Chargify Pricing, Features, Reviews & Comparison of Alternatives

Chargify

Recurring billing and subscription management

4.34/5 (197 reviews)

Chargify overview

Chargify is a recurring billing and subscription management platform designed for subscription-based businesses which aims to end the billing bottleneck by providing tools such as offer management, recurring billing, revenue retention, analytics, third party integrations, and more.

At the center of Chargify’s platform is an engine that powers over 100,000 unique recurring billing scenarios ‘out of the box.’ Without writing custom billing code, businesses can launch products quickly, with accurate billing, and experiment with pricing models to optimize recurring revenue.

Beyond billing, Chargify manages the entire customer lifecycle. With Chargify at the core of the subscription process, businesses can generate revenue, provide an enhanced customer service, retain customers, and track all of the associated metrics—eliminating the need for custom solutions and numerous third-party tools.
www.chargify.com

Pricing

Pricing options
Value for money
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Devices

Business size

S
M
L

Markets

United States, Australia, Canada, Europe, Latin America, United Kingdom

Supported languages

English
Chargify screenshot: View analytics on monthly recurring revenue Chargify screenshot: Provide customers with access to their billing portalChargify screenshot: View churn analytics to assess subscriber retention Chargify screenshot: Prevent payment failures by sending custom emailsChargify screenshot: Create a customized sign up experience for new subscribersChargify screenshot: Send email communications to customer regarding their subscription Chargify screenshot: Create customized and branded  invoices to send to clients

Chargify reviews

Value for money
Features
Ease of use
Customer support
  4.0
  4.1
  4.1
  4.3
Allison Carr

I wish I found this sooner

Used daily for 2+ years
Reviewed 2019-09-13
Review Source: Capterra

I use Filemaker pro. I used to have to keep track of client information such as billing period and contact them to get the authorization to charge them each period. It was really ridiculous. Now everything is completely automated. Chargify does everything and sends me notifications to let me know how things are going. My experience has been a ten and I hope Chargify does more marketing so that more business can be sure to find them.

Pros
The customer service at Chargify is unmatched. While within your account you can choose to chat with a representative who is competent and will quickly solve whatever issue or question you have. They are able to provide direct links within your account to help you navigate and set up whatever you are trying to do. Chargify allows you to set up several different billing strategies easily and efficiently. The possibilities are endless. The support center is extremely detailed and helps you gain a full working knowledge of all the available features so that you can be sure to take advantage of them.

Cons
You get what you pay for and the steep price of this comes with steep rewards and benefits. If you paid less you still wouldn't get half of what they have to offer.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Anonymous

Robust system, particularly for API usage

Used daily for 2+ years
Reviewed 2019-02-12
Review Source: Capterra

We came from a competing service where the tech support had devolved. We needed an API that was robust enough to let us convert our existing payment system quickly, which Chargify's did. The customer service and tech support along the way has been excellent. As PCI compliance became more rigorous, we moved to using their hosted public payment pages, which allows us to reduce/remove PCI compliance on our side. However, the public pages do come with some limitations in that customizing them requires knowledge of CSS and Javascript to control various elements. Overall, however, our transition to, and continued use of Chargify has been a great experience and I would recommend them to anyone looking for a merchant account payment processor.

Pros
- API functions to handle almost any processing request you can think of - Great tech support (actual knowledgeable techs, not script-readers) - System uptime seems stable and reliable - Hosted public payment pages helps reduce PCI compliance requirements

Cons
- Cost is a bit on the high side, but not outside the realm of its competition. - Geared strongly for recurring payments, lacking easy single-charge functions (in particular, scheduling a single charge on the future date). - Customizing the public payment pages could be easier with options to display/hide various components instead of relying on merchant to create CSS/Javascript to control them. - ACH support limited to only a couple of merchant account providers. In our case, this requires us to use a separate e-check payment processor, resulting it maintaining two distinct payment processes on our side.

Response from Chargify


We're glad that your experience with Chargify has been a great experience & appreciate the review. We are always looking to improve our service & value this feedback when prioritizing updates!

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

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Ed Nieburg

Amazing billing flexibility

Used daily for less than 6 months
Reviewed 2019-09-11
Review Source: Capterra

Overall very good. The software is quite complex to fully understand and the sales process could be a bit more transparent.

Pros
The ability to flexibly manage our subscription products. Our previous management system for direct debits did not offer the flexibility other than to set up and cancel a direct debit subscription. Chargify now allows us to administer multiple things including placing accounts on hold, changing billing date, changing amounts etc.

Cons
We started using the software, integrating with GoCardless. We were one of the first to use this new integration and there were and still are a few limitations. However, the customer support has been excellent and they are very receptive to accommodating our enhancements and feature requests.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 7/10

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James St Jean

Very good for specific use cases, with other functionality not adequate

Used weekly for 2+ years
Reviewed 2019-09-10
Review Source: Capterra

We wanted to manage subscriptions, feed quickbooks with info for revenue reporting, and track churn/MRR/ARR. But, we can only manage subscriptions with it and can' achieve the other goals.

Pros
Good APIs Easy setup Simple UI Lots of analytics Good at monthly subscriptions with credit card billing

Cons
Non-monthly subscriptions are not handled well and not incorporated into MRR/ARR properly when there are mid-cycle change Revenue recognition severely lacking for anything but monthly, credit card subscriptions Invoice handling severely lacking Integration capabilities for quickbooks are inadequate for anything but monthly credit card subscriptions Webhooks almost there but key data points are missing from key webhooks, like a customer ID on an invoice generated or invoice payment

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 6/10

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Anonymous

Great Product, Don't Give a Hoot About Customers

Used daily for 2+ years
Reviewed 2019-09-10
Review Source: Capterra

We've been (sadly) a long-time user of Chargify. Eventually, we will switch to just using native Stripe. Chargify is just a GUI on top of native Stripe and native Stripe has come a long way over the last few years. Anyway, Chargify got new leadership a few years ago. Their CEO told me via email and on the phone that they would not raise our prices without an adequate heads-up. Well, they did. And they raised them by 10x (TEN!!!) with one month's notice. As a consolation, they gave me $20/month off. Thanks for being so damn generous with your long-time users. They justified it by saying their development costs have soared as they've worked to develop new and rather poorly rolled out new features that aren't as good as other tools. For example, their analytics is absolute garbage. To make matters worse: Just recently, there was a BIG bug as they switched their API calls to Stripe where Chargify was calling the ORIGINAL card a user signed up with as opposed to the default one in Chargify. We notified them about this in late August and they passed the buck to Stripe. Well, it was NOT Stripe's fault. After a lot more back and forth emails, they finally admitted that this was on their end and fixed the bug. But that's after we've had to process thousands of dollars in refunds. STAY AWAY. Use Native Stripe. Chargify is a rip off.

Pros
- Ease of Use - Dunning management - Filtering of data

Cons
- Raise Prices 10x on Customers - Buggy - Analytics - Support - They don't care about their customers - As you grow, their logic of how they handle Products/Coupons is really, really poorly designed.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 5/10

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Chargify pricing

Pricing options
Free trial
Subscription
View Pricing Plans

Contact Chargify sales for pricing information.

Chargify features

API
Accounting Integration
Billing & Invoicing
Electronic Payments
Financial Analysis
Invoice Management
Invoice Processing
Multi-Currency
Reporting & Statistics
Third Party Integration

Accounting Management (147 other apps)
Activity Dashboard (166 other apps)
Audit Trail (101 other apps)
Automatic Notifications (133 other apps)
Compliance Management (133 other apps)
Customizable Reporting (132 other apps)
Data Import/Export (139 other apps)
Expense Tracking (136 other apps)
Real Time Data (128 other apps)
Workflow Management (115 other apps)

Security and privacy

Encryption

Encryption of sensitive data at rest
HTTPS for all pages

Access control

Multi-factor authentication options
This will ask you to sign in with LinkedIn

Additional information for Chargify

Key features of Chargify

  • Recurring billing system
  • Subscription management
  • Recurring billing API
  • Branded payment websites
  • Dunning management
  • Multi-gateway support
  • Invoicing
  • Accounting integration
  • Calendar management
  • Client portal
  • Credit card processing
  • Custom forms
  • Customer analysis
  • Customizable branding
  • Data visualization
  • Electronic payments
  • Email notifications
  • Financial analysis
  • Invoice management
  • Invoice processing
  • Multi-currency
  • Multiple billing rates
  • Product catalog
  • Recurring billing
  • Recurring tasks
  • Sales analytics
  • Subscription services
  • Summary reports
  • Third party integration
  • Trend analysis
  • Two-factor authentication
  • Discount management
  • Visual analytics
  • Billing & invoicing
  • PCI DSS compliance
  • Historical analysis
  • Retention management
  • Sales tax management
  • Event triggered actions
  • A/B testing
  • Automated billing
  • Price management
  • Revenue management
  • Scheduled emails
  • Business intelligence tools
  • User activity monitoring
  • Billing rate management
  • Customizable billing
  • Email invitations & reminders
  • Product data management
  • Reporting & statistics
  • ACH payment processing
  • Custom pricing options
  • Access control
  • Self service portal
  • Customer experience management
  • Usage tracking
  • Conditional logic
  • Subscriber management
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Benefits

Offer management: create the right offer for each customer with personalization tools to configure frequencies of billing, triggers, discounts, packages, and scaled pricing.

Recurring billing: automate the billing process by setting a renewal time each month for each customer and define payment types for recurring payments.

Revenue retention: reduce customer churn by utilizing dunning features such as the ability to send customized emails to customers when payment failures occur.

Payments: connect with a range of payment gateways including Stripe, Authorize.net, Braintree, Square, QuickPay, and more to process payments.

Subscription management: track and manage subscriptions whilst building customer relationships with tools such as a full history for each client, easy subscription modifications, regular email communications, self service, and more.