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Userback
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Understand what users want, and build what they love.
Table of Contents
Userback - 2026 Pricing, Features, Reviews & Alternatives
All user reviews are verified by in-house moderators and provider data by our software research team. Learn more
Last updated: December 2025
Userback overview
What is Userback?
Introducing Userback, the leading user feedback platform tailored for small teams dedicated to gaining deep insights into user behaviors and enhancing product development.
Userback provides the tools to capture feedback in a visually enriched format, along with metadata, to offer a profound understanding of user sentiment and actions through in-app surveys such as NPS, CES, and CSAT metrics. Moreover, you can enrich feedback context by diving into detailed session replays.
Effortlessly segment users and monitor their interactions right from the point of login. With the ability to target specific user segments for personalized surveys, you can gain a comprehensive overview of user experiences from initial trial to potential churn. Elevate your brand image through customized feature portals, public roadmaps, and a centralized feedback hub that not only streamlines processes but also significantly boosts closure rates.
Don't want to add code? No problem at all. Start your journey promptly with a user-friendly browser extension, designed for quality assurance and meticulous bug tracking with internal teams.
Key benefits of using Userback
Starting price
per month
Alternatives
with better value for money
Pros & Cons
Feedback
Client Communication
Features
Screenshot
Userback’s user interface
Userback pros, cons and reviews insights
To determine these pros and cons insights, we analyzed responses from
Overall rating
Value for money
4.8
Features
4.6
Ease of use
4.7
Customer support
4.8
Reviews sentiment
What do users say about Userback?
At the moment they offer the option to send email notifications from our own email but they do not have a way to implement DMARC so if using "quarentine" or "reject" you cannot use your email for notification, and need to use the generic userback email.
Select to learn more
Who uses Userback?
Based on 71 verified user reviews.
Company size
Small Businesses
Midsize Businesses
Enterprises
Top industries
Use cases
Userback's key features
Most critical features, based on insights from Userback users:
All Userback features
Features rating:
Userback alternatives
Userback
Starting from
7
/user
Per month
monday.com
Starting from
No pricing info
Wrike
Starting from
No pricing info
ClickUp
Starting from
No pricing info
Userback pricing
Pricing plans
Pricing details:
User opinions about Userback price and value
Value for money rating:
To see what individual users think of Userback's price and value, check out the review snippets below.
Cameron C.
Director
Alex K.
CEO
Userback integrations (19)
Integrations rated by users
We looked at 71 user reviews to identify which products are mentioned as Userback integrations and how users feel about them.
Integration rating: 3.0 (1)
“Clickup is the backbone of mine and my clients businesses. Deep integrations would be awesome”
Drew J.
Owner
Integration rating: 4.0 (1)
“Limits the need to retype information in order to create a ticket for development.”
Angela F.
Sr Business Analyst
Integration rating: 3.7 (3)
Integration rating: 5.0 (1)
Other top integrations
Userback support options
Typical customers
Platforms supported
Support options
Training options
Userback FAQs
Userback has the following typical customers:
Freelancers, Small Business
These products have better value for money
Q. What languages does Userback support?
Userback supports the following languages:
English
Q. Does Userback offer an API?
Yes, Userback has an API available for use.
Q. What level of support does Userback offer?
Userback offers the following support options:
Knowledge Base, Email/Help Desk, Chat, FAQs/Forum
