Pricing model: Subscription
Pricing information is available on inquiry.
3 reviewers had the following to say about AvidXchange's pricing:
We were left in a situation where our AP employee left the company and we had a decision to make. Do we hire someone new and hope they understand the process and train them to take this over? Or do we automate this process? For us and a company our size it made sense to automate the system as much as possible. Especially considering how cheap it is with AvidXchange per payment and the "by invoice volume" pricing they have.
The ability to control every condition, trigger, and step of workflow automation was a huge plus for us. Also knowing that AvidXchange was responsible for the payment to our customers based on automation helped us ease into the fact that we no longer have someone in-house doing this for us. Our AP process completely changed but it was certainly for the better!
AvidXchange coulnd't connect via API or 3rd party integration to our ERP system but we quickly worked around that and the solution in place is fantastic
Likelihood to recommend: 10/10
There is not much we liked about using this software. The pricing is incredibly high when used with multiple bank accounts. We used the software to manage invoices for condo associations and if you are a property manager, we would highly recommend using Appfolio instead. The user interface is better and there is no charge for bank accounts or for invoice uploads. Plus the cost per invoice is much better in Appfolio.
The customer support is fairly slow and makes it really hard to solve issues that come up. It's not uncommon for a customer support ticket to remain open for weeks and to need to follow up multiple times. The straw that broke the camels back for us was when we transitioned out, we staying the software for a few days of the next month. The company would not prorate our bill even though we did not use the system in the final month. Bad customer service until the very end.
Likelihood to recommend: 0/10
It is fairly easy to use and the functionality is wide spread. I have not really contacted customer support for any issues yet
We had some issues during implementation which took longer than we would have liked. The partner who implemented was not fully aware of the setup process and that cost us some time.
Hi David - Thank you for taking the time to review AvidXchange. Glad to see you're enjoying the product, particularly the ease of use.
If you have a spare minute, I would love to pick your brain on how we can do even better in the future, especially how we can improve the implementation experience. I can be reached directly at BillKing [at] avidxchange.com.
Thanks again for the review!