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Top Rated Artificial Intelligence Software with Escalation management - Page 5

Last updated: June 2026

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168 software options

insmartbot logo

Serve your customers on all channels with AI.

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Apply cognitive technology to customer service processes. Provide decisive communication channels simultaneously and independently 24/7 at each point of contact, wherever your customers are.

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Tiledesk logo

Build AI Agents with drag-and-drop. No code required.

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Tiledesk is an AI Agent platform for support and business automation. Build agents with a drag-and-drop, no-code flow builder and power them with RAG knowledge bases and MCP actions to connect tools. Multichannel, multilingual, open source, with SaaS and self-hosted options.

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Starmind logo

Workforce and knowledge management software

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Starmind is a workforce and knowledge management software that is designed to assist multiple business sectors, such as human resources, sales, research & development, customer support, project staffing, and IT operations. It helps organizations manage content, share knowledge resources, handle networking, search specific information, and more from within a unified platform.

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VIVI logo

Conversational AI platform

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VIVI is a conversational AI solution that offers voice and chat interactions across multiple channels, such as websites, apps, and telephony. It provides customer support, sales, and lead generation, order processing, appointment bookings, and surveys, and can scale to your needs.

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Mosaicx logo

Virtual agent and messaging outreach

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Mosaicx uses conversational AI to offer agent-like experiences without human agents. A comprehensive set of service modules means automation creates a better customer experience than ever before.

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ChatBot logo

Easy to use chatbot platform for business

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ChatBot can be used to build a chat bot for any instant messaging and communication service, using example scenarios or from scratch, with real-time testing.

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Eloquant logo

Cloud Contact Center Customer Experience platform

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Eloquant is an all-in-one open Cloud Contact Center CX platform that helps businesses manage, orchestrate, measure, and improve their conversations with their customers.

Its main features include channels such as voice, digital, and self-service conversation, qualification and orchestration, and performance and customer satisfaction surveys.

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Aware logo

Enterprise Collaboration Security, Compliance, and Insights

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Aware is a data governance, data loss prevention, and intelligence application for businesses in all industry sectors. Key features include policy creation, metadata extractions, data captures & transfers, OCR, integrations, reporting & collaboration tools, search & filters, archiving, and more.

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Datadog logo

Cloud-Scale Monitoring Platform For Dev, Sec, and Ops teams.

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Datadog is the essential monitoring service for front-end and back-end infrastructure. Now with Datadog AI-powered Synthetics, you can proactively monitor your users' experiences, while correlating infrastructure metrics, traces and logs.

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Followr logo

AI-based social media management tool

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Followr is an AI-enabled social media tool with automated scheduling, AI-assisted content creation, and analytics features.

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Oorwin logo

AI-Powered Talent Intelligent Platform

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Oorwin: AI-Powered Talent Intelligence Platform

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ArcGIS logo

Mapping & analytics system for visualizing data by location

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ArcGIS by Esri is an integrated suite of geographic information system (GIS) software, providing a compliant platform for spatial analysis, data management, and mapping, with ArcGIS Online offering a web-based solution accessible anywhere, anytime for the creation & sharing of 3D map visualizations

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WeKall logo

Cloud-based contact center and telephony AI software

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WeKall is a cloud-based telephony software that helps businesses handle team communications, generate phone log reports, and configure call campaigns on a unified platform.

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Splunk Enterprise logo

Machine data management and analytics

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Splunk Enterprise is a cloud-based platform designed to assist businesses with big data management and analysis of machine data. Key features include data visualization, performance metrics, data collection, real-time search, indexing, KPI tracking, reporting, and monitoring.

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My AskAI logo

Create an AI chatbot for your Customer Support.

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Add an affordable AI customer support chatbot to your site and cut your support tickets by 79% overnight.

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Sisense logo

BI & dashboard software for multiple, large data sets

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Sisense data & analytics platform makes it incredibly easy to mashup data from across your entire data landscape and transform it into powerful, actionable analytics applications that can be embedded anywhere. From startups to brands like GE, Nasdaq, & Philips, thousands of organizations use Sisense

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Atera logo

Cloud and mobile-based IT management platform with AI

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Atera is a cloud and mobile-based IT management platform that combines RMM, helpdesk, and ticketing with AI to optimize organizational efficiency at scale.

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inconnect logo

Make Contact. Do Business.

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inConcert Contact Center allows businesses to reach their customers through any channel, including voice and video calls, email, live chat, SMS/text messaging, social networks, WhatsApp, and more. The software aims to provide an outstanding experience and transform every customer interaction.

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Cority logo

Cloud-based EHS management software

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Cority leverages artificial intelligence (AI) to enhance EHS management. Our platform, CorityOne, offers real-time insights and advanced analytics. Our software helps customers to focus on compliance management efficiency, predictive modeling, trend analysis, and actionable data insights.

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Benchmark Gensuite EHS logo

Unified, AI-Powered EHS Software for Safer Operations

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Benchmark Gensuite’s Artificial Intelligence ensures holistic risk management, boosting engagement, efficiency, and program efficacy.

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Automation Anywhere logo

RPA platform for automating businesses processes

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Automation Anywhere Enterprise is a robotic process automation (RPA) solution designed to help businesses across various industry verticals, such as BPO, financial services, healthcare, human resources, insurance, life sciences, & manufacturing optimize blended workforces to meet SLA demands.

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ServiceNow Customer Service Management logo

Automate requests and deliver effortless experiences

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ServiceNow Customer Service Management (CSM) is a comprehensive product designed simplify and improve the customer service experience. With CSM, companies can streamline their processes, automate their workflows, and provide self-service options for customers to engage on their channel of choice.

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Coosto logo

Turning ideas into impact

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Coosto is a marketing tool that is fully focused on helping organizations get better results from content, by offering practical solutions for every stage of the content marketing process: from creating highly relevant and valuable content to social media distribution and reporting on performance.

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Genesys Cloud CX logo

AI-enabled experience orchestration platform

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Genesys Cloud CX cloud contact centre lets you differentiate faster, adapt easier, and architect better with an all-in-one composable modern architecture

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WebHR logo

Human resources and employee scheduling solution

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First to introduce AI into HR - WebHR works with Amazon Alexa, Microsoft Cortana and much more. Built-in Chat Bot works like your personal HR assistant

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