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Freshchat

Live Chat software for modern messaging

Table of Contents

Is this product right for your business?

Find out with a

Freshchat - 2026 Pricing, Features, Reviews & Alternatives

All user reviews are verified by in-house moderators and provider data by our software research team. Learn more

Last updated: March 2026

Freshchat overview

What is Freshchat?

Freshchat is the modern messaging solution that delivers effortless customer service for the digital-first customer by bringing together artificial and human intelligence across messaging channels.

Key-Value Propositions:

1. Smarter Conversations: Available across first and third party messaging platforms including web, mobile, in-app, WhatsApp, Apple Business Chat, Facebook Messenger and more

2. Smarter Self-service: Deploy AI-powered chatbots in the front lines to guide customers to resolve their queries - from informational to transactional

3. Smarter Operations: Reduce the cost of providing support by switching to messaging and scale customer service without linearly scaling team size

With the world moving towards contactless service, customers expect on-demand, personalised support on familiar channels that are easily accessible.

This is where businesses use Freshchat's powerful messaging platform to service their customers on various digital channels using a blend of automation and human assistance.

Freshchat offers:

-Unified inbox experience to manage conversations across digital channels

-Best-in-class AI chatbots that focus on intent and engagement

-Proactive messaging using hyper-targeted rich media campaigns

-Intelligent load balancing and auto-routing capabilities

-Seamless integrations via a rapidly growing app marketplace and custom APIs

-Highly resilient architecture built on AWS and certified

with industry compliances

Starting price

₹

69per user /
per month

Alternatives

with better value for money

Pros & Cons

Chat and Chatbots

Ticketing System

Customer Support

Chat Window

Freshchat’s user interface

Ease of use rating:

4.1

(115)

Freshchat pros, cons and reviews insights

To determine these pros and cons insights, we analyzed responses from

Overall rating

Reviews sentiment

1-2(9)

3-4(56)

5(50)

What do users say about Freshchat?

It helps my team manage thousands of chats each year with minimal friction or downtime.

Select to learn more

Who uses Freshchat?

Based on 115 verified user reviews.

Company size

Small Businesses

Midsize Businesses

Enterprises

Top industries

Computer Software

Construction

Consumer Services

Information Technology and Services

Others

Use cases

Live Chat

Chatbot

Remote Work

Customer Support

Conversational Marketing Platform

Freshchat's key features

Most critical features, based on insights from Freshchat users:

Chat/Messaging

4.7

(6)

Support ticket management

4.3

(6)

Real-Time notifications

4.0

(5)

Multi-Channel communication

4.9

(9)

Transcripts/Chat history

4.4

(14)

Mobile access

4.2

(21)

Canned responses

4.5

(4)

Third-Party integrations

3.7

(3)

Transfers/Routing

4.5

(4)

All Freshchat features

Features rating:

4.0

(115)

Activity dashboard

(0)

AI copilot

(0)

AI/Machine learning

4.5

(2)

Alerts/Notifications

(0)

API

5.0

(1)

Augmented analytics

(0)

Automated responses

3.3

(10)

Automated routing

5.0

(1)

Autoresponders

(0)

Canned responses

4.5

(4)

Chatbot

3.9

(13)

Chat/Messaging

4.7

(6)

Code-free development

4.6

(5)

Collaboration tools

5.0

(4)

Communication management

(0)

Contextual guidance

(0)

CRM

4.0

(3)

Customer communication

(0)

Customer experience management

(0)

Customer history

(0)

Customer support

3.5

(11)

Customizable branding

3.9

(12)

Customizable templates

(0)

Dashboard

(0)

Drag & drop

(0)

Employee activity monitoring

5.0

(1)

File sharing

(0)

File transfer

(0)

Geotargeting

4.0

(1)

Intent recognition

5.0

(1)

Interaction tracking

5.0

(1)

Knowledge base management

5.0

(2)

Language detection

3.0

(2)

Live chat

4.6

(15)

Mobile access

4.2

(21)

Multi-Channel communication

4.9

(9)

Multi-Channel management

(0)

Multi-Language

4.0

(1)

Natural language processing

4.4

(7)

Offline form

4.3

(4)

One-to-One messaging

(0)

Performance metrics

5.0

(1)

Pre-Configured bot

(0)

Proactive chat

3.7

(9)

Process/Workflow automation

(0)

Query suggestions

(0)

Real-Time analytics

(0)

Real-time consumer-facing chat

4.5

(22)

Real-time conversations

5.0

(1)

Real-Time data

(0)

Real-Time monitoring

(0)

Real-Time notifications

4.0

(5)

Remote access/control

4.3

(3)

Remote support

5.0

(1)

Reporting/Analytics

5.0

(1)

Reporting & statistics

(0)

Search/Filter

(0)

Single sign on

(0)

SSL security

5.0

(1)

Support ticket management

4.3

(6)

Surveys & feedback

5.0

(1)

Task management

5.0

(2)

Third-Party integrations

3.7

(3)

Time zone tracking

(0)

Transcripts/Chat history

4.4

(14)

Transfers/Routing

4.5

(4)

Freshchat alternatives

Freshchat

4.1

(115)

Starting from

₹

/user

Per month

Free trial

Free version

Ease of Use

4.2

Features

4.0

Value for Money

4.0

Customer Support

3.8

Slack

4.7

(24K)

visit website

Starting from

8.75

/user

Per month

Free trial

Free version

Ease of Use

4.6

Features

4.6

Value for Money

4.6

Customer Support

4.4

LiveChat

4.6

(1.7K)

learn more

Starting from

/user

Per month

Free trial

Free version

Ease of Use

4.7

Features

4.5

Value for Money

4.5

Customer Support

4.6

LiveAgent

4.7

(1.7K)

learn more

Starting from

/user

Per month

Free trial

Free version

Ease of Use

4.6

Features

4.6

Value for Money

4.7

Customer Support

4.7

Freshchat pricing

Value for money rating:

4.0

Pricing plans

Pricing details:

Free plan

Free trial

Subscription

Free

₹

0.00

Features included:

10k MUV/Account
Bulk Actions
Chatbot
Chatbot Analytics
Conversation Labels
Freshdesk Integration
Groups
Inbox Views
Mobile SDK
Shopify
Topics
User Properties
Wordpress

Growth

₹

1,799

/user

Per month

Features included:

100k MUV/Agent
Assignment Rules
Basic Dashboard
Business Hours (Global)
Canned Responses
Conversations Overview Report
Facebook Messenger Files
Faqs
Marketplace (App Store)
Offline Experience
Priority Inbox
Private Notes
Up to 2000 Bot Sessions/Month FREE
User Events & Timeline
User Segmentation

Pro

₹

4,799

/user

Per month

Features included:

300k MUV/Agent
Advanced Automations
Advanced Dashboard
Agent Availability Report
Apple Business Chat
Auto-Resolve
Business Hours (by Groups)
Co-Browsing
Conversation Apis
CSAT Survey and Report
Intelliassign
Live Translate
Roles and Permissions
Team Performance Report
Up to 3000 Bot Sessions/Month FREE
Whatsapp Business POPULAR

Enterprise

₹

/user

Per month

Features included:

400k MUV/Agent
Allowed Domains
Allowed Ips
Up to 5000 Bot Sessions/Month FREE
User Authentication(JWT)

User opinions about Freshchat price and value

Value for money rating:

4.0

(115)

To see what individual users think of Freshchat's price and value, check out the review snippets below.

“It helps my team manage thousands of chats each year with minimal friction or downtime.”

Harry S.

Head of CSM

“The bot is great at handling customer queries and effectively escalates to a live agent when necessary to book appointments.”

Okado W.

Marketing Manager

Freshchat integrations (17)

Integrations rated by users

We looked at 115 user reviews to identify which products are mentioned as Freshchat integrations and how users feel about them.

Freshdesk

Integration rating: 4.8 (8)

“to share contact details and information”

S. A.

Operations Manager

Integration rating: 5.0 (3)

Gmail

Integration rating: 5.0 (2)

“It makes it easy to schedule events with other Gmail users.”

Rylie P.

Communications Coordinator

Freshsales

Integration rating: 5.0 (2)

Meta for Business

Integration rating: 5.0 (2)

“The integration with Meta for Business is important because it connects your social media management with powerful tools for ads, insights, and audience targeting across platforms. It also helps streamline workflows by managing content, messages, and”