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EHR software for healthcare professionals

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athenaOne Pricing

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Value for money rating

3.5

/5

849

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The billing side of the service is fantastic and best in class as far as I can tell. They could not do a better job of making sure I get all of my money - payments as well as incentives.
By that time, you will have invested a ridiculous amount of time viewing training videos and probably don't want to start with a new company. Implementation was terrible and disorganized.

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Reviewers who mentioned pricing said:

SC
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Susan C.

Health, Wellness and Fitness, 1-10 employees

Used daily for 2+ years

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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Terrible experience

Reviewed 2 years ago

When we first signed on with Athena almost 5 years ago things were OK. It seemed like they provided us with the onboarding help we needed, but, in the last year, it has been beyond terrible. You probably won't believe what I am about to say, but it is 100% true. 2 years into using Athena, we decided to change our practice name and speciality, and essentially needed to start another 'company' with...

Pros

The only thing I think has been really good has been its interface with labs and imaging

Cons

User ability and support: It is impossible to get any one on one help. It takes days to weeks to get someone to respond to a call. They require you submit these 'cases' when you have an urgent need which don't ever get addressed. It has been a nightmare. They are very expensive and so not worth it for what you get.

KY
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Keith Y.

Hospital & Health Care, 11-50 employees

Used daily for 2+ years

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Modular Flexibility and 24/7 Access with Value

Reviewed 5 years ago

Great experience for over 8 years now; many of my peers wish they had switched to Athena once they see the capabilities of the product.

Pros

I have seen this software grow over the years and now have friends using it within multiple different services lines in the healthcare industry. Some of the key pros I can think of quickly include: - Flexibility, (features and design allow of different service locations, and different physicians within the same practice to see/edit EMR information to fit the individual) - Transparency, (live EMR,...

Cons

Advancement requests,or recommendations for improvements, from clients are rated and scored by clients across the system, which is a great design! Recommendations from the User Community require time to develop, grade, prioritize and implement. Eventually, the highest costumer rated recommendations get attention and are implemented with accuracy; just takes time.

dk
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dale k.

Medical Practice, 1-10 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend2/10

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Bait and Switch

Reviewed 8 months ago

The athena account manager position ( or title de jour) has been a revolving door. We have never had a meaningful relationship with them before we are assigned a new manager.

Pros

The EMR was initially easy to set up. The billing functionality was adequate at first

Cons

Any requests for improvement are completely ignored. For instance, from the start we were told that an android app was just around the corner. That is still their position 13 years later....it will never happen. We are just told to "put it on the suggestion board". However, the reason for my review today is that the price has suddenly jumped in a huge way. Even though we have been told that the...

KL
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Kristin L.

Medical Practice, 1-10 employees

Used daily for 6-12 months

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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Disheartening, despite ok start, progressively worse over time (less than 6 mos) and continues

Reviewed 7 years ago

Marketed as a product for multiple disciplines and specialties, however, does not support occupational therapy services. OTs are told to use PT templates and configurations despite (1) potential conflicts with documentation for reimbursement and (2) being initially told that OTs were a supported discipline. Account managers are not useful as they refer back to the service center for all issues. It...

Pros

Practice management reports and features are in abundance if that is your priority. The reminder call system does what it is supposed to. Community section in resource hub lets you know that others are just as frustrated and upset. Most of the customer service reps are very pleasant and helpful when the functionality or configuration is there; of it is sub par and missing, they do apologize.

Cons

The clinical documentation product is terrible. Supports physician- based practices vs rehab/OT/PT (though clients can see comments on product for all disciplines). Lack of quality templates that are compliant with regulatory agency requirements. Lack of feedback options. Lack of support. Account managers do not actually help to manage any issues you have with product. Very time consuming to call in for support repeatedly. Athenahealth clearly does not review feedback on community resource hub. Individuals that process Athenafax can be lazy and not process items with documents clearly identified with Athena identifiers/ printing, leaving in review for practice to handle (extra work). Honestly...too many cons to list.

jr
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jeffrey r.

Medical Practice, 1-10 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Works well...

Reviewed 7 years ago

Hi. Quite surprised to read other reviews actually. Im a pod... starting in private practice with emr "Cerner"... hated it. always have, always will...although it has been at least 2 yrs since I've seen Cerner in action. My wife, another doctor, actually uses practice fusion...one of the many free online web based servers. I started with athena bc to me, starting out on my own (literally),...

Pros

ease of use, it really is good. work on multiple charts at one time rarely glitches or down time Athena is certainly closer to a "practice fusion"... very user-friendly..set up more like navigating to/through a web browser/site then "medical-based program" can use your own templates, but they claim to have many (i ONLY use my own- never even once tried athena's) CS is NOT like most reviews are stating... I have used the Athena CS/help/claims helpline many, many, many times, and 90% of the time, issues gets resolved quickly.

Cons

the cost of course. the larger you are/more pts/billing, perhaps better the rate you will get. that is the only thing for me really.... do I want a free based software that I may or may not like, and then pay for a biller? or pay for my own cloud-based billing software....? and then, of course, you have to check up on everything.... hmm. Its less worry and less need for staff if you ask me. ...

RP
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Robert P.

Medical Practice,

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend3/10

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Unhappy user of this least bad EHR

Reviewed 9 years ago
Pros

It is integrated EMR, Billing and Care Management that does help address PCMH, MU, and other complex Government/Insurer issues. First pass billing and payment process works fairly well and seems efficient when there are no errors (see below). Cost is reasonable for the services provided.

Cons

The base code is absolutely awful. This leads to repeated problems with your interface, incompatibilities, and slow response. If you surf employment sites you will find this a recurring theme noted by ex-employees. The product has many features that increase the chance for human error and patient harm, and the company refuses to admit or deal with these issues, in fact compounding basic problems...

BM
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Bryan M.

Medical Practice,

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend1/10

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Its All My Fault

Reviewed 9 years ago
Pros

Software is web based and accessible from any computer connected to the web. Integrates document handling as well as notes and billing into one package. I reviewed a lot of products over the years and the basic design principle is what I was looking for.

Cons

Our experience was simply unfathomable. We were on this product for just less than one year. Training and setup takes 3 months, not unreasonable but also they don't really understand small practices and how to train them. While various types of software are something I'm familiar with, and I found templates easy to make as well as modify, we were misinformed about what we were getting, and many...

YC
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Yagnesh C.

Information Technology and Services, 201-500 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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AthenaOne is a great resource for medical professionals looking to modernize their office and stream

Reviewed a year ago

Overall, AthenaOne is an excellent platform for healthcare providers to use for improved quality care and better business results.

Pros

I like that AthenaOne provides an integrated suite of tools and services to help providers manage their practice and ensure quality care. The medical record is comprehensive and easy to use, and payment capabilities are streamlined. It also includes integration with a clinical network that provides access to additional resources. In addition, the patient engagement feature helps build relationships and facilitate better care.

Cons

The least favorite part of AthenaOne is that it can be a bit expensive to purchase and implement. It may also require additional training to get the most out of its features. However, the cost and time invested in AthenaOne is worth it when considering the long-term benefits it provides.

cm
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catherine m.

Medical Practice, 1-10 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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truly the easiest EMR/billing system to use

Reviewed 6 years ago

5 years ago, during the quality reporting for reimbursement, Athena made it so simple and easy that i was shocked to learn that it took a fellow friend 2 months to complete her reporting where it took me 30 minutes. providing patients with detailed information on their insurance benefits and the life of claim creates better communication and cohesion for the clinic/patient relationship. as a provider,...

Pros

from the clerical input, insurance checking/info response, patient input, dx order features, sign off and the visual, detail of the LIFEspan of a claim, orders require "circle completion," the ease of quality reporting requirements...i could go on an on with the amazing functionality features of this program.

Cons

it is expensive, but it eliminates the need to hire for areas of administration. what I would pay for 1-3 people to do, Athena provides an entire team of people, thus creating a quicker turn around time for appeals, the need to call insurance companies. the implementation period is overwhelming, and going live will make you question yourself and your desicion. but, so worth it.

KW
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Kimberly W.

Medical Practice, 1-10 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Medical practice--My way

Reviewed 5 years ago

AthenaHealth EHR is an affordable way for a small practice to have a quality EHR. I pay a percent of my collections. I like the tie between what I get paid determines what Athena gets paid. That gives Athena a healthy interest in my business' financial performance.

Pros

I love that I have the ability to customize my order sets and templates. I also like that I can draw on the expertise of other medical practice templates so that I didn't have to re-invent the wheel in many instances!

Cons

Sometimes there is a hesitation in changing "pages". It is a cloud based software so my local internet and the internet where the software is located do play into the speed of use.

MD
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Mindy D.

Hospital & Health Care, 51-200 employees

Used daily for 2+ years

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

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Athena EMR

Reviewed 3 years ago

Overall, very good EMR. Great price. Poor support and improvements on hospital platform

Pros

Lots of billing intelligence and assistance.

Cons

They focus heavily on the ambulatory side, and not as much on the hospital side. Also- long wait times for customer support.

RG
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Robert G.

Hospital & Health Care, 11-50 employees

Used daily for 2+ years

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Think of your Best Hire - that's Athena

Reviewed 6 months ago

Exceeding our expectations - consistently delivers - 100% recommend.

Pros

Athena has a true "Skin in the game" model, their performance impacts their payment. Negligible start-up costs with great first year and on-going support as well as employees who engage with us to help us succeed and grow.

Cons

We've had to engage with third party vendors for some services we feel Athena should be able to provide. That added cost is not optimal.

MJ
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Michael J.

Medical Practice, 1-10 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend1/10

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The bigger they've gotten, the worse they gotten, both in terms of software and customer services

Reviewed 7 years ago

It was once a good company. Now they make unacceptably frequent (and serious) mistakes. They have also absconded on responsibility by doing away with individual account agents. There used to be one individual responsible for our account, and we went to her with any problems. Now they have teams of useless agents that are responsible for everything as a group. Which means no one is responsible. And nothing gets fixed.

Pros

It used to provide very comprehensive service and was easily navigable. It also used to have American employees who were concerned with fixing their mistakes.

Cons

They have apparently gone cheap on programmers and customer service agents, outsourcing to somewhere in southeast asia. What used to be quick and easy now is time-consuming and laborious. We've had to hire an extra employee because of one unfortunate change that Athena made two years ago, getting rid of the calendar sidebar so that you have to refresh every time you want to go from a patients chart back to the daily calendar to process all the patients. They promise over and over again they are working on fixing it. Two years later, they still have figured it out.

DN
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Daniel N.

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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AthenaHealth Changing to "Steamline" is a nightmare!

Reviewed 8 years ago

We have used Athena Health since 2010. We use their EMR, Collector and Communicator products. We had been pleased for 6 full years until last week... Athena changed their EMR software functionality to a new software platform. It is complicated, inferior and not user friendly. It is awful. We depend on functionality of a EMR to help us move quickly through charts. In the past we could open several...

Pros

No pros were added to this review

Cons

No cons were added to this review

SM
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Stanley M.

Medical Practice, 51-200 employees

Used daily for less than 6 months

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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We rue the day we decided to go with Athena as our EMR/ Practice management system.

Reviewed 8 years ago

We have been with Athena since June 2015. It was a huge learning curve and very little of their system is easy to self teach. They have not made this system intuitive. Their support during our conversion was very poor. We had several "superusers" for about 5 days. These folks were very nice but had no clue how to help beyond the very basics. They were constantly calling the help center themselves....

Pros

Web based, access from any computer that has internet access.

Cons

see above, expensive, poor support, clunky, not intuitive, no value added, not a good partner

SH
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Sean H.

Medical Practice, 11-50 employees

Used daily for 2+ years

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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Worst client support I have ever experienced

Reviewed 7 years ago

Customer service is useless, plenty of bugs, not interested in hearing what problem is, every complaint/but we have tried to report we have been told is a "work flow issue", the customer service phone people seem like they have zero experience with software or the medical field and how an actual office works, seems like they just read off a script that always ends in a "work flow" problem. they choose to do updates in the middle of the day which inevitably leads to slower performance and crashes most of the time, most companies would have downtime overnight when usage is low, NOT ATHENA!!!

Pros

drop downs, ease of documentation, layout of pages good, easy to toggle between items (when the site is performing as expected.

Cons

devastating slow loading more often than not, crashes frequent, they never have any answers, always a work flow problem, have even figured out the glitch on more than one occasion and they still do not think anything is wrong.

RS
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Richard S.

Medical Practice, 1-10 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Tracknet to Athena

Reviewed 5 years ago
Pros

Adaptability and ancillary functions reducing the need for extra employees

Cons

Template building, cost. It is expensive but you get more services than any other EMR programs. Template building is ponderous

VB
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Victoria B.

Hospital & Health Care, 11-50 employees

Used daily for 1-2 years

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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Athena Review

Reviewed 2 years ago

Horrible tried to move back to ECW but the transition was too expensive.

Pros

Very easy to use but the electronic medical record option is horrible

Cons

Need improvement on self check-in portal w/o third party payers, very basic functions for a EMR system, inventory management and vaccine registry.

LC
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Lei C.

Hospital & Health Care, 1-10 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend1/10

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Expensive and terrible software

Reviewed 8 years ago

-5.3% collection rate for my specialty for full billing service, many EOBs such as Cigna n texanplus are not posted yet they charge you 5.3% of the collections. I've provided our logins for various insurance websites, yet they don't do anything. -denied claims: some they tell you are denied, some are put on hold that unless you check you don't even know is denied. They do not do much for denied claims despite their advertisement. -they charge $1 for every e prescription you write -calling support line easily hold for 20-25 min then many times their twos do not know the answer and give you a reference number n call back later -my account manager and her boss ignore my emails and phone calls w concerns not just not know answer, flat out ignore.

Pros

Emr and billing in onr

Cons

Way too expensive for the level of service, lack of many EOB posting n denied claims work up make 5.3% not worthwhile

AR
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Verified reviewer

Hospital & Health Care, 51-200 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Good for use in urgent care especially if you are using for several

Reviewed 6 years ago

Again, reporting is very accurate. It was not originally made for urgent care so there are a few work arounds like work flows for instance.

Pros

Prior to this we had Docutap which had a more user-friendly interface. However, when we would run a report and then the same one 5 minutes later using the same parameters they would never balance out. With athena we can run reports for one site or all 17 sites or any combination. It's also easy to get used to the user-interface, just takes a little practice.

Cons

athena's products don't come cheap and if you need customer support you need to put in a ticket which is a pain. To do a customization of a requirement takes quite a bit of time and effort.

CP
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Chris P.

Medical Practice, 11-50 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Practicing EMR Expert Review

Reviewed 7 years ago

Athenahealth is the best life boat for any independent practicing physician or group. It is the best EMR and billing solution if you don't like being employed. No margin, no mission. Not in business or in medicine. So, the best EMR solutions IMHO are those that started as biling solutions and added EMR later, not vice versa. Many reviews are focused solely on the clinical aspects of the EMR but, again: no margin, no mission. There may be better EMR clinical solutions but nobody matches Athenahealth on billing, EMR, patient portal, integrated functionality, and low cost. The best single solution for independent physicians. Look no further.

Pros

For an all inclusive solution to what ails most independent physicians, there is no better option.

Cons

The EMR could be more versatile in terms of templating.

KG
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Kristi G.

Hospital & Health Care, 51-200 employees

Used other for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend4/10

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Patient Safety Risk

Reviewed 5 years ago

Meetings have been set up with SME's and documentation has been sent to our account manager. It appears some issues are being fixed without communicating they have been fixed. Feels like a cover up because of liability.

Pros

Software is user friendly. I appreciate the value of Athena gets paid based on revenue.

Cons

Poor functionality of Pharmacy! Major patient safety issues!

DL
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Denise L.

Medical Practice, 11-50 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

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Office Manager review

Reviewed 2 years ago

We overall had a good experience with AthenaClinicals and it is a good product.

Pros

It was easy to use and documents were easy to locate in the system as well as ordering and making appointments.

Cons

The cost for the software was expensive and we did not get to do our own billing.

PH
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Pam H.

Medical Practice, 1-10 employees

Used daily for 1-2 years

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend2/10

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Why we are leaving Athena....

Reviewed 7 years ago

Product/company has not lived up to the promises made to increase cash flow. It's difficult to have control over claims and numerous times we found service items that were written off by Athena rather than being researched for additional reimbursement. We feel Athena is not a good match for a small practice. Cost of numerous features that a small practice does not utilize makes the cost of Athena too expensive.

Pros

Insurance eligibility checking system. Data entry of claims easy to navigate. Basic scheduling was ok.

Cons

Having funds go to your specific bank, then having to transfer monies making cash flow delay for the practice by several days. Very time consuming to find correct insurance plans, need a way to identify insurance payor by EDI number. Customer service needs required long hold times and we feel this was a significantly poor use of our staff time.

NF
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Nick F.

Hospital & Health Care, 51-200 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend5/10

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Good, but not great.

Reviewed 7 years ago

Overall, Athena is good enough to select as an EMR for urgent care after you put in hundreds of hours to get it set up how you would like it. If just starting out, Athena would not be my first choice. There are other better options that perform better and costs less. Once you start with Athena, it's hard to switch EMR's bc of the lockbox and the fact of losing all patient data.

Pros

- I like the ability to customize "most things" in Athena. It would be nice to have more flexibility to customize layouts like the classic version of Athena. - Once you create templates, the charting can be completed fairly quickly. - Epocrates is built into the Athena order screen.

Cons

- Only 1 person at a time may enter and/or complete orders. - Expensive % of collections cost. - Not geared towards Urgent Care. - Minimal reporting options for the clinical side.