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Top Rated Customer Service Software with Joomla

Last updated: October 2026

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18 software options

Zendesk Suite logo

AI powered customer service across all channels

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Zendesk's fully customizable service solution scales with your business and enables organizations to solve tickets easily. Reach customers on any channel and equip your agents with a full history of all interactions, including those tracked from 700+ app integrations.

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Tidio logo

Aill-in-one customer support software with AI features

Tidio is a customer service software suite comprising help desk, live chat, chatbot, and AI agent products. Create chatbot automations with Flows, talk to your clients live in real time, or delegate issue handling to Lyro, an AI agent for customer support, capable of resolving up to 64% of issues.

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LiveChat logo

AI-based live chat for customer support and sales teams

Connect with your customers on the website, provide them with immediate help when questions arise and create a great customer experience! Try LiveChat for free!

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Smartsupp logo

Smartsupp–Live Chat, Chatbots, and Video Recordings

Smartsupp provides conversation management tools all the way through to AI. It delivers a multichannel customer service platform with live chat, chatbots, video recordings, and all of the customer care tools you will ever likely need to deliver consistent and outstanding website visitor support.

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Chaport logo

Multi-channel live chat and chatbot software for business

Chaport is modern customer messaging software with multi-channel live chat, chatbots, auto-invitations, knowledge base, integrations with Facebook, Viber, Telegram, and group chat capabilities. It has desktop apps for Mac, Windows, Web, and full-featured mobile apps for iOS, & Android.

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ProProfs Chat logo

AI resolves. Humans close.

ProProfs Chat is the easiest live chat and AI customer service agent for instant, automated support. It is built for marketing, sales, and support teams across industries that want an easy live chat and AI customer service agent for instant, automated support, and stronger engagement.

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Tiledesk logo

Build AI Agents with drag-and-drop. No code required.

Tiledesk is an AI Agent platform for support and business automation. Build agents with a drag-and-drop, no-code flow builder and power them with RAG knowledge bases and MCP actions to connect tools. Multichannel, multilingual, open source, with SaaS and self-hosted options.

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LiveHelpNow logo

Help desk and live chat solution for customer service

LiveHelpNow is a help desk software solution for customer service and live chat. LiveHelpNow's live chat tool engages with website visitors to garner customer feedback, send targeted messages & relevant recommendations. It also provides email & ticket management, knowledge base publishing & more.

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Positive User logo

The engine of growth. An all in one solution for user data.

Onboard new customers and provide great support with an easy to use live chat, mailing service, knowledge base creation software and automated messages.

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Kommunicate logo

Customer support automation tool for enterprises

Kommunicate is a customer service automation platform that combines AI agents, AI chatbots, live chat, and a shared inbox. It helps support teams reduce ticket volume by automating customer interactions with AI that knows when to resolve issues, and when to escalte.

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ThriveDesk logo

Customer experience software for small businesses

ThriveDesk is a live chat software designed to help small businesses manage real-time customer communications across channels. Key features include shared inbox, knowledge base, customer relationship management, tagging, private notes, and reporting.

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Vision Helpdesk logo

Help Desk, Live Chat Software, and ITSM / ITIL Service Desk

PINKVerify Certified ITIL / ITSM Compliant - Service Desk Software, Incident, Asset, Problem, Change, Release, Contract, Vendor, Service Catalog & more

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HelpOnClick logo

Live Chat Software and Virtual agent for SMBs

Provide timely customer support to your website visitor with the HelpOnClick Live Chat software. Increase sales and improve customer service.

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Vivocha logo

Next Generation Customer Interaction Platform

Vivocha is a cloud-based service tailored to businesses looking to engage with their customers online using the most effective communication channel at the right time

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ClickDesk logo

Live chat for customer support

ClickDesk is a live support solution for customer service teams which combines live chat, voice chat, help desk & a social toolbar for website customer communications. Support agents can answer queries, transfer tickets, respond to social media posts, & collaborate with one another using ClickDesk.

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Kayako logo

AI-enabled unified customer service platform

Kayako - Customer Service Software made personal and simple with a unified customer service platform that helps you build closer relationships.

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Agile CRM logo

Sales and marketing CRM for growing businesses

Agile CRM combines powerful automation, telephony, web, mobile, email, social and scheduling features to effectively manage the entire customer journey

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Odoo logo

All-in-one open-source business software

Odoo is an all-in-one, open-source business platform covering CRM, Sales, Accounting, Inventory, Manufacturing, and Projects. It’s fully integrated, customizable, and scalable for companies of any size or budget.

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