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Chargify

Recurring billing and subscription management

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Chargify Pricing, Features, Reviews and Alternatives

Chargify product overview

What is Chargify?

Chargify is a recurring billing and subscription management platform designed for subscription-based businesses which aims to end the billing bottleneck by providing tools such as offer management, recurring billing, revenue retention, analytics, third party integrations, and more.

Key benefits of using Chargify

  • Offer management: create the right offer for each customer with personalization tools to configure frequencies of billing, triggers, discounts, packages, and scaled pricing.

  • Recurring billing: automate the billing process by setting a renewal time each month for each customer and define payment types for recurring payments.

  • Revenue retention: reduce customer churn by utilizing dunning features such as the ability to send customized emails to customers when payment failures occur.

  • Payments: connect with a range of payment gateways including Stripe, Authorize.net, Braintree, Square, QuickPay, and more to process payments.

  • Subscription management: track and manage subscriptions whilst building customer relationships with tools such as a full history for each client, easy subscription modifications, regular email communications, self service, and more.
  • Typical customers

    Freelancers
    Small businesses
    Mid size businesses
    Large enterprises

    Platforms supported

    Web
    Android
    iPhone/iPad

    Support options

    Email/Help Desk
    Phone Support
    Knowledge Base
    Chat
    FAQs/Forum
    24/7 (Live rep)

    Training options

    Documentation
    Live Online
    Videos
    Webinars

    Chargify pricing information

    Value for money

    4.0

    /5

    199

    Starting from

    ic-pricetag

    No pricing info

    Pricing options

    Free plan
    Subscription
    Free trial
    Pricing range

    Chargify features

    Functionality

    4.0

    /5

    199

    Total features

    41

    4 categories

    Most valued features by users

    Reporting & Statistics
    API
    Third Party Integrations
    Reporting/Analytics
    Alerts/Notifications
    Billing & Invoicing
    Multi-Currency
    Invoice Management

    Chargify users reviews

    Overall Rating

    4.3

    /5

    199

    Positive reviews

    Rating breakdown
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend7.97/10
    Rating distribution

    5

    4

    3

    2

    1

    102

    74

    15

    1

    7

    Pros
    The Customer Success team at Chargify is wonderful. You can go to them with any questions or concerns you have and if they don't know they answer, they will get one for you.

    DL

    Danielle L.

    The product also takes you through a decent workflow to help streamline your billing and helps you make better decisions on things like pricing and dunning.

    JV

    Joel V.

    I really enjoy the product. The support team I have interacted with has been incredibly helpful, and have really gone out of there way with providing amazing support.

    II

    Ian I.

    Cons
    I also dislike that when applying existing payments to invoices, the money paid by our customer can disappear, and must be manually adjusted. There's literally no excuse for this.
    AvatarImg

    Allen H.

    It can be a bit difficult to set up strange payment cycles for fluctuating bills, but that's really more a problem with having non-uniform billing than anything with the software.

    JM

    Jonathan M.

    Reporting features are horrible. Not the easiest to understand.

    DO

    Dennis O.

    Overall Rating

    Ease beginner Accounting System, needs some work on tier pricing options

    Reviewed 2 years ago

    Transcript

    Shane: Hi, my name is Shane. I work at a technology company. I'm an enterprise account executive, and...

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend10/10

    Share this review:

    Best Till Date

    Reviewed 6 years ago

    It is a great app. I can totally rely on it. Compare to other apps, it's quick, efficient, I love how easy it is to manage the funds with it! Also, it integrates really well with the other tools we use. It has quick responsive services. Must say this is great service. Very relaxing and easy.

    Pros

    Chargify’s Revenant billion answer is ideal for small scale and midsize growing corporations. It offers mobile dedicated app for iPhone and for iPad device users, not like different similar tools. The client support of Chargify offers phone, on-line and mail support for users. The Revenant charge platform supports integration with Salesforce not like different similar tools. The Revenant billion answer offers yearly, quarterly and monthly charge cycles feature. Chargify doesn’t supply any mobile dedicated app for robot smartphone and pill users.

    Cons

    The continual charge resolution doesn’t supply intelligent funds routing feature like different similar tools. The customer-bound mail feature of Chargify isn't extremely customizable like different similar tools.

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend10/10

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    I wish I found this sooner

    Reviewed 3 years ago

    I use Filemaker pro. I used to have to keep track of client information such as billing period and contact them to get the authorization to charge them each period. It was really ridiculous. Now everything is completely automated. Chargify does everything and sends me notifications to let me know how things are going. My experience has been a ten and I hope Chargify does more marketing so that more business can be sure to find them.

    Pros

    The customer service at Chargify is unmatched. While within your account you can choose to chat with a representative who is competent and will quickly solve whatever issue or question you have. They are able to provide direct links within your account to help you navigate and set up whatever you are trying to do. Chargify allows you to set up several different billing strategies easily and efficiently. The possibilities are endless. The support center is extremely detailed and helps you gain a full working knowledge of all the available features so that you can be sure to take advantage of them.

    Cons

    You get what you pay for and the steep price of this comes with steep rewards and benefits. If you paid less you still wouldn't get half of what they have to offer.

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support

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    Chargify stopped charging my customers without helping me

    Reviewed a month ago

    I was a customer for more than 10 years for a now legacy app which didn't generate a big amount of MRR. One day Chargify stopped charging my customers one day and didn't help me solve the problem. It took more than 6+ and a big chunk of churn to move to a competitor. I was a (small) customer for 10+ years and worth nothing in the eyes of Chargify.

    Pros

    Chargify was a great app back in 2010 when we first deployed it

    Cons

    Chargify keeps on moving existing features to higher paying plans which forces you to upgrade. They do not help with the actual money transaction which puts the business at risk.

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend7/10

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    Amazing billing flexibility

    Reviewed 3 years ago

    Overall very good. The software is quite complex to fully understand and the sales process could be a bit more transparent.

    Pros

    The ability to flexibly manage our subscription products. Our previous management system for direct debits did not offer the flexibility other than to set up and cancel a direct debit subscription. Chargify now allows us to administer multiple things including placing accounts on hold, changing billing date, changing amounts etc.

    Cons

    We started using the software, integrating with GoCardless. We were one of the first to use this new integration and there were and still are a few limitations. However, the customer support has been excellent and they are very receptive to accommodating our enhancements and feature requests.

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend10/10

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    Glad we switched to Chargify

    Reviewed 3 years ago
    Pros

    Chargify makes it very easy to run a subscription based business. We offer various monthly plans with configurable options and Chargify has a ton of features which allows us to configure and adjust products, plans, prices and options. It is extremely flexible and has saved us hundreds of hours managing our clients payment process - especially with self service pages and dunning.

    Cons

    Not sure if this is a configuration issue, however I recently saw a list of "unpaid" customers. I think Chargify can do a better job of notifying me if a customer has an unpaid balance which is growing. After 4 attempts of failed dunning, Chargify needs to send alert to me.

    Chargify FAQs and common questions

    Q. What type of pricing plans does Chargify offer?

    Chargify has the following pricing plans:
    Pricing model: Subscription
    Free Trial: Available


    Q. Who are the typical users of Chargify?

    Chargify has the following typical customers:
    Freelancers, Large Enterprises, Mid Size Business, Non Profit, Public Administrations, Small Business


    Q. What languages does Chargify support?

    Chargify supports the following languages:
    English


    Q. Does Chargify offer an API?

    Yes, Chargify has an API available for use.


    Q. What other apps does Chargify integrate with?

    Chargify integrates with the following applications:
    Wufoo, Authorize.Net, PayPal, Baremetrics, Formstack Forms, Zapier, QuickBooks Online Advanced, LeadDyno, ClickDesk, Klipfolio, ChartMogul, Geckoboard, WordPress, Stripe, LeadsBridge, Jotform, Salesforce Sales Cloud, Drip, Pipeliner CRM, Amity, Workato, Quickbooks Online, Leadpages, Mailchimp, Braintree, Twilio, Xero, Shopify, Zendesk


    Q. What level of support does Chargify offer?

    Chargify offers the following support options:
    Email/Help Desk, Phone Support, Knowledge Base, Chat, FAQs/Forum, 24/7 (Live rep)

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