Payment Rails Pricing, Features, Reviews & Comparison of Alternatives

Pros
Ease of use for our customers to log their direct deposit information through the PR plugin, CSV upload for payout to customers (no more manual logging of individual's payout), and (now most recently) customer access to view pay history.

Cons
Inability to know if funds have been deposited or not into a client's account. Which is a universal issue on all payment platforms.

Rating breakdown

Likelihood to recommend: 10/10

Pros
Payment rails makes payments easy with a robust API that works across borders. They also handle tax compliance and have a knowledgable team that's always ready to help. They've helped us multiple times throughout the two years we've been working together. We went from being a customer (and a demanding one!) to a partner who's constantly referring leads. It's been a long ride but PR really stuck with us and helped us through thick and thin. Work with them if you have a chance!

Cons
Compliance but it's really not their fault. Financial services is a regulated industry. PR did what they could but compliance requirements are unique by industry. If anything, we're very grateful to PR for helping us through the legal whenever possible.

Rating breakdown

Likelihood to recommend: 10/10

Pros
The features like the tax form or the widget !

Cons
Reliability, we still find bugs but their customer support is on top to fix them

Rating breakdown

Likelihood to recommend: 7/10

Pros
What we liked the most is the ease of use of their APIs and specially their widgets which are super easy to integrate with and set up.

Cons
The documentation could use some improvements. It would have helped to have some more higher order docs around payment and recipient status and the different possible flows that we could encounter. The webhooks portal could also use some improvements like a more granular selection of events to listen to, a UI to be able to test the different webhooks that can be trigger and its payloads, and some reporting tools to be able to monitor them.

Rating breakdown

Likelihood to recommend: 9/10

Pros
Super easy to use and the interface is very customer friendly. The customer support team is very friendly and helpful.

Cons
We were a beta customer and experienced a lot of hiccups in the beginning. There were many issues with payments not being received on time or not sending but over time, we were able to iron out these issues as the product got better.

Rating breakdown

Likelihood to recommend: 9/10