athenaOne Features

athenaOne

EHR software for healthcare professionals

3.74/5 (707 reviews)

athenaOne Feature Summary

  • An EMR that guarantees Meaningful Use payments
  • Stay current with the latest clinical rules and requirements
  • An EMR that frees up your time to focus on patient care
  • Boost the efficiency of your patient workflow
  • Get started with low costs and few hassles
  • Easy to implement and adopt

Competitor Feature Comparison

Accounting Integration
Admissions Management
Appointment Scheduling
Bed Management
Billing & Invoicing
Charge Capture
Charting
Claims Management
Claims Scrubbing
Clinical Notes
Code & Charge Entry
Code Processing
Coding Assistance
Compliance Tracking
Customizable Dashboard
Customization
Dunning Management
E-Prescribing
EMR/EHR
HIPAA Compliant
In-Patient Management
Insurance Eligibility Verification
Inventory Management
Invoice History
Meaningful Use Certified
Medical Billing
ONC-ATCB Certified
Out-Patient Management
Patient Records Management
Physician Management
Policy Management
Practice Management
Quotes/Estimates
Remittance Advice
SMS Messaging
Scheduling
Self Service Portal
Vaccine Management
Voice Recognition
Learn moreCompare App
Accounting Integration
Admissions Management
Appointment Scheduling
Bed Management
Billing & Invoicing
Charge Capture
Charting
Claims Management
Claims Scrubbing
Clinical Notes
Code & Charge Entry
Code Processing
Coding Assistance
Compliance Tracking
Customizable Dashboard
Customization
Dunning Management
E-Prescribing
EMR/EHR
HIPAA Compliant
In-Patient Management
Insurance Eligibility Verification
Inventory Management
Invoice History
Meaningful Use Certified
Medical Billing
ONC-ATCB Certified
Out-Patient Management
Patient Records Management
Physician Management
Policy Management
Practice Management
Quotes/Estimates
Remittance Advice
SMS Messaging
Scheduling
Self Service Portal
Vaccine Management
Voice Recognition
Visit WebsiteCompare App
Accounting Integration
Admissions Management
Appointment Scheduling
Bed Management
Billing & Invoicing
Charge Capture
Charting
Claims Management
Claims Scrubbing
Clinical Notes
Code & Charge Entry
Code Processing
Coding Assistance
Compliance Tracking
Customizable Dashboard
Customization
Dunning Management
E-Prescribing
EMR/EHR
HIPAA Compliant
In-Patient Management
Insurance Eligibility Verification
Inventory Management
Invoice History
Meaningful Use Certified
Medical Billing
ONC-ATCB Certified
Out-Patient Management
Patient Records Management
Physician Management
Policy Management
Practice Management
Quotes/Estimates
Remittance Advice
SMS Messaging
Scheduling
Self Service Portal
Vaccine Management
Voice Recognition
Learn moreCompare App

athenaOne Feature Reviews

25 reviewers had the following to say about athenaOne's features:

Tim G.

Holding out hope...........As bad as all other EMRs at this point

2017-02-01

Document management for a large practice with multiple locations and two specialties is horrendous.

Pros

Co-sourcing of billing office.

Cons

Document management.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

2/10

Recommendations to others considering athenaOne

Do your homework. Call others w/ Athena and not just the groups they tell you to call. Map out your document flow not just once, not twice, but at least 6 times so you can anticipate bottlenecks and identify red flags w/ their document management process. Don't set up two departments (we have pain and neurosurgery) as it creates way more problems than it's worth. Make sure you fully understand how the buckets and spend a great deal of time on this aspect of the system.

Source: Capterra
Helpful?   Yes   No
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Debbie K.

Review of Athenahealth EMR

2016-11-17

I have had 46 years of medical office management with several different practice management and EMR systems.

Pros

I appreciate some of the charting and reporting features.

Cons

I feel it is extremely necessary for the front office staff to have the upper hand when making appointments and not having the balance or even the billing situation available while scheduling an appointment is a significant draw back to me.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

5/10

Recommendations to others considering athenaOne

By properly knowing your office unique needs, including those of any multiple facilities involved you can best determine which system is the right one. Some EMR systems are not the best practice management systems. I don't feel its necessary to settle the correct EMR and / or if necessary separate practice management software is out there. Keep looking until it you find the right one. Always call the references and ask specific questions - will it do this ? How does it do this? If they have learned how to work around a known system problem that's a red flag. Tread carefully this marriage should last several years.

Source: Software Advice
Helpful?   Yes   No
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Andi K.

Overall Athena is a great idea, great product. Would like to see quicker improvements/tweaks

2017-03-17

The foundation is good, the support could be better.

Pros

Flows overall efficiently, well integrated system; scheduling, clinic notes, billing, patient portal.

Cons

The Past medical history section, flow sheets, quality management sections take a long time to load, the pages glitch and stall - really affect efficiency.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Software Advice
Helpful?   Yes   No
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Lindsay C.

Athena

2017-07-14

We also experienced many issues with the reminder call service leaving blank or incorrect messages.

Pros

user friendly sorts electronic faxes electronic orders assists with MU reporting nice/patient friendly patient portal appointment reminders AR/productivity reports are easy to read and run

Cons

customer service is severely lacking chronic problems with posting payments EOB erros document issues the cost is crazy high issues with reminder calls not being sent correctly

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Occasionally

Source: Software Advice
Helpful?   Yes   No
Read more
Gabriel P.

athena has converted our practice into a ppo money making machine.

2016-06-22

Pros

We would never go back to the old way of medical management after 6 months on Athena EHR.

Cons

The only negative I can give is that there is no way to view a patients e&m code history as I am coding the final billing slip.

Rating breakdown

Ease of use
Features
Customer support

Time used: 6-12 months

Likelihood to recommend

10/10

Recommendations to others considering athenaOne

Don't be afraid of change . Other vendors are free and you could see that as a bonus but in the end it could cost your practice money. We were hesitant to change because of the disruption we thought it would cause. But before we knew with a little hard work we have completely converted to electronic charting in less than 4 months and I would never go back. If you see a lot of PPO patients like our practice does you will enjoy the benefits of getting paid faster and through electronic payments. This is turn produces more weekly revenue and it is fun seeing our bank account fill up every week.

Source: Software Advice
Helpful?   Yes   No
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Eric M.

Improving!

2017-01-19

I think overall Athena continues to improve with updates and I have noticed many other medical offices have started to use Athena.

Pros

Recent activity in the patient's chart. Doctors have recommended the new streamline update because it makes it easier for them to dictate.

Cons

Unable to show patient alerts or reminders needed during an appointment. For example, the patient is in pain management but continues to ask for pain medication during an appointment.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

8/10

Recommendations to others considering athenaOne

Physician recommended. Staff still has minor complaints.

Source: Software Advice
Helpful?   Yes   No
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Peter S.

EHR

2019-10-04

The billing information is limited to a certain number of codes per claim. For complicated patients with multiple problems the claims do not transition over to the insurance company.

Pros

Relatively easy to use after training and some oversite during implementation

Cons

It has little functionality for the large multi specialty group for customization.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

3/10
Source: Software Advice
Helpful?   Yes   No
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Robert S.

One of the best

2016-06-27

Pros

The software beautifully integrates EHR, billing, and practice management functions.

Cons

Account Managers often seem unhelpful and uneducated. However, the Client Support Center (CSC) is able to take care of most questions and concerns.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Likelihood to recommend

10/10

Recommendations to others considering athenaOne

We began our EHR transition with Practice Fusion, which was a trainwreck. Athena is the gold standard of EHRs, and working with them has dramatically simplified our lives and enhanced our practice.

Source: Software Advice
Helpful?   Yes   No
Read more
Steph O.

Efficient!

2017-02-14

This medical software has made all of our jobs much easier- takes loads of work off of you.

Pros

This system facilitates everything for you so that we are aware of these errors prior to scheduling an appointment.

Cons

None at the moment

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Software Advice
Helpful?   Yes   No
Read more
Elaine D.

So easy to use

2017-02-22

When scheduling and entering insurance, a practice can immediately see if the insurance is valid (we barely remember those annoying calls to verify insurance), the medical record allows the patient to move through the office smoothly allowing everyone involved to enter the relevant information.

Pros

Reminder calls, insurance validation, eligibility and phone daily report, ticklers that remind patient to schedule an appointment if not done at check out, ease of entering/dropping claims, ability to generate useful and custom reports, day end review allows you to see if any claims need corrections immediately

Cons

Streamlined version seems to require more clicks and sometimes the co-pay is not applied to the date it is paid which can be confusing

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Software Advice
Helpful?   Yes   No
Read more
Brenda W.

The Best!

2018-10-16

I have used several different EMR/Practice management products and Athena is the best!

Pros

Athena can do most anything in their EMR/Practice Management product!

Cons

Percentage rate of collections can be a little high. Billing department can be a little hard to get a hold of, but over a great product.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Occasionally

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Robert L.

Excellent

2017-10-26

Pros

Combination of billing functionality, EHR and practice management software.

Cons

It becomes a real problem for Athena to take weeks for Rules to make claim formatting compliant.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Software Advice
Helpful?   Yes   No
Read more
Leslie S.

athenaHealth for business efficiency and ecomonic sustainability

2016-06-27

Pros

We rely on athenaHealth for business efficiency and for the documentation of our patients’ medical records.

Cons

We can document well, but cannot FAX directly from the system.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Likelihood to recommend

10/10

Recommendations to others considering athenaOne

Strength with athena is the ability to adapt to the changing healthcare environment. All providers are always on the same version of athena. Document management is the best in the business.

Source: Software Advice
Helpful?   Yes   No
Read more
Gabriel P.

We can't imagine going back to the old ways of patient management.

2017-02-14

The full benefits are amazing, we have been able to be more efficient in every aspect of patient care. Faster scheduling, easier insurance verification, and less overall paperwork.

Pros

We love getting paid faster and being able to track the revenue cycle of claims.

Cons

Sometimes getting things done from the Athena account management can be a hassle.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

10/10

Recommendations to others considering athenaOne

Be free from paper and billing agencies, start using Athena and become what a practice should be.

Source: Software Advice
Helpful?   Yes   No
Read more
Lori M.

Athenahealth is vital to our practice.

2017-03-07

Athena benefits are practice with efficient billing, scheduling and payments processing.

Pros

Patient scheduling is easy.

Cons

The Appointment Wait List is not user friendly.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Software Advice
Helpful?   Yes   No
Read more
Bianca J.

Athena vs RCM

2020-01-21

You can also sign up for their billing portion and pay less to an RCM team so it gives you good options.

Pros

I like the fact that it gives clients the ability to both have an EMR / EHR and also outsource billing at the same time.

Cons

Sometimes the Athena team doesn't talk or convey information back to the billing management team.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
Rhonda T.

Business Office Manager

2016-07-20

Mine was in relation to workflow for entering charges.

Pros

Auto eligibility, worklist and bucket functionality, family billing, reports

Cons

Posting efficiency and reliance on claim notes being accurate.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

8/10

Recommendations to others considering athenaOne

Overall Athena has a great product that I would recommend to anyone!

Source: Capterra
Helpful?   Yes   No
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mara s.

Athenahealth EMR Review

2017-04-20

Overall there are many good qualities with Athenahealth. I would recommend it to my collegues.

Pros

Appointment scheduling is pretty user-friendly.

Cons

There need to be better follow-ups on complicated claims.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Software Advice
Helpful?   Yes   No
Read more
James C.

Fisher Cardiology Review

2016-07-14

Pros

Scheduling is a plus also I like the reports area.

Cons

Billing Athena does not clearly state why claims are going to Hold

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Likelihood to recommend

6/10

Recommendations to others considering athenaOne

Athena is friendly usable and that this EMR would be a 10+ if they would fix some glitches

Source: Software Advice
Helpful?   Yes   No
Read more
Billie Jo L.

Athena is a fantastic EMR system!

2019-10-03

Pros

It is so easy to customize and extremely user friendly!

Cons

Could use a few more staff members in their quality management department that are familiar with FQHC's.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Software Advice
Helpful?   Yes   No
Read more
Carlos P.

Difficult loss money

2017-11-10

Not worth it

Pros

Can’t tell if anything you might think is an all service practice management but not really customization is limited as well as expensive when you add everything you need

Cons

You are not in control need a biller coder on staff and still have to pay 7 percent.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Occasionally

Likelihood to recommend

3/10
Source: Software Advice
Helpful?   Yes   No
Read more
Christina W.

It could be better

2017-05-18

Pros

Has everything an EMR needs to have from Registration, Clinical Documentation to Billing.

Cons

There are too many steps and clicks to try to get to a patient's chart. Slow response from customer service.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Weekly

Likelihood to recommend

4/10
Source: Software Advice
Helpful?   Yes   No
Read more
Donna S.

Better than the rest

2016-07-20

Our practice has been using Athena for our practice management software for over 10 years and we implemented the Athenaclinicals EMR in 09/2012.

Pros

Also they stay informed about the latest regulations and changes so that we can focus more on treating our patients and managing our practice.

Cons

They feel they have to click more "buttons" and complete more "steps" to get to their end result eg. check-in, processing documents, charting.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

6/10
Source: Capterra
Helpful?   Yes   No
Read more
Peggy B.

Great product for our office

2017-02-14

We went from an EMR that inserted other patient's information into current patient's chart and was difficult to sort out from a billing standpoint to AthenaHealth and have been thrilled.

Pros

The ability to run reports for Meaningful Use, Patient Centered Medical Home, financial reports, etc to see how we are doing with patient care and with our business.

Cons

Fitting some of the templates to apply to pediatric patients can be challenging.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

9/10

Recommendations to others considering athenaOne

I have trained on 3 different EMR systems and AthenaHealth is definitely the most user friendly system for providers.

Source: Software Advice
Helpful?   Yes   No
Read more
John C.

AthenaHealth EMR

2017-02-14

We also utilize their practice management/billing options which improved our cash flow.

Pros

Relatively easy to use EMR for documenting patient encounters.

Cons

Hard to get custom reports unless you pay for additional support.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

9/10

Recommendations to others considering athenaOne

Overall a quality product that works well with our family medicine/urgent care office. I would recommend this products to others.

Source: Software Advice
Helpful?   Yes   No
Read more