AvidXchange Pricing Plan & Cost Guide

AvidXchange

Liberate Your AP

4.55/5 (33 reviews)

AvidXchange Pricing

Pricing model: Subscription

Pricing information is available on inquiry.

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AvidXchange Pricing Reviews

Pros
  • AvidXchange is excellent for tracking invoices through from entry to approval. The system allows for the creation of workflows to ensure invoices are being approved by appropriate individuals.Verified ReviewerRead the full review
  • Ve been using AVID for a few years and it definitely helps me save time. It is pretty easy to use and I'd definitely recommend it to others.Mark S.Read the full review
  • The software is easy to use and the support is top notch. Once the workflows are setup invoices move seamlessly through the approval process.Marc N.Read the full review
Cons
  • If a check was lost or went missing, you would have to call or send an email to request a stop payment.Amanda G.Read the full review
  • We would sometimes have invoices lost in the processing phases when we did everything through fax and on paper.Kylee L.Read the full review
  • Efficiency, workflow and fraud control, reduced data entry, centralized invoice processing and accuracy.Tonya Y.Read the full review
92%
recommended this to a friend or a colleague

3 reviewers had the following to say about AvidXchange's pricing:

David Schwartz

Our search for AP Automation was quickly over when we found AvidXchange!

Used daily for less than 6 months
Reviewed 2019-01-08
Review Source: Capterra

We were left in a situation where our AP employee left the company and we had a decision to make. Do we hire someone new and hope they understand the process and train them to take this over? Or do we automate this process? For us and a company our size it made sense to automate the system as much as possible. Especially considering how cheap it is with AvidXchange per payment and the "by invoice volume" pricing they have.

Pros
The ability to control every condition, trigger, and step of workflow automation was a huge plus for us. Also knowing that AvidXchange was responsible for the payment to our customers based on automation helped us ease into the fact that we no longer have someone in-house doing this for us. Our AP process completely changed but it was certainly for the better!

Cons
AvidXchange coulnd't connect via API or 3rd party integration to our ERP system but we quickly worked around that and the solution in place is fantastic

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Grace Langham

Avoid at All Costs

Used daily for 2+ years
Reviewed 2019-06-13
Review Source: Capterra

Pros
There is not much we liked about using this software. The pricing is incredibly high when used with multiple bank accounts. We used the software to manage invoices for condo associations and if you are a property manager, we would highly recommend using Appfolio instead. The user interface is better and there is no charge for bank accounts or for invoice uploads. Plus the cost per invoice is much better in Appfolio.

Cons
The customer support is fairly slow and makes it really hard to solve issues that come up. It's not uncommon for a customer support ticket to remain open for weeks and to need to follow up multiple times. The straw that broke the camels back for us was when we transitioned out, we staying the software for a few days of the next month. The company would not prorate our bill even though we did not use the system in the final month. Bad customer service until the very end.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 0/10

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David So

Fairly decent product that gets the job done

Used monthly for less than 6 months
Reviewed 2017-12-27
Review Source: Capterra

Pros
It is fairly easy to use and the functionality is wide spread. I have not really contacted customer support for any issues yet

Cons
We had some issues during implementation which took longer than we would have liked. The partner who implemented was not fully aware of the setup process and that cost us some time.

Response from AvidXchange


Hi David - Thank you for taking the time to review AvidXchange. Glad to see you're enjoying the product, particularly the ease of use.

If you have a spare minute, I would love to pick your brain on how we can do even better in the future, especially how we can improve the implementation experience. I can be reached directly at BillKing [at] avidxchange.com.

Thanks again for the review!

Rating breakdown

Value for money
Ease of use
Features
Customer support

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