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Very impressed with Customer Support, who were very responsive and obviously knew the product. As I work in Support, I appreciate this.
Reports are a little difficult and confusing to set up.
It's robust, has more features than almost anything in it's class, and the support team behind it is super friendly, and helpful. And they're based in Texas.
It takes TOO LONG to go into every record and update a specific field. And I checked into the import feature in the admin dept, hard to understand and very restricted in several areas I need updated.
I love the automatic email feature, as it is helpful when we are out of the office or to follow up on tickets that have not been replied to.
There are problems and a need for improvement in the numbering system. Random numbering for tickets can be sometimes confusing.
THey are responsive, available, and knowledgeable. We are clearly pushing parts of the software beyond its intended use, and they have been helpful identifying what is possible.
Sometimes you just want to email one person on the customer list for a ticket, so you have to go to normal email to do that, rather than spam all the other people on the ticket.
This system is great, simple, and easy to use. There is a ton of functionality and features like keeping track of inventory and running reports.
They are always willing to help and provide more training. Every time that we have reached out for support due to issues they are quickly addressed and resolved.
Team Support is easy to use for both our employees and customers. With Team Support you don't have to worry about losing tickets or correspondence with clients.
Ticket creation and ticket prioritizing is excellent. Ticket update is simple and client gets a copy of the updates via email is a great feature.
Excellent, reviewed many systems and this one has all the features we wanted at affordable pricing.
I like the ease of use and collaborative nature TeamSupport provides. Our team is able to quickly find information, view tickets together, and work together to solve customer issues.
Ticket escalation to other groups is easy. Customer management is excellent.
Great CRM tool, especially if you're looking to reduce cost while improving efficiency.
Ease of Use and integration it provides with other products.
Its wide integration and your ability to create custom templates.
Very impressed with Customer Support, who were very responsive and obviously knew the product. As I work in Support, I appreciate this.
Reports are a little difficult and confusing to set up.
It's robust, has more features than almost anything in it's class, and the support team behind it is super friendly, and helpful. And they're based in Texas.
It takes TOO LONG to go into every record and update a specific field. And I checked into the import feature in the admin dept, hard to understand and very restricted in several areas I need updated.
I love the automatic email feature, as it is helpful when we are out of the office or to follow up on tickets that have not been replied to.
There are problems and a need for improvement in the numbering system. Random numbering for tickets can be sometimes confusing.
THey are responsive, available, and knowledgeable. We are clearly pushing parts of the software beyond its intended use, and they have been helpful identifying what is possible.
Sometimes you just want to email one person on the customer list for a ticket, so you have to go to normal email to do that, rather than spam all the other people on the ticket.
This system is great, simple, and easy to use. There is a ton of functionality and features like keeping track of inventory and running reports.
They are always willing to help and provide more training. Every time that we have reached out for support due to issues they are quickly addressed and resolved.
Team Support is easy to use for both our employees and customers. With Team Support you don't have to worry about losing tickets or correspondence with clients.
Ticket creation and ticket prioritizing is excellent. Ticket update is simple and client gets a copy of the updates via email is a great feature.
Excellent, reviewed many systems and this one has all the features we wanted at affordable pricing.
I like the ease of use and collaborative nature TeamSupport provides. Our team is able to quickly find information, view tickets together, and work together to solve customer issues.
Ticket escalation to other groups is easy. Customer management is excellent.
Great CRM tool, especially if you're looking to reduce cost while improving efficiency.
Ease of Use and integration it provides with other products.
Its wide integration and your ability to create custom templates.
Very impressed with Customer Support, who were very responsive and obviously knew the product. As I work in Support, I appreciate this.
Reports are a little difficult and confusing to set up.
It's robust, has more features than almost anything in it's class, and the support team behind it is super friendly, and helpful. And they're based in Texas.
It takes TOO LONG to go into every record and update a specific field. And I checked into the import feature in the admin dept, hard to understand and very restricted in several areas I need updated.
I love the automatic email feature, as it is helpful when we are out of the office or to follow up on tickets that have not been replied to.
There are problems and a need for improvement in the numbering system. Random numbering for tickets can be sometimes confusing.
THey are responsive, available, and knowledgeable. We are clearly pushing parts of the software beyond its intended use, and they have been helpful identifying what is possible.
Sometimes you just want to email one person on the customer list for a ticket, so you have to go to normal email to do that, rather than spam all the other people on the ticket.
This system is great, simple, and easy to use. There is a ton of functionality and features like keeping track of inventory and running reports.
They are always willing to help and provide more training. Every time that we have reached out for support due to issues they are quickly addressed and resolved.
Team Support is easy to use for both our employees and customers. With Team Support you don't have to worry about losing tickets or correspondence with clients.
Ticket creation and ticket prioritizing is excellent. Ticket update is simple and client gets a copy of the updates via email is a great feature.
Excellent, reviewed many systems and this one has all the features we wanted at affordable pricing.
I like the ease of use and collaborative nature TeamSupport provides. Our team is able to quickly find information, view tickets together, and work together to solve customer issues.
Ticket escalation to other groups is easy. Customer management is excellent.
Great CRM tool, especially if you're looking to reduce cost while improving efficiency.
Ease of Use and integration it provides with other products.
Its wide integration and your ability to create custom templates.
It can be super helpful to better communication within your org and connecting other forms of communication like Facebook chat.
However, the number of times we experienced an outage was frustrating.
Support team really does an incredible job at providing super helpful information quickly and kindly. Their self-support documentation is also wonderful.
When you send a message there is a gap of 5 seconds to cancel it but once it has been sent there is no way to recall it.
There are so many features that are great for organizing your inbox. The organizational benefits allow you to be more efficient in your daily workflow.
I really did not listen to the sales rep, he warn me, literally said: if you ar going to use it only for the scheduling links features it will be an overkill.
It's super easy to use and perfect when working in team. It's basically impossible to miss any email with this software and super nice the way it looks like when using it on a daily basis.
When I try to use my Gmail now it causes a lot of bugs with moving/altering emails. This is rather annoying as I still need to use my standard email for internal emailing.
This software makes it easy to collaborate on emails, gives staff accountability, has fair audit features, and if you pay enough money, the ability to create additional roles is also pretty nice.
Our overall experience with Front has been extremely positive. Front provides a great interface and robust feature set that does exactly what it needs to do to get the job done.
I think my favorite thing about Front is the ability to collaborate with teammates on emails + share drafts. I also use the canned response feature A LOT, as well as the Snooze ability.
It has integration with Salesforce that allows our reps to interact seamlessly (for 90%+ of instances). We're very happy with the rule automation and workflow management.
Front is great categorizing and assigning inbound messages in an efficient manner. I especially love the tag feature.
I like the simplicity and intuitiveness of Front. One of my favorite little features is how you can create a new pre-written response directly from an email you're drafting up.
I also love the UI, to me it's much more clean and open in comparison to gmail, what we used before Front.
I love the ability to interact with all our support tools - phone, email, chat from intercom, while interacting with our full team (support team of 5).
Front is a fantastic tool for teams on a budget.
Used as a shared inbox for our customer success org and it solves so many problems. Shared inbox, Salesforce integration, and assigning tasks are some highlights.
It can be super helpful to better communication within your org and connecting other forms of communication like Facebook chat.
However, the number of times we experienced an outage was frustrating.
Support team really does an incredible job at providing super helpful information quickly and kindly. Their self-support documentation is also wonderful.
When you send a message there is a gap of 5 seconds to cancel it but once it has been sent there is no way to recall it.
There are so many features that are great for organizing your inbox. The organizational benefits allow you to be more efficient in your daily workflow.
I really did not listen to the sales rep, he warn me, literally said: if you ar going to use it only for the scheduling links features it will be an overkill.
It's super easy to use and perfect when working in team. It's basically impossible to miss any email with this software and super nice the way it looks like when using it on a daily basis.
When I try to use my Gmail now it causes a lot of bugs with moving/altering emails. This is rather annoying as I still need to use my standard email for internal emailing.
This software makes it easy to collaborate on emails, gives staff accountability, has fair audit features, and if you pay enough money, the ability to create additional roles is also pretty nice.
Our overall experience with Front has been extremely positive. Front provides a great interface and robust feature set that does exactly what it needs to do to get the job done.
I think my favorite thing about Front is the ability to collaborate with teammates on emails + share drafts. I also use the canned response feature A LOT, as well as the Snooze ability.
It has integration with Salesforce that allows our reps to interact seamlessly (for 90%+ of instances). We're very happy with the rule automation and workflow management.
Front is great categorizing and assigning inbound messages in an efficient manner. I especially love the tag feature.
I like the simplicity and intuitiveness of Front. One of my favorite little features is how you can create a new pre-written response directly from an email you're drafting up.
I also love the UI, to me it's much more clean and open in comparison to gmail, what we used before Front.
I love the ability to interact with all our support tools - phone, email, chat from intercom, while interacting with our full team (support team of 5).
Front is a fantastic tool for teams on a budget.
Used as a shared inbox for our customer success org and it solves so many problems. Shared inbox, Salesforce integration, and assigning tasks are some highlights.
It can be super helpful to better communication within your org and connecting other forms of communication like Facebook chat.
However, the number of times we experienced an outage was frustrating.
Support team really does an incredible job at providing super helpful information quickly and kindly. Their self-support documentation is also wonderful.
When you send a message there is a gap of 5 seconds to cancel it but once it has been sent there is no way to recall it.
There are so many features that are great for organizing your inbox. The organizational benefits allow you to be more efficient in your daily workflow.
I really did not listen to the sales rep, he warn me, literally said: if you ar going to use it only for the scheduling links features it will be an overkill.
It's super easy to use and perfect when working in team. It's basically impossible to miss any email with this software and super nice the way it looks like when using it on a daily basis.
When I try to use my Gmail now it causes a lot of bugs with moving/altering emails. This is rather annoying as I still need to use my standard email for internal emailing.
This software makes it easy to collaborate on emails, gives staff accountability, has fair audit features, and if you pay enough money, the ability to create additional roles is also pretty nice.
Our overall experience with Front has been extremely positive. Front provides a great interface and robust feature set that does exactly what it needs to do to get the job done.
I think my favorite thing about Front is the ability to collaborate with teammates on emails + share drafts. I also use the canned response feature A LOT, as well as the Snooze ability.
It has integration with Salesforce that allows our reps to interact seamlessly (for 90%+ of instances). We're very happy with the rule automation and workflow management.
Front is great categorizing and assigning inbound messages in an efficient manner. I especially love the tag feature.
I like the simplicity and intuitiveness of Front. One of my favorite little features is how you can create a new pre-written response directly from an email you're drafting up.
I also love the UI, to me it's much more clean and open in comparison to gmail, what we used before Front.
I love the ability to interact with all our support tools - phone, email, chat from intercom, while interacting with our full team (support team of 5).
Front is a fantastic tool for teams on a budget.
Used as a shared inbox for our customer success org and it solves so many problems. Shared inbox, Salesforce integration, and assigning tasks are some highlights.
We enjoy the fact that this software is easy to use and the features are robust. Good API access also helps us to integrate with our current software.
Sometimes the rating data goes missing which makes it hard to keep track. Can lag sometimes which is annoying.
Comm100 is one of the best LiveChat tools, it's stable and reliable and easy to use both for the agents and customers.
The need for an additional license so that an administrator can access the software while agents are using it is frustrating.
It is good, strong connection 24/7, good dictionary and auto correct, good statistic and reports can be loaded, easy to manage operators, no limit of the chat accepted.
Maybe a notification or summary. Had to figure out what went wrong and found out you guys changed your IP.
Ease of use is a big reason why using Comm100 is great. As a new user, it took me little to no time to learn the ropes, as they say, and the quality of the site is great.
When there are problems it can be a bit of a blackbox. No real troubleshooting tools.
It's another tool we utilize to access a larger customer base and provide excellent customer service. Luckily this program is super easy to navigate around.
User friendly , variety of options - great opportunity for customization and adjustment to your company's needs.
I like the ease of navigation. I also enjoy the canned response, this saves time on typing and being able to respond to customers easily.
The pricing and features of this chat product is definitely top notch. The features included make it for an excellent, full experience for the agent and the customer.
Able to give good customer service through chat. We would like for you guys to make the icons for customers and also for us to attach files or send documents more visible and easier to access.
I can track visitors in real time and talk to them proactively. It integrates with Comm100 Ticket, great feature.
The ability to add templates ( both for the whole team and for your own personal use ) lets you express yourself freely.
Comm100 has excellent features, a good range of tools and is well-priced compared to some competitors. It's not as cheap as some alternatives but you really do get what pay for with Comm100.
Comm100 is easily customizable and satisfies all of our needs for a customer facing communication solution.
You can set up autoaccept for agents ,which means that new chats automatically get accepted at a random , equally distributed way.
We enjoy the fact that this software is easy to use and the features are robust. Good API access also helps us to integrate with our current software.
Sometimes the rating data goes missing which makes it hard to keep track. Can lag sometimes which is annoying.
Comm100 is one of the best LiveChat tools, it's stable and reliable and easy to use both for the agents and customers.
The need for an additional license so that an administrator can access the software while agents are using it is frustrating.
It is good, strong connection 24/7, good dictionary and auto correct, good statistic and reports can be loaded, easy to manage operators, no limit of the chat accepted.
Maybe a notification or summary. Had to figure out what went wrong and found out you guys changed your IP.
Ease of use is a big reason why using Comm100 is great. As a new user, it took me little to no time to learn the ropes, as they say, and the quality of the site is great.
When there are problems it can be a bit of a blackbox. No real troubleshooting tools.
It's another tool we utilize to access a larger customer base and provide excellent customer service. Luckily this program is super easy to navigate around.
User friendly , variety of options - great opportunity for customization and adjustment to your company's needs.
I like the ease of navigation. I also enjoy the canned response, this saves time on typing and being able to respond to customers easily.
The pricing and features of this chat product is definitely top notch. The features included make it for an excellent, full experience for the agent and the customer.
Able to give good customer service through chat. We would like for you guys to make the icons for customers and also for us to attach files or send documents more visible and easier to access.
I can track visitors in real time and talk to them proactively. It integrates with Comm100 Ticket, great feature.
The ability to add templates ( both for the whole team and for your own personal use ) lets you express yourself freely.
Comm100 has excellent features, a good range of tools and is well-priced compared to some competitors. It's not as cheap as some alternatives but you really do get what pay for with Comm100.
Comm100 is easily customizable and satisfies all of our needs for a customer facing communication solution.
You can set up autoaccept for agents ,which means that new chats automatically get accepted at a random , equally distributed way.
We enjoy the fact that this software is easy to use and the features are robust. Good API access also helps us to integrate with our current software.
Sometimes the rating data goes missing which makes it hard to keep track. Can lag sometimes which is annoying.
Comm100 is one of the best LiveChat tools, it's stable and reliable and easy to use both for the agents and customers.
The need for an additional license so that an administrator can access the software while agents are using it is frustrating.
It is good, strong connection 24/7, good dictionary and auto correct, good statistic and reports can be loaded, easy to manage operators, no limit of the chat accepted.
Maybe a notification or summary. Had to figure out what went wrong and found out you guys changed your IP.
Ease of use is a big reason why using Comm100 is great. As a new user, it took me little to no time to learn the ropes, as they say, and the quality of the site is great.
When there are problems it can be a bit of a blackbox. No real troubleshooting tools.
It's another tool we utilize to access a larger customer base and provide excellent customer service. Luckily this program is super easy to navigate around.
User friendly , variety of options - great opportunity for customization and adjustment to your company's needs.
I like the ease of navigation. I also enjoy the canned response, this saves time on typing and being able to respond to customers easily.
The pricing and features of this chat product is definitely top notch. The features included make it for an excellent, full experience for the agent and the customer.
Able to give good customer service through chat. We would like for you guys to make the icons for customers and also for us to attach files or send documents more visible and easier to access.
I can track visitors in real time and talk to them proactively. It integrates with Comm100 Ticket, great feature.
The ability to add templates ( both for the whole team and for your own personal use ) lets you express yourself freely.
Comm100 has excellent features, a good range of tools and is well-priced compared to some competitors. It's not as cheap as some alternatives but you really do get what pay for with Comm100.
Comm100 is easily customizable and satisfies all of our needs for a customer facing communication solution.
You can set up autoaccept for agents ,which means that new chats automatically get accepted at a random , equally distributed way.
Zoho Desk is a great addition to the Zoho Suite of products. We appreciate the great value offers in the entire suite.
Previous to using Zoho, we were managing all our CS in our email inbox. Items were getting lost or forgotten about and it was driving me crazy.
You can customize anything you would like to match your platform's needs. It follows all relevant customer behavior ,prior to interactions , and it helps us anticipate their needs better.
The user interface can be a bit confusing if you are an entry level user.
I like that this helpdesk solution is flexible enough to allow for various usage - in my case we used it to field digital marketing and creative requests.
Lack of customization options in the lower subscription tiers.
It is very practical to use, friendly and super complete the tool, to be able to control the tickets in detail.
Sometimes it does not allow the administrator to assign tasks to their teams. It is an error that occurs occasionally.
Integration with a lot of helpful apps to fulfill your task in a better way ex.
It easy to use and user friendly. Remote access tool is very good.
Fantastic and easy experice, fast to set up and customize.
We've thought that it was' improved our reaction times to inbound messages, and accordingly the speed at which we will answer and resolve clients' inquiries.
Great - and their customer service is great as well.
The Zoho support is excellent and they always solve the issues you are trying to tackle.
We're a Books and Subscriptions user so being able to have a single pane of glass view is amazing.
Too many useful tool and easy to use friendly interface.
Cost and ease of getting set up. Support personnel always helpful.
Good Integration with Sprint and allows tickets to integrate.
Zoho Desk is a great addition to the Zoho Suite of products. We appreciate the great value offers in the entire suite.
Previous to using Zoho, we were managing all our CS in our email inbox. Items were getting lost or forgotten about and it was driving me crazy.
You can customize anything you would like to match your platform's needs. It follows all relevant customer behavior ,prior to interactions , and it helps us anticipate their needs better.
The user interface can be a bit confusing if you are an entry level user.
I like that this helpdesk solution is flexible enough to allow for various usage - in my case we used it to field digital marketing and creative requests.
Lack of customization options in the lower subscription tiers.
It is very practical to use, friendly and super complete the tool, to be able to control the tickets in detail.
Sometimes it does not allow the administrator to assign tasks to their teams. It is an error that occurs occasionally.
Integration with a lot of helpful apps to fulfill your task in a better way ex.
It easy to use and user friendly. Remote access tool is very good.
Fantastic and easy experice, fast to set up and customize.
We've thought that it was' improved our reaction times to inbound messages, and accordingly the speed at which we will answer and resolve clients' inquiries.
Great - and their customer service is great as well.
The Zoho support is excellent and they always solve the issues you are trying to tackle.
We're a Books and Subscriptions user so being able to have a single pane of glass view is amazing.
Too many useful tool and easy to use friendly interface.
Cost and ease of getting set up. Support personnel always helpful.
Good Integration with Sprint and allows tickets to integrate.
Zoho Desk is a great addition to the Zoho Suite of products. We appreciate the great value offers in the entire suite.
Previous to using Zoho, we were managing all our CS in our email inbox. Items were getting lost or forgotten about and it was driving me crazy.
You can customize anything you would like to match your platform's needs. It follows all relevant customer behavior ,prior to interactions , and it helps us anticipate their needs better.
The user interface can be a bit confusing if you are an entry level user.
I like that this helpdesk solution is flexible enough to allow for various usage - in my case we used it to field digital marketing and creative requests.
Lack of customization options in the lower subscription tiers.
It is very practical to use, friendly and super complete the tool, to be able to control the tickets in detail.
Sometimes it does not allow the administrator to assign tasks to their teams. It is an error that occurs occasionally.
Integration with a lot of helpful apps to fulfill your task in a better way ex.
It easy to use and user friendly. Remote access tool is very good.
Fantastic and easy experice, fast to set up and customize.
We've thought that it was' improved our reaction times to inbound messages, and accordingly the speed at which we will answer and resolve clients' inquiries.
Great - and their customer service is great as well.
The Zoho support is excellent and they always solve the issues you are trying to tackle.
We're a Books and Subscriptions user so being able to have a single pane of glass view is amazing.
Too many useful tool and easy to use friendly interface.
Cost and ease of getting set up. Support personnel always helpful.
Good Integration with Sprint and allows tickets to integrate.
Good software helps create a high productivity rate and happy customers. We have both now that we have Supportbench.
Once you send me screen shots of the 3 posts, I'll send you the first milstone.
The notes have been a huge help in keeping track of the situations on each ticket, and it does this better than other software, in my opinion.
Let me tell you, Supportbench is the cat's pajamas. No need to keep the IT team on speed dial anymore - we're in the driver's seat.
This software has been incredible in helping us track ticket requests more accurately, with a wonderful interface, to boot.
If your workflows are simple, this might not be ideal for you.
Having used most ticketing systems out there, this one by far takes top prize. It's super easy and intuitive so you can flow through your cases and day.
We had some difficulty customizing our customer portal as we don’t have anyone on our team who knows how to handle it.
Supportbench has been invaluable to our company. I would recommend it to other small to medium businesses looking for a simple, yet effective and malleable customer support solution.
Because it’s been so easy to use, it’s promoting more collaboration and communication within teams, making our work more efficient and effective.
It is exceptionally price effective at small and large scale deployments. Unlimited customization that curupasses the competitions simple interface that often is supported by underdeveloped code.
You'll love how quickly smooth and easy it is to assign tickets to Customer Customer Services and Enterprise.
It was great that at this price point, they included chat too.
Overall: The system itself it great, but I think the Supportbench team makes the real impact.
There are many functions that allow quick handling of cases. Cases are grouped together to keep things clean and concise and saves time when questions arise.
My favorite part of Supportbench is how fully integrated it is with different systems. It gives me a seamless working environment where I don’t have to deal with the mess of multiple tools.
The environment is highly collaborative and has allowed the teams to work closer together now than ever before. This has also allowed the teams to provide faster and better support.
Put together it's also much cheaper, so it's a clear win-win-win, while retaining flexibility to integrate with other tools out there.
Good software helps create a high productivity rate and happy customers. We have both now that we have Supportbench.
Once you send me screen shots of the 3 posts, I'll send you the first milstone.
The notes have been a huge help in keeping track of the situations on each ticket, and it does this better than other software, in my opinion.
Let me tell you, Supportbench is the cat's pajamas. No need to keep the IT team on speed dial anymore - we're in the driver's seat.
This software has been incredible in helping us track ticket requests more accurately, with a wonderful interface, to boot.
If your workflows are simple, this might not be ideal for you.
Having used most ticketing systems out there, this one by far takes top prize. It's super easy and intuitive so you can flow through your cases and day.
We had some difficulty customizing our customer portal as we don’t have anyone on our team who knows how to handle it.
Supportbench has been invaluable to our company. I would recommend it to other small to medium businesses looking for a simple, yet effective and malleable customer support solution.
Because it’s been so easy to use, it’s promoting more collaboration and communication within teams, making our work more efficient and effective.
It is exceptionally price effective at small and large scale deployments. Unlimited customization that curupasses the competitions simple interface that often is supported by underdeveloped code.
You'll love how quickly smooth and easy it is to assign tickets to Customer Customer Services and Enterprise.
It was great that at this price point, they included chat too.
Overall: The system itself it great, but I think the Supportbench team makes the real impact.
There are many functions that allow quick handling of cases. Cases are grouped together to keep things clean and concise and saves time when questions arise.
My favorite part of Supportbench is how fully integrated it is with different systems. It gives me a seamless working environment where I don’t have to deal with the mess of multiple tools.
The environment is highly collaborative and has allowed the teams to work closer together now than ever before. This has also allowed the teams to provide faster and better support.
Put together it's also much cheaper, so it's a clear win-win-win, while retaining flexibility to integrate with other tools out there.
Good software helps create a high productivity rate and happy customers. We have both now that we have Supportbench.
Once you send me screen shots of the 3 posts, I'll send you the first milstone.
The notes have been a huge help in keeping track of the situations on each ticket, and it does this better than other software, in my opinion.
Let me tell you, Supportbench is the cat's pajamas. No need to keep the IT team on speed dial anymore - we're in the driver's seat.
This software has been incredible in helping us track ticket requests more accurately, with a wonderful interface, to boot.
If your workflows are simple, this might not be ideal for you.
Having used most ticketing systems out there, this one by far takes top prize. It's super easy and intuitive so you can flow through your cases and day.
We had some difficulty customizing our customer portal as we don’t have anyone on our team who knows how to handle it.
Supportbench has been invaluable to our company. I would recommend it to other small to medium businesses looking for a simple, yet effective and malleable customer support solution.
Because it’s been so easy to use, it’s promoting more collaboration and communication within teams, making our work more efficient and effective.
It is exceptionally price effective at small and large scale deployments. Unlimited customization that curupasses the competitions simple interface that often is supported by underdeveloped code.
You'll love how quickly smooth and easy it is to assign tickets to Customer Customer Services and Enterprise.
It was great that at this price point, they included chat too.
Overall: The system itself it great, but I think the Supportbench team makes the real impact.
There are many functions that allow quick handling of cases. Cases are grouped together to keep things clean and concise and saves time when questions arise.
My favorite part of Supportbench is how fully integrated it is with different systems. It gives me a seamless working environment where I don’t have to deal with the mess of multiple tools.
The environment is highly collaborative and has allowed the teams to work closer together now than ever before. This has also allowed the teams to provide faster and better support.
Put together it's also much cheaper, so it's a clear win-win-win, while retaining flexibility to integrate with other tools out there.
It's a powerful, elegant and quite complete helpdesk/live chat/ticket handling solution. It has a very complete free tier and powerful (if expensive for us) premium features.
Okay, but the UX is atrocious. Out of all the other helpdesk solutions I have used, LiveAgent is by far the most frustrating to set up and navigate.
Their CS is super responsive and helpful. Easy to set up, value-cost is off the chain and has the all the right functionalities I needed.
The knowledge base is ugly which makes it ugly old website. As mentioned earlier it has an overwhelming amount of features which means a little learning curve.
You can largely set it up yourself which is always a good sign. There is good separation of modules which allows you to grow into greater use of the system one piece at a time.
Before I had to answer emails, social network separately and this was lost throughout the conversations which made the support very flawed and annoying.
I love the way this whole software was built to help companies get a single solution to manage all the things to keep their clients happy. Such a nice tool and ease of use even for beginners.
I've been looking across several platforms to get necessary functionality, all of them either were too expensive or too complicated to setup or missed necessary features.
They have always been very prompt in answering questions, and helping me figure out how to do what I want with the software to create a great customer service experience for my clients.
I've been using other services to manage support tickets and live interactions for years, and I just pulled the plug on those other services. This is an excellent product at an awesome price point.
I liked how support team was giving me enough time to evaluate the system and in the end i chose it. Very good platform, highly recommend for any size of the businesses.
The social media integration is a bonus. The organization of tickets is easy to follow and I love the options to put tabs and labels on tickets and I can transfer them to colleagues with ease.
This is an easy to use app which helps me in managing my clients perfectly.
We love the centralized ticketing, and ability to connect emails and chats to the user. The chat functionality is easy to implement and use.
Very happy with over all experience, much better than our old system.
We were able to provide a better level of response to our customers and also analyse the areas of our business which were creating the most issues and resolve them.
The most important criteria for our company was ease of use for our 25 agents and minimal configuration to get up and running.
Easy to integrate, premade features, great support.
It's a powerful, elegant and quite complete helpdesk/live chat/ticket handling solution. It has a very complete free tier and powerful (if expensive for us) premium features.
Okay, but the UX is atrocious. Out of all the other helpdesk solutions I have used, LiveAgent is by far the most frustrating to set up and navigate.
Their CS is super responsive and helpful. Easy to set up, value-cost is off the chain and has the all the right functionalities I needed.
The knowledge base is ugly which makes it ugly old website. As mentioned earlier it has an overwhelming amount of features which means a little learning curve.
You can largely set it up yourself which is always a good sign. There is good separation of modules which allows you to grow into greater use of the system one piece at a time.
Before I had to answer emails, social network separately and this was lost throughout the conversations which made the support very flawed and annoying.
I love the way this whole software was built to help companies get a single solution to manage all the things to keep their clients happy. Such a nice tool and ease of use even for beginners.
I've been looking across several platforms to get necessary functionality, all of them either were too expensive or too complicated to setup or missed necessary features.
They have always been very prompt in answering questions, and helping me figure out how to do what I want with the software to create a great customer service experience for my clients.
I've been using other services to manage support tickets and live interactions for years, and I just pulled the plug on those other services. This is an excellent product at an awesome price point.
I liked how support team was giving me enough time to evaluate the system and in the end i chose it. Very good platform, highly recommend for any size of the businesses.
The social media integration is a bonus. The organization of tickets is easy to follow and I love the options to put tabs and labels on tickets and I can transfer them to colleagues with ease.
This is an easy to use app which helps me in managing my clients perfectly.
We love the centralized ticketing, and ability to connect emails and chats to the user. The chat functionality is easy to implement and use.
Very happy with over all experience, much better than our old system.
We were able to provide a better level of response to our customers and also analyse the areas of our business which were creating the most issues and resolve them.
The most important criteria for our company was ease of use for our 25 agents and minimal configuration to get up and running.
Easy to integrate, premade features, great support.
It's a powerful, elegant and quite complete helpdesk/live chat/ticket handling solution. It has a very complete free tier and powerful (if expensive for us) premium features.
Okay, but the UX is atrocious. Out of all the other helpdesk solutions I have used, LiveAgent is by far the most frustrating to set up and navigate.
Their CS is super responsive and helpful. Easy to set up, value-cost is off the chain and has the all the right functionalities I needed.
The knowledge base is ugly which makes it ugly old website. As mentioned earlier it has an overwhelming amount of features which means a little learning curve.
You can largely set it up yourself which is always a good sign. There is good separation of modules which allows you to grow into greater use of the system one piece at a time.
Before I had to answer emails, social network separately and this was lost throughout the conversations which made the support very flawed and annoying.
I love the way this whole software was built to help companies get a single solution to manage all the things to keep their clients happy. Such a nice tool and ease of use even for beginners.
I've been looking across several platforms to get necessary functionality, all of them either were too expensive or too complicated to setup or missed necessary features.
They have always been very prompt in answering questions, and helping me figure out how to do what I want with the software to create a great customer service experience for my clients.
I've been using other services to manage support tickets and live interactions for years, and I just pulled the plug on those other services. This is an excellent product at an awesome price point.
I liked how support team was giving me enough time to evaluate the system and in the end i chose it. Very good platform, highly recommend for any size of the businesses.
The social media integration is a bonus. The organization of tickets is easy to follow and I love the options to put tabs and labels on tickets and I can transfer them to colleagues with ease.
This is an easy to use app which helps me in managing my clients perfectly.
We love the centralized ticketing, and ability to connect emails and chats to the user. The chat functionality is easy to implement and use.
Very happy with over all experience, much better than our old system.
We were able to provide a better level of response to our customers and also analyse the areas of our business which were creating the most issues and resolve them.
The most important criteria for our company was ease of use for our 25 agents and minimal configuration to get up and running.
Easy to integrate, premade features, great support.
Great design; Great scalability; Easy integration; Great customer support; Many features and functionalities.
The major problem came suddenly and imperceptibly: the userlike system stopped to send offline messages to our inbox.
Works, does what it should, integrations like Slack or Pipedrive are still far from being awesome.
The chat feature is about to be retired and replaced by a new feature which is available in beta only for now. That currently makes it a little confusing.
Very Easy to use and a perfect Implement in my website. Best and very fast costumer support.
But it was really weird, imagine: the client close the chat widget to continue the navigation or to read something on the page, and when he reopens it - it's a new conversation that starts.
Used this solution on a few websites that i run now. Great initial product with the opportunity to grow into its higher tiers.
Some limited features on trial period. Somehow restritcted statistics.
Nice Styling options, fair price packages for premium. Client liked it from the beginning.
Ease of use, ability to fine tune, intergration to other platforms.
I am very pleased with the tool. Elegant and professional.
I just absolutely love it. So easy and quick to set up.
I loved how you the messages are forwarded to my email incase I am not on the userlike site.
It was well designed and has an excellent backup system.
It is easy to use and very easy to integrate in your website/system/software.
Easiness of use, user friendly and fast response.
I'm resolving help desk interactivity between customer and sales.
Their knowledige is not limited to building tools, they also know very well how to use it: very helpful and fast support by chat.
Great design; Great scalability; Easy integration; Great customer support; Many features and functionalities.
The major problem came suddenly and imperceptibly: the userlike system stopped to send offline messages to our inbox.
Works, does what it should, integrations like Slack or Pipedrive are still far from being awesome.
The chat feature is about to be retired and replaced by a new feature which is available in beta only for now. That currently makes it a little confusing.
Very Easy to use and a perfect Implement in my website. Best and very fast costumer support.
But it was really weird, imagine: the client close the chat widget to continue the navigation or to read something on the page, and when he reopens it - it's a new conversation that starts.
Used this solution on a few websites that i run now. Great initial product with the opportunity to grow into its higher tiers.
Some limited features on trial period. Somehow restritcted statistics.
Nice Styling options, fair price packages for premium. Client liked it from the beginning.
Ease of use, ability to fine tune, intergration to other platforms.
I am very pleased with the tool. Elegant and professional.
I just absolutely love it. So easy and quick to set up.
I loved how you the messages are forwarded to my email incase I am not on the userlike site.
It was well designed and has an excellent backup system.
It is easy to use and very easy to integrate in your website/system/software.
Easiness of use, user friendly and fast response.
I'm resolving help desk interactivity between customer and sales.
Their knowledige is not limited to building tools, they also know very well how to use it: very helpful and fast support by chat.
Great design; Great scalability; Easy integration; Great customer support; Many features and functionalities.
The major problem came suddenly and imperceptibly: the userlike system stopped to send offline messages to our inbox.
Works, does what it should, integrations like Slack or Pipedrive are still far from being awesome.
The chat feature is about to be retired and replaced by a new feature which is available in beta only for now. That currently makes it a little confusing.
Very Easy to use and a perfect Implement in my website. Best and very fast costumer support.
But it was really weird, imagine: the client close the chat widget to continue the navigation or to read something on the page, and when he reopens it - it's a new conversation that starts.
Used this solution on a few websites that i run now. Great initial product with the opportunity to grow into its higher tiers.
Some limited features on trial period. Somehow restritcted statistics.
Nice Styling options, fair price packages for premium. Client liked it from the beginning.
Ease of use, ability to fine tune, intergration to other platforms.
I am very pleased with the tool. Elegant and professional.
I just absolutely love it. So easy and quick to set up.
I loved how you the messages are forwarded to my email incase I am not on the userlike site.
It was well designed and has an excellent backup system.
It is easy to use and very easy to integrate in your website/system/software.
Easiness of use, user friendly and fast response.
I'm resolving help desk interactivity between customer and sales.
Their knowledige is not limited to building tools, they also know very well how to use it: very helpful and fast support by chat.
We feel like having a live chat has given us a competitive edge in our market and our customer response has been wonderful. The interface is easy to use and the technical support has been excellent.
For example, it's all drag and drop - so the entire chatbot can start to form a jumbled mess if you're not careful.
So far, really good experience - contacted customer support and they were friendly and helpful.
Missing tutorials in Spanish. Admin may know but end admin user doesn't know English.
It is easy to use and has a lot of features. Developers of this app are not into the money and it is very nice to know that there are some people who still share their skills.
The chatbot brought me first leads and subscribers. I was so shocked, that before with the standard chat no one contacted us - but with the automated chatbot I was getting and getting leads.
Tidio has been a great product. We still have a lot to learn, but so far, everything is excellent.
No direct integration with slack to handle chats directly from slack.
Great product, easy to use and great for implementing automation.
I find it easier to use than the previous software we were using. I really like how you can customise branding to make it fit in better with your website.
Moreover, whenever I have an issue or need help, customer support is incredibly responsive and always has solutions for me.
As a user of this program, it is very easy to download and integrate into a webpage. This product has good design and documentation.
I'm a startup so I love that it lets me know someone's on my site and allows me to get ready to respond if they need help.
The positive result came in the first month of use, old customers and employees also praised the choice.
It is really easy to use and it is great designed.
Price, Ease of use, Great function to predict what customer type.
With Tidio, we have seen a dramatic increase in people connecting with our team via the chat, and have been able to help address people's questions/issues quicker than ever before.
They also has some integrations for CRMs like Wordpress. It also has apps for every OS that makes it very handy to reply to website visitors from any device at any time.
We feel like having a live chat has given us a competitive edge in our market and our customer response has been wonderful. The interface is easy to use and the technical support has been excellent.
For example, it's all drag and drop - so the entire chatbot can start to form a jumbled mess if you're not careful.
So far, really good experience - contacted customer support and they were friendly and helpful.
Missing tutorials in Spanish. Admin may know but end admin user doesn't know English.
It is easy to use and has a lot of features. Developers of this app are not into the money and it is very nice to know that there are some people who still share their skills.
The chatbot brought me first leads and subscribers. I was so shocked, that before with the standard chat no one contacted us - but with the automated chatbot I was getting and getting leads.
Tidio has been a great product. We still have a lot to learn, but so far, everything is excellent.
No direct integration with slack to handle chats directly from slack.
Great product, easy to use and great for implementing automation.
I find it easier to use than the previous software we were using. I really like how you can customise branding to make it fit in better with your website.
Moreover, whenever I have an issue or need help, customer support is incredibly responsive and always has solutions for me.
As a user of this program, it is very easy to download and integrate into a webpage. This product has good design and documentation.
I'm a startup so I love that it lets me know someone's on my site and allows me to get ready to respond if they need help.
The positive result came in the first month of use, old customers and employees also praised the choice.
It is really easy to use and it is great designed.
Price, Ease of use, Great function to predict what customer type.
With Tidio, we have seen a dramatic increase in people connecting with our team via the chat, and have been able to help address people's questions/issues quicker than ever before.
They also has some integrations for CRMs like Wordpress. It also has apps for every OS that makes it very handy to reply to website visitors from any device at any time.
We feel like having a live chat has given us a competitive edge in our market and our customer response has been wonderful. The interface is easy to use and the technical support has been excellent.
For example, it's all drag and drop - so the entire chatbot can start to form a jumbled mess if you're not careful.
So far, really good experience - contacted customer support and they were friendly and helpful.
Missing tutorials in Spanish. Admin may know but end admin user doesn't know English.
It is easy to use and has a lot of features. Developers of this app are not into the money and it is very nice to know that there are some people who still share their skills.
The chatbot brought me first leads and subscribers. I was so shocked, that before with the standard chat no one contacted us - but with the automated chatbot I was getting and getting leads.
Tidio has been a great product. We still have a lot to learn, but so far, everything is excellent.
No direct integration with slack to handle chats directly from slack.
Great product, easy to use and great for implementing automation.
I find it easier to use than the previous software we were using. I really like how you can customise branding to make it fit in better with your website.
Moreover, whenever I have an issue or need help, customer support is incredibly responsive and always has solutions for me.
As a user of this program, it is very easy to download and integrate into a webpage. This product has good design and documentation.
I'm a startup so I love that it lets me know someone's on my site and allows me to get ready to respond if they need help.
The positive result came in the first month of use, old customers and employees also praised the choice.
It is really easy to use and it is great designed.
Price, Ease of use, Great function to predict what customer type.
With Tidio, we have seen a dramatic increase in people connecting with our team via the chat, and have been able to help address people's questions/issues quicker than ever before.
They also has some integrations for CRMs like Wordpress. It also has apps for every OS that makes it very handy to reply to website visitors from any device at any time.
I have to point out the perfect customer support from one of your employess. She was very kind, helpful and she has made my day much better.
I've had problems with the mobile app. Conversations were not popping and I was losing chats.
I love the ease of implementation and the ability to customize the chatbox. I think there is a lot for the price that you pay.
The inability to contact customers when a chat has been lost.
I have been able to answer customer questions and concerns successfully. So far Smartsupp has been proven to be a great addition to my business.
Chat is online after signing out. This can create a negative impression for customers.
Smartsupp is easy to integrate and set up so you can really fast interact with your customers which can really improve your conversion rate and make your customer happy.
I am yet to find anything dislike about the software.
Useful tool - generated a couple of useful leads in the last month. Good for regular customer.
The software has a good interface and has a mobile application, I can take care of customers anytime, anywhere.
It integrated easily into our Wordpress based site, and beautifully blends into themes and appearances. The software provided valuable information to help a small business navigate customer service.
It was easy to embed on my website and super easy to use.
Awesome experience overall and well worth the cost.
It is a great chat solution which I am planning to use for my websites. I hope, the small problems will be fixed.
I am currently using the free version and and still performs well all my base requirements. I love the screen recording though.
Great software to communication with customers.
Ease of use, straight forwardness, quick deployment.
Engaging for Customers - Check. Great Customer Service - Check.
I have to point out the perfect customer support from one of your employess. She was very kind, helpful and she has made my day much better.
I've had problems with the mobile app. Conversations were not popping and I was losing chats.
I love the ease of implementation and the ability to customize the chatbox. I think there is a lot for the price that you pay.
The inability to contact customers when a chat has been lost.
I have been able to answer customer questions and concerns successfully. So far Smartsupp has been proven to be a great addition to my business.
Chat is online after signing out. This can create a negative impression for customers.
Smartsupp is easy to integrate and set up so you can really fast interact with your customers which can really improve your conversion rate and make your customer happy.
I am yet to find anything dislike about the software.
Useful tool - generated a couple of useful leads in the last month. Good for regular customer.
The software has a good interface and has a mobile application, I can take care of customers anytime, anywhere.
It integrated easily into our Wordpress based site, and beautifully blends into themes and appearances. The software provided valuable information to help a small business navigate customer service.
It was easy to embed on my website and super easy to use.
Awesome experience overall and well worth the cost.
It is a great chat solution which I am planning to use for my websites. I hope, the small problems will be fixed.
I am currently using the free version and and still performs well all my base requirements. I love the screen recording though.
Great software to communication with customers.
Ease of use, straight forwardness, quick deployment.
Engaging for Customers - Check. Great Customer Service - Check.
I have to point out the perfect customer support from one of your employess. She was very kind, helpful and she has made my day much better.
I've had problems with the mobile app. Conversations were not popping and I was losing chats.
I love the ease of implementation and the ability to customize the chatbox. I think there is a lot for the price that you pay.
The inability to contact customers when a chat has been lost.
I have been able to answer customer questions and concerns successfully. So far Smartsupp has been proven to be a great addition to my business.
Chat is online after signing out. This can create a negative impression for customers.
Smartsupp is easy to integrate and set up so you can really fast interact with your customers which can really improve your conversion rate and make your customer happy.
I am yet to find anything dislike about the software.
Useful tool - generated a couple of useful leads in the last month. Good for regular customer.
The software has a good interface and has a mobile application, I can take care of customers anytime, anywhere.
It integrated easily into our Wordpress based site, and beautifully blends into themes and appearances. The software provided valuable information to help a small business navigate customer service.
It was easy to embed on my website and super easy to use.
Awesome experience overall and well worth the cost.
It is a great chat solution which I am planning to use for my websites. I hope, the small problems will be fixed.
I am currently using the free version and and still performs well all my base requirements. I love the screen recording though.
Great software to communication with customers.
Ease of use, straight forwardness, quick deployment.
Engaging for Customers - Check. Great Customer Service - Check.
The scope of content moderation is fantastic.4 Content management, ease of adaptability of this software is great.5 It is a value for money experience for the end user.
On a rare occasion, my scripting will lag a little bit and I'll need to fill that 1 second gap while loading.
Far and away the best part is the support I've received from a customer rep. They always make themselves available to answer any and all of my questions and share their vast wealth of knowledge.
I can't think of anything at this moment. There's only been a handle of times where Yonyx "made errors" and our scripts wouldn't generate, but that is expected with technology.
Easy to use and it is used friendly, best customer service , Worth for every penny.
The settings menu is a bit confusing, I always have to click around to find what I am looking for.
I like the user interface, it is super intuitive and visually appealing.
To have such an overview is difficult to achieve as I had learned previously before coming across Yonyx.
It's great and easy to use. It is installed on my hard drive, and that's where I like it.
Iam proud to be Revelian family, since i couldn't hear other companies having this great tool.
My experience with Yonyx has been great. It allows call centers to provide versatility in scripting.
I very much enjoy working with these APIs and the platform in general. The user interface for designing decisions trees is extremely easy to use and teach to others.
Yonyx as a whole is a great script tool and is leagues above using a printed out scripting system.
Yonyx is easy-using layout to improve my technical support service.
Yonyx is quick to help with incoming calls, and updating information in real time.
So far with Yonyx, everything has worked as we expected it to, and the resources provided to integrate from start to finish are very complete and easy to work through.
There are consistent errors but familiarization with the product helps to make those errors less of a problem. I use Yonyx daily for up to 150 calls a day and its the best system I've used.
Super intuitive software, but takes time to navigate.
The scope of content moderation is fantastic.4 Content management, ease of adaptability of this software is great.5 It is a value for money experience for the end user.
On a rare occasion, my scripting will lag a little bit and I'll need to fill that 1 second gap while loading.
Far and away the best part is the support I've received from a customer rep. They always make themselves available to answer any and all of my questions and share their vast wealth of knowledge.
I can't think of anything at this moment. There's only been a handle of times where Yonyx "made errors" and our scripts wouldn't generate, but that is expected with technology.
Easy to use and it is used friendly, best customer service , Worth for every penny.
The settings menu is a bit confusing, I always have to click around to find what I am looking for.
I like the user interface, it is super intuitive and visually appealing.
To have such an overview is difficult to achieve as I had learned previously before coming across Yonyx.
It's great and easy to use. It is installed on my hard drive, and that's where I like it.
Iam proud to be Revelian family, since i couldn't hear other companies having this great tool.
My experience with Yonyx has been great. It allows call centers to provide versatility in scripting.
I very much enjoy working with these APIs and the platform in general. The user interface for designing decisions trees is extremely easy to use and teach to others.
Yonyx as a whole is a great script tool and is leagues above using a printed out scripting system.
Yonyx is easy-using layout to improve my technical support service.
Yonyx is quick to help with incoming calls, and updating information in real time.
So far with Yonyx, everything has worked as we expected it to, and the resources provided to integrate from start to finish are very complete and easy to work through.
There are consistent errors but familiarization with the product helps to make those errors less of a problem. I use Yonyx daily for up to 150 calls a day and its the best system I've used.
Super intuitive software, but takes time to navigate.
The scope of content moderation is fantastic.4 Content management, ease of adaptability of this software is great.5 It is a value for money experience for the end user.
On a rare occasion, my scripting will lag a little bit and I'll need to fill that 1 second gap while loading.
Far and away the best part is the support I've received from a customer rep. They always make themselves available to answer any and all of my questions and share their vast wealth of knowledge.
I can't think of anything at this moment. There's only been a handle of times where Yonyx "made errors" and our scripts wouldn't generate, but that is expected with technology.
Easy to use and it is used friendly, best customer service , Worth for every penny.
The settings menu is a bit confusing, I always have to click around to find what I am looking for.
I like the user interface, it is super intuitive and visually appealing.
To have such an overview is difficult to achieve as I had learned previously before coming across Yonyx.
It's great and easy to use. It is installed on my hard drive, and that's where I like it.
Iam proud to be Revelian family, since i couldn't hear other companies having this great tool.
My experience with Yonyx has been great. It allows call centers to provide versatility in scripting.
I very much enjoy working with these APIs and the platform in general. The user interface for designing decisions trees is extremely easy to use and teach to others.
Yonyx as a whole is a great script tool and is leagues above using a printed out scripting system.
Yonyx is easy-using layout to improve my technical support service.
Yonyx is quick to help with incoming calls, and updating information in real time.
So far with Yonyx, everything has worked as we expected it to, and the resources provided to integrate from start to finish are very complete and easy to work through.
There are consistent errors but familiarization with the product helps to make those errors less of a problem. I use Yonyx daily for up to 150 calls a day and its the best system I've used.
Super intuitive software, but takes time to navigate.
This is perfect solution and plugs in perfectly with other NICE products like IEX, QR WFM, etc. Its so much easy for the dev team to configure, integrate and customize the user experience.
The connection problems and calls not being connected with MaxAgent and being listed as "Refused" when it was not a lack of answering that caused it.
Is a easy tool super useful to contact internal and external persons, have different options for reporting, charts that help you to evaluate you and your team.
I don't know if this is a possibility because none of the administrators have found a fix for this but I absolutely hate how there seems to be no way to choose to receive a call.
I love how easy it is to use, there was little to no training required to understand how to use it. It's really good at tracking hours/minutes rendered which is quite helpful in my line of work.
Bad UI, slow customer service, difficult reporting, limited integrations.
Everything, real-time management, reporting, learning is very nice to use. Best part of this is on the go feature, you can login from anywhere to manage your workforce swiftly.
There is a lag and sometimes calls will randomly drop. Sometimes the calls get sent to the wrong dept.
NICE allows us to support our customers on multiple channels with great ease and efficiency.
The responsiveness and lack of mass editing features make it difficult to manage or make large scale changes at once.
What I liked most about this program is the ease of access. When I started this job I was not very familiar with computers , but this software was extremely easy to use.
The main benefit of having NICE is that we can make sure that all of our agents are able to or try to adhere to their daily schedules. They have reminders when its time for a break or lunch.
What I like most about this software is that, it is very understandable and easy to use.
I have extensively researched call center platforms for feature functionality and ease of use. InContact always comes out as the best investment for the cost.
What I like the most about InContact is how easy its for me to use, we were able to integrate this to sales force and it is easy to keep track on your daily activities.
Overall it's a very good product. The support staff is very helpful and the recent updates have made it even easier to use and design.
When it comes to reporting & studio, I love that I have the flexibility/control to build almost anything i could want.
This product allows great management and works perfectly, no downtime so no money lost. I've been using it in different companies and never got much of a problem.
This is perfect solution and plugs in perfectly with other NICE products like IEX, QR WFM, etc. Its so much easy for the dev team to configure, integrate and customize the user experience.
The connection problems and calls not being connected with MaxAgent and being listed as "Refused" when it was not a lack of answering that caused it.
Is a easy tool super useful to contact internal and external persons, have different options for reporting, charts that help you to evaluate you and your team.
I don't know if this is a possibility because none of the administrators have found a fix for this but I absolutely hate how there seems to be no way to choose to receive a call.
I love how easy it is to use, there was little to no training required to understand how to use it. It's really good at tracking hours/minutes rendered which is quite helpful in my line of work.
Bad UI, slow customer service, difficult reporting, limited integrations.
Everything, real-time management, reporting, learning is very nice to use. Best part of this is on the go feature, you can login from anywhere to manage your workforce swiftly.
There is a lag and sometimes calls will randomly drop. Sometimes the calls get sent to the wrong dept.
NICE allows us to support our customers on multiple channels with great ease and efficiency.
The responsiveness and lack of mass editing features make it difficult to manage or make large scale changes at once.
What I liked most about this program is the ease of access. When I started this job I was not very familiar with computers , but this software was extremely easy to use.
The main benefit of having NICE is that we can make sure that all of our agents are able to or try to adhere to their daily schedules. They have reminders when its time for a break or lunch.
What I like most about this software is that, it is very understandable and easy to use.
I have extensively researched call center platforms for feature functionality and ease of use. InContact always comes out as the best investment for the cost.
What I like the most about InContact is how easy its for me to use, we were able to integrate this to sales force and it is easy to keep track on your daily activities.
Overall it's a very good product. The support staff is very helpful and the recent updates have made it even easier to use and design.
When it comes to reporting & studio, I love that I have the flexibility/control to build almost anything i could want.
This product allows great management and works perfectly, no downtime so no money lost. I've been using it in different companies and never got much of a problem.
This is perfect solution and plugs in perfectly with other NICE products like IEX, QR WFM, etc. Its so much easy for the dev team to configure, integrate and customize the user experience.
The connection problems and calls not being connected with MaxAgent and being listed as "Refused" when it was not a lack of answering that caused it.
Is a easy tool super useful to contact internal and external persons, have different options for reporting, charts that help you to evaluate you and your team.
I don't know if this is a possibility because none of the administrators have found a fix for this but I absolutely hate how there seems to be no way to choose to receive a call.
I love how easy it is to use, there was little to no training required to understand how to use it. It's really good at tracking hours/minutes rendered which is quite helpful in my line of work.
Bad UI, slow customer service, difficult reporting, limited integrations.
Everything, real-time management, reporting, learning is very nice to use. Best part of this is on the go feature, you can login from anywhere to manage your workforce swiftly.
There is a lag and sometimes calls will randomly drop. Sometimes the calls get sent to the wrong dept.
NICE allows us to support our customers on multiple channels with great ease and efficiency.
The responsiveness and lack of mass editing features make it difficult to manage or make large scale changes at once.
What I liked most about this program is the ease of access. When I started this job I was not very familiar with computers , but this software was extremely easy to use.
The main benefit of having NICE is that we can make sure that all of our agents are able to or try to adhere to their daily schedules. They have reminders when its time for a break or lunch.
What I like most about this software is that, it is very understandable and easy to use.
I have extensively researched call center platforms for feature functionality and ease of use. InContact always comes out as the best investment for the cost.
What I like the most about InContact is how easy its for me to use, we were able to integrate this to sales force and it is easy to keep track on your daily activities.
Overall it's a very good product. The support staff is very helpful and the recent updates have made it even easier to use and design.
When it comes to reporting & studio, I love that I have the flexibility/control to build almost anything i could want.
This product allows great management and works perfectly, no downtime so no money lost. I've been using it in different companies and never got much of a problem.
Pros and Cons from Zight (formerly CloudApp) users
+15
Overall its been a win for me and people are impressed when I share a video instead of just typing a response to a question they may have.
I made a honest mistake, I was late with cancellation for just one day and they essentially stole my $1000. I don't really know how else to call it other than stealing.
Cloudapp had the best features, better price and a great support/customer success team which made it easy to implement.
Over the years they started to make features only for paid accounts which forced people to pay for the app.
Easy of use, great features for screenshots. CloudApp provide great features to store pictures and integrate easily them in blog posts, with responsive sizing.
There no way to set a pre-defined area to shoot.
Ve had a very good experience with the program and would highly recommend it to others as far as safe secure cloud software goes.
Sometimes I'm feeling that it has a lot of features but it's either harder to find them or most obvious ones are missing.
Despite the technical issues, CloudApp is a perfect solution for remote customer support - it's an easy way to use visuals to communicate important information to a customer.
It's easy to install the app and it only takes up a small space in my menu bar. I love how easy it is to upload by dragging and dropping or manually selecting a file.
Cloudapp replaces the system screenshot macro (If you want it) which makes integration into current workflows seamless. Cloudapps mark up and quick edit tools are actually useful, and fast.
An easy win as an addition to your day to day tools.
I use Cloudapp daily basis with my team and collaborators. The functionality of this app is more than great, every screenshot or GIF you create can be shared very quickly via sharable link.
CloudApp is so easy to use. My favorite part is how I can easily grab my taken screenshot and drag it straight into an email template to sent to prospects.
I know this software doesn't cost a lot, but I love how easy it is to use and I use it daily, in fact, multiple times a day. I can't imagine my life without it.
I use this for snapping web issues for QA purposes. It is pretty easy to use and quick to share images with work colleagues.
We use CloudApp on a regular basis because of its ease of use for both users and customers.
It's a great to do screenshot easily, but the support team is not supportive.
Overall its been a win for me and people are impressed when I share a video instead of just typing a response to a question they may have.
I made a honest mistake, I was late with cancellation for just one day and they essentially stole my $1000. I don't really know how else to call it other than stealing.
Cloudapp had the best features, better price and a great support/customer success team which made it easy to implement.
Over the years they started to make features only for paid accounts which forced people to pay for the app.
Easy of use, great features for screenshots. CloudApp provide great features to store pictures and integrate easily them in blog posts, with responsive sizing.
There no way to set a pre-defined area to shoot.
Ve had a very good experience with the program and would highly recommend it to others as far as safe secure cloud software goes.
Sometimes I'm feeling that it has a lot of features but it's either harder to find them or most obvious ones are missing.
Despite the technical issues, CloudApp is a perfect solution for remote customer support - it's an easy way to use visuals to communicate important information to a customer.
It's easy to install the app and it only takes up a small space in my menu bar. I love how easy it is to upload by dragging and dropping or manually selecting a file.
Cloudapp replaces the system screenshot macro (If you want it) which makes integration into current workflows seamless. Cloudapps mark up and quick edit tools are actually useful, and fast.
An easy win as an addition to your day to day tools.
I use Cloudapp daily basis with my team and collaborators. The functionality of this app is more than great, every screenshot or GIF you create can be shared very quickly via sharable link.
CloudApp is so easy to use. My favorite part is how I can easily grab my taken screenshot and drag it straight into an email template to sent to prospects.
I know this software doesn't cost a lot, but I love how easy it is to use and I use it daily, in fact, multiple times a day. I can't imagine my life without it.
I use this for snapping web issues for QA purposes. It is pretty easy to use and quick to share images with work colleagues.
We use CloudApp on a regular basis because of its ease of use for both users and customers.
It's a great to do screenshot easily, but the support team is not supportive.
Overall its been a win for me and people are impressed when I share a video instead of just typing a response to a question they may have.
I made a honest mistake, I was late with cancellation for just one day and they essentially stole my $1000. I don't really know how else to call it other than stealing.
Cloudapp had the best features, better price and a great support/customer success team which made it easy to implement.
Over the years they started to make features only for paid accounts which forced people to pay for the app.
Easy of use, great features for screenshots. CloudApp provide great features to store pictures and integrate easily them in blog posts, with responsive sizing.
There no way to set a pre-defined area to shoot.
Ve had a very good experience with the program and would highly recommend it to others as far as safe secure cloud software goes.
Sometimes I'm feeling that it has a lot of features but it's either harder to find them or most obvious ones are missing.
Despite the technical issues, CloudApp is a perfect solution for remote customer support - it's an easy way to use visuals to communicate important information to a customer.
It's easy to install the app and it only takes up a small space in my menu bar. I love how easy it is to upload by dragging and dropping or manually selecting a file.
Cloudapp replaces the system screenshot macro (If you want it) which makes integration into current workflows seamless. Cloudapps mark up and quick edit tools are actually useful, and fast.
An easy win as an addition to your day to day tools.
I use Cloudapp daily basis with my team and collaborators. The functionality of this app is more than great, every screenshot or GIF you create can be shared very quickly via sharable link.
CloudApp is so easy to use. My favorite part is how I can easily grab my taken screenshot and drag it straight into an email template to sent to prospects.
I know this software doesn't cost a lot, but I love how easy it is to use and I use it daily, in fact, multiple times a day. I can't imagine my life without it.
I use this for snapping web issues for QA purposes. It is pretty easy to use and quick to share images with work colleagues.
We use CloudApp on a regular basis because of its ease of use for both users and customers.
It's a great to do screenshot easily, but the support team is not supportive.
Easy to use, logging calls and runs reports quickly, loves the dashboards functionality; great ongoing support from Tenfold. Overall great experience.
Sometimes it screws up and double counts inbound calls which can be confusing and a little misleading.
Excellent pre-built reporting/dashboards, seamless integration and great ongoing support from Tenfold. Sales reps love how easy it is to leave call notes, and they utilize the click-to-dial.
Unable to recover data if connection to phone system is interrupted. Occasional issues with call timer, less than once a month.
It's easy of use, user friendly interface, and it's incredible customer support. With the ability to use special commands, Tenfold is an awesome call capture system.
Bugs and at times the program being down which slows down production. From my perspective as employee of Wayfair it works well but there are times it can be frustrating.
It allows me to save time by not having to write notes in sales force in addition to tenfold. The click to dial is also an amazing feature that helps to increase efficiency.
Sometimes I click on the app and it's signed me out. Weird part is that if I click on it again, I'm signed in.
Improves efficiency with the team, easy of use and amazing support. This program blows away any other system, the team that supports this program is second to none.
We love Callinize and cant imagine not having it. And the people behind it seem to really care about me and my needs and they love their product.
Tenfold's customer service is fast and effective. They are consistently improving the product are great at implimenting fixes based on feedback.
The popup is a wonderful feature. The integration with Salesforce, and Customer Service are flawless as well.
I can hear the smile on my customer's face when I greet them with a "Good morning John!" and immediately pick up where we left off.
Tenfold is easy to use with a great interface right at your fingertips. Ease of compatibility with Salesforce is crucial.
Callinize has been a great solution and their team has worked diligently with us to ensure our needs are met. The administrator website it straightforward and simple to use.
Once I complete a call, I am able to seamlessly and quickly add notes with the confidence that everything will be logged.
I love the ease of use this product gives me to my day to day use. I can easily go thorugh many more calls and that means more money in my pocket.
The sales reps were very friendly and responsive. If I ever had any questions about our account, pricing, etc., the sales team would respond to my e-mails and phone calls within minutes.
Easy to use, logging calls and runs reports quickly, loves the dashboards functionality; great ongoing support from Tenfold. Overall great experience.
Sometimes it screws up and double counts inbound calls which can be confusing and a little misleading.
Excellent pre-built reporting/dashboards, seamless integration and great ongoing support from Tenfold. Sales reps love how easy it is to leave call notes, and they utilize the click-to-dial.
Unable to recover data if connection to phone system is interrupted. Occasional issues with call timer, less than once a month.
It's easy of use, user friendly interface, and it's incredible customer support. With the ability to use special commands, Tenfold is an awesome call capture system.
Bugs and at times the program being down which slows down production. From my perspective as employee of Wayfair it works well but there are times it can be frustrating.
It allows me to save time by not having to write notes in sales force in addition to tenfold. The click to dial is also an amazing feature that helps to increase efficiency.
Sometimes I click on the app and it's signed me out. Weird part is that if I click on it again, I'm signed in.
Improves efficiency with the team, easy of use and amazing support. This program blows away any other system, the team that supports this program is second to none.
We love Callinize and cant imagine not having it. And the people behind it seem to really care about me and my needs and they love their product.
Tenfold's customer service is fast and effective. They are consistently improving the product are great at implimenting fixes based on feedback.
The popup is a wonderful feature. The integration with Salesforce, and Customer Service are flawless as well.
I can hear the smile on my customer's face when I greet them with a "Good morning John!" and immediately pick up where we left off.
Tenfold is easy to use with a great interface right at your fingertips. Ease of compatibility with Salesforce is crucial.
Callinize has been a great solution and their team has worked diligently with us to ensure our needs are met. The administrator website it straightforward and simple to use.
Once I complete a call, I am able to seamlessly and quickly add notes with the confidence that everything will be logged.
I love the ease of use this product gives me to my day to day use. I can easily go thorugh many more calls and that means more money in my pocket.
The sales reps were very friendly and responsive. If I ever had any questions about our account, pricing, etc., the sales team would respond to my e-mails and phone calls within minutes.
Easy to use, logging calls and runs reports quickly, loves the dashboards functionality; great ongoing support from Tenfold. Overall great experience.
Sometimes it screws up and double counts inbound calls which can be confusing and a little misleading.
Excellent pre-built reporting/dashboards, seamless integration and great ongoing support from Tenfold. Sales reps love how easy it is to leave call notes, and they utilize the click-to-dial.
Unable to recover data if connection to phone system is interrupted. Occasional issues with call timer, less than once a month.
It's easy of use, user friendly interface, and it's incredible customer support. With the ability to use special commands, Tenfold is an awesome call capture system.
Bugs and at times the program being down which slows down production. From my perspective as employee of Wayfair it works well but there are times it can be frustrating.
It allows me to save time by not having to write notes in sales force in addition to tenfold. The click to dial is also an amazing feature that helps to increase efficiency.
Sometimes I click on the app and it's signed me out. Weird part is that if I click on it again, I'm signed in.
Improves efficiency with the team, easy of use and amazing support. This program blows away any other system, the team that supports this program is second to none.
We love Callinize and cant imagine not having it. And the people behind it seem to really care about me and my needs and they love their product.
Tenfold's customer service is fast and effective. They are consistently improving the product are great at implimenting fixes based on feedback.
The popup is a wonderful feature. The integration with Salesforce, and Customer Service are flawless as well.
I can hear the smile on my customer's face when I greet them with a "Good morning John!" and immediately pick up where we left off.
Tenfold is easy to use with a great interface right at your fingertips. Ease of compatibility with Salesforce is crucial.
Callinize has been a great solution and their team has worked diligently with us to ensure our needs are met. The administrator website it straightforward and simple to use.
Once I complete a call, I am able to seamlessly and quickly add notes with the confidence that everything will be logged.
I love the ease of use this product gives me to my day to day use. I can easily go thorugh many more calls and that means more money in my pocket.
The sales reps were very friendly and responsive. If I ever had any questions about our account, pricing, etc., the sales team would respond to my e-mails and phone calls within minutes.
What I liked the most is ability to configure custom processes per team. Also if team-specific setup worked good for single team, it was easy to share it with other teams.
Customer support is very poor. Sometimes emails sent to the system to generate a ticket will get stuck on the server and we have to manually run a job that kicks the email through.
It is really easy to use and is good for auto-assigning and helping out our smaller sized IT team with solving and making workflow easy.
We tried their "productivity" version which changes the user base but ran into more problems trying to tie everything in make it work as a workflow management system.
IssueTraks support team is super quick and super friendly. I would highly recommend this product.
I also don't like that you tend to get a lot of windows up, sometimes gets confusing.
They are very responsive, helpful, and knowledgeable. I wish all companies had support this good.
When upgrading - it is hard to figure out exactly how the upgrade will effect your specific account.
I could go on and on, but suffice it to say for the price, this gem is amazing. I recommend it to anyone who will listen, and I look forward to the new ways Issuetrak will morph to support its users.
The AD integration works well overall. Support has been great when it was needed, and the company seemed very interested in feedback for possible future improvement.
Overall it has been a great experience with EXCELLENT technical customer support.
If you are looking for a system to create tickets, escalate to others in your organization or even outside your organization and track tickets this is a great product at a good price.
We use it for Help Desk, Asset Management, and issue tracking. The Active Directory integration works seamlessly once configured.
Retrieving information quickly for Decision making is key and this makes my superiors happy anytime am ble to retrieve information quickly. Just try it and you will love it.
The GUI is so nice, easy to use and understand. Like with any new product, it does take time to find out all the options and how to set them up.
Support is very good and receptive to new feature requests. The UI feels dated relative to other help desk software and we would like to see an Android app.
We often learn tricks and best practices from them. IssueTrak allows us to track the progress and document what we've learned for other team members in the future.
Helpful Issue Tracker Software for smaller Projects.
What I liked the most is ability to configure custom processes per team. Also if team-specific setup worked good for single team, it was easy to share it with other teams.
Customer support is very poor. Sometimes emails sent to the system to generate a ticket will get stuck on the server and we have to manually run a job that kicks the email through.
It is really easy to use and is good for auto-assigning and helping out our smaller sized IT team with solving and making workflow easy.
We tried their "productivity" version which changes the user base but ran into more problems trying to tie everything in make it work as a workflow management system.
IssueTraks support team is super quick and super friendly. I would highly recommend this product.
I also don't like that you tend to get a lot of windows up, sometimes gets confusing.
They are very responsive, helpful, and knowledgeable. I wish all companies had support this good.
When upgrading - it is hard to figure out exactly how the upgrade will effect your specific account.
I could go on and on, but suffice it to say for the price, this gem is amazing. I recommend it to anyone who will listen, and I look forward to the new ways Issuetrak will morph to support its users.
The AD integration works well overall. Support has been great when it was needed, and the company seemed very interested in feedback for possible future improvement.
Overall it has been a great experience with EXCELLENT technical customer support.
If you are looking for a system to create tickets, escalate to others in your organization or even outside your organization and track tickets this is a great product at a good price.
We use it for Help Desk, Asset Management, and issue tracking. The Active Directory integration works seamlessly once configured.
Retrieving information quickly for Decision making is key and this makes my superiors happy anytime am ble to retrieve information quickly. Just try it and you will love it.
The GUI is so nice, easy to use and understand. Like with any new product, it does take time to find out all the options and how to set them up.
Support is very good and receptive to new feature requests. The UI feels dated relative to other help desk software and we would like to see an Android app.
We often learn tricks and best practices from them. IssueTrak allows us to track the progress and document what we've learned for other team members in the future.
Helpful Issue Tracker Software for smaller Projects.
What I liked the most is ability to configure custom processes per team. Also if team-specific setup worked good for single team, it was easy to share it with other teams.
Customer support is very poor. Sometimes emails sent to the system to generate a ticket will get stuck on the server and we have to manually run a job that kicks the email through.
It is really easy to use and is good for auto-assigning and helping out our smaller sized IT team with solving and making workflow easy.
We tried their "productivity" version which changes the user base but ran into more problems trying to tie everything in make it work as a workflow management system.
IssueTraks support team is super quick and super friendly. I would highly recommend this product.
I also don't like that you tend to get a lot of windows up, sometimes gets confusing.
They are very responsive, helpful, and knowledgeable. I wish all companies had support this good.
When upgrading - it is hard to figure out exactly how the upgrade will effect your specific account.
I could go on and on, but suffice it to say for the price, this gem is amazing. I recommend it to anyone who will listen, and I look forward to the new ways Issuetrak will morph to support its users.
The AD integration works well overall. Support has been great when it was needed, and the company seemed very interested in feedback for possible future improvement.
Overall it has been a great experience with EXCELLENT technical customer support.
If you are looking for a system to create tickets, escalate to others in your organization or even outside your organization and track tickets this is a great product at a good price.
We use it for Help Desk, Asset Management, and issue tracking. The Active Directory integration works seamlessly once configured.
Retrieving information quickly for Decision making is key and this makes my superiors happy anytime am ble to retrieve information quickly. Just try it and you will love it.
The GUI is so nice, easy to use and understand. Like with any new product, it does take time to find out all the options and how to set them up.
Support is very good and receptive to new feature requests. The UI feels dated relative to other help desk software and we would like to see an Android app.
We often learn tricks and best practices from them. IssueTrak allows us to track the progress and document what we've learned for other team members in the future.
Helpful Issue Tracker Software for smaller Projects.
I also like its automatic reminders and it has integrations with popular calendar apps. In my view, it is a solid choice for companies looking to improve their appointment scheduling process.
I hate the back and forth to set up appointments, it drives me nuts. Once back and forth is fine but the constant how about this, what about that, etc was too much.
Thank you for the great software. I really love what you are doing and I love Bookafy for my business.
I find the navigation confusing. The calendar tab is confusing.
I have been with Bookafy for going on one year and I am very happy. Bookafy is affordable, easy to use, and constantly improving their software.
I also had trouble finding the online payment feature.
Then we started using Bookafy, and for $40 per month we were able to accomplish a lot more than we could with 3K per month. So happy, and I love their customer service.
It is difficult to manage the calendar when I only need to open it up for a few days.
She genuinely seemed to enjoy her job and helping me, and it came out in the service she provided. My first experience with Bookafy Customer Support made me glad I switched from the other company.
Really great and has been working wonders in our business. Ps, I think casey is the owner... and it was pretty cool to have him help us with customer service and never made a deal about it.
The software is awesome, and one thing I really love is all of the integrations.
Pros: We have been using your services for about 1 year and have had hardly any problems. Your customer service is fantastic, the service you provide is really good and the price is very reasonable.
For a small monthly fee, we are saving a massive amount of money and time and I couldn't be happier. Oh yeah, I wanted to say the customer service is great, love the online tech support.
From sales to support, mybusiness needs were taken care of quickly and thoroughly. Thanks Casey and Sarah - highly recommended.
I didn't experienced that with Bookafy. I love the fact that I can create gaps of time between appointments so that I can rest and prepare for other clients.
It has the perfect amount of features. Some software have so many features that it's almost overwhelming to use and unnecessarily complex.
The ability to automatically handle 15 calls which was our intention.
I wanted to ensure that I remain organized and keep in contact with my clients so that good business relationships are fostered. With Bookafy, I can do just that.
I also like its automatic reminders and it has integrations with popular calendar apps. In my view, it is a solid choice for companies looking to improve their appointment scheduling process.
I hate the back and forth to set up appointments, it drives me nuts. Once back and forth is fine but the constant how about this, what about that, etc was too much.
Thank you for the great software. I really love what you are doing and I love Bookafy for my business.
I find the navigation confusing. The calendar tab is confusing.
I have been with Bookafy for going on one year and I am very happy. Bookafy is affordable, easy to use, and constantly improving their software.
I also had trouble finding the online payment feature.
Then we started using Bookafy, and for $40 per month we were able to accomplish a lot more than we could with 3K per month. So happy, and I love their customer service.
It is difficult to manage the calendar when I only need to open it up for a few days.
She genuinely seemed to enjoy her job and helping me, and it came out in the service she provided. My first experience with Bookafy Customer Support made me glad I switched from the other company.
Really great and has been working wonders in our business. Ps, I think casey is the owner... and it was pretty cool to have him help us with customer service and never made a deal about it.
The software is awesome, and one thing I really love is all of the integrations.
Pros: We have been using your services for about 1 year and have had hardly any problems. Your customer service is fantastic, the service you provide is really good and the price is very reasonable.
For a small monthly fee, we are saving a massive amount of money and time and I couldn't be happier. Oh yeah, I wanted to say the customer service is great, love the online tech support.
From sales to support, mybusiness needs were taken care of quickly and thoroughly. Thanks Casey and Sarah - highly recommended.
I didn't experienced that with Bookafy. I love the fact that I can create gaps of time between appointments so that I can rest and prepare for other clients.
It has the perfect amount of features. Some software have so many features that it's almost overwhelming to use and unnecessarily complex.
The ability to automatically handle 15 calls which was our intention.
I wanted to ensure that I remain organized and keep in contact with my clients so that good business relationships are fostered. With Bookafy, I can do just that.
I also like its automatic reminders and it has integrations with popular calendar apps. In my view, it is a solid choice for companies looking to improve their appointment scheduling process.
I hate the back and forth to set up appointments, it drives me nuts. Once back and forth is fine but the constant how about this, what about that, etc was too much.
Thank you for the great software. I really love what you are doing and I love Bookafy for my business.
I find the navigation confusing. The calendar tab is confusing.
I have been with Bookafy for going on one year and I am very happy. Bookafy is affordable, easy to use, and constantly improving their software.
I also had trouble finding the online payment feature.
Then we started using Bookafy, and for $40 per month we were able to accomplish a lot more than we could with 3K per month. So happy, and I love their customer service.
It is difficult to manage the calendar when I only need to open it up for a few days.
She genuinely seemed to enjoy her job and helping me, and it came out in the service she provided. My first experience with Bookafy Customer Support made me glad I switched from the other company.
Really great and has been working wonders in our business. Ps, I think casey is the owner... and it was pretty cool to have him help us with customer service and never made a deal about it.
The software is awesome, and one thing I really love is all of the integrations.
Pros: We have been using your services for about 1 year and have had hardly any problems. Your customer service is fantastic, the service you provide is really good and the price is very reasonable.
For a small monthly fee, we are saving a massive amount of money and time and I couldn't be happier. Oh yeah, I wanted to say the customer service is great, love the online tech support.
From sales to support, mybusiness needs were taken care of quickly and thoroughly. Thanks Casey and Sarah - highly recommended.
I didn't experienced that with Bookafy. I love the fact that I can create gaps of time between appointments so that I can rest and prepare for other clients.
It has the perfect amount of features. Some software have so many features that it's almost overwhelming to use and unnecessarily complex.
The ability to automatically handle 15 calls which was our intention.
I wanted to ensure that I remain organized and keep in contact with my clients so that good business relationships are fostered. With Bookafy, I can do just that.
It's a good product and I would really love to see more competition in this space. There is virtually no competition and Tempo doesn't have to innovate and further improve the product.
I get charged for all users tho half of the users don't need to use the software. Still didn't find a way to only get charged for users that use it.
The software is pretty intuitive and both fast and easy to get time entered into along with a good ability to download data for different integrations we have from the API.
If there's a mistake in my timesheet I have to ask to another admin. Unless there's a permission I missed.
The reporting and filtering capabilities are excellent, and the ability to pull up reports on a yearly basis, then download that data is indispensable for us.
That is why I try to log my time only in the evening, or the next morning. Read about it... it is a horrible thing, what a task switch does to your focus in the long-term.
The seamless integration with Jira is just what I expect from a good plugin.
The worst thing is that, program managers (who are approver but not member of their teams) have to enter teams, and find people to approve one by one.
Best way to track time in JIRA. Very easy for the users, good reports for the managers.
Improve time reporting, best companion to Jira, mobile versión very useful.
Easy to log time via web and app, with great UX. Great reporting breakdowns and customisations for work hours and business usage.
Tempo is directly integrated with Jira - so super easy to use and a seamless part of the team's daily workflow.
The different ways to be able to enter time - especially the daily view with the time. Good integration with JIRA and Ease in customizing and editing.
Excellent product easy to use, would highly recommend it.
In my opinion, it's the best investment we've made into our project tracking technology suite of tools. I can't imagine using Jira without Tempo - and I hope I never have to.
Not only is it easy to generate reports using different filters and groups but the exporting options work very well and we use them with every invoices we create. The support team is also very good.
I like that this software integrates seamlessly with Jira Core, Software, and Service Desk.
Price point is GREAT (We use a hosted server setup). Editing staff timesheets is a breeze...I have never used a system that os so easy to use.
It's a good product and I would really love to see more competition in this space. There is virtually no competition and Tempo doesn't have to innovate and further improve the product.
I get charged for all users tho half of the users don't need to use the software. Still didn't find a way to only get charged for users that use it.
The software is pretty intuitive and both fast and easy to get time entered into along with a good ability to download data for different integrations we have from the API.
If there's a mistake in my timesheet I have to ask to another admin. Unless there's a permission I missed.
The reporting and filtering capabilities are excellent, and the ability to pull up reports on a yearly basis, then download that data is indispensable for us.
That is why I try to log my time only in the evening, or the next morning. Read about it... it is a horrible thing, what a task switch does to your focus in the long-term.
The seamless integration with Jira is just what I expect from a good plugin.
The worst thing is that, program managers (who are approver but not member of their teams) have to enter teams, and find people to approve one by one.
Best way to track time in JIRA. Very easy for the users, good reports for the managers.
Improve time reporting, best companion to Jira, mobile versión very useful.
Easy to log time via web and app, with great UX. Great reporting breakdowns and customisations for work hours and business usage.
Tempo is directly integrated with Jira - so super easy to use and a seamless part of the team's daily workflow.
The different ways to be able to enter time - especially the daily view with the time. Good integration with JIRA and Ease in customizing and editing.
Excellent product easy to use, would highly recommend it.
In my opinion, it's the best investment we've made into our project tracking technology suite of tools. I can't imagine using Jira without Tempo - and I hope I never have to.
Not only is it easy to generate reports using different filters and groups but the exporting options work very well and we use them with every invoices we create. The support team is also very good.
I like that this software integrates seamlessly with Jira Core, Software, and Service Desk.
Price point is GREAT (We use a hosted server setup). Editing staff timesheets is a breeze...I have never used a system that os so easy to use.
It's a good product and I would really love to see more competition in this space. There is virtually no competition and Tempo doesn't have to innovate and further improve the product.
I get charged for all users tho half of the users don't need to use the software. Still didn't find a way to only get charged for users that use it.
The software is pretty intuitive and both fast and easy to get time entered into along with a good ability to download data for different integrations we have from the API.
If there's a mistake in my timesheet I have to ask to another admin. Unless there's a permission I missed.
The reporting and filtering capabilities are excellent, and the ability to pull up reports on a yearly basis, then download that data is indispensable for us.
That is why I try to log my time only in the evening, or the next morning. Read about it... it is a horrible thing, what a task switch does to your focus in the long-term.
The seamless integration with Jira is just what I expect from a good plugin.
The worst thing is that, program managers (who are approver but not member of their teams) have to enter teams, and find people to approve one by one.
Best way to track time in JIRA. Very easy for the users, good reports for the managers.
Improve time reporting, best companion to Jira, mobile versión very useful.
Easy to log time via web and app, with great UX. Great reporting breakdowns and customisations for work hours and business usage.
Tempo is directly integrated with Jira - so super easy to use and a seamless part of the team's daily workflow.
The different ways to be able to enter time - especially the daily view with the time. Good integration with JIRA and Ease in customizing and editing.
Excellent product easy to use, would highly recommend it.
In my opinion, it's the best investment we've made into our project tracking technology suite of tools. I can't imagine using Jira without Tempo - and I hope I never have to.
Not only is it easy to generate reports using different filters and groups but the exporting options work very well and we use them with every invoices we create. The support team is also very good.
I like that this software integrates seamlessly with Jira Core, Software, and Service Desk.
Price point is GREAT (We use a hosted server setup). Editing staff timesheets is a breeze...I have never used a system that os so easy to use.
It really helps to keep our customers engaged and provides a great way to get help when needed. The help desk feature is also great.
The only thing I dislike about Tiledesk is the lag that can occur when using it. This can be frustrating when trying to get work done in a timely manner.
I liked most that Tiledesk is open-source and has a great development team behind it doing their absolute best to make features that other competitors provide at a much higher price or not at all.
Some of the visual/UI flows may seem awkward to navigate. It's unclear whether this is due to a lack of refinement or intentional design.
Through their unified messaging service, we are attaining the best in class timebound chat services and our clients are happy.
As an opensource, and every component is separated, it is hard to deploy it.
The chatbot services are quite advanced and come with the beauty of customization which gives a human touch to the entire communication channel and makes the communication meaningful and effective.
As of now, the support team always helps us whenever we have trouble using this software so I think I there's nothing I can share about its cons because the troubles are always fixable.
Tiledesk is very easy to use and set up. If you need help, the official Discord is the best place to go where you will be greeted in a friendly manner and you will also receive uncomplicated help.
It works with excellent integration capabilities and can get compatible with any kind of softwares and applications instantly.
In general the product looks very professional and at an exceptionally good price or even free for the basic version which is suitable for small e-commerce and early-stage startups.
The thing I liked most about TileDesk was the outstanding customer support.
Its chatting features and chatbot capabilities are fantastic and there is lot of word of mouth marketing everywhere.
The integration with our business was really easy, since we only focused on the online chat supporting our users, therefore the process was really simple.
It has been great, and would definitely recommend.
The usability of Tiledesk has seen a high improvement and a lot of extremely helpful features have made their way into the platform in the last years.
Ease of use and willingness of the team to listen to possible improvements.
I'd appreciate a lot the easy way to customize the chatbot and I really like the live chat graphic loyout.
It really helps to keep our customers engaged and provides a great way to get help when needed. The help desk feature is also great.
The only thing I dislike about Tiledesk is the lag that can occur when using it. This can be frustrating when trying to get work done in a timely manner.
I liked most that Tiledesk is open-source and has a great development team behind it doing their absolute best to make features that other competitors provide at a much higher price or not at all.
Some of the visual/UI flows may seem awkward to navigate. It's unclear whether this is due to a lack of refinement or intentional design.
Through their unified messaging service, we are attaining the best in class timebound chat services and our clients are happy.
As an opensource, and every component is separated, it is hard to deploy it.
The chatbot services are quite advanced and come with the beauty of customization which gives a human touch to the entire communication channel and makes the communication meaningful and effective.
As of now, the support team always helps us whenever we have trouble using this software so I think I there's nothing I can share about its cons because the troubles are always fixable.
Tiledesk is very easy to use and set up. If you need help, the official Discord is the best place to go where you will be greeted in a friendly manner and you will also receive uncomplicated help.
It works with excellent integration capabilities and can get compatible with any kind of softwares and applications instantly.
In general the product looks very professional and at an exceptionally good price or even free for the basic version which is suitable for small e-commerce and early-stage startups.
The thing I liked most about TileDesk was the outstanding customer support.
Its chatting features and chatbot capabilities are fantastic and there is lot of word of mouth marketing everywhere.
The integration with our business was really easy, since we only focused on the online chat supporting our users, therefore the process was really simple.
It has been great, and would definitely recommend.
The usability of Tiledesk has seen a high improvement and a lot of extremely helpful features have made their way into the platform in the last years.
Ease of use and willingness of the team to listen to possible improvements.
I'd appreciate a lot the easy way to customize the chatbot and I really like the live chat graphic loyout.
It really helps to keep our customers engaged and provides a great way to get help when needed. The help desk feature is also great.
The only thing I dislike about Tiledesk is the lag that can occur when using it. This can be frustrating when trying to get work done in a timely manner.
I liked most that Tiledesk is open-source and has a great development team behind it doing their absolute best to make features that other competitors provide at a much higher price or not at all.
Some of the visual/UI flows may seem awkward to navigate. It's unclear whether this is due to a lack of refinement or intentional design.
Through their unified messaging service, we are attaining the best in class timebound chat services and our clients are happy.
As an opensource, and every component is separated, it is hard to deploy it.
The chatbot services are quite advanced and come with the beauty of customization which gives a human touch to the entire communication channel and makes the communication meaningful and effective.
As of now, the support team always helps us whenever we have trouble using this software so I think I there's nothing I can share about its cons because the troubles are always fixable.
Tiledesk is very easy to use and set up. If you need help, the official Discord is the best place to go where you will be greeted in a friendly manner and you will also receive uncomplicated help.
It works with excellent integration capabilities and can get compatible with any kind of softwares and applications instantly.
In general the product looks very professional and at an exceptionally good price or even free for the basic version which is suitable for small e-commerce and early-stage startups.
The thing I liked most about TileDesk was the outstanding customer support.
Its chatting features and chatbot capabilities are fantastic and there is lot of word of mouth marketing everywhere.
The integration with our business was really easy, since we only focused on the online chat supporting our users, therefore the process was really simple.
It has been great, and would definitely recommend.
The usability of Tiledesk has seen a high improvement and a lot of extremely helpful features have made their way into the platform in the last years.
Ease of use and willingness of the team to listen to possible improvements.
I'd appreciate a lot the easy way to customize the chatbot and I really like the live chat graphic loyout.
The ease of doing business is the most best thing I found in Vivantio and also the reports it generates is simply awesome.
Its hard to tell who is in what groups from an end user perspective. Grouping seems wrong but you have no idea who is supposed to be in a group.
We have received excellent support from cust care at Vivantio throughout the migration plan, and I really appreciate the care, time and dedication he has shown that has helped us enormously.
We are finding that Vivantio is difficult to customize and is missing features that would be beneficial to our operations.
Vivantio was easy to work with and willing to meet the needs of our company. Customer support was outstanding and the software very easy to use.
One downside is that each person who actions the change must choose who does the next action, and if anyone forgets no tasks are assigned to anyone.
I am happy using this software. Reports section impressive and engineer can generate reports according to his requirements.
There are no revision history when create/editing custom pages.
One of the best tools in the market. User friendly with robust features.
So far, the customer support has been great and we really enjoy working with the Vivantio Team.
Good uptime and notifications from the Vivantio team if there are problems with the platform. Good integrations with CRM so we can import accounts and contacts into the system.
Overall I recommend Vivantio as a company and their ITSM suite of tools offer excellent value for money in my opinion.
Best Part of Vivantio has been the Approval Process.
We find that Active Directory / LDAP Integration is most useful making it easy to configure and are able to use our own AD security groups to configure permissions to access ITSM.
Good value for money ITSM Tool for ITIL based Service Desks.
It has all the features that most users would need from an ITSM Tool such as asset management, reporting, raising support calls, CRM management, self service user interface etc.
I used Vivantio daily for 6 years and whilst the Organisation that I worked for did not take full advantage of all it had to offer the main features within the software that we did use were great.
I have had limited experience with Vivantio technical support and after sales however the interactions that I had were pleasant and prompt.
The ease of doing business is the most best thing I found in Vivantio and also the reports it generates is simply awesome.
Its hard to tell who is in what groups from an end user perspective. Grouping seems wrong but you have no idea who is supposed to be in a group.
We have received excellent support from cust care at Vivantio throughout the migration plan, and I really appreciate the care, time and dedication he has shown that has helped us enormously.
We are finding that Vivantio is difficult to customize and is missing features that would be beneficial to our operations.
Vivantio was easy to work with and willing to meet the needs of our company. Customer support was outstanding and the software very easy to use.
One downside is that each person who actions the change must choose who does the next action, and if anyone forgets no tasks are assigned to anyone.
I am happy using this software. Reports section impressive and engineer can generate reports according to his requirements.
There are no revision history when create/editing custom pages.
One of the best tools in the market. User friendly with robust features.
So far, the customer support has been great and we really enjoy working with the Vivantio Team.
Good uptime and notifications from the Vivantio team if there are problems with the platform. Good integrations with CRM so we can import accounts and contacts into the system.
Overall I recommend Vivantio as a company and their ITSM suite of tools offer excellent value for money in my opinion.
Best Part of Vivantio has been the Approval Process.
We find that Active Directory / LDAP Integration is most useful making it easy to configure and are able to use our own AD security groups to configure permissions to access ITSM.
Good value for money ITSM Tool for ITIL based Service Desks.
It has all the features that most users would need from an ITSM Tool such as asset management, reporting, raising support calls, CRM management, self service user interface etc.
I used Vivantio daily for 6 years and whilst the Organisation that I worked for did not take full advantage of all it had to offer the main features within the software that we did use were great.
I have had limited experience with Vivantio technical support and after sales however the interactions that I had were pleasant and prompt.
The ease of doing business is the most best thing I found in Vivantio and also the reports it generates is simply awesome.
Its hard to tell who is in what groups from an end user perspective. Grouping seems wrong but you have no idea who is supposed to be in a group.
We have received excellent support from cust care at Vivantio throughout the migration plan, and I really appreciate the care, time and dedication he has shown that has helped us enormously.
We are finding that Vivantio is difficult to customize and is missing features that would be beneficial to our operations.
Vivantio was easy to work with and willing to meet the needs of our company. Customer support was outstanding and the software very easy to use.
One downside is that each person who actions the change must choose who does the next action, and if anyone forgets no tasks are assigned to anyone.
I am happy using this software. Reports section impressive and engineer can generate reports according to his requirements.
There are no revision history when create/editing custom pages.
One of the best tools in the market. User friendly with robust features.
So far, the customer support has been great and we really enjoy working with the Vivantio Team.
Good uptime and notifications from the Vivantio team if there are problems with the platform. Good integrations with CRM so we can import accounts and contacts into the system.
Overall I recommend Vivantio as a company and their ITSM suite of tools offer excellent value for money in my opinion.
Best Part of Vivantio has been the Approval Process.
We find that Active Directory / LDAP Integration is most useful making it easy to configure and are able to use our own AD security groups to configure permissions to access ITSM.
Good value for money ITSM Tool for ITIL based Service Desks.
It has all the features that most users would need from an ITSM Tool such as asset management, reporting, raising support calls, CRM management, self service user interface etc.
I used Vivantio daily for 6 years and whilst the Organisation that I worked for did not take full advantage of all it had to offer the main features within the software that we did use were great.
I have had limited experience with Vivantio technical support and after sales however the interactions that I had were pleasant and prompt.
Pros and Cons from ServiceNow Customer Service Management users
+15
An awesome application as Saas and Paas as well, Good inerface, user friendly and easy to use. Due to backend code in jaava and JavaScript it is very flexible.
Some time facing problem in back button & redirecting in some other incident which react problem some time.
The best tool for ticket/incident management for a large enterprise organization. It can create and tickets delegating it to individual groups so that it can be look at promptly for resolution.
Service now could be confusing at times and lacked integration with other systems/software.
Having used a few different 'helpdesk' type solutions in the past, and not having usually been impressed by the user interface, I found ServiceNow's tool refreshingly simple to use.
Had some troubles attaching the KB articles to the tickets.
The experience has been fantastic so far. We have been able to resolve tickets that comes to us with a quicker turnaround time since it directly comes to our queue.
At times, the back end for SNOW CRM could be confusing.
I am elated with the ServiceNow product and the way it has helped us integrate the many variables of service into a user friendly platform.
Easily able to manage tickets placed by the customer. Awesome search capabilities when looking for something specific about a customer.
Superior adaptability and seamless integration It can be easily integrated with virtually any existing portal or dashboard.
Able to tracks assets, user information. The ability to customize the UI for your needs.
No hardware and hardware maintenance cost, easy to use, easy to customize, less development and support efforts, tons of integration methods and tools = Happy Customer.
The capacities of the dashboard are great to get the present state of a single look.
Its a decent piece of software and can serve many different uses. I generally would recommend something more lean and specialized to your segment.
I am just one of the thousands uses in the corporation, compare to service center, this is much more easy to use.
There are definitely a lot of features in ServiceNow that you can take advantage of, but with an additional price.
Being Business Systems Analyst, I have had an opportunity to work closely with enterprise service desk to create configuration items (CIs) and publish knowledge base article (KBAs).
An awesome application as Saas and Paas as well, Good inerface, user friendly and easy to use. Due to backend code in jaava and JavaScript it is very flexible.
Some time facing problem in back button & redirecting in some other incident which react problem some time.
The best tool for ticket/incident management for a large enterprise organization. It can create and tickets delegating it to individual groups so that it can be look at promptly for resolution.
Service now could be confusing at times and lacked integration with other systems/software.
Having used a few different 'helpdesk' type solutions in the past, and not having usually been impressed by the user interface, I found ServiceNow's tool refreshingly simple to use.
Had some troubles attaching the KB articles to the tickets.
The experience has been fantastic so far. We have been able to resolve tickets that comes to us with a quicker turnaround time since it directly comes to our queue.
At times, the back end for SNOW CRM could be confusing.
I am elated with the ServiceNow product and the way it has helped us integrate the many variables of service into a user friendly platform.
Easily able to manage tickets placed by the customer. Awesome search capabilities when looking for something specific about a customer.
Superior adaptability and seamless integration It can be easily integrated with virtually any existing portal or dashboard.
Able to tracks assets, user information. The ability to customize the UI for your needs.
No hardware and hardware maintenance cost, easy to use, easy to customize, less development and support efforts, tons of integration methods and tools = Happy Customer.
The capacities of the dashboard are great to get the present state of a single look.
Its a decent piece of software and can serve many different uses. I generally would recommend something more lean and specialized to your segment.
I am just one of the thousands uses in the corporation, compare to service center, this is much more easy to use.
There are definitely a lot of features in ServiceNow that you can take advantage of, but with an additional price.
Being Business Systems Analyst, I have had an opportunity to work closely with enterprise service desk to create configuration items (CIs) and publish knowledge base article (KBAs).
An awesome application as Saas and Paas as well, Good inerface, user friendly and easy to use. Due to backend code in jaava and JavaScript it is very flexible.
Some time facing problem in back button & redirecting in some other incident which react problem some time.
The best tool for ticket/incident management for a large enterprise organization. It can create and tickets delegating it to individual groups so that it can be look at promptly for resolution.
Service now could be confusing at times and lacked integration with other systems/software.
Having used a few different 'helpdesk' type solutions in the past, and not having usually been impressed by the user interface, I found ServiceNow's tool refreshingly simple to use.
Had some troubles attaching the KB articles to the tickets.
The experience has been fantastic so far. We have been able to resolve tickets that comes to us with a quicker turnaround time since it directly comes to our queue.
At times, the back end for SNOW CRM could be confusing.
I am elated with the ServiceNow product and the way it has helped us integrate the many variables of service into a user friendly platform.
Easily able to manage tickets placed by the customer. Awesome search capabilities when looking for something specific about a customer.
Superior adaptability and seamless integration It can be easily integrated with virtually any existing portal or dashboard.
Able to tracks assets, user information. The ability to customize the UI for your needs.
No hardware and hardware maintenance cost, easy to use, easy to customize, less development and support efforts, tons of integration methods and tools = Happy Customer.
The capacities of the dashboard are great to get the present state of a single look.
Its a decent piece of software and can serve many different uses. I generally would recommend something more lean and specialized to your segment.
I am just one of the thousands uses in the corporation, compare to service center, this is much more easy to use.
There are definitely a lot of features in ServiceNow that you can take advantage of, but with an additional price.
Being Business Systems Analyst, I have had an opportunity to work closely with enterprise service desk to create configuration items (CIs) and publish knowledge base article (KBAs).
It´s working wonderfully and we have many more contacts from clients. And the Customer service is very good.
Limited mobile app, not optimised for iPhone X. No option to include knowledgebase as other live chats do.
I love that I can schedule my team's hours. I love that we can save responses and that it has brought us more leads than normal.
Installation instructions and requirements are a little bit confusing, but you only need some extra time, and you can use a really intresting software.
Chaport is very intuitive and easy to use. It has a nice and simple design which I like very much.
Chaport can adjust that for me, but in my short period of using it I am not sure if it is fixed completely.
How easy it is to use and how they have desktop and mobile apps so i can chat through live chat whenever and wherever i am. The pricing is always fair and affordable.
I can't think of anything that I don't like about Chaport.
The things I liked the most is the easy of use, GUI is intuitive and you don't need any training for that. Me and my colleagues use Windows and Android app and it's working flawlessly.
Chaport is great and we use it daily. Their own support staff uses the product, and they respond promptly when we have questions, and they are very knowledgeable.
Ease of use, mobile app, minimalistic and elegant design, great pricing.
Excellent support 24/7 never seen such a fantastic support.
It is easy to set up and use. I like the ability to see info about the chat participants' systems.
It works PERFECTLY, and gives me everything thing that I need. It actually had MORE than I ever expected.
It is easy to use and in configuration. I implemented the live chat in 2 websites and being able to receive chats from both websites in one app makes it very useful.
Chaport is a great tool and it integrates well with our CRM and CMS.
Easy to use and no clunky UI. I liked the design too, it adapts very well in our websites.
Easy to integrate on our website, and web UI is easy to use.
It´s working wonderfully and we have many more contacts from clients. And the Customer service is very good.
Limited mobile app, not optimised for iPhone X. No option to include knowledgebase as other live chats do.
I love that I can schedule my team's hours. I love that we can save responses and that it has brought us more leads than normal.
Installation instructions and requirements are a little bit confusing, but you only need some extra time, and you can use a really intresting software.
Chaport is very intuitive and easy to use. It has a nice and simple design which I like very much.
Chaport can adjust that for me, but in my short period of using it I am not sure if it is fixed completely.
How easy it is to use and how they have desktop and mobile apps so i can chat through live chat whenever and wherever i am. The pricing is always fair and affordable.
I can't think of anything that I don't like about Chaport.
The things I liked the most is the easy of use, GUI is intuitive and you don't need any training for that. Me and my colleagues use Windows and Android app and it's working flawlessly.
Chaport is great and we use it daily. Their own support staff uses the product, and they respond promptly when we have questions, and they are very knowledgeable.
Ease of use, mobile app, minimalistic and elegant design, great pricing.
Excellent support 24/7 never seen such a fantastic support.
It is easy to set up and use. I like the ability to see info about the chat participants' systems.
It works PERFECTLY, and gives me everything thing that I need. It actually had MORE than I ever expected.
It is easy to use and in configuration. I implemented the live chat in 2 websites and being able to receive chats from both websites in one app makes it very useful.
Chaport is a great tool and it integrates well with our CRM and CMS.
Easy to use and no clunky UI. I liked the design too, it adapts very well in our websites.
Easy to integrate on our website, and web UI is easy to use.
It´s working wonderfully and we have many more contacts from clients. And the Customer service is very good.
Limited mobile app, not optimised for iPhone X. No option to include knowledgebase as other live chats do.
I love that I can schedule my team's hours. I love that we can save responses and that it has brought us more leads than normal.
Installation instructions and requirements are a little bit confusing, but you only need some extra time, and you can use a really intresting software.
Chaport is very intuitive and easy to use. It has a nice and simple design which I like very much.
Chaport can adjust that for me, but in my short period of using it I am not sure if it is fixed completely.
How easy it is to use and how they have desktop and mobile apps so i can chat through live chat whenever and wherever i am. The pricing is always fair and affordable.
I can't think of anything that I don't like about Chaport.
The things I liked the most is the easy of use, GUI is intuitive and you don't need any training for that. Me and my colleagues use Windows and Android app and it's working flawlessly.
Chaport is great and we use it daily. Their own support staff uses the product, and they respond promptly when we have questions, and they are very knowledgeable.
Ease of use, mobile app, minimalistic and elegant design, great pricing.
Excellent support 24/7 never seen such a fantastic support.
It is easy to set up and use. I like the ability to see info about the chat participants' systems.
It works PERFECTLY, and gives me everything thing that I need. It actually had MORE than I ever expected.
It is easy to use and in configuration. I implemented the live chat in 2 websites and being able to receive chats from both websites in one app makes it very useful.
Chaport is a great tool and it integrates well with our CRM and CMS.
Easy to use and no clunky UI. I liked the design too, it adapts very well in our websites.
Easy to integrate on our website, and web UI is easy to use.
The Dashboards were the winning feature. And the blank canvas approach was unexpected but fun and very unique.
I can't think of anything that I really dislike about it.
I have never in my 30 years of being in the mortgage industry and sales seen a rep care more about making a system work for a client than she has. She has been absolutely amazing.
I find it very frustrating that you can't scroll down vertically on windows unless you adapt your fields to fit. Some functions don't work on my preferred browser which is Firefox.
The package is perfect for not only customer retention but for opportunity revenue tracking and forecasting. One other fab feature of free agent is the easy integration of mail chimp.
I used to complain about the email font - but they just fixed that and there are a lot of new options to make your email look professional.
I was looking for a program that was easy to use since I needed it to be used by someone with limited technical ability. Super easy to use for people of all technical experience levels.
There are close to non existent complaints as the company adds more features with every update.
The software is very easy to use and navigate. The support we received in setting up and building out our company's FreeAgent platform was amazing.
Great product, EXCELLENT customer service. You won't find anything comparable to this for the price.
I would highly recommend this product. The functionality and customer service is excellent.
The potential is so there. The updates made this past year have been AMAZING.
The software is straight forward and relatively easy to use. Customer service is excellent.
Easy to use, great knowledge base and customer service. I would recommend this program for sure, 5 stars.
Whoever is her supervisor, GET THIS WONDERFUL WOMAN A RAISE.
Being new to CRM software I like the ease of use with intuitive workflow.
It is a robust contact management system. We also use it for integration with multiple other software to manage accounting and contractor management.
On multiple occasions they've turned around and pushed into production our product feature requests in a matter of days or weeks. Zapier & Mailchimp integrations are a huge plus too.
The Dashboards were the winning feature. And the blank canvas approach was unexpected but fun and very unique.
I can't think of anything that I really dislike about it.
I have never in my 30 years of being in the mortgage industry and sales seen a rep care more about making a system work for a client than she has. She has been absolutely amazing.
I find it very frustrating that you can't scroll down vertically on windows unless you adapt your fields to fit. Some functions don't work on my preferred browser which is Firefox.
The package is perfect for not only customer retention but for opportunity revenue tracking and forecasting. One other fab feature of free agent is the easy integration of mail chimp.
I used to complain about the email font - but they just fixed that and there are a lot of new options to make your email look professional.
I was looking for a program that was easy to use since I needed it to be used by someone with limited technical ability. Super easy to use for people of all technical experience levels.
There are close to non existent complaints as the company adds more features with every update.
The software is very easy to use and navigate. The support we received in setting up and building out our company's FreeAgent platform was amazing.
Great product, EXCELLENT customer service. You won't find anything comparable to this for the price.
I would highly recommend this product. The functionality and customer service is excellent.
The potential is so there. The updates made this past year have been AMAZING.
The software is straight forward and relatively easy to use. Customer service is excellent.
Easy to use, great knowledge base and customer service. I would recommend this program for sure, 5 stars.
Whoever is her supervisor, GET THIS WONDERFUL WOMAN A RAISE.
Being new to CRM software I like the ease of use with intuitive workflow.
It is a robust contact management system. We also use it for integration with multiple other software to manage accounting and contractor management.
On multiple occasions they've turned around and pushed into production our product feature requests in a matter of days or weeks. Zapier & Mailchimp integrations are a huge plus too.
The Dashboards were the winning feature. And the blank canvas approach was unexpected but fun and very unique.
I can't think of anything that I really dislike about it.
I have never in my 30 years of being in the mortgage industry and sales seen a rep care more about making a system work for a client than she has. She has been absolutely amazing.
I find it very frustrating that you can't scroll down vertically on windows unless you adapt your fields to fit. Some functions don't work on my preferred browser which is Firefox.
The package is perfect for not only customer retention but for opportunity revenue tracking and forecasting. One other fab feature of free agent is the easy integration of mail chimp.
I used to complain about the email font - but they just fixed that and there are a lot of new options to make your email look professional.
I was looking for a program that was easy to use since I needed it to be used by someone with limited technical ability. Super easy to use for people of all technical experience levels.
There are close to non existent complaints as the company adds more features with every update.
The software is very easy to use and navigate. The support we received in setting up and building out our company's FreeAgent platform was amazing.
Great product, EXCELLENT customer service. You won't find anything comparable to this for the price.
I would highly recommend this product. The functionality and customer service is excellent.
The potential is so there. The updates made this past year have been AMAZING.
The software is straight forward and relatively easy to use. Customer service is excellent.
Easy to use, great knowledge base and customer service. I would recommend this program for sure, 5 stars.
Whoever is her supervisor, GET THIS WONDERFUL WOMAN A RAISE.
Being new to CRM software I like the ease of use with intuitive workflow.
It is a robust contact management system. We also use it for integration with multiple other software to manage accounting and contractor management.
On multiple occasions they've turned around and pushed into production our product feature requests in a matter of days or weeks. Zapier & Mailchimp integrations are a huge plus too.
Customer service is outstanding. Any time I have needed their assistance, they have been great.
The round-robin feature gets stuck going back & forth between 2 agents who might not be at their desk, and doesn't move on to other available agents.
I am feeling very confident taking Live Help Now to my boss for consideration. I feel it will be a great tool in reaching my customers since with my business there are usually a lot of questions.
When the Main Operator Panel is on the screen, you do not receive a reply alert.
We have used LHN now for over 1 year and we are absolutely satisfied with the product. Its ease of use and exceptional CS staff makes it a hands down winner.
Cons - LHN should have more of a user-friendly atmosphere, allowing users to feel as if they're in a chat room rather than a system that is used to ask difficult questions.
Ability to multi-task while helping clients, metrics on client trends, a great way to share information and files without providing personal contact information.
Also on a mobile phone I cannot view the comments. This is a big problem for us.
Wow easy to use and great support. Our costumers are very happy about the service.
The analytics, the integrations with your email and rep!!! He is the best. I highly recommend for anyone with customers.
Live Help now is better value for money than others on the market, admin panel is reasonably easy. Instalation on the site was easy.
It was easy to install and it was fairly easy to configure but the live support was great so getting configuration issues worked out was fast.
The customer support live chat from Live Help is awesome. Quick response to your questions.
It was easily integrated in a Word Press site with a few clicks. There is a remote assistance feature where I can help the customer easily almost like I was there with them.
It is very easy to use and when there have been changes and/or updates to the software they are easy to identify and adapt. Customer service always answers the phone and is eager to assist.
An advanced system and can report a lot of data. Good product suite if you have an on site web development department with full time staff.
It's been super easy to set up and get running.
I was helping customers within an hour. I know that t can tie into Google Analytics which will be very interesting.
Customer service is outstanding. Any time I have needed their assistance, they have been great.
The round-robin feature gets stuck going back & forth between 2 agents who might not be at their desk, and doesn't move on to other available agents.
I am feeling very confident taking Live Help Now to my boss for consideration. I feel it will be a great tool in reaching my customers since with my business there are usually a lot of questions.
When the Main Operator Panel is on the screen, you do not receive a reply alert.
We have used LHN now for over 1 year and we are absolutely satisfied with the product. Its ease of use and exceptional CS staff makes it a hands down winner.
Cons - LHN should have more of a user-friendly atmosphere, allowing users to feel as if they're in a chat room rather than a system that is used to ask difficult questions.
Ability to multi-task while helping clients, metrics on client trends, a great way to share information and files without providing personal contact information.
Also on a mobile phone I cannot view the comments. This is a big problem for us.
Wow easy to use and great support. Our costumers are very happy about the service.
The analytics, the integrations with your email and rep!!! He is the best. I highly recommend for anyone with customers.
Live Help now is better value for money than others on the market, admin panel is reasonably easy. Instalation on the site was easy.
It was easy to install and it was fairly easy to configure but the live support was great so getting configuration issues worked out was fast.
The customer support live chat from Live Help is awesome. Quick response to your questions.
It was easily integrated in a Word Press site with a few clicks. There is a remote assistance feature where I can help the customer easily almost like I was there with them.
It is very easy to use and when there have been changes and/or updates to the software they are easy to identify and adapt. Customer service always answers the phone and is eager to assist.
An advanced system and can report a lot of data. Good product suite if you have an on site web development department with full time staff.
It's been super easy to set up and get running.
I was helping customers within an hour. I know that t can tie into Google Analytics which will be very interesting.
Customer service is outstanding. Any time I have needed their assistance, they have been great.
The round-robin feature gets stuck going back & forth between 2 agents who might not be at their desk, and doesn't move on to other available agents.
I am feeling very confident taking Live Help Now to my boss for consideration. I feel it will be a great tool in reaching my customers since with my business there are usually a lot of questions.
When the Main Operator Panel is on the screen, you do not receive a reply alert.
We have used LHN now for over 1 year and we are absolutely satisfied with the product. Its ease of use and exceptional CS staff makes it a hands down winner.
Cons - LHN should have more of a user-friendly atmosphere, allowing users to feel as if they're in a chat room rather than a system that is used to ask difficult questions.
Ability to multi-task while helping clients, metrics on client trends, a great way to share information and files without providing personal contact information.
Also on a mobile phone I cannot view the comments. This is a big problem for us.
Wow easy to use and great support. Our costumers are very happy about the service.
The analytics, the integrations with your email and rep!!! He is the best. I highly recommend for anyone with customers.
Live Help now is better value for money than others on the market, admin panel is reasonably easy. Instalation on the site was easy.
It was easy to install and it was fairly easy to configure but the live support was great so getting configuration issues worked out was fast.
The customer support live chat from Live Help is awesome. Quick response to your questions.
It was easily integrated in a Word Press site with a few clicks. There is a remote assistance feature where I can help the customer easily almost like I was there with them.
It is very easy to use and when there have been changes and/or updates to the software they are easy to identify and adapt. Customer service always answers the phone and is eager to assist.
An advanced system and can report a lot of data. Good product suite if you have an on site web development department with full time staff.
It's been super easy to set up and get running.
I was helping customers within an hour. I know that t can tie into Google Analytics which will be very interesting.
This is very easy to check and improve your own services. I enjoy working with TOPdesk with great pleasure and ease.
They lack a lot of features and functionalities that I grew used to with our old ticketing system.
The ability to have a self service portal and knowledge bases are great features we are building on a lot. The imeplementation was very good, straightforward, simple and no post implementation issues.
Also, creating workflow-based email prompts consumes much time and delays work for a couple of weeks. The events and actions modules are sometimes frustrating especially when triggers do not work.
This product is constantly under development and it's great that they actively encourage their customers to help in its development.
Mass manipulation of tickets is lacking. You can only mark tickets as completed or closed in their system, you cannot transfer to a operator/operator group on mass, or mass categorize.
TOPdesk is a quality solution, supported by quality people and at a very affordable price.
After the last update, TOPdesk has some preformance problems. However, the developer is busy fixing this and they are well on their way.
TOPdesk has been a great asset enabling us to improve our customer service.
The self-service portal is very configurable. We have setup a nice look self-service portal that gets improved over time.
The support team encourage you to adapt the system to complete new activities they have not as of yet thought of. The API and flows support built in by default make this a very powerful system.
The customer support is excellent. The API enables you to build incorporations into other tools without dependence on marketplace applications.
Finally, I love the fact that the search feature is very dynamic and very fast which enables analysts to search very quick for a ticket.
We feel we get excellent value for money with this product.
TopDesk is easy to use and easy to get other teams up and running using it. We also find it easy to admin.
Having used TD for many years, we have seen it grown over the years and like it. The SSO option is available and as many people use it daily it is almost a must to use it.
I have been using TOPdesk for almost 2 years now. TOPdesk is very easy to use and the functionalities speak for themselves.
So easy to use and maintain. Also if you contact the TOPdesk service desk there is a very quick response.
This is very easy to check and improve your own services. I enjoy working with TOPdesk with great pleasure and ease.
They lack a lot of features and functionalities that I grew used to with our old ticketing system.
The ability to have a self service portal and knowledge bases are great features we are building on a lot. The imeplementation was very good, straightforward, simple and no post implementation issues.
Also, creating workflow-based email prompts consumes much time and delays work for a couple of weeks. The events and actions modules are sometimes frustrating especially when triggers do not work.
This product is constantly under development and it's great that they actively encourage their customers to help in its development.
Mass manipulation of tickets is lacking. You can only mark tickets as completed or closed in their system, you cannot transfer to a operator/operator group on mass, or mass categorize.
TOPdesk is a quality solution, supported by quality people and at a very affordable price.
After the last update, TOPdesk has some preformance problems. However, the developer is busy fixing this and they are well on their way.
TOPdesk has been a great asset enabling us to improve our customer service.
The self-service portal is very configurable. We have setup a nice look self-service portal that gets improved over time.
The support team encourage you to adapt the system to complete new activities they have not as of yet thought of. The API and flows support built in by default make this a very powerful system.
The customer support is excellent. The API enables you to build incorporations into other tools without dependence on marketplace applications.
Finally, I love the fact that the search feature is very dynamic and very fast which enables analysts to search very quick for a ticket.
We feel we get excellent value for money with this product.
TopDesk is easy to use and easy to get other teams up and running using it. We also find it easy to admin.
Having used TD for many years, we have seen it grown over the years and like it. The SSO option is available and as many people use it daily it is almost a must to use it.
I have been using TOPdesk for almost 2 years now. TOPdesk is very easy to use and the functionalities speak for themselves.
So easy to use and maintain. Also if you contact the TOPdesk service desk there is a very quick response.
This is very easy to check and improve your own services. I enjoy working with TOPdesk with great pleasure and ease.
They lack a lot of features and functionalities that I grew used to with our old ticketing system.
The ability to have a self service portal and knowledge bases are great features we are building on a lot. The imeplementation was very good, straightforward, simple and no post implementation issues.
Also, creating workflow-based email prompts consumes much time and delays work for a couple of weeks. The events and actions modules are sometimes frustrating especially when triggers do not work.
This product is constantly under development and it's great that they actively encourage their customers to help in its development.
Mass manipulation of tickets is lacking. You can only mark tickets as completed or closed in their system, you cannot transfer to a operator/operator group on mass, or mass categorize.
TOPdesk is a quality solution, supported by quality people and at a very affordable price.
After the last update, TOPdesk has some preformance problems. However, the developer is busy fixing this and they are well on their way.
TOPdesk has been a great asset enabling us to improve our customer service.
The self-service portal is very configurable. We have setup a nice look self-service portal that gets improved over time.
The support team encourage you to adapt the system to complete new activities they have not as of yet thought of. The API and flows support built in by default make this a very powerful system.
The customer support is excellent. The API enables you to build incorporations into other tools without dependence on marketplace applications.
Finally, I love the fact that the search feature is very dynamic and very fast which enables analysts to search very quick for a ticket.
We feel we get excellent value for money with this product.
TopDesk is easy to use and easy to get other teams up and running using it. We also find it easy to admin.
Having used TD for many years, we have seen it grown over the years and like it. The SSO option is available and as many people use it daily it is almost a must to use it.
I have been using TOPdesk for almost 2 years now. TOPdesk is very easy to use and the functionalities speak for themselves.
So easy to use and maintain. Also if you contact the TOPdesk service desk there is a very quick response.
Control of the conversations with my costumers, insights of what they need (What kind of doubts they have), a nice support that helps me with the configuration, a beautiful landpage for my articles.
The migration to the new version was horrible. There was little communication and I had to keep following up.
I really like the clean and simple interface. Its a pleasure to use and looks really nice on a mretina screen.
Features and functionality missing or not working.
I like the UI and again, the ease of use. The system is quick to pick up and is easy to recommend to someone.
I have used this and I am surprised that the review at your website is so much biased.
One of the nice things about Kayako was the ability to see when the recipients of an email opened it or looked at it. If there were several recipients, it would break down who opened the email, when.
In case the user enters a wrong email address or misses a word while entering the email address, it becomes difficult to get back to him. Incase we dont reply on time).
I like that we are able to integrate it into our workflow using the APIs. It is easy to use and helps us manage lots of support email and phone calls.
At the time we had several issues keeping track of the workload our staff were under, and this resulted in very poor customer service.
It it nice to be able to pull up multiple conversations/tickets within one window, as it made it easy to switch between current ongoing projects and also complete research with little confusion.
Software internationalization and available translations are poor. Even if my team contributed full UI translation for language 'it' on transifex most of the UI is not translated yet.
I use the Kayako software to submit customer service tickets in my work. I can also see the status of each tickets so it is helpful to keep track.
Missing bits and pieces in API and datamodel. Integration of the custom fields created on Ticket / timetrack/Billing.
I have been using it for support purposes of the software that I and my team were developing. It is cool and we organized our tickets very easily.
There were few reporting tools and there was no way to set follow-up tasks.
Really easy and streamlined customer experience.
WAS a great company and choice, but now just garbage towards the right information that customers need compared to worrying about money.
Control of the conversations with my costumers, insights of what they need (What kind of doubts they have), a nice support that helps me with the configuration, a beautiful landpage for my articles.
The migration to the new version was horrible. There was little communication and I had to keep following up.
I really like the clean and simple interface. Its a pleasure to use and looks really nice on a mretina screen.
Features and functionality missing or not working.
I like the UI and again, the ease of use. The system is quick to pick up and is easy to recommend to someone.
I have used this and I am surprised that the review at your website is so much biased.
One of the nice things about Kayako was the ability to see when the recipients of an email opened it or looked at it. If there were several recipients, it would break down who opened the email, when.
In case the user enters a wrong email address or misses a word while entering the email address, it becomes difficult to get back to him. Incase we dont reply on time).
I like that we are able to integrate it into our workflow using the APIs. It is easy to use and helps us manage lots of support email and phone calls.
At the time we had several issues keeping track of the workload our staff were under, and this resulted in very poor customer service.
It it nice to be able to pull up multiple conversations/tickets within one window, as it made it easy to switch between current ongoing projects and also complete research with little confusion.
Software internationalization and available translations are poor. Even if my team contributed full UI translation for language 'it' on transifex most of the UI is not translated yet.
I use the Kayako software to submit customer service tickets in my work. I can also see the status of each tickets so it is helpful to keep track.
Missing bits and pieces in API and datamodel. Integration of the custom fields created on Ticket / timetrack/Billing.
I have been using it for support purposes of the software that I and my team were developing. It is cool and we organized our tickets very easily.
There were few reporting tools and there was no way to set follow-up tasks.
Really easy and streamlined customer experience.
WAS a great company and choice, but now just garbage towards the right information that customers need compared to worrying about money.
Control of the conversations with my costumers, insights of what they need (What kind of doubts they have), a nice support that helps me with the configuration, a beautiful landpage for my articles.
The migration to the new version was horrible. There was little communication and I had to keep following up.
I really like the clean and simple interface. Its a pleasure to use and looks really nice on a mretina screen.
Features and functionality missing or not working.
I like the UI and again, the ease of use. The system is quick to pick up and is easy to recommend to someone.
I have used this and I am surprised that the review at your website is so much biased.
One of the nice things about Kayako was the ability to see when the recipients of an email opened it or looked at it. If there were several recipients, it would break down who opened the email, when.
In case the user enters a wrong email address or misses a word while entering the email address, it becomes difficult to get back to him. Incase we dont reply on time).
I like that we are able to integrate it into our workflow using the APIs. It is easy to use and helps us manage lots of support email and phone calls.
At the time we had several issues keeping track of the workload our staff were under, and this resulted in very poor customer service.
It it nice to be able to pull up multiple conversations/tickets within one window, as it made it easy to switch between current ongoing projects and also complete research with little confusion.
Software internationalization and available translations are poor. Even if my team contributed full UI translation for language 'it' on transifex most of the UI is not translated yet.
I use the Kayako software to submit customer service tickets in my work. I can also see the status of each tickets so it is helpful to keep track.
Missing bits and pieces in API and datamodel. Integration of the custom fields created on Ticket / timetrack/Billing.
I have been using it for support purposes of the software that I and my team were developing. It is cool and we organized our tickets very easily.
There were few reporting tools and there was no way to set follow-up tasks.
Really easy and streamlined customer experience.
WAS a great company and choice, but now just garbage towards the right information that customers need compared to worrying about money.
I found the guides they have super helpful and the process was painless. I also love the pricing as I've been paying for basic features on Intercom for years now.
Communication has sadly been one of the poorer elements of Dashly.
Perfect for my web chat but also as my omnichannel and the ability to set up the welcome bots so easily is a major improvement over what I was using before.
Dont like Dashly Branding all over the software.
Dashly's customer service was superb in ensuring that it was the best solution for my particular needs. Within minutes, my new live chat widget was up and running on my website.so i like the tool.
Dashly doesn't have 24 hour support but they still reply fast to my inquiries.
We've been looking for a good customer support platform and one that can help us manage our social media accounts. We've tried it out and we're very pleased with the results.
Qualification of leads via chat do not allow name capture, probably this is the only cons that I have found. You must have authentication in place to prevent multiple site visitors count.
Dashly is an outstanding communication platform that streamlines communication between businesses and their customers.
The fast and efficient communication with my customers means that I can help them choose the best product or directly inform them of an additional promotion via chat.
I like how their interface is elaborative. They also have a great customer support team.
A live chat, a chat bot, and the unified inbox are all great features that can be easily found. It is also very easy to use those features.
Dashly is really easy to use. They have a great customer support team that is very active in online groups.
A solid and very cost effective messenger and chat bot solution.
The setup is just a few clicks and the way to integrate it into any website ist super quick and easy. Chatting with clients feels very confortable.
Feature rich focus on Ecommerce, integrations for that area work great.
With dashly you can create your chat service in 10 minutes, its customization is great and you can also translate to any language.
The best thing is that you can create a chatbot for each page. I've created 4 chatbots for my website so far.
I found the guides they have super helpful and the process was painless. I also love the pricing as I've been paying for basic features on Intercom for years now.
Communication has sadly been one of the poorer elements of Dashly.
Perfect for my web chat but also as my omnichannel and the ability to set up the welcome bots so easily is a major improvement over what I was using before.
Dont like Dashly Branding all over the software.
Dashly's customer service was superb in ensuring that it was the best solution for my particular needs. Within minutes, my new live chat widget was up and running on my website.so i like the tool.
Dashly doesn't have 24 hour support but they still reply fast to my inquiries.
We've been looking for a good customer support platform and one that can help us manage our social media accounts. We've tried it out and we're very pleased with the results.
Qualification of leads via chat do not allow name capture, probably this is the only cons that I have found. You must have authentication in place to prevent multiple site visitors count.
Dashly is an outstanding communication platform that streamlines communication between businesses and their customers.
The fast and efficient communication with my customers means that I can help them choose the best product or directly inform them of an additional promotion via chat.
I like how their interface is elaborative. They also have a great customer support team.
A live chat, a chat bot, and the unified inbox are all great features that can be easily found. It is also very easy to use those features.
Dashly is really easy to use. They have a great customer support team that is very active in online groups.
A solid and very cost effective messenger and chat bot solution.
The setup is just a few clicks and the way to integrate it into any website ist super quick and easy. Chatting with clients feels very confortable.
Feature rich focus on Ecommerce, integrations for that area work great.
With dashly you can create your chat service in 10 minutes, its customization is great and you can also translate to any language.
The best thing is that you can create a chatbot for each page. I've created 4 chatbots for my website so far.
I found the guides they have super helpful and the process was painless. I also love the pricing as I've been paying for basic features on Intercom for years now.
Communication has sadly been one of the poorer elements of Dashly.
Perfect for my web chat but also as my omnichannel and the ability to set up the welcome bots so easily is a major improvement over what I was using before.
Dont like Dashly Branding all over the software.
Dashly's customer service was superb in ensuring that it was the best solution for my particular needs. Within minutes, my new live chat widget was up and running on my website.so i like the tool.
Dashly doesn't have 24 hour support but they still reply fast to my inquiries.
We've been looking for a good customer support platform and one that can help us manage our social media accounts. We've tried it out and we're very pleased with the results.
Qualification of leads via chat do not allow name capture, probably this is the only cons that I have found. You must have authentication in place to prevent multiple site visitors count.
Dashly is an outstanding communication platform that streamlines communication between businesses and their customers.
The fast and efficient communication with my customers means that I can help them choose the best product or directly inform them of an additional promotion via chat.
I like how their interface is elaborative. They also have a great customer support team.
A live chat, a chat bot, and the unified inbox are all great features that can be easily found. It is also very easy to use those features.
Dashly is really easy to use. They have a great customer support team that is very active in online groups.
A solid and very cost effective messenger and chat bot solution.
The setup is just a few clicks and the way to integrate it into any website ist super quick and easy. Chatting with clients feels very confortable.
Feature rich focus on Ecommerce, integrations for that area work great.
With dashly you can create your chat service in 10 minutes, its customization is great and you can also translate to any language.
The best thing is that you can create a chatbot for each page. I've created 4 chatbots for my website so far.