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Top Rated Remote Support Software with Chat/Messaging in 2026

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All user reviews are verified by in-house moderators and provider data by our software research team.  Learn more

Last updated: April 2026

Chat/messaging enables real-time communication, quick issue resolution, and seamless collaboration between support technicians and clients. It facilitates efficient troubleshooting, enhances customer support, and allows for multitasking without needing additional devices. Our reviewers in remote support software rated this feature as important.

3 Best Remote Support Software with Chat/Messaging

  • TeamViewer Remote
  • Webex Suite - Highest rated for chat/messaging
  • Slack

See other top Remote Support products with chat/messaging

How we picked the 3 top rated products

We chose the high-performing solutions on this list based on verified user ratings on our site. Depending on available data, qualifying products either had to be among the most user-reviewed or the most searched-for products in the remote support software category. They also needed to have sufficient reviews about chat/messaging, have a minimum user rating of 3 out of 5 for that feature, and show evidence of U.S. market presence. We then added a distinction for the product with the highest rating for chat/messaging based on our proprietary ratings and reviews. Sponsorship or client status has no influence on the selection of these products, but it may impact the order in which products appear.

Details for the 3 best products

TeamViewer Remote logo
4.6
(11.6K)
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User insights about the chat/messaging feature

Reviewers find TeamViewer Remote's chat/messaging feature helpful for quick communication during remote support sessions. They appreciate its ease of use and reliability for sending instant messages and sharing files. Users report that the chat function is useful when voice communication is not possible. However, some reviewers mention that the chat feature feels basic compared to other messaging services and is not frequently used outside of support sessions.
“In the messaging section, the application satisfies its requirement. Normally I use it to send a message that matters to the entire audience, but I don't want to interrupt the person who is speaking. It is a very good section, it works like instant messaging, it also allows you to upload files or documents, which is very useful.”
CG

Christopher G.

Student

“Chat provides a means of real-time communication between the person providing remote support and the person receiving it. This instant communication helps in quickly conveying information, asking questions, and providing instructions.”
LD

Loraine D.

IT engineer

Remote Support key features coverage

TeamViewer Remote offers 5 out of the 5 key features for Remote Support software identified by reviewers:

Remote Access/Control4.7
Access Controls/Permissions4.5
Real-Time Notifications3.9
Unattended Access4.0
Screen Sharing4.6

Pros and cons based on 11,619 verified reviews

68% of users rated TeamViewer Remote 5 out of 5 stars, while 1% gave it 1 or 2 stars. To determine these pros and cons insights we analyzed 11,619 reviews and identified the topics where users expressed positive and negative sentiment.

Pros:

Efficient remote access

Versatile screen sharing

Remote IT support

Comprehensive online meetings

Facilitates home working

Cons:

Lag and latency issues

Inconsistent version compatibility

High cost

Dependence on strong internet

Slow connection speed

See pros and cons details

Pricing

Starting price:$24.90 flat rate/per month|Free version:Available|Free trial:Available

Prices may vary depending on the number of users and features.

Webex Suite logo
4.4
(7.3K)
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User insights about the chat/messaging feature

Reviewers indicate that Webex Suite's chat/messaging feature is useful for maintaining communication during meetings without disrupting the main presentation. They appreciate the ability to send messages to individuals or groups and find it convenient for sharing content quickly. Users report that the chat function is easy to use and reliable, even on low bandwidth. However, some reviewers note that their company primarily uses Webex for video conferencing, with chat being a secondary feature.
“Chat/Messaging has been fluid with Webex providing users to message without disturbing the whole session. It has been set aside on the right and can be hidden from the app interface to avoid any distractions. Important messages can give alert to the admin if important and critical messages are to be read.”
SA

Shamshad A.

Delivery Driver

“This is useful as 2 participants can chat while viewing the main speaker/ presenter. Also allows for questions without disrupting the presentation.”
MG

Mark G.

RN

Remote Support key features coverage

Webex Suite offers 4 out of the 5 key features for Remote Support software identified by reviewers:

Remote Access/Control4.4
Access Controls/Permissions4.4
Real-Time Notifications4.6
Unattended Access
Screen Sharing4.5

Pros and cons based on 7,395 verified reviews

54% of users rated Webex Suite 5 out of 5 stars, while 2% gave it 1 or 2 stars. To determine these pros and cons insights we analyzed 7,395 reviews and identified the topics where users expressed positive and negative sentiment.

Pros:

Efficient remote collaboration

Robust communication conferencing

Enhanced team collaboration

Interactive webinars

Effective online training

Cons:

Connectivity issues

Browser compatibility problems

Complicated issue management

Navigation and screen issues

User experience challenges

See pros and cons details

Pricing

Starting price:$25 per user/per month|Free version:Available|Free trial:Available

Prices may vary depending on the number of users and features.

Slack logo
4.7
(24K)
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User insights about the chat/messaging feature

Reviewers appreciate Slack's chat/messaging capabilities for their simplicity, intuitiveness, and efficiency. They highlight the ability to organize conversations into channels, making discussions focused and searchable. Users find private messaging secure and appreciate the integration of emojis, gifs, and file sharing. They report that Slack fosters a casual and conversational atmosphere, enhancing team communication. Reviewers also value the real-time notifications and the ability to edit sent messages. The platform's customization options and mobile accessibility are additional strengths mentioned by users.
“Its ability to organize conversations into channels helps keep discussions focused and easily searchable. It allows for one-on-one conversations as well as group discussions within channels(so you can have private conversations with you group in a separate channel ). It allows Sharing of documents, images, videos, and other files directly within Slack. It also archives conversations for future reference. You Make voice or video calls directly from Slack, either one-on-one or within a channel.”
NM

NOMPILO M.

Graduate Software Dev Intern

“Chats can be kept neat and organized with the "thread" function. So it is easier for someone who visits the chat later not to miss out on any crucial messages. Also, the massages in chats can be pinned. This helps to highlight and draw attention to important messages on the chat. There is a wide range of fun stickers and emojis that are more expressive. We are having so much fun chatting on slack than on any other platform”
SW

Sithija W.

Online tutor

Remote Support key features coverage

Slack offers 4 out of the 5 key features for Remote Support software identified by reviewers:

Remote Access/Control4.6
Access Controls/Permissions4.5
Real-Time Notifications4.7
Unattended Access
Screen Sharing4.4

Pros and cons based on 24,035 verified reviews

72% of users rated Slack 5 out of 5 stars, while 1% gave it 1 or 2 stars. To determine these pros and cons insights we analyzed 24,035 reviews and identified the topics where users expressed positive and negative sentiment.

Pros:

Effective remote communication

Efficient colleague communication

Enhanced team collaboration

Streamlined project management

Extensive integration options

Cons:

High resource consumption

Inconsistent notifications

Confusing thread management

Slack's pricing drawbacks

Messaging limitations

See pros and cons details

Pricing

Starting price:$8.75 per user/per month|Free version:Available|Free trial:Available

Prices may vary depending on the number of users and features.

Other Top Rated Remote Support Software with Chat/Messaging in 2026

Slack logo

A single place for team communication and workflows

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Slack is a single workspace that connects users with the people and tools they work with everyday, no matter where they are or what they do

Read more about Slack

Users also considered
TeamViewer ONE logo

Remote support, remote access & device management software

learn more
TeamViewer remote support software lets you connect securely to computers, access files and applications, and collaborate.

Read more about TeamViewer ONE

Users also considered
Webex Suite logo

One app for everything. And everyone.

learn more
Webex brings together Calling, Meeting and Messaging modes of collaboration into a seamless, engaging, inclusive and intelligent experience.

Read more about Webex Suite

Users also considered
Freshdesk logo

Online helpdesk system and customer service software

learn more
Freshdesk is a cloud-based, omnichannel customer service software for businesses of all sizes, with solutions that increase agent productivity and improve customer satisfaction.

Read more about Freshdesk

Users also considered
ScreenConnect logo
Category Leaders

Remote meeting platform for resolving customers' queries

learn more
Fully functional remote support. ScreenConnect gives you the ability to remotely view & control devices from anywhere there is an Internet connection.

Read more about ScreenConnect

Users also considered
LiveAgent logo

Multichannel Help Desk Solution with Powerful AI Features

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Award-winning live chat, help desk, ticketing and call center software with AI, now UP TO 75% OFF. Start for free with a 30-day trial.

Read more about LiveAgent

Users also considered
BeyondTrust Remote Support logo

Secure remote access software

learn more
BeyondTrust Remote Support enables help desk teams to quickly and securely access and fix any remote device, running any platform, located anywhere in the world through one solution.

Read more about BeyondTrust Remote Support

Users also considered
Zoho Desk logo

Customer service software for businesses of all sizes

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Zoho Desk is a web and mobile-based customer service software that enables businesses of all sizes and types to deliver customer support, empower agents, and maintain operations.

Read more about Zoho Desk

Users also considered
AnyDesk logo

Remote desktop software

learn more
AnyDesk is a remote desktop software accessible on all platforms, including Windows, MacOS, Linux, Android, and iOS. AnyDesk allows users to connect to computers remotely anywhere, anytime, and facilitates desktop sharing, remote support, and web presentation.

Read more about AnyDesk

Users also considered
Zoho Assist logo
Category Leaders

Cloud-based remote support solution

learn more
Quick Remote technical support enabled with embeddable website widget, built-in chat, file transfer, remote rebooting, rebranding & more

Read more about Zoho Assist

Users also considered
ISL Light logo
Category Leaders

Remote support software & unattended remote access

learn more
Rich-featured remote support solution designed for SMB's and big enterprises which need to offer reliable and secure remote assistance. Easy-to-use&fast.

Read more about ISL Light

Users also considered
Zoho Meeting logo

Web conferencing tool to host online meetings and webinars.

learn more
Access remote participant's computer using Zoho Meeting. Share your computer's keyboard and mouse control with other participants during meeting.

Read more about Zoho Meeting

Users also considered
Splashtop logo
Category Leaders

Remote access and remote support for specific use-cases.

learn more
Splashtop reshapes IT management: SOS for rapid remote assistance, Remote Support for unattended device access, and Enterprise for scalable operations. Efficient tools addressing IT's dynamic needs with secure, top-tier remote capabilities.

Read more about Splashtop

Users also considered
RemotePC logo
Category Leaders

Remote Access for Consumers, SMBs, and Enterprises

learn more
RemotePC is a fast and secure remote access solution that allows consumers, businesses and IT professionals to access and control their PCs & Macs remotely from any device including iOS/Android. Connect to your remote computers to work from home or anywhere you choose.

Read more about RemotePC

Users also considered
Freshservice logo

A complete IT service management (ITSM) tool for business

learn more
Freshservice is an online ITIL service desk with ticketing & asset management capabilities, and incident, problem, change, release, and knowledge management tools.

Read more about Freshservice

Users also considered
FixMe.IT logo
Category Leaders

Remote Support Software That Always Works

learn more
Remote support app designed for connecting to client machines within seconds to securely deliver on-demand or unattended support.

Read more about FixMe.IT

Users also considered
Supremo Remote Desktop logo

Remote assistance, IT professionals, System administrators

learn more
SupRemo helps private and companies to connect with remote devices or servers to manage applications and provide support. The white-label capabilities let professionals personalize the interface using custom logos, company details and themes to establish brand identity with clients.

Read more about Supremo Remote Desktop

Users also considered
SysAid logo

AI-enabled ITSM platform for businesses of all sizes

learn more
SysAid is an ITSM software platform that enhances IT service management with AI chatbots, workflow automation, and asset management.

Read more about SysAid

Users also considered
dualmon logo
Category Leaders

Remote support and device access management solution

learn more
dualmon Remote Access is a remote desktop software that helps businesses manage support, server monitoring, access management & other operations across remote devices. Users can host web meetings to give presentations, demos or training and facilitate collaboration via annotation and drawing tools.

Read more about dualmon

Users also considered
Atera logo

Cloud and mobile-based IT management platform with AI

learn more
Atera is the ultimate all-in-one remote monitoring tool suite for MSPs and IT Pros. Includes everything you need and nothing you don't: Full RMM, PSA, Help Desk and Ticketing, Remote Access & So Much More. Monitor unlimited devices for a fixed monthly cost. Try Atera for free today.

Read more about Atera

Users also considered
Pulseway logo
Category Leaders

Remote monitoring and management platform for IT

learn more
Pulseway is a remote monitoring and management software designed for managing workstations, servers, and network devices across Windows, Mac, and Linux environments. The platform includes real-time monitoring with actionable alerts, remote control capabilities with unlimited sessions, automated patch management for operating systems and third-party applications, and scripting tools with auto-remediation features.

Read more about Pulseway

Users also considered
NinjaOne logo
Category Leaders

Unified endpoint management & IT automation platform

learn more
NinjaOne’s unified IT operations platform, providing a seamless, single-pane solution to manage endpoints and support end-user including multiple one-click remote control options as well as a full suite of behind-the-scenes remote management tools.

Read more about NinjaOne

Users also considered
JumpCloud Directory Platform logo

A cloud directory platform for secure access to resources

learn more
JumpCloud is an open directory platform for secure, frictionless access from any device to any resource, anywhere.

Read more about JumpCloud Directory Platform

Users also considered
Dameware logo

Remote-access system support tool for IT professionals

learn more
Dameware is a cloud-based remote support tool that assists IT professionals with issue resolution and Windows administration. Key features include multi-platform support, directory management, user account permissions, live chat, multi-monitor visibility, task-based ticketing and reporting.

Read more about Dameware

Users also considered
Getscreen.me logo

Remote Desktop Access. Instant. From a web browser.

learn more
Cloud-based software for administration, technical support and remote work.

Read more about Getscreen.me

Users also considered

Key features for Remote Support software

Based on GetApp's analysis of verified user reviews collected between July 2021 and August 2024.

  • Remote Access/Control: Allows technicians to access and control remote computers or devices from anywhere, enabling troubleshooting, software installation, and configuration efficiently. 95% of reviewers rated this feature as important or highly important.
  • Access Controls/Permissions: Enables secure control over who can access and modify systems, ensuring privacy and preventing unauthorized access by using customizable permissions. 89% of reviewers rated this feature as important or highly important.
  • Real-Time Notifications: Alerts users instantly about important updates, customer requests, and system changes, helping teams stay informed and respond quickly. 88% of reviewers rated this feature as important or highly important.
  • Unattended Access: Enables remote connection to devices without user intervention, allowing maintenance and troubleshooting during off-hours and improving flexibility. 88% of reviewers rated this feature as important or highly important.
  • Screen Sharing: Facilitates real-time collaboration, demonstrations, and troubleshooting by allowing participants to view and interact with a shared screen. 85% of reviewers rated this feature as important or highly important.