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Userback

Understand what users want, and build what they love.

Table of Contents

Userback - 2026 Pricing, Features, Reviews & Alternatives

All user reviews are verified by in-house moderators and provider data by our software research team. Learn more

Userback overview

What is Userback?

Introducing Userback, the leading user feedback platform tailored for small teams dedicated to gaining deep insights into user behaviors and enhancing product development.

Userback provides the tools to capture feedback in a visually enriched format, along with metadata, to offer a profound understanding of user sentiment and actions through in-app surveys such as NPS, CES, and CSAT metrics. Moreover, you can enrich feedback context by diving into detailed session replays.

Effortlessly segment users and monitor their interactions right from the point of login. With the ability to target specific user segments for personalized surveys, you can gain a comprehensive overview of user experiences from initial trial to potential churn. Elevate your brand image through customized feature portals, public roadmaps, and a centralized feedback hub that not only streamlines processes but also significantly boosts closure rates.

Don't want to add code? No problem at all. Start your journey promptly with a user-friendly browser extension, designed for quality assurance and meticulous bug tracking with internal teams.

Key benefits of using Userback

Collect 65% more feedback from end-users with embeddable feedback widgets and surveys.

Enrich every submission with technical metadata to get the the heart of any problem 10X faster.

Understand user sentiment with in-app surveys that generate up to 50% response rates, so you get the insights you need faster.

Track high-priority users and create segments to target feedback and surveys with high precious to avoid fatiguing your users.

Make any feedback visual with screen annotations, video recording, and attached sesion replays.

The browser extension can be used to collect feedback from applications or sites when the widget code cannot be installed.

Starting price

7per user /
per month

Alternatives

with better value for money

Userback’s user interface

Ease of use rating:

4.8

(71)

Userback pros, cons and reviews insights

To determine these pros and cons insights, we analyzed responses from

Overall rating

Reviews sentiment

3-4(14)

5(57)

What do users say about Userback?

Users say Userback streamlines client collaboration by making it easy to collect, organize, and act on website feedback. They find it saves time, reduces miscommunication, and allows clients—even those who are not tech-savvy—to provide clear input directly on web projects. Some mention occasional confusion with account setup and onboarding, but note improvements over time.

Reviewers appreciate Userback’s visual feedback tools, customizable forms, and frequent feature updates. They report that notifications, video and image feedback, and integration options help teams manage requests efficiently. Some wish for more language support and smoother notification handling, but value ongoing enhancements.

Select to learn more

Who uses Userback?

Based on 71 verified user reviews.

Company size

Small Businesses

Midsize Businesses

Enterprises

Top industries

Marketing and Advertising

Design

Information Technology and Services

Internet

Others

Use cases

Issue Tracking

Bug Tracking

Customer Satisfaction

Task Management

Customer Experience

Userback's key features

Most critical features, based on insights from Userback users:

Collaboration tools

4.1

(7)

Backlog management

4.8

(4)

Bug/Issue capture

4.8

(4)

Reporting/Analytics

4.2

(5)

Workflow management

4.3

(3)

All Userback features

Features rating:

4.6

(71)

Prioritization

4.0

(1)

Feedback management

3.0

(1)

Task editing

4.5

(2)

Task tagging

4.3

(3)

Customizable branding

5.0

(2)

Real-Time notifications

5.0

(1)

Alerts/Notifications

3.2

(5)

Audit trail

5.0

(2)

Search/Filter

5.0

(3)

Activity dashboard

5.0

(1)

Assignment management

5.0

(2)

Task management

4.3

(3)

Real-Time updates

(0)

Reporting & statistics

(0)

Roadmapping

(0)

Role-Based permissions

(0)

Sentiment analysis

(0)

Single sign on

(0)

Real-Time reporting

(0)

Real-Time data

(0)

Real-Time analytics

5.0

(1)

Project workflow

(0)

Project tracking

(0)

Project management

(0)

Product roadmapping

(0)

Status tracking

(0)

Support ticket management

(0)

Support ticket tracking

(0)

Survey/Poll management

5.0

(1)

Surveys & feedback

5.0

(1)

Tagging

(0)

Task board view

(0)

Task progress tracking

(0)

Task scheduling

(0)

Testing/QA management

(0)

Text analysis

(0)

Third-Party integrations

5.0

(1)

To-Do list

(0)

Visual analytics

5.0

(1)

Widgets

2.0

(1)

Product lifecycle management

(0)

Deadline management

(0)

Data import/export

(0)

Dashboard

5.0

(1)

Customizable templates

(0)

Customizable forms

(0)

Customizable fields

(0)

Customer segmentation

5.0

(1)

CSAT survey structure

(0)

Configurable workflow

(0)

Commenting/Notes

(0)

CES survey structure

(0)

Bug tracking

(0)

API

(0)

Activity tracking

(0)

Access controls/permissions

(0)

@mentions

(0)

Process/Workflow automation

(0)

Performance metrics

(0)

NPS survey structure

(0)

NPS of customers

(0)

Negative feedback management

5.0

(1)

Multiple projects

(0)

Multi-Language

(0)

Multi-Channel data collection

(0)

Multi-board

(0)

Mobile app

(0)

Kanban board

(0)

Issue tracking

(0)

Issue management

(0)

Idea management

(0)

For it project management

(0)

Email management

(0)

Userback alternatives

Userback

4.8

(71)

Starting from

/user

Per month

Free trial

Free version

Ease of Use

4.7

Features

4.6

Value for Money

4.8

Customer Support

4.8

Zoho Sprints

4.5

(291)

visit website

Starting from

Per year

Free trial

Free version

Ease of Use

4.5

Features

4.4

Value for Money

4.5

Customer Support

4.4

monday dev

4.6

(61)

visit website

Starting from

Per month

Free trial

Free version

Ease of Use

4.6

Features

4.5

Value for Money

4.3

Customer Support

4.4

Birdview

4.5

(471)

visit website

Starting from

Per month

Free trial

Free version

Ease of Use

4.3

Features

4.3

Value for Money

4.4

Customer Support

4.5

Userback pricing

Value for money rating:

4.8

Pricing plans

Pricing details:

Free plan

Free trial

Subscription

Free Forever

0.00

/user

Features included:

Collect unlimited feedback
2 feedback projects
7-day feedback availability
All core features

Team

/user

Per month

Features included:

Everything in Free, plus:
Unlimited feedback availability
Optional feature portal (Add-on)
Project management integrations
Zapier automation
Customizable feedback widgets
Feedback management tools

Business

/user

Per month

Features included:

Everything in Team, plus:
25 feedback projects
AI Assist
Feedback automation tools
Reply templates
Developer tools
Capture session replays
Javascript SDK
User surveys
Behavioral targeting
Custom branding

Business Plus

/user

Per month

Features included:

Everything in Business, plus:
Unlimited projects
Advanced privacy controls
Record all user sessions
Customer support integrations
REST API access
Webhooks
Remove Userback logo
Single Sign-On (SSO)
Premium support

User opinions about Userback price and value

Value for money rating:

4.8

(71)

To see what individual users think of Userback's price and value, check out the review snippets below.

“I'm pretty impressed with the development progress of Userback and it was really great to support a local market platform.”

Cameron C.

Director

“Very good, support is great and they are implementing lot of great new features.”

Alex K.

CEO

Userback integrations (19)

Integrations rated by users

We looked at 71 user reviews to identify which products are mentioned as Userback integrations and how users feel about them.

ClickUp

Integration rating: 3.0 (1)

“Clickup is the backbone of mine and my clients businesses. Deep integrations would be awesome”

Drew J.

Owner

Jira

Integration rating: 4.0 (1)

“Limits the need to retype information in order to create a ticket for development.”

Angela F.

Sr Business Analyst

Slack

Integration rating: 3.7 (3)

WordPress

Integration rating: 5.0 (1)

Other top integrations

Userback support options

Typical customers

Freelancers

Small businesses

Mid size businesses

Large enterprises

Platforms supported

Web

Android

iPhone/iPad

Support options

Knowledge Base

Email/Help Desk

Chat

FAQs/Forum

Training options

Documentation

Videos

Live Online

Webinars

Userback FAQs

Q. What type of pricing plans does Userback offer?

Userback has the following pricing plans:
Starting from: $0.00/month
Pricing model: Free, Subscription
Free Trial: Available | (No Credit Card required)

These products have better value for money

Q. Who are the typical users of Userback?

Userback has the following typical customers:
Freelancers, Small Business

Q. What languages does Userback support?

Userback supports the following languages:
English

Q. Does Userback offer an API?

Yes, Userback has an API available for use.

Q. What other apps does Userback integrate with?

Userback integrates with the following applications:
GitHub, Jira, Teamwork.com, Zapier, Trello, Microsoft Teams, GitLab, WordPress, Slack, Azure DevOps Server, Basecamp, monday.com, ClickUp, Wrike, Asana, Notion, Intercom, Zendesk Suite

Q. What level of support does Userback offer?

Userback offers the following support options:
Knowledge Base, Email/Help Desk, Chat, FAQs/Forum