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Square Point of Sale Logo

Square Point of Sale

iPad & Android point of sale (POS) system

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(85)

Square Point of Sale Reviews

Overall rating

4.7

/5

2.6K

Rating criteria

  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8.91/10

Reviews by rating

Pros and cons

The greatest benefit that came from this software, for me, is the ability to conduct business, specifically, complete a payment transaction, no matter where you are located.
Square is an awesome piece of software to use. The retail side has great capabilities for sales, inventory, gift cards, rewards, and much much more.
Square is very simple to learn and use as an end user, and it has gain a lot of popularity recently, customers feel more and more comfortable with this system.
If I am to complain about something I would complain about the percentage I am giving back to square but that it the cost of doing business.
The only thing that has ever been slightly frustrating is the traditional card reader being sensitive when swiping cards. Sometimes I'll have to try 3-4 times to get it to register.
I dislike that it fails sometimes and it is not accessible at many different vendors and restaurants.
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2,613 reviews

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Kim A.

Naturopathic Doctor

Health, Wellness and Fitness, self-employed

Review source

Overall Rating

Easy to use, no commitment

Reviewed 3 years ago

Transcript

Kim: Hi, I'm Kim. I am a naturopathic doctor and I give Square point of sale a four out of five. For...

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Daniel E.

Senior Pastor

Nonprofit Organization Management, 1-10 employees

Review source

Overall Rating

Square POS User Review

Reviewed a year ago

Transcript

Daniel E.: Hi, I'm Daniel. I'm a senior pastor, and I give Square Point of Sale five stars out of five....

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Rose G.

Automotive, 51-200 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Square reader

Reviewed 10 months ago

Great !

Pros

It's so easy to use and you can store all your items I. There for quick access

Cons

Some times it takes several swipes to read the card.

TK
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Tara K.

Health, Wellness and Fitness, self-employed

Used weekly for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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So Easy

Reviewed 25 days ago

Overall Square has been a great addition to my small business and I will continue using it in the for seeable future.

Pros

Square is by far the quickest and easiest way to accept and receive payments as a merchant. Perfect for small businesses whos members are in and out all day.

Cons

My main issue is when it goes globally down as it did recently, it leaves us small business owners with extremely limited options on accepted and using funds related to our business account linked to Square.

JA
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Jeffson A.

Marketing and Advertising, 1-10 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

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For a POS system it works as should

Reviewed 9 months ago

My overall experience with this platform is good, I only wish they requested business verification first before approving me to use them as a payment processor but if you have all their needed criteria you’re definitely good to go, there service is quite seamless

Pros

The setup was quite easy, they don’t take up to 7days to process your money so thats a plus, the interface is straight forward. They support various card types for debiting

Cons

You can’t contact them via live support chatYou will be asked to verify your business once a large amount of money is processed through their payment gateway and if you don’t meet all their criteria the money will be held for 120days before release

KB
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Kelsey B.

Public Safety, 11-50 employees

Used daily for 2+ years

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Squared Away With Square

Reviewed 4 months ago
Pros

Square’s best feature is the ability to text receipts to our customers.

Cons

There isn’t anything I dislike about Square.

OR
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Olivia R.

Sports, 1-10 employees

Used daily for 1-2 years

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Best payment software.

Reviewed a month ago

With a business in sports, we used square for every things across the stadium.

Pros

The easiness of connecting to an iPad and using the tap to pay, or even sliding your card through the phone attachment. You can receive payment for your items anywhere.

Cons

Nothing at all. I loved all the features and found this to be collectively the easiest understood software amongst employees.

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Brianna L.

Retail, 1-10 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend5/10

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Great For Payments

Reviewed a year ago

It has been an okay experience, I’m going to keep using it and update my review later in the year.

Pros

I like that I’m able to use it and take payments on my mobile app. I also like that Square offers a free payment device for Small Business Owners to take payments on the go.

Cons

I dislike the security of Square, I don’t think it is secure enough. I have received an email about someone trying to get into my account many times.

JE
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Jesse E.

Automotive, 1-10 employees

Used daily for 2+ years

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Couldn't be happier

Reviewed 20 days ago
Pros

I like how easy it is for me to accept my customers payments in any form.

Cons

They sometimes put a hold on your funds for what seems to me like an excessively long time

NH
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Nikita H.

Writing and Editing, self-employed

Used daily for 1-2 years

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Square is game changing

Reviewed a month ago
Pros

Incredibly user-friendly, and I love how it simplifies every aspect of managing transactions. From processing payments swiftly to tracking inventory effortlessly, Square has made my life as a business owner so much easier.

Cons

There is nothing to fault about this great software.

PM
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Pamela M.

Construction, 51-200 employees

Used weekly for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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How Square Point of Sale works for me

Reviewed a month ago

I've had no real issues using this. It's a very inexpensive way to receive payments from customers and is one of the most popular ways to get paid.

Pros

Although I don't currently keep inventory, that is an option that would be useful. It's a simple platform to use. The card reader is convenient for customers.

Cons

I struggle with sales tax usage. I have one account that I charge sales tax on top of my pricing while I want the tax included when I'm at markets where having even prices works best for customers.

JM
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Jarrett M.

Biotechnology, 10,001+ employees

Used weekly for 2+ years

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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On the go payments made easy

Reviewed a month ago

As mentioned above

Pros

I like that you can use the square reader on many mobile devices including cell phones and tablets. It quickly attaches to your device and is ready to use almost immediately out of the box. A small fee is taken for each POS which is understandable. As a user square recognizes my card no matter where I use it and emails me a copy of my receipt.

Cons

Some times the card needs slide through the reader multiple times before it reads the card.

JS
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Jacob S.

Food & Beverages, 11-50 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Square POS offers new and flexible use

Reviewed 3 years ago

Overall, I would 100% recommend Square for new businesses. Start up costs can be next to nothing and it doesn’t require someone to install it. And NO CONTRACTS :) You can then add on their additional features which should be able to sustain your businesses growth for as long as you need it too. In terms of switching to square, make sure your existing equipment can be reused .

Pros

Square is offering a software that is versatile and also nearly free for a new business that doesn’t have money to spend on start up costs or an existing business that has been ripped off from an expensive POS company. You can literally just use your iPhone with a card swipe. Or for the brick and mortars use their new and sleek looking square register. In terms of interface, Squares basic dashboard is free to the public and can be set up as fast as signing up for a email account. You can learn it’s navigation in a matter of minutes and you are able to subscribe for the extras you need like loyalty, gift cards or marketing. Very simple, very user friendly, and the support is actually helpful.

Cons

Switching from a POS company that requires a lot of upfront infrastructure and training, I don’t have a lot of bad things to say about squares POS and software other than the existing equipment they told us we could use hasn’t necessarily been easy to re use. Also you are not able to get as granular in customizing some features as other softwares

LV
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Leng V.

Nonprofit Organization Management, 1-10 employees

Used weekly for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Square gets the job done

Reviewed a year ago

My overall experience has been good. Square POS gets the job done. The user interfase could be more intuitive though, but in general it's ok.

Pros

I use square POS, but also as an online payment processor linked to Wix. We started using the simple and small POS at our organization, but then we upgraded to the one with the big screen and that was a big change. I particularly like about this one that the client is the one swiping the credit card and has privacy deciding on the tips. It allows to start and end the cash drawer, which helps to control the cash better. I also like that when there is no connection it goes to offline mode and one can still run transactions with it.

Cons

The part that I am unsatisfied with is that the integration with WIX does not capture names of events in the description of each transaction. Therefore it's tricky to categorize those transactions in the different income classes for our books. I have to do that by reconciling manually wix reports with square's.

ZV
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Zephyr V.

Food & Beverages, 1-10 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

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Great features but not the most reliable

Reviewed 2 years ago

Square has amazing features and is easy to use. It's also great to take on the go. I would have given it 5 stars if it weren't for the issues with buffering and transactions not going through. Because of these issues, Square was too unreliable for me.

Pros

Square was really easy to set up and use. It has a lot of great features like analytics, sales reports, manual credit card entry, and more. It's also really easy to set up and edit your menu. The fees that Square takes on credit card payments are not high and are very reasonable. Square is also excellent for on-the-go sales and is very portable. It's easy to take to different venues and events.

Cons

I encountered a lot of problems with Square. I was mainly using it to sell goods at my local farmer's market. Often after swiping a customer's credit card Square would be stuck with the loading symbol and the transaction would never go through. There were many times I had to shut down the app and reopen and ask the customer to swipe again with another credit card. There have been times where the customer...

CH
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Cortland H.

Education Management, 10,001+ employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Square Point Is On Point

Reviewed 5 months ago

My overall experience with Square Point Of Sale is that it’s given me the smoothest online and electronic payments possible and they take a small percentage of everything transferred in and out.

Pros

I like the easiness of processing transactions on this software! Takes away 90% of my businesses financial headaches.

Cons

I don’t have any cons in regards to Square Point Of Sale because any and everything I need the app to do, it does!

WY
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Wes Y.

Consumer Goods, 1-10 employees

Used monthly for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Square The Life Blood Of Any Mobile Business

Reviewed a year ago

I still use it since it doesn't require a monthly service. It comes into a pinch when I need to sale something and don't want have go thru all the steps of the other company. Example Yard sale if someone doesn't have enough money.

Pros

The ability to set this software was super easy. It was easy to add your inventory and take your pictures all from the app, Also no monthly fee to use the service was the items that sold me on when 1st starting out.

Cons

The web presence is super lacking. No add ons, or 3rd party integrations is why I moved on to another service. The ability to really customize your website is not there, Every one has to a website that will attract sales and customers. This is just a POS 1st and website 2nd. I moved to a service that had website 1st and a POS 2nd. But I still love Square's POS software better.

AR
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Verified reviewer

Health, Wellness and Fitness, 1-10 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Square Point of Sale Review

Reviewed a year ago

My overall experience with Square Point of Sale was okay. I have no problem setting it up and start taking payments and sending invoice but there were a few features that were missing and I wish I new about it before I implemented the system.

Pros

The software is extremely simple to use and setup. I have problem setting it up and get it ready to take payments.

Cons

While Square has its strength, it also has several weaknesses like some feature are missing such as being able to enter the item quantity without having to keep adding the item. Many receipt printer also do not work with Square.

JD
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Jason D.

Entertainment, self-employed

Used weekly for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Square Point of Sale is a great solution for small businesses to accept modern digital payments

Reviewed a year ago

Square PoS has been easy to use and easy to set up. It's allowed me to plug a hole in my accounts receivable dept by allowing instant payment by any modern means—including Apple or Google Pay

Pros

I have the small white brick PoS for taking tap and card payments. It was only $20 and it works perfectly every time. I can use my Square account to create and sell gift certificates too

Cons

It can be a little tricky to do quick sales in the app, as it funnels you towards creating a full invoice. I use different software for invoicing.

RT
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Ronnie T.

Mental Health Care, 11-50 employees

Used weekly for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Broadens Our Donation Horizons

Reviewed 4 months ago

Fundraising has changed drastically in the last decade. Not having the ability to accept mobile payments and donations was once an obstacle that made it more difficult for organizations such as ours to raise funds. Now, it has become an essential part of business. Square gives small organizations like ours the ability to utilize mobile payments at an affordable price with an easy-to-learn system.

Pros

We use Square at our office and when we make presentations offsite. At our office, Square replaced another point of sale device. I personally like Square more than our older device, but it's not life-changing. The biggest draw for us was Square's mobile payment system. We had consistently lost potential donations at offsite events because we had to take either cash or check, or have them call our office...

Cons

Using the Square device at our office is on par with other similar devices. There are no major shortcomings, there just isn't anything that stands out. However, the benefits of using it offsite were what drew us to Square in the first place. Since we are fully committed to Square offsite, it only made sense to utilize it onsite as well so our staff doesn't have to learn multiple software.

AR
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Verified reviewer

Construction, 10,001+ employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Square Point of Sale Pricing, Features, Reviews and Alternatives

Reviewed a year ago

Square is a mobile payment platform that allows businesses to accept credit and debit cards through their mobile devices. Square provides its users with a simple, secure way to accept payments, while also offering them the ability to track their transactions and manage their finances. Square is a popular choice among small businesses because it allows them to accept credit and debit cards without the...

Pros

The Square Point of Sale software is easy to use and offers a wide variety of features. It is easy to configure and set up, and it offers a lot of customization options. It is also very easy to use, which makes it very convenient for businesses to use. It also offers a lot of functionality, which makes it very useful for businesses. The software is very intuitive, which makes it easy for businesses...

Cons

Square is a great POS system. It's easy to set up and use, and it's very customizable. It's also very easy to use. The software is easy to navigate, and it has a lot of features. Square is a very simple system to use, but it's also very powerful. It's very easy to set up and use, and it has a lot of features. Square is very simple to use, but it's also very powerful. It's very easy to set up and use,...

CG
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Chris G.

Hospitality, 11-50 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

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Square POS for Hospitality/Food trucks

Reviewed 4 months ago

Overall I'm reasonably happy with square. We have negotiated a better rate based on our turnover, and when you need help-as long as it's during business hours-they are there to help and pretty good at it. However, if you suggest a fix/improvement, unless you can get a bunch of people to support it in the square community development will take some time if at all. Square is a Payment processing company not a POS but they have developed a pretty good POS but lag behind others with features and functions.

Pros

Square is relatively easy to set up, however, unlike many of the bigger POS companies, development of the POS is slower and some features/functions are not there that you will get with the bigger, more expensive POS. For a small business, market stall, food truck, functionality is good, however, if you have complex modifiers (options for customers to choose from IE Add bacon, remove cheese etc) it is a little complex to setup. What I like best is for the cost it's a fairly easy system, but don't expect all the bells and whistles.

Cons

Little bugs and glitches, most of which can be sorted out if you have the time to fiddle. Cost is not too bad, especially if you are doing a good turnover-negotiate a better rate. Issues with online ordering, order throttling, walk up/phone orders, payments not working on some customers PC's, tablets, phones. Customer support is good, but if you try to contact them after hours, forget it-even with a Square for restaurants subscription I can't get through for help.

MO
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Molly O.

Consumer Services, 1-10 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Square - Pros and Cons

Reviewed a year ago

My overall experience with Square as a Point of Sale is mostly positive. We have transitioned our appointments and reports away from Square due to the lack of reports and really only use this POS for online transactions or if we were to do an event outside of our Brick and Mortor. I think this is a positive system that can and does benefit many businesses. For ours we needed more detailed and extensive reports and better transaction fees for our day to day transactions with our customers.

Pros

I loved that Square was so easy to start up and operate immediately. It literally takes minutes to set up and the hardware once it is sent to you is the simplest set up. I think the biggest appeal to Square is that it is fool proof and anyone can get this POS to work for them. The second biggest YES for this product is that it is super easy to take with you to offer card payment options to clients while you are outside of your brick and motor. I think offline payments and the option to take payments on their app through the mobile card swiper is a huge selling point to Square customers.

Cons

I feel the cost of the transaction to the business owner is quite high when compared to other companies. They have one of the highest if not the highest transaction costs. Some owners will charge this back to their customers via a fee (which is illegal in some states) and others could just cushion this cost of doing business into their service prices but it is worth mentioning that it is something...

AG
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Aurora G.

Health, Wellness and Fitness, 11-50 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Great as a user and business owner

Reviewed 4 years ago

Would definitely recommend to anyone looking for an easy to use and up to date transaction platform.

Pros

My first experience with Square Point of Sale was a couple years back as a Receptionist in a Fitness Facility. On a daily basis, we used Square Point of Sale whether it was to buy merchandise, memberships, snacks or sign up for special workshops. What I particularly loved most about Square Point of Sale was its easiness to use and software platform. We could receive payments from the company cellphone,...

Cons

Square Point of Sale is excellent for receiving payments and I don't have any negative experience with the platform. The only thing I wish would be that the analytics and reports that I receive for all payments and invoices would be easier to read. I have a bit of trouble understanding them. Other than that, overall great platform.

AR
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Verified reviewer

Retail, 1-10 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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A cheap, easy, & convenient CC processing alternative.

Reviewed 5 years ago

We take all of our credit/debit card payments through Square, as well as Apple Pay, Android Pay & Samsung Pay. The ability for a customer to pay, sign, and get a receipt e-mailed to their phone while they are still standing in front of me brings a nice sense of trust and completion to each sale.

Pros

It is free to set up and implement initially. Square will even send free card processors (they're the cheap ones that let you take a card payment from your phone/tablet, but it will let you start swiping cards immediately). They help keep track of your sales/accounting for non-card payments, too, as long as you enter in the sales data for them. Additionally, the ability to edit & customize withdrawal options is very helpful. I can get funds deposited on a schedule or whenever I choose to (even instantly, although this incurs an additional 1% fee). It is much cheaper and more convenient than a standard CC payment processor, so anyone with a small or mobile business would be wise to check this out.

Cons

The customer service is a bit lacking. I've never had a real issue with them that didn't resolve itself pretty quickly, but there's been one or two times where I have an issue and get what appears to be an automated response about it. Not a big deal, but when you Google it, on the Square help forums, this kind of response seems to be the norm for most questions/concerns. Fortunately, their system is pretty self-explanatory, that additional personalized help isn't usually needed.

GP
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Gracie P.

Retail, 1-10 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend6/10

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Great POS System for new companies.

Reviewed 7 years ago

Square has done wonders for our small business, it has almost everything you would need for a new business but there is somethings I didn't quite like. The system is great but there are some issues. To actually have track your inventory and have it sync up with Quickbooks required us to purchase Quickbooks online to be able to track our inventory and sync our daily sales. It was a little of a hassle...

Pros

Efficient, reliable, on the go app, easy to use, great for any store, easy to track your sales, keep costumer information that are repeats and order frequently, design and layout is simple and very easy on the eyes, it has two versions to layout your items, either a grid or a list so it is a personal preference of which you like to use, deposits your money that night.

Cons

Can't sync with Quickbooks unless you have Quickbooks Online, sometimes takes a while to start up and get going, the card swipe is very picky you HAVE to swipe it straight through or it doesn't accept the card (something that should be resolved soon I hope!) I just wish it wasn't only able to be used on Apple too. I am not a huge fan of Apple products. I would prefer to use a Samsung or Andriod tablet rather then a Ipad, but that is just a personal preference.

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Amanda Josalene W.

Apparel & Fashion, 1-10 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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In combination with an online shop, Square has more pros than competitors

Reviewed 4 years ago

As stated above, Square has had numerous pros for me when it comes to my apparel business.

Pros

I love Square and have been a loyal user of Square POS & Square payments. For starters, Square is what helped pave the path for me to be able to launch my clothing / apparel business outside of Etsy. I wanted to launch my own site, have independence away from online marketplaces, and have control over my payments, sales, invoices, etc., and Square is what gave me this opportunity. I am able to do everything...

Cons

I have no cons; Square has been my go-to payment processing software and I will not switch in the future.