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Observe.AI

The Conversation Intelligence Platform for Contact Centers

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Observe.AI - 2026 Pricing, Features, Reviews & Alternatives

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Last updated: November 2025

Observe.AI overview

What is Observe.AI?

Observe.AI is the fastest way to boost contact center performance with live conversation intelligence. Built on the most accurate AI engine in the industry, Observe.AI uncovers insights from 100% of customer interactions and maximizes frontline team performance through coaching and end-to-end workflow automation. With Observe.AI, companies can act faster with real-time insights and guidance to improve performance, from more sales to higher retention. Leading companies like Bill.com, Public Storage, and Accolade partner with Observe.AI to accelerate outcomes from the frontline to the rest of the business.

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