflow for approval processes on global scale, lack of possibility to add more forms for one pipe.
It is very adaptable to new changes in the sales operation process. This makes it a highly effective and continuously useful for future innovation and variations in business models/operations.
The Pipefy helps me to keep track of my work and I love that at any moment I can generate reports with the information I need.
I love the ease of use with Pipefy. It lays out our inventory in an organized manner for tracking from company to rep. I am able to search off keywords with accuracy.
The Pipefy Community is also an excellent resource for learning more about the tool, problem solving, and improving how we use the tool.
Make a great integration betwen services, like chat bots in a website, autamatic email responses and team members cordination.
Great costumer support and accepting of feedbacks.
Pipefy is really user-oriented, so it is easy to create and implement pipes. Conditional and Required fields are also really useful and we use them a lot in all our processes.
Helps with pulling reports for cost on inventory that we did not previously have at our disposal.
Pipefy is a great tool to manage process in my startup. We can manage many flows in an integrated way without using many spreadsheets.
So far my experience working with the tool and interacting with the Pipefy team and community has been energizing and rewarding.
I've been using the Pipefy for almost 2 years now and for me is very good and useful, I like that you can mould it accordingly to your needs and make your daily activities easier.
Automations require a new UX, maybe something related to path creations, with several steps. Today is limited and has some fails to deploy/start that frustrate the workflow creator.
Its ease of use and simplicity. It just does what it promises to do and very user friendly interface that allows me to customize it the way that I want.
I noticed there are no demonstration videos/picturess for beginners.
Easy and clean, best ui, easy to understand, easy to use in the same time with alot of features to apply.
Poor data analyses; difficult to connect to others softwares.
We are a Service-Based Business, so having a Software we can trust and is being constantly improved, is essential. I would totally recommend Pipefy.
Lack of possibility to add workflow for approval processes on global scale, lack of possibility to add more forms for one pipe.
It is very adaptable to new changes in the sales operation process. This makes it a highly effective and continuously useful for future innovation and variations in business models/operations.
The Pipefy helps me to keep track of my work and I love that at any moment I can generate reports with the information I need.
I love the ease of use with Pipefy. It lays out our inventory in an organized manner for tracking from company to rep. I am able to search off keywords with accuracy.
The Pipefy Community is also an excellent resource for learning more about the tool, problem solving, and improving how we use the tool.
Make a great integration betwen services, like chat bots in a website, autamatic email responses and team members cordination.
Great costumer support and accepting of feedbacks.
Pipefy is really user-oriented, so it is easy to create and implement pipes. Conditional and Required fields are also really useful and we use them a lot in all our processes.
Helps with pulling reports for cost on inventory that we did not previously have at our disposal.
Pipefy is a great tool to manage process in my startup. We can manage many flows in an integrated way without using many spreadsheets.
So far my experience working with the tool and interacting with the Pipefy team and community has been energizing and rewarding.
Yonyx logo
4.7
232

Decision tree driven Interactive guides for customer service

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Reviews Sentiment
Positive Reviews
Rating Breakdown
    Value for money
    4.7
    Ease of use
    4.8
    Features
    4.7
    Customer support
    4.8
Pros and Cons from Yonyx users   
avatar
+15
The scope of content moderation is fantastic.4 Content management, ease of adaptability of this software is great.5 It is a value for money experience for the end user.
On a rare occasion, my scripting will lag a little bit and I'll need to fill that 1 second gap while loading.
Far and away the best part is the support I've received from a customer rep. They always make themselves available to answer any and all of my questions and share their vast wealth of knowledge.
I can't think of anything at this moment. There's only been a handle of times where Yonyx "made errors" and our scripts wouldn't generate, but that is expected with technology.
Easy to use and it is used friendly, best customer service , Worth for every penny.
The settings menu is a bit confusing, I always have to click around to find what I am looking for.
I like the user interface, it is super intuitive and visually appealing.
To have such an overview is difficult to achieve as I had learned previously before coming across Yonyx.
It's great and easy to use. It is installed on my hard drive, and that's where I like it.
Iam proud to be Revelian family, since i couldn't hear other companies having this great tool.
My experience with Yonyx has been great. It allows call centers to provide versatility in scripting.
I very much enjoy working with these APIs and the platform in general. The user interface for designing decisions trees is extremely easy to use and teach to others.
Yonyx as a whole is a great script tool and is leagues above using a printed out scripting system.
Yonyx is easy-using layout to improve my technical support service.
Yonyx is quick to help with incoming calls, and updating information in real time.
So far with Yonyx, everything has worked as we expected it to, and the resources provided to integrate from start to finish are very complete and easy to work through.
There are consistent errors but familiarization with the product helps to make those errors less of a problem. I use Yonyx daily for up to 150 calls a day and its the best system I've used.
Super intuitive software, but takes time to navigate.
The scope of content moderation is fantastic.4 Content management, ease of adaptability of this software is great.5 It is a value for money experience for the end user.
On a rare occasion, my scripting will lag a little bit and I'll need to fill that 1 second gap while loading.
Far and away the best part is the support I've received from a customer rep. They always make themselves available to answer any and all of my questions and share their vast wealth of knowledge.
I can't think of anything at this moment. There's only been a handle of times where Yonyx "made errors" and our scripts wouldn't generate, but that is expected with technology.
Easy to use and it is used friendly, best customer service , Worth for every penny.
The settings menu is a bit confusing, I always have to click around to find what I am looking for.
I like the user interface, it is super intuitive and visually appealing.
To have such an overview is difficult to achieve as I had learned previously before coming across Yonyx.
It's great and easy to use. It is installed on my hard drive, and that's where I like it.
Iam proud to be Revelian family, since i couldn't hear other companies having this great tool.
My experience with Yonyx has been great. It allows call centers to provide versatility in scripting.
I very much enjoy working with these APIs and the platform in general. The user interface for designing decisions trees is extremely easy to use and teach to others.
Yonyx as a whole is a great script tool and is leagues above using a printed out scripting system.
Yonyx is easy-using layout to improve my technical support service.
Yonyx is quick to help with incoming calls, and updating information in real time.
So far with Yonyx, everything has worked as we expected it to, and the resources provided to integrate from start to finish are very complete and easy to work through.
There are consistent errors but familiarization with the product helps to make those errors less of a problem. I use Yonyx daily for up to 150 calls a day and its the best system I've used.
Super intuitive software, but takes time to navigate.
The scope of content moderation is fantastic.4 Content management, ease of adaptability of this software is great.5 It is a value for money experience for the end user.
On a rare occasion, my scripting will lag a little bit and I'll need to fill that 1 second gap while loading.
Far and away the best part is the support I've received from a customer rep. They always make themselves available to answer any and all of my questions and share their vast wealth of knowledge.
I can't think of anything at this moment. There's only been a handle of times where Yonyx "made errors" and our scripts wouldn't generate, but that is expected with technology.
Easy to use and it is used friendly, best customer service , Worth for every penny.
The settings menu is a bit confusing, I always have to click around to find what I am looking for.
I like the user interface, it is super intuitive and visually appealing.
To have such an overview is difficult to achieve as I had learned previously before coming across Yonyx.
It's great and easy to use. It is installed on my hard drive, and that's where I like it.
Iam proud to be Revelian family, since i couldn't hear other companies having this great tool.
My experience with Yonyx has been great. It allows call centers to provide versatility in scripting.
I very much enjoy working with these APIs and the platform in general. The user interface for designing decisions trees is extremely easy to use and teach to others.
Yonyx as a whole is a great script tool and is leagues above using a printed out scripting system.
Yonyx is easy-using layout to improve my technical support service.
Yonyx is quick to help with incoming calls, and updating information in real time.
So far with Yonyx, everything has worked as we expected it to, and the resources provided to integrate from start to finish are very complete and easy to work through.
There are consistent errors but familiarization with the product helps to make those errors less of a problem. I use Yonyx daily for up to 150 calls a day and its the best system I've used.
Super intuitive software, but takes time to navigate.
KnowledgeOwl logo
4.7
222

Knowledge base and documentation software

learn more
Reviews Sentiment
Positive Reviews
Rating Breakdown
    Value for money
    4.8
    Ease of use
    4.8
    Features
    4.7
    Customer support
    4.9
Pros and Cons from KnowledgeOwl users   
avatar
+15
Super cost effective because of the you can customize it to fit you needs. Also, their customer service team is knowledgeable and accessible.
No conflict warning when two editors are editing simultaneously. The edit and readers screen donnit mirror each other.
First, I want to point out how amazing the customer service is at Knowledge Owl. All questions are answered quickly and in such a friendly manner.
We were using Zendesk for our knowledge base because they were also our ticketing system, but I got frustrated with slow development timelines for some features core to our organization.
Straightforward interface, easy to produce impressive resources with little previous experience, very customizable, lots of great advanced features, keeps improving, fantastic customer service.
Not only were my failures undone, but issues that I wasn't even aware of (yet) were fixed, too.
So so helpful, very friendly and a good sense of humour to boot. Thanks again for all your help in improving our knowledgebase and going above and beyond anything we ever expect of you.
The only negative thing I can come up with is that you need to know HTLM to fix some thing's, but with a quick phone call, the problem is fixed faster than we ever could do.
Now I get to pay it forward by stating the KnowledgeOwl is THE MOST responsive company WE have ever worked with. We love their product for its power, beauty, flexibility, and ease of use.
Best of all is that the solution usually come the next day, which is very important for us. The customer service team is one of the best support team that I have experienced.
Quick responses, helpful tips, an awesome live chat feature, and some down-to-earth conversations with real people have given me a great experience so far.
Cannot say enough good things. Love working in Knowledge Owl, and Mary Beth Alexander has been truly wonderful.
I like how easy it is to create a very organised datebase. There are only few things that could be better, but overall I recommend this software to everyone.
Excellent customer support: Quick to reply on any issue and are very enthusiastic to help you. If you need guidance or have a suggestion for a feature, Marybeth got you covered.
From our perspective KnowledgeOwl is by far the most cost effective KM solution available. It was also super easy to implement with relatively no support required from our IT department.
Best yet, we still use Zendesk for ticketing but HelpGizmo is now our knowledgebase and Helpgizmo integrates with Zendesk so we get the best of what each company offers.
Knowledge Owl was by far the easiest to use and quickest to implement. The support we were offered and then got to help us integrate with our web site was amazing.
A key aspect of KO that set it apart from competitors is the ability for users to "subscribe" to topic areas and receive notification by email when new content is added.
Super cost effective because of the you can customize it to fit you needs. Also, their customer service team is knowledgeable and accessible.
No conflict warning when two editors are editing simultaneously. The edit and readers screen donnit mirror each other.
First, I want to point out how amazing the customer service is at Knowledge Owl. All questions are answered quickly and in such a friendly manner.
We were using Zendesk for our knowledge base because they were also our ticketing system, but I got frustrated with slow development timelines for some features core to our organization.
Straightforward interface, easy to produce impressive resources with little previous experience, very customizable, lots of great advanced features, keeps improving, fantastic customer service.
Not only were my failures undone, but issues that I wasn't even aware of (yet) were fixed, too.
So so helpful, very friendly and a good sense of humour to boot. Thanks again for all your help in improving our knowledgebase and going above and beyond anything we ever expect of you.
The only negative thing I can come up with is that you need to know HTLM to fix some thing's, but with a quick phone call, the problem is fixed faster than we ever could do.
Now I get to pay it forward by stating the KnowledgeOwl is THE MOST responsive company WE have ever worked with. We love their product for its power, beauty, flexibility, and ease of use.
Best of all is that the solution usually come the next day, which is very important for us. The customer service team is one of the best support team that I have experienced.
Quick responses, helpful tips, an awesome live chat feature, and some down-to-earth conversations with real people have given me a great experience so far.
Cannot say enough good things. Love working in Knowledge Owl, and Mary Beth Alexander has been truly wonderful.
I like how easy it is to create a very organised datebase. There are only few things that could be better, but overall I recommend this software to everyone.
Excellent customer support: Quick to reply on any issue and are very enthusiastic to help you. If you need guidance or have a suggestion for a feature, Marybeth got you covered.
From our perspective KnowledgeOwl is by far the most cost effective KM solution available. It was also super easy to implement with relatively no support required from our IT department.
Best yet, we still use Zendesk for ticketing but HelpGizmo is now our knowledgebase and Helpgizmo integrates with Zendesk so we get the best of what each company offers.
Knowledge Owl was by far the easiest to use and quickest to implement. The support we were offered and then got to help us integrate with our web site was amazing.
A key aspect of KO that set it apart from competitors is the ability for users to "subscribe" to topic areas and receive notification by email when new content is added.
Super cost effective because of the you can customize it to fit you needs. Also, their customer service team is knowledgeable and accessible.
No conflict warning when two editors are editing simultaneously. The edit and readers screen donnit mirror each other.
First, I want to point out how amazing the customer service is at Knowledge Owl. All questions are answered quickly and in such a friendly manner.
We were using Zendesk for our knowledge base because they were also our ticketing system, but I got frustrated with slow development timelines for some features core to our organization.
Straightforward interface, easy to produce impressive resources with little previous experience, very customizable, lots of great advanced features, keeps improving, fantastic customer service.
Not only were my failures undone, but issues that I wasn't even aware of (yet) were fixed, too.
So so helpful, very friendly and a good sense of humour to boot. Thanks again for all your help in improving our knowledgebase and going above and beyond anything we ever expect of you.
The only negative thing I can come up with is that you need to know HTLM to fix some thing's, but with a quick phone call, the problem is fixed faster than we ever could do.
Now I get to pay it forward by stating the KnowledgeOwl is THE MOST responsive company WE have ever worked with. We love their product for its power, beauty, flexibility, and ease of use.
Best of all is that the solution usually come the next day, which is very important for us. The customer service team is one of the best support team that I have experienced.
Quick responses, helpful tips, an awesome live chat feature, and some down-to-earth conversations with real people have given me a great experience so far.
Cannot say enough good things. Love working in Knowledge Owl, and Mary Beth Alexander has been truly wonderful.
I like how easy it is to create a very organised datebase. There are only few things that could be better, but overall I recommend this software to everyone.
Excellent customer support: Quick to reply on any issue and are very enthusiastic to help you. If you need guidance or have a suggestion for a feature, Marybeth got you covered.
From our perspective KnowledgeOwl is by far the most cost effective KM solution available. It was also super easy to implement with relatively no support required from our IT department.
Best yet, we still use Zendesk for ticketing but HelpGizmo is now our knowledgebase and Helpgizmo integrates with Zendesk so we get the best of what each company offers.
Knowledge Owl was by far the easiest to use and quickest to implement. The support we were offered and then got to help us integrate with our web site was amazing.
A key aspect of KO that set it apart from competitors is the ability for users to "subscribe" to topic areas and receive notification by email when new content is added.
Agile CRM logo
4.1
519

Sales and marketing CRM for growing businesses

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Reviews Sentiment
Positive Reviews
Rating Breakdown
    Value for money
    4.1
    Ease of use
    4.0
    Features
    4.1
    Customer support
    4.0
Pros and Cons from Agile CRM users   
avatar
+15
Agile provides a reliable database for all things from quality findings to ECO change implementations. Customized reports are a nice feature and searching is made easy.
I cancelled it in December of 2019. They charged me for it in January of 2020, so I called them and cancelled again.
It has powerful features and many integrations. I like the freedom to customize and the many campaign nodes make campaigns and flows very powerful.
The second strike came when our account was re-activated and AgileCRM charged us for the months that our account was locked and shutdown.
Automated campaigns are easy to set up and work well and the customer support system is effective. The experience of using agilecrm has been practical and effective, as well as being cost effective.
The tool is convoluted, a bit hard to grasp for non technical people and the customer support is some of the worst I've ever encountered.
What really impresses me, is AgileCRM's support. The support and on-boarding staff I have worked with is excellent to say the least.
There were wayyyyyy too many glitches and bugs. I had a number of bad reports in my role at a previous job using this too.
We love that Agile is easy to use and has an option to import contacts from an excel file. They makes it so easy to manage out contacts and organize our data as to who is viewing/clicking on what.
It was a good experience and the team has built a good product especially the marketing automation part is very well done.
I like the ease of integration this product has and its functionality.
Agile Crm had finished my search for a long time on Crm software the most helpful thing I get in this is their help desk features that allow you to brighten your task easily.
Great system for tracking and following up with clients through the sales, marketing and implementation phases of the customer relationship.
Good integration with google as well as linkedin. Also it is easy to use marketing automation, crm contact, follow up for deals, + telephony and sms campaigns.
Easy to navigate, best customer service and support.
The tool itself offers some great automation features.
Agile has been a breath of fresh air when I needed something free. When I upgraded to the paid version for our company, it did everything we needed from Salesforce for a quarter of the price.
The price of the software is nice, the features from a glance look really good but once you start using them is when you are in for a surprise.
Agile provides a reliable database for all things from quality findings to ECO change implementations. Customized reports are a nice feature and searching is made easy.
I cancelled it in December of 2019. They charged me for it in January of 2020, so I called them and cancelled again.
It has powerful features and many integrations. I like the freedom to customize and the many campaign nodes make campaigns and flows very powerful.
The second strike came when our account was re-activated and AgileCRM charged us for the months that our account was locked and shutdown.
Automated campaigns are easy to set up and work well and the customer support system is effective. The experience of using agilecrm has been practical and effective, as well as being cost effective.
The tool is convoluted, a bit hard to grasp for non technical people and the customer support is some of the worst I've ever encountered.
What really impresses me, is AgileCRM's support. The support and on-boarding staff I have worked with is excellent to say the least.
There were wayyyyyy too many glitches and bugs. I had a number of bad reports in my role at a previous job using this too.
We love that Agile is easy to use and has an option to import contacts from an excel file. They makes it so easy to manage out contacts and organize our data as to who is viewing/clicking on what.
It was a good experience and the team has built a good product especially the marketing automation part is very well done.
I like the ease of integration this product has and its functionality.
Agile Crm had finished my search for a long time on Crm software the most helpful thing I get in this is their help desk features that allow you to brighten your task easily.
Great system for tracking and following up with clients through the sales, marketing and implementation phases of the customer relationship.
Good integration with google as well as linkedin. Also it is easy to use marketing automation, crm contact, follow up for deals, + telephony and sms campaigns.
Easy to navigate, best customer service and support.
The tool itself offers some great automation features.
Agile has been a breath of fresh air when I needed something free. When I upgraded to the paid version for our company, it did everything we needed from Salesforce for a quarter of the price.
The price of the software is nice, the features from a glance look really good but once you start using them is when you are in for a surprise.
Agile provides a reliable database for all things from quality findings to ECO change implementations. Customized reports are a nice feature and searching is made easy.
I cancelled it in December of 2019. They charged me for it in January of 2020, so I called them and cancelled again.
It has powerful features and many integrations. I like the freedom to customize and the many campaign nodes make campaigns and flows very powerful.
The second strike came when our account was re-activated and AgileCRM charged us for the months that our account was locked and shutdown.
Automated campaigns are easy to set up and work well and the customer support system is effective. The experience of using agilecrm has been practical and effective, as well as being cost effective.
The tool is convoluted, a bit hard to grasp for non technical people and the customer support is some of the worst I've ever encountered.
What really impresses me, is AgileCRM's support. The support and on-boarding staff I have worked with is excellent to say the least.
There were wayyyyyy too many glitches and bugs. I had a number of bad reports in my role at a previous job using this too.
We love that Agile is easy to use and has an option to import contacts from an excel file. They makes it so easy to manage out contacts and organize our data as to who is viewing/clicking on what.
It was a good experience and the team has built a good product especially the marketing automation part is very well done.
I like the ease of integration this product has and its functionality.
Agile Crm had finished my search for a long time on Crm software the most helpful thing I get in this is their help desk features that allow you to brighten your task easily.
Great system for tracking and following up with clients through the sales, marketing and implementation phases of the customer relationship.
Good integration with google as well as linkedin. Also it is easy to use marketing automation, crm contact, follow up for deals, + telephony and sms campaigns.
Easy to navigate, best customer service and support.
The tool itself offers some great automation features.
Agile has been a breath of fresh air when I needed something free. When I upgraded to the paid version for our company, it did everything we needed from Salesforce for a quarter of the price.
The price of the software is nice, the features from a glance look really good but once you start using them is when you are in for a surprise.