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Table of Contents

Top Rated Remote Desktop Software with Real-Time Chat in 2026

All user reviews are verified by in-house moderators and provider data by our software research team. Learn more

Last updated: March 2026

Real-time chat in remote desktop software facilitates instant communication, enabling users to discuss and resolve issues efficiently. It enhances collaboration, supports troubleshooting, and allows for quick feedback without needing separate applications. Our reviewers in remote desktop software rated this feature as important.

4 Best Remote Desktop Software with Real-Time Chat

Splashtop
RemotePC - Highest rated for real-time chat
GoToMyPC
TeamViewer Remote

See other top Remote Desktop products with real-time chat

How we picked the 4 top rated products

We chose the high-performing solutions on this list based on verified user ratings on our site. Depending on available data, qualifying products either had to be among the most user-reviewed or the most searched-for products in the remote desktop software category. They also needed to have sufficient reviews about real-time chat, have a minimum user rating of 3 out of 5 for that feature, and show evidence of U.S. market presence. We then added a distinction for the product with the highest rating for real-time chat based on our proprietary ratings and reviews. Sponsorship or client status has no influence on the selection of these products, but it may impact the order in which products appear.

Top featured products

Splashtop

4.7

(730)

Starting price

6flat rate /
per month

ManageEngine Remote Access Plus

4.7

(57)

Starting price

75flat rate /
per year

RemotePC

4.7

(583)

Starting price

29.50flat rate /
per year

Details for the 4 best products

Splashtop

4.7

(730)

visit website

User insights about the real-time chat feature

Reviewers mention that Splashtop's real-time chat is rarely used as they often rely on phone calls for communication. They find it useful for sending messages to remote desktops and interacting with users when needed. Some users appreciate its ability to facilitate communication without juggling a phone, though many indicate they do not need or use this feature frequently. A few users note that the chat box can be overlooked by end users and that it lacks a transcript function.

“The real-time chat works well but we don't use it very often because we are usually chatting with the person through a phone call or other system.”

Jim P.

IT Director

“I can send messages to remote desktops telling users what to do to fix a problem.”

James R.

Director

Remote Desktop key features coverage

Splashtop offers 6 out of the 6 key features for Remote Desktop software identified by reviewers:

Remote Access/Control4.9

Access Controls/Permissions4.7

Screen Sharing4.6

Multiple Monitor Access4.6

File Transfer4.7

Mobile Access4.7

Pros and cons based on 730 verified reviews

79% of users rated Splashtop 5 out of 5 stars, while 2% gave it 1 or 2 stars. To determine these pros and cons insights we analyzed 730 reviews and identified the topics where users expressed positive and negative sentiment.

Pros:

Reliable support services

Simple setup process

Convenient remote access

Effortless deployment

Cons:

Occasional connection lag

Inconsistent issue resolution

Frequent connection issues

See pros and cons details

Pricing

Starting price:$6 flat rate/per month|Free version:Not available|Free trial:Available

Prices may vary depending on the number of users and features.

RemotePC

4.7

(583)

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User insights about the real-time chat feature

Reviewers indicate that RemotePC's real-time chat is a valuable tool for immediate problem resolution and seamless communication during remote sessions. They find it easy to use and appreciate its availability next to the screen session. Users report that it helps in exchanging critical information quickly and reduces the need for phone calls. However, some users mention they haven't needed to use it yet, and a few find it less reliable, experiencing occasional hangs and poor support in certain regions.

“Improved Remote Support -IT professionals can troubleshoot issues while chatting with users in real time, reducing the need for additional calls or emails. -Users can describe problems clearly, allowing for faster issue resolution.”

EVERLYNE M.

Accountant

“Giving instructions such as unplugging physical components such as printers or other physical devices is seamless as Remote Desktop offers real time chatting between the remote user and myself.”

David M.

I.T Technician

Remote Desktop key features coverage

RemotePC offers 6 out of the 6 key features for Remote Desktop software identified by reviewers:

Remote Access/Control4.8

Access Controls/Permissions4.6

Screen Sharing4.7

Multiple Monitor Access4.7

File Transfer4.6

Mobile Access4.6

Pros and cons based on 583 verified reviews

79% of users rated RemotePC 5 out of 5 stars, while 3% gave it 1 or 2 stars. To determine these pros and cons insights we analyzed 583 reviews and identified the topics where users expressed positive and negative sentiment.

Pros:

Remote office access

Quick and easy installation

Cons:

Inconsistent connection speed

See pros and cons details

Pricing

Starting price:$29.50 flat rate/per year|Free version:Not available|Free trial:Available

Prices may vary depending on the number of users and features.

GoToMyPC

4.8

(584)

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User insights about the real-time chat feature

Reviewers indicate that GoToMyPC's real-time chat is not frequently used or needed for their purposes. They find it useful for quick issue resolution when audio capabilities are lost, but many prefer using cell phones for communication. Users report that it works smoothly when used, though it is not necessary for their typical usage scenarios. Some reviewers mention they have not had cause to use the chat feature and do not find it essential for their work.

“At the moment I only have one PC connection and am not in a desktop support role, so there is no need for real-time chat.”

Peter R.

Principle Consultant

“Useful when audio capability lost, so interaction can continue if needed.”

Joe D.

CEO

Remote Desktop key features coverage

GoToMyPC offers 5 out of the 6 key features for Remote Desktop software identified by reviewers:

Remote Access/Control4.9

Access Controls/Permissions

Screen Sharing4.7

Multiple Monitor Access4.6

File Transfer4.5

Mobile Access4.6

Pros and cons based on 584 verified reviews

86% of users rated GoToMyPC 5 out of 5 stars, while 1% gave it 1 or 2 stars. To determine these pros and cons insights we analyzed 584 reviews and identified the topics where users expressed positive and negative sentiment.

Pros:

Work flexibility while traveling

Seamless desktop access

Reliable and secure access

Remote office connectivity

Effective remote work solution

Cons:

Dependence on host computer

Slow connection speeds

Challenges with multiple screens

High pricing concerns

Problems with issue resolution

See pros and cons details

Pricing

Starting price:$35 other/per month|Free version:Not available|Free trial:Available

Prices may vary depending on the number of users and features.

TeamViewer Remote

4.6

(11.6K)

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User insights about the real-time chat feature

Reviewers highlight TeamViewer Remote's real-time chat as an essential tool for effective communication during remote sessions. They appreciate its usefulness in troubleshooting, collaboration, and providing immediate feedback. Users find it easy to use and beneficial for avoiding phone calls, though some mention occasional delays and difficulty locating the chat window. They also note that it integrates well with other communication tools and is helpful when audio communication is not possible. However, a few users prefer other chat applications or phone calls for communication.

“There isn't any lagging and the real time chat assists us in determining whether we are resolving the correct issue at hand and at the same time it allows the user to test if we have fixed their issues. This chat basically plays like a guide for the person who is accessing the computer remotely making their work much easier when having to resolve issues.”

Zeenat R.

Managing Director

“This is one of the most useful features as it allows you to chat with the person on the end of the remote session and discuss or share information necessary to complete the activity or task, efficiently and accurately, for which you are connected with each other.”

Hazbar k.

Tech Solutions Manager

Remote Desktop key features coverage

TeamViewer Remote offers 6 out of the 6 key features for Remote Desktop software identified by reviewers:

Remote Access/Control4.8

Access Controls/Permissions4.5

Screen Sharing4.6

Multiple Monitor Access4.3

File Transfer4.4

Mobile Access4.4

Pros and cons based on 11,617 verified reviews

68% of users rated TeamViewer Remote 5 out of 5 stars, while 1% gave it 1 or 2 stars. To determine these pros and cons insights we analyzed 11,617 reviews and identified the topics where users expressed positive and negative sentiment.

Pros:

Efficient remote access

Versatile screen sharing

Remote IT support

Comprehensive online meetings

Facilitates home working

Cons:

Lag and latency issues

Inconsistent version compatibility

High cost

Dependence on strong internet

Slow connection speed

See pros and cons details

Pricing

Starting price:$24.90 flat rate/per month|Free version:Available|Free trial:Available

Prices may vary depending on the number of users and features.

Key features for Remote Desktop software

Based on GetApp's analysis of verified user reviews collected between July 2021 and August 2024.

Remote Access/Control: Users value the ability to access and control remote computers efficiently from anywhere, facilitating troubleshooting, support, and administrative tasks across different locations. 96% of reviewers rated this feature as important or highly important.
Access Controls/Permissions: Reviewers appreciate the ability to set various permission levels, ensuring secure and controlled access to sensitive data and systems, enhancing security and management. 90% of reviewers rated this feature as important or highly important.
Screen Sharing: Users highlight the importance of real-time screen sharing for effective collaboration, troubleshooting, and training, noting its clarity and ease of use. 85% of reviewers rated this feature as important or highly important.
Multiple Monitor Access: Reviewers find the ability to access and manage multiple monitors remotely crucial for tasks requiring extensive screen space, improving productivity and multitasking capabilities. 81% of reviewers rated this feature as important or highly important.
File Transfer: Users value the convenience and efficiency of transferring files directly between local and remote computers, enhancing collaboration and simplifying software updates and data sharing. 80% of reviewers rated this feature as important or highly important.
Mobile Access: Reviewers appreciate the flexibility to access and control their computers from mobile devices, enabling work and support on the go with similar functionality to the desktop version. 75% of reviewers rated this feature as important or highly important.

Top Rated Remote Desktop Software with Real-Time Chat in 2026

4 Best Remote Desktop Software with Real-Time Chat

How we picked the 4 top rated products

Top featured products

Details for the 4 best products

Splashtop

RemotePC

GoToMyPC

TeamViewer Remote

Other Top Rated Remote Desktop Software with Real-Time Chat in 2026

Splashtop

ManageEngine Remote Access Plus

RemotePC

Heimdal Remote Desktop

dualmon

ISL Light

TeamViewer ONE

ScreenConnect

AnyDesk

Zoho Assist

GoToMyPC

FixMe.IT

Supremo Remote Desktop

Pulseway

Dameware

Getscreen.me

LogMeIn Rescue

LogMeIn Resolve

EV Reach

RealVNC Connect

Iperius Remote

AweSun

Kaseya VSA

TSPlus

SetMe

Key features for Remote Desktop software