Stax Bill Reviews

We had a unique situation with our business and the Fusebill team went out of their way to find a solution. They were able to build an API into our CMS software that our business has to use to integrate the software flawlessly! We have used Fusebill for almost a year now and couldn't be more pleased with our decision.

So far there are really no cons that come to mind. Maybe that the dashboard isn't customizable although the dashboard they currently have seems to have everything anyone would want on it.

Our company chooses Fusebill as our Subscription Software and Billing System. We are in the process of implementing it now with our internal systems. Great standard accounting reporting.

One of the limitations is the number of API transactions per day. They use more batch systems instead of real-time transactions. They are used to be the complete billing system.

We are really excited to be working with CCM and being a partner in your continued success, Tony. Thank you very much for the review.

There are a lot of options for custom pricing for an individual subscription. Decent API, though limited in some odd ways (only certain major changes trigger events, others don't. SSO breaks standard login). They'll create some custom reports if a report is missing. They import data, just make sure that you're not live yet when they do it (they messed ours up when importing into live system). I think Fusebill is probably well suited to companies that need to bill a small number of clients with varying prices, discounts and terms. Too many customers, though, and manual updates become infeasible. A single, simple pricing structure won't be easy to update if you have a lot of customers.

Price is on the high side. Slow UI response at the end of the month, though improved somewhat in recent months. Complex UI required a lot of training for our employees to complete simple tasks. Frequent trivial UI updates require additional training. Reporting is not configurable and marginally useful. Cost based accounting isn't supported well. Previously there was a frequent issue with their...

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Hi, Thank you for taking the time to post a review of Fusebill. At Fusebill we value all feedback from our customers, and we use it to constantly improve. Our Customer Experience team would like to connect with you to discuss your concerns as we strive to ensure the satisfaction of all of our customers. Please reach out to us by email or a phone call to Fusebill Support.

Their support team is amazing! Very quick and helpful responses by phone, chat or email. Also, they are always improving. I'm loving their new dashboard customization.

Invoices are written in stone and once posted cannot be edited in anyway unless deleted (this causes movements on the GL). Reports aren't great but ALL the data points are there so if you are an Excel wiz you can make some serious magic. I wish they would become best friends with ChartMogul.

Thanks for the great feedback, Ann. I'll pass your kudos on to the team and I'm sure they'll be pleased. We are continuously improving our efforts based on valuable feedback from users like you. Our customer experience team will be in touch shortly to gain any additional insights you may have on the reporting capabilities of Fusebill. We look forward to play a continued role in your success. -Jacob Varghese VP, Marketing Fusebill

The Self Service Portal for our customers The ability to auto update experiencing cards Ease of changing/upgrading subscription plans More Secure

Minor glitches -Address fields sometimes malfunctions when updating billing info - If another account is open in the same browser, sometime accounts will mimic the changes or another

Hello Meeka, Thank you for your feedback. We are glad that you are enjoying the auto updates for expiring credit card, ease of modifying your subscription plans, and the security. Do not hesitate to report any issues you may find and our CS team will be glad to help out. We continue to take all feedback into our development road map. Jacob Varghese V.P. Marlketing, Fusebill.

I like the ease of it all. Love the new features. This makes it so much easier to find out what cards are about to expire. If I need help, when I call customer support they are there to help. Even if I have to leave a message, they get right back to me.

The thing I liked lease was the credit card expiring notice and also it would be nice to have this feature for expiring subscription plans as well.

Thank you for taking the time to leave your feedback for us, Jessica. We are glad to hear you are loving our new features including the easy visibility into credit cards that are approaching their expiry dates. We're looking forward to continue to play a role in your success. Jacob Varghese VP, Marketing Fusebill

The interface is very modern and pretty easy to use. Some things are buried and hard to find, but after a few weeks of usage it really becomes second nature and overall very satisfied.

Not too much. There are a few things that could be more visible and easy to find/locate for first time users, but as I mentioned after the learning curve it is a pretty easy to use interface.

Thank you for taking the time to leave a review, Mike. We look forward to continue working with the team at mHelpDesk and your suggestions to improve our solution. Jacob Varghese VP, Marketing

As a first step into legitimacy for a small startup fusebill covers all the bases. So far my favorite part is the customer service. Weekly meetings with your rep are very helpful.

The UI is confusing. And as far as navigation goes there is just not enough emphasis in UX

Thank you for your valuable feedback, Stephen. We are glad you find the customer service and weekly meetings of value. As we continue to work with The HOTH, we look forward to your suggestions that will help us serve you even better. Jacob Varghese VP, Marketing

The easy navigation and ability to update accounts for customers quickly

Non come to mind at the moment. I have had a very positive experience so far.

Hello Niahmu, Gret to hear that your experience with Fusebill has been positive. Thank you very much for the feedback. We really appreciate it. -Jacob Varghese V.P. Marketing, Fusebill

Fusebill has been awesome in helping us clean up our accounts receivable department. I'm sure every Operator can attest to how messy it can get in this department without strong systems. Fusebill helped us get our regular customers on track with receivables and integrates right into Salesforce making it a breeze!

It took some time to update all our accounts in the system to track them moving forward. However, this would be with all systems! Otherwise no complaints!

Easy of use. Pretty easy to get set up on and works well for our customers.

Change is always hard so getting set up wasn't the easiest process but that is more internally then has to do with the system.

Hello Selena, Thank you for taking the time off to provide a review. We are very glad that Fusebill adds value for your customers and look forward to continue working with the mhelpdesk team. -Jacob Varghese VP. Marketing

If we talk about features I think it is one of the best. They need to make sandbox environments better. UX should better and easy to use. It is slow and complicated.

Subscription and Term Management. They way it is done I think meets our expectations as much possible.

Thank you for your feedback. We are glad you think our features are among the best. Hope you are enjoying the benefits of our most recent upgrade which deal with some issues you mentioned. Our customer experience team schedules meetings with all customers but do feel free to reach out to us if you think there is something crucial to your specific needs, that we can immediately address. We always welcome all opportunities to improve our solution. Jacob Varghese VP, Marketing

Breadth of features suits our business Super responsive and great personalized support. You really get the sense that your business and success matters to them. Lets us free up our development team to work on our product, not on billing issues.

We still need to have a payment gateway for credit card processing. At least we now have the choice of the processor we want unlike Paypal, where we found out several months too late that we couldn't process AMEX because we were located in Canada.

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Simplifica la facturación de una empresa, además de facilitar la gestión de suscripciones automatizando los procesos que hay detrás de ello,

Su costo es excesivamente alto comparándolo con otros programas que ofrece el mercado, por lo tanto puede no ser una buena opción para pequeñas y medianas empresas.

High security with PCI compliance. Multiple users with the same subscription. can be enabled for all payment options including PayPal & credit cards. Quickbook integration also be done.

No major cons in this software tool. Only the pricing is much higher if we move from startup to Rapid growth.

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The engagement process with these guys was great. They really took the time to understand our business and unique requirements. The user interface is easy to use, does not require an MBA to navigate and does not need a dedicated resource to manage.

That we didn't find them earlier and wasted so much time lookng at their competitors.

Ease of use for our customers allows them to have a self service billing portal

Some processes are complex and not very intuitive

Hello, Thank you for your feedback. Please do not hesitate to contact our friendly customer support team if you require additional assistance.

Automatated. We have some small customers that are billed on credit cards, and others that get sent a monthly bill. Fusebill deals with all of our billing needs. The checkout pages let us sign up new customers online and accept credit cards.

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Intuitive, functional, great support team

I can't add nothing here so far.

Easy to use, friendly staff, quick deployment.

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Ease of use, customer service, value for money, quick ROI

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This is a great piece of accounting software. It is pretty customizable, easy to use and it offers great set of accounting features. I use it for my new small business and it is one of my favorite software products for running my office. Highly recommended

Everything looks cool, I like it! I can't say anything bad about it because it looks and feels great.