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Keela
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Fundraising CRM that unifies fundraising and donor comms.
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Keela - 2026 Pricing, Features, Reviews & Alternatives


All user reviews are verified by in-house moderators and provider data by our software research team. Learn more
Keela overview
What is Keela?
Keela is a cloud-based fundraising CRM designed to help nonprofit organizations manage donors and contacts, receive donations online, and foster deep donor relationships. As a cloud-based solution, Keela gives users the flexibility to manage donors and donations anywhere, anytime, from any internet-enabled device. Keela provides users with an intuitive platform from which to manage volunteers, emails, and remote teams, as well as newsletters, files and donation receipts. The centralized dashboard and inbox give users an instant snapshot of their responsibilities, including tasks, follow-ups, and team discussions. Search functionality and assignment management tools allow users to locate inbox messages and manage follow-up tasks. Keela’s CRM system allows users to manage their contacts and track all of their conversations and donations, as well as other updates. The CRM records important information such as the date of the last contact, the amount of the last donation, and the total amount donated, to help users track donation activity. Search, filter and sort tools allow users to organize their contacts. Keela’s donation management features enable users to collect donations and issue receipts and thank you notes automatically, while the campaign management tools help users design, send and monitor engaging marketing emails to their supporters. Built-in project management tools also allow users to track team responsibilities and deadlines.
Who uses Keela?
By industry, Keela reviewers are most commonly professionals in non-profit organization management (58%). The most frequent use case for Keela cited by reviewers is fundraising & donor management (64% of reviewers).
What do users say about Keela pricing?
Most reviewers indicate that Keela offers excellent value for money, especially for small non-profits, and they appreciate the affordable pricing and discounts. However, some users report that costs rise with more contacts and can strain tight budgets.
What are the most popular integrations for Keela?
The Keela integration most frequently cited by reviewers is Stripe, a payment processing product rated 5.0 out of 5 for its integration with Keela.
Starting price
per month
Pros & Cons


Stewardship
Responsiveness
Navigation
Glitches
Analytics
Linkages
Keela’s user interface
Keela pros, cons and reviews insights
To determine these pros and cons insights, we analyzed responses from
Overall rating
Value for money
4.4
Features
4.0
Ease of use
4.3
Customer support
4.5
Reviews sentiment
What do users say about Keela?
Users say Keela streamlines donor management, centralizes data, and simplifies team collaboration, making it easier to track donations, manage contacts, and organize fundraising efforts. They appreciate its affordable pricing, customizable forms, and integrated email campaign tools, which help reduce administrative costs and consolidate multiple functions into one platform.
Reviewers report that Keela offers responsive customer support and helpful training resources, though some mention a learning curve and wish for more advanced features and customization options. They find the user interface clean and generally intuitive, but note occasional glitches and limitations in template design and reporting.
Select to learn more
Who uses Keela?
Based on 282 verified user reviews.
Company size
Small Businesses
Enterprises
Midsize Businesses
Top industries
Use cases
Keela's key features
Most critical features, based on insights from Keela users:
All Keela features
Features rating:
Keela alternatives
Keela pricing
Starting from
125
Per month
Flat Rate
User opinions about Keela price and value
Value for money rating:
Of 34 reviews that provide robust commentary on Keela's price and value, 88% mention it in a positive light.
Most reviewers indicate that Keela offers excellent value for money, especially for small and new non-profits. They appreciate the affordable pricing structure, which includes many essential features without overwhelming users. Some users say that the software's cost is reasonable compared to competitors, and they find the discounts on yearly plans appealing. Reviewers appreciate the free trial option and the seamless integration with other programs. However, some users report that increasing the number of contacts can become costly, and a few find the overall expense significant for their budget.
, and
To see what individual users think of Keela's cost and value, check out the review excerpts below.
Keela integrations (12)
Integrations rated by users
We looked at 282 user reviews to identify which products are mentioned as Keela integrations and how users feel about them.
Integration rating: 4.4 (5)
“Payments made to PayPal are automatically entered and eliminate duplicate jobs”
Cathy M.
Secretary
Integration rating: 3.5 (4)
“Keela is used as our DRM, and Mailchimp for our CRM -- since there is substantial overlap between the two, the capacity to integrate the systems together is crucial for our organisation.”
Rebecca J.
Communications Manager
Integration rating: 5.0 (3)
“The integration between Keela and QB Online is very easy to use and works well. ”
Doug K.
Vice President/Treasurer
Integration rating: 5.0 (6)
Integration rating: 4.0 (4)
Integration rating: 5.0 (1)
Integration rating: 5.0 (1)
Keela customer support
What do users say about Keela customer support?
Customer support rating:
We analyzed 83 verified user reviews to identify positive and negative aspects of Keela customer support.
The majority of users praise Keela's customer support for being highly responsive and quick to address questions or issues.
Broad user base highlights the helpfulness and professionalism of the support team, making onboarding and troubleshooting smooth.
A significant portion of users appreciate building ongoing relationships with support staff who remember their organization and needs.
Widespread user sentiment values Keela's willingness to listen to feedback and go above and beyond to ensure customer satisfaction.
Support options
Training options
To see what individual users say about Keela's customer support, check out the review snippets below.
“The Help articles are easily searchable and clear and if you're still stuck the customer support is the best I've experienced from any software provider.”
David P.
Philanthropy Officer
“We always interact with the same few customer support employees, so we feel like we have built a working relationship, and they really know who we are.”
Hal B.
Development Manager
“Self Help documents are thorough and the Support team are responsive, clear and concise.”
Christopher R.
CDO
Keela FAQs
Keela has the following pricing plans:
Starting from: $125.00/month
Pricing model: Subscription
Q. What are the benefits of using Keela?
Q. Who are the typical users of Keela?
Keela has the following typical customers:
Freelancers, Large Enterprises, Mid Size Business, Non Profit, Small Business
Q. What languages does Keela support?
Keela supports the following languages:
English
Q. Does Keela support mobile devices?
Keela supports the following devices:
Android, iPad, iPhone
Q. Does Keela offer an API?
No, Keela does not have an API available.
Q. What other apps does Keela integrate with?
Keela integrates with the following applications:
Aplos, PayPal, Zapier, Raisely, Gmail, Stripe, Eventbrite, QuickBooks Online, Mailchimp, Xero, BitPay
Q. What level of support does Keela offer?
Keela offers the following support options:
Knowledge Base, FAQs/Forum, Email/Help Desk, Chat, Phone Support























