athenaClinicals Features List

athenaClinicals Reviews

athenaClinicals

EHR software for healthcare professionals

3.72/5 (594 reviews)
24,733

athenaClinicals Feature Summary

  • An EMR that guarantees Meaningful Use payments
  • Stay current with the latest clinical rules and requirements
  • An EMR that frees up your time to focus on patient care
  • Boost the efficiency of your patient workflow
  • Get started with low costs and few hassles
  • Easy to implement and adopt

Healthcare & Pharmaceuticals Feature Comparison

Most popular features of all Healthcare & Pharmaceuticals apps

Activity Dashboard (62 other apps)
Appointment Management (69 other apps)
Automated Billing (36 other apps)
Automated Scheduling (43 other apps)
Automatic Notifications (41 other apps)
Automatic Reminders (86 other apps)
Billing & Invoicing (81 other apps)
Calendar Management (52 other apps)
Charting (61 other apps)
Claims Management (59 other apps)
Client Portal (59 other apps)
Compliance Management (45 other apps)
Customizable Reporting (40 other apps)
Customizable Templates (41 other apps)
Document Storage (44 other apps)
Electronic Signature Capture (42 other apps)
HIPAA Compliance (106 other apps)
Records Management (80 other apps)
Task Scheduling (40 other apps)
Workflow Management (41 other apps)

Competitor Feature Comparison

athenaClinicals Feature Reviews

25 reviewers had the following to say about athenaClinicals's features:

Tim Garcia

Holding out hope...........As bad as all other EMRs at this point

2017-02-01

Surgery scheduling module is painful as well.

Pros

Co-sourcing of billing office.

Cons

Document management. Task Assignment Overrides.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

2/10

Recommendations to others considering athenaClinicals

Do your homework. Call others w/ Athena and not just the groups they tell you to call. Map out your document flow not just once, not twice, but at least 6 times so you can anticipate bottlenecks and identify red flags w/ their document management process. Don't set up two departments (we have pain and neurosurgery) as it creates way more problems than it's worth. Make sure you fully understand how the buckets and spend a great deal of time on this aspect of the system.

Source: Capterra
Helpful?   Yes   No
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Lindsay Crotzer

Athena

2017-07-14

I can say that the program is VERY easy to navigate, the patient portal is a nice layout, the interfaces work very well for labs, faxes and pharmacy requests.

Pros

user friendly sorts electronic faxes electronic orders assists with MU reporting nice/patient friendly patient portal appointment reminders AR/productivity reports are easy to read and run

Cons

customer service is severely lacking chronic problems with posting payments EOB erros document issues the cost is crazy high issues with reminder calls not being sent correctly

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Other

Source: Software Advice
Helpful?   Yes   No
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Andi Kleinert, MD

Overall Athena is a great idea, great product. Would like to see quicker improvements/tweaks

2017-03-17

The foundation is good, the support could be better.

Pros

Flows overall efficiently, well integrated system; scheduling, clinic notes, billing, patient portal.

Cons

The Past medical history section, flow sheets, quality management sections take a long time to load, the pages glitch and stall - really affect efficiency.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Software Advice
Helpful?   Yes   No
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Robert Steffens

One of the best

2016-06-27

Pros

The software beautifully integrates EHR, billing, and practice management functions.

Cons

However, the Client Support Center (CSC) is able to take care of most questions and concerns.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Likelihood to recommend

10/10

Recommendations to others considering athenaClinicals

We began our EHR transition with Practice Fusion, which was a trainwreck. Athena is the gold standard of EHRs, and working with them has dramatically simplified our lives and enhanced our practice.

Source: Software Advice
Helpful?   Yes   No
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Debbie Khan

Review of Athenahealth EMR

2016-11-17

I have had 46 years of medical office management with several different practice management and EMR systems.

Pros

I appreciate some of the charting and reporting features.

Cons

Jones there was a problem with your insurance claim 3 weeks ago, you will need to call your insurance and get that resolved or be prepared to pay $XX.Xx when you check in today".

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

5/10

Recommendations to others considering athenaClinicals

By properly knowing your office unique needs, including those of any multiple facilities involved you can best determine which system is the right one. Some EMR systems are not the best practice management systems. I don't feel its necessary to settle the correct EMR and / or if necessary separate practice management software is out there. Keep looking until it you find the right one. Always call the references and ask specific questions - will it do this ? How does it do this? If they have learned how to work around a known system problem that's a red flag. Tread carefully this marriage should last several years.

Source: Software Advice
Helpful?   Yes   No
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Eileen Coulston

Athena Health

2017-01-17

The customer support is wonderful, being able to do combination narratives and templates has been very helpful and has increased my time management.

Pros

Auto medication updates, customizable templates, patient portal, patient quality measures and tracking, and great customer services.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

9/10

Recommendations to others considering athenaClinicals

Do not compare EHRs to paper or dictation documentation.

Source: Software Advice
Helpful?   Yes   No
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James Clarke

Fisher Cardiology Review

2016-07-14

Pros

Scheduling is a plus also I like the reports area.

Cons

Billing Athena does not clearly state why claims are going to Hold

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Likelihood to recommend

6/10

Recommendations to others considering athenaClinicals

Athena is friendly usable and that this EMR would be a 10+ if they would fix some glitches

Source: Software Advice
Helpful?   Yes   No
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Jennifer Gonzalez

Frustrating!

2017-05-02

I started working w/Athena in Aug 2016. Since then our Admin has been advising me to call or web chat, search online & use the search features Athena has to offer. I have NEVER gotten a question resolved by calling. I end up walking the "helper" through the features & page. This was very upsetting. I've been put on hold for 20 minutes at a time while an "advisor" looks up a solution in their manual. As a result, I hung up in frustration. I then received an e-mail confirming my problem had been resolved. What a joke! That seems like it is just to appease the numbers needed. There are no training manuals, no courses to take & definitely nobody to teach a person how to use this program. A rep. who no longer works for Athena set us up years ago. This is not geared towards a specific practice, which is even more frustrating. Hopefully, you can respect the time I took to write this review & improve your program. It would be great to receive training as well, or at least an instruction manual.

Pros

billing features are simple; insurance program automatically runs insurances to see if they are active

Cons

As a scheduling manager, the features are not user-friendly, as I have worked with 4 different programs.

Rating breakdown

Ease of use
Features

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

3/10
Source: Software Advice
Helpful?   Yes   No
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Gabriel Pulgarin

We can't imagine going back to the old ways of patient management.

2017-02-14

Faster scheduling, easier insurance verification, and less overall paperwork.

Pros

We love getting paid faster and being able to track the revenue cycle of claims.

Cons

Sometimes getting things done from the Athena account management can be a hassle.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

10/10

Recommendations to others considering athenaClinicals

Be free from paper and billing agencies, start using Athena and become what a practice should be.

Source: Software Advice
Helpful?   Yes   No
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Gabriel Pulgarin

athena has converted our practice into a ppo money making machine.

2016-06-22

Pros

After a month of training and learning a whole new approach to patient management I am pleased to say that I would recommend Athena to any practice that would like to improve efficiency and increase revenue.

Cons

If there was a way that Athena can integrate a claim tab that in one click I could instantly view the patients claim history as I am finishing the current billing slip I think that would improve the overall system.

Rating breakdown

Ease of use
Features
Customer support

Time used: 6-12 months

Likelihood to recommend

10/10

Recommendations to others considering athenaClinicals

Don't be afraid of change . Other vendors are free and you could see that as a bonus but in the end it could cost your practice money. We were hesitant to change because of the disruption we thought it would cause. But before we knew with a little hard work we have completely converted to electronic charting in less than 4 months and I would never go back. If you see a lot of PPO patients like our practice does you will enjoy the benefits of getting paid faster and through electronic payments. This is turn produces more weekly revenue and it is fun seeing our bank account fill up every week.

Source: Software Advice
Helpful?   Yes   No
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Elaine Denenberg

So easy to use

2017-02-22

In the past, we had problems with insurers which seemed to continually refuse to pay certain claims no matter how many times we corrected them.

Pros

Reminder calls, insurance validation, eligibility and phone daily report, ticklers that remind patient to schedule an appointment if not done at check out, ease of entering/dropping claims, ability to generate useful and custom reports, day end review allows you to see if any claims need corrections immediately

Cons

Streamlined version seems to require more clicks and sometimes the co-pay is not applied to the date it is paid which can be confusing

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Software Advice
Helpful?   Yes   No
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Rhonda Thornton

Business Office Manager

2016-07-20

Mine was in relation to workflow for entering charges.

Pros

Auto eligibility, worklist and bucket functionality, family billing, reports

Cons

Posting efficiency and reliance on claim notes being accurate.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

8/10

Recommendations to others considering athenaClinicals

Overall Athena has a great product that I would recommend to anyone!

Source: Capterra
Helpful?   Yes   No
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Christina Wong

It could be better

2017-05-18

Pros

Has everything an EMR needs to have from Registration, Clinical Documentation to Billing.

Cons

There are too many steps and clicks to try to get to a patient's chart. Slow response from customer service.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Weekly

Likelihood to recommend

4/10
Source: Software Advice
Helpful?   Yes   No
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Donna Stanley

Better than the rest

2016-07-20

Our practice has been using Athena for our practice management software for over 10 years and we implemented the Athenaclinicals EMR in 09/2012.

Pros

The EMR and charting functionality is very comparable to other available software.

Cons

Completing certain tasks are more cumbersome than necessary, at least based on the opinions of our providers and staff.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

6/10
Source: Capterra
Helpful?   Yes   No
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tanisha Richmond

Made more money with Athenahealth

2017-02-18

Great experience, capture more money from claims. Less stress with collections, copay etc.

Pros

Real time billing information

Cons

None

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10

Recommendations to others considering athenaClinicals

Research multiple plans and try out the program

Source: Software Advice
Helpful?   Yes   No
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Eric McFarland

Improving!

2017-01-19

In my opinion, Athena is a great program to use. After the recent "Streamline" update the staff has had difficulties adjusting to the new look but doctors have found it to be more convenient. I think overall Athena continues to improve with updates and I have noticed many other medical offices have started to use Athena.

Pros

Recent activity in the patient's chart. Doctors have recommended the new streamline update because it makes it easier for them to dictate.

Cons

Unable to show patient alerts or reminders needed during an appointment. For example, the patient is in pain management but continues to ask for pain medication during an appointment.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

8/10

Recommendations to others considering athenaClinicals

Physician recommended. Staff still has minor complaints.

Source: Software Advice
Helpful?   Yes   No
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John Campbell

AthenaHealth EMR

2017-02-14

We also utilize their practice management/billing options which improved our cash flow.

Pros

Relatively easy to use EMR for documenting patient encounters.

Cons

Hard to get custom reports unless you pay for additional support.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

9/10

Recommendations to others considering athenaClinicals

Overall a quality product that works well with our family medicine/urgent care office. I would recommend this products to others.

Source: Software Advice
Helpful?   Yes   No
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mara sweatt

Athenahealth EMR Review

2017-04-20

Overall there are many good qualities with Athenahealth. I would recommend it to my collegues.

Pros

Appointment scheduling is pretty user-friendly.

Cons

There need to be better follow-ups on complicated claims.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Software Advice
Helpful?   Yes   No
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Jake Kushner

Too big to care about small practices

2016-06-29

Pros

It's a very robust EHR and practice management tool with every feature under the sun that you could want.

Cons

They don't help us implement new features like credit card processing, the patient portal, etc. Customer care call center is okay to answer some specific how to questions but they're not going to hold your hand through a long process like setting up the very un-friendly patient portal.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Likelihood to recommend

3/10

Recommendations to others considering athenaClinicals

Don't switch over to them until you try the system in a demo mode for at least a month. Also don't expect iPad EHR or PM access, or any meaningful mobile access, because athena has nothing of any value. Keep that in mind before you decide you want to be chained to a computer on a desk somewhere...

Source: Software Advice
Helpful?   Yes   No
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John Fisher

Athena

2016-11-07

Athena faxing and scanning is easy to use and makes getting the paper into the electronic medical record simple.

Pros

Ease of use is the main thing. If you have to spend your time looking around in the EMR it is frustrating.

Cons

It is more expensive than other choices on the market.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

8/10

Recommendations to others considering athenaClinicals

It is a good all around EMR tool for our cardiology practice.

Source: Software Advice
Helpful?   Yes   No
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Peggy Byun

Great product for our office

2017-02-14

We went from an EMR that inserted other patient's information into current patient's chart and was difficult to sort out from a billing standpoint to AthenaHealth and have been thrilled.

Pros

The patient portal is excellent.

Cons

Fitting some of the templates to apply to pediatric patients can be challenging.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

9/10

Recommendations to others considering athenaClinicals

I have trained on 3 different EMR systems and AthenaHealth is definitely the most user friendly system for providers.

Source: Software Advice
Helpful?   Yes   No
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Lara Lewis

User friendly and frequent updates!

2016-06-18

Pros

Vendor listens to customer feedback & does frequent updates in response to your feedback

Cons

Automated message system for appointment reminders often fails

Rating breakdown

Ease of use
Features
Customer support

Time used: 2+ years

Likelihood to recommend

9/10

Recommendations to others considering athenaClinicals

Take your scope of practice into consideration when searching for a practice management and/or electronic health records software.

Source: Software Advice
Helpful?   Yes   No
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Robert Law

Excellent

2017-10-26

Pros

Combination of billing functionality, EHR and practice management software.

Cons

As an example, our state Medicaid recently changed their claim formatting requirements.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Software Advice
Helpful?   Yes   No
Read more
Caroline Domin

Athena review

2016-07-19

Out of all the EMR athenahealth reporting piece is hands down the best out there.

Pros

reporting, registration, verification of benefits

Cons

scheduler needs to be updated. Billing adjustments need to be at practice discretion.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

7/10
Source: Capterra
Helpful?   Yes   No
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Lori Mongelli

Athenahealth is vital to our practice.

2017-03-07

Athena benefits are practice with efficient billing, scheduling and payments processing.

Pros

Posting and billing issues are resolved on a timely basis.

Cons

The Appointment Wait List is not user friendly.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Software Advice
Helpful?   Yes   No
Read more