Enterprise Help Desk & Ticketing Software

Help Desk & Ticketing software enables customer support agents to receive and respond to service requests. It acts as a point of contact for users to get answers to questions, gain assistance in troubleshooting, and solve any other customer care-related issues.
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127 apps

Freshdesk   

1,729
Online Customer Support Software & Helpdesk Solution
Freshdesk is available for Large Enterprises and offers the following support options: FAQs, Forum, Knowledge Base, Online Support, Phone Support, Video Tutorials. Learn more
Online Customer Support Software & Helpdesk Solution
Freshdesk is available for Large Enterprises and offers the following support options: FAQs, Forum, Knowledge Base, Online Support, Phone Support, Video Tutorials. Learn more

Freshservice   

357
A complete IT service management (ITSM) tool for business
Freshservice is available for Large Enterprises and offers the following support options: FAQs, Forum, Knowledge Base, Online Support, Phone Support, Video Tutorials. Learn more
A complete IT service management (ITSM) tool for business
Freshservice is available for Large Enterprises and offers the following support options: FAQs, Forum, Knowledge Base, Online Support, Phone Support, Video Tutorials. Learn more

SolarWinds Service Desk   

477
IT Service Desk & Asset Management Software
SolarWinds Service Desk is available for Large Enterprises and offers the following support options: FAQs, Forum, Knowledge Base, Online Support, Phone Support, Video Tutorials. Learn more
IT Service Desk & Asset Management Software
SolarWinds Service Desk is available for Large Enterprises and offers the following support options: FAQs, Forum, Knowledge Base, Online Support, Phone Support, Video Tutorials. Learn more

NICE inContact   

115
Cloud Contact Center Software
NICE inContact is available for Large Enterprises and offers the following support options: Knowledge Base, Phone Support, Video Tutorials. Learn more
Cloud Contact Center Software
NICE inContact is available for Large Enterprises and offers the following support options: Knowledge Base, Phone Support, Video Tutorials. Learn more

Zendesk   

2,118
Cloud customer service software
Zendesk is available for Large Enterprises and offers the following support options: FAQs, Forum, Knowledge Base, Online Support, Phone Support, Video Tutorials. Learn more
Cloud customer service software
Zendesk is available for Large Enterprises and offers the following support options: FAQs, Forum, Knowledge Base, Online Support, Phone Support, Video Tutorials. Learn more

Zoho Desk   

1,560
Industry's first context-aware Helpdesk Software
Zoho Desk is available for Large Enterprises and offers the following support options: FAQs, Forum, Knowledge Base, Online Support, Phone Support, Video Tutorials. Learn more
Industry's first context-aware Helpdesk Software
Zoho Desk is available for Large Enterprises and offers the following support options: FAQs, Forum, Knowledge Base, Online Support, Phone Support, Video Tutorials. Learn more

InvGate Service Desk   

71
IT service desk software
InvGate Service Desk is available for Large Enterprises and offers the following support options: FAQs, Knowledge Base, Online Support, Phone Support, Video Tutorials. Learn more
IT service desk software
InvGate Service Desk is available for Large Enterprises and offers the following support options: FAQs, Knowledge Base, Online Support, Phone Support, Video Tutorials. Learn more

SolarWinds Take Control   

10
Collaborative remote access solution
SolarWinds Take Control is available for Large Enterprises and offers the following support options: Forum, Knowledge Base, Online Support, Phone Support, Video Tutorials. Learn more
Collaborative remote access solution
SolarWinds Take Control is available for Large Enterprises and offers the following support options: Forum, Knowledge Base, Online Support, Phone Support, Video Tutorials. Learn more

ConnectWise Manage   

162
Business management platform for the IT industry
ConnectWise Manage is available for Large Enterprises and offers the following support options: FAQs, Forum, Knowledge Base, Online Support, Phone Support, Video Tutorials. Learn more
Business management platform for the IT industry
ConnectWise Manage is available for Large Enterprises and offers the following support options: FAQs, Forum, Knowledge Base, Online Support, Phone Support, Video Tutorials. Learn more

TOPdesk   

35
Help desk & service management
TOPdesk is available for Large Enterprises and offers the following support options: FAQs, Forum, Knowledge Base, Online Support, Phone Support, Video Tutorials. Learn more
Help desk & service management
TOPdesk is available for Large Enterprises and offers the following support options: FAQs, Forum, Knowledge Base, Online Support, Phone Support, Video Tutorials. Learn more

LogMeIn Rescue   

102
Remote support for helpdesks, call centers and organizations
LogMeIn Rescue is available for Large Enterprises and offers the following support options: FAQs, Forum, Knowledge Base, Online Support, Phone Support, Video Tutorials. Learn more
Remote support for helpdesks, call centers and organizations
LogMeIn Rescue is available for Large Enterprises and offers the following support options: FAQs, Forum, Knowledge Base, Online Support, Phone Support, Video Tutorials. Learn more

LiveAgent   

687
Great customer service starts with better help desk software
LiveAgent is available for Large Enterprises and offers the following support options: FAQs, Forum, Knowledge Base, Online Support, Phone Support, Video Tutorials. Learn more
Great customer service starts with better help desk software
LiveAgent is available for Large Enterprises and offers the following support options: FAQs, Forum, Knowledge Base, Online Support, Phone Support, Video Tutorials. Learn more

Jira Service Desk   

225
Simple service desk built on Jira
Jira Service Desk is available for Large Enterprises and offers the following support options: FAQs, Forum, Knowledge Base, Online Support, Phone Support, Video Tutorials. Learn more
Simple service desk built on Jira
Jira Service Desk is available for Large Enterprises and offers the following support options: FAQs, Forum, Knowledge Base, Online Support, Phone Support, Video Tutorials. Learn more

Qualtrics   

287
Experience management platform
Qualtrics is available for Large Enterprises and offers the following support options: FAQs, Knowledge Base, Online Support, Phone Support, Video Tutorials. Learn more
Experience management platform
Qualtrics is available for Large Enterprises and offers the following support options: FAQs, Knowledge Base, Online Support, Phone Support, Video Tutorials. Learn more

Opsgenie   

111
Alerting and on-call management for always-on services
Opsgenie is available for Large Enterprises and offers the following support options: Knowledge Base, Online Support, Phone Support, Video Tutorials. Learn more
Alerting and on-call management for always-on services
Opsgenie is available for Large Enterprises and offers the following support options: Knowledge Base, Online Support, Phone Support, Video Tutorials. Learn more

Front   

104
Email management software and shared inbox for teams
Front is available for Large Enterprises and offers the following support options: FAQs, Forum, Knowledge Base, Online Support, Phone Support, Video Tutorials. Learn more
Email management software and shared inbox for teams
Front is available for Large Enterprises and offers the following support options: FAQs, Forum, Knowledge Base, Online Support, Phone Support, Video Tutorials. Learn more

Alloy Navigator   

38
Award winning IT Asset Mgmt and Service Mgmt platform
Alloy Navigator is available for Large Enterprises and offers the following support options: FAQs, Forum, Knowledge Base, Online Support, Phone Support. Learn more
Award winning IT Asset Mgmt and Service Mgmt platform
Alloy Navigator is available for Large Enterprises and offers the following support options: FAQs, Forum, Knowledge Base, Online Support, Phone Support. Learn more

NinjaRMM   

59
Remote monitoring & management platform
NinjaRMM is available for Large Enterprises and offers the following support options: FAQs, Forum, Knowledge Base, Online Support, Phone Support, Video Tutorials. Learn more
Remote monitoring & management platform
NinjaRMM is available for Large Enterprises and offers the following support options: FAQs, Forum, Knowledge Base, Online Support, Phone Support, Video Tutorials. Learn more

Serviceaide   

22
Service desk & IT service management
Serviceaide is available for Large Enterprises and offers the following support options: Knowledge Base, Online Support, Phone Support. Learn more
Service desk & IT service management
Serviceaide is available for Large Enterprises and offers the following support options: Knowledge Base, Online Support, Phone Support. Learn more

Vision Helpdesk   

27
Help Desk, Multi Company Desk and ITSM / ITIL Service Desk
Vision Helpdesk is available for Large Enterprises and offers the following support options: FAQs, Knowledge Base, Online Support, Phone Support, Video Tutorials. Learn more
Help Desk, Multi Company Desk and ITSM / ITIL Service Desk
Vision Helpdesk is available for Large Enterprises and offers the following support options: FAQs, Knowledge Base, Online Support, Phone Support, Video Tutorials. Learn more

VIZOR HelpDesk & Assets   

0
ITIL Certified IT Service and Asset Management Solution
VIZOR HelpDesk & Assets is available for Large Enterprises and offers the following support options: FAQs, Knowledge Base, Online Support, Phone Support, Video Tutorials. Learn more
ITIL Certified IT Service and Asset Management Solution
VIZOR HelpDesk & Assets is available for Large Enterprises and offers the following support options: FAQs, Knowledge Base, Online Support, Phone Support, Video Tutorials. Learn more

UJET   

47
Customer interaction & support platform with CRM integration
UJET is available for Large Enterprises and offers the following support options: FAQs, Phone Support. Learn more
Customer interaction & support platform with CRM integration
UJET is available for Large Enterprises and offers the following support options: FAQs, Phone Support. Learn more

Genesys PureCloud   

78
Mobile optimized cloud call center with multichannel routing
Genesys PureCloud is available for Large Enterprises and offers the following support options: Forum, Knowledge Base, Online Support, Phone Support, Video Tutorials. Learn more
Mobile optimized cloud call center with multichannel routing
Genesys PureCloud is available for Large Enterprises and offers the following support options: Forum, Knowledge Base, Online Support, Phone Support, Video Tutorials. Learn more

Hiver   

35
Manage customer support and sales leads right from Gmail
Hiver is available for Large Enterprises and offers the following support options: FAQs, Knowledge Base, Phone Support, Video Tutorials. Learn more
Manage customer support and sales leads right from Gmail
Hiver is available for Large Enterprises and offers the following support options: FAQs, Knowledge Base, Phone Support, Video Tutorials. Learn more

Teamwork Desk   

102
Helpdesk Software Your Team Can Rely On
Teamwork Desk is available for Large Enterprises and offers the following support options: FAQs, Online Support, Phone Support, Video Tutorials. Learn more
Helpdesk Software Your Team Can Rely On
Teamwork Desk is available for Large Enterprises and offers the following support options: FAQs, Online Support, Phone Support, Video Tutorials. Learn more
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