athenaOne Reviews - Page 5

I really liked the machine learning part, sold one way but in reality, doesn't hit all the marks. We do like the patient care part, health history, and document management.

Billing, and medical bills. I'm writing this review because they are currently 2 months behind in updating billing and processing my checks. It's just not me that's having this issue, yes covid. However, that train has left. Athena took their invoice amount for last month but they haven't processed my checks to fill that void, don't do athena billing. Everything should be EFT straight to your bank, doing that now but have 9k sitting somewhere until they get people to process their payment.

Very easy to document. Pop Management tools AthenaText feature is very useful in communicating throughout the practice

The inbox email features are a little cumbersome and if you are not careful you can end up sending messages to the unintended end user.

Ability to fax reports directly to providers

Minimal to no responsiveness from the company, basically plug and play, and skim percentage of your profits. Awkward interface.

User friendly- and great for creating personalized templates and schedules

Needs a training curriculum for new users- and follow up training

I like the ease of navigating the system. It also has a lot of how to videos to help you with the system

The manual part of hub g to create your own rules in order for it to work correctly

It handles the changes to the healthcare environment; ie MACRA, MIPS, Meaningfull use, automatic vaccine/ pharmaceutical data download. Electronic prescribing including controlled substances.

Time consuming like most EMRs. There really isn't a significant negative for this product. Requires that you take the time to customize and streamline for your workflow.

I like that it tells you what quality measures need to be met... I like that you can take a chart photo and upload it from your smartphone....That's about it.

Being able to fax back and forth with our nursing homes is a joke. It takes almost 10 steps for every fax. When we do in house labs, we enter the lab, complete the lab, save the lab, close the lab...then an hour later it is back in a "bucket" to be closed. When I have complained about all these steps I have been told its basically a checks and balances system. Everything that we need to do in our office seems to have three to four extra steps from our old vendor. They promised to do all of our billing...well that's a joke. The bill for obvious things and then write off everything else. We are losing money on a daily basis due to this. There truly isn't a thing about this software that I like. I have stated that the next time that I am out looking for a job, that I will ask them who their vendor is, and if they say "Athena", I'm walking out. I never want to have anything to do with this company again.

Easy to use. Comes with plenty of education modules.

have to keep up with the regular updates.

trends are great, communication is a great tool which is placed directly into their chart notes. Quality tab makes keeping up to date on preventative services easy.

Many Many Many duplicates of labs, consult reports, ER reports etc through the interface. Takes time signing off documents which many times are duplicates. at times difficult to determine where a document has been filed.

Flows overall efficiently, well integrated system; scheduling, clinic notes, billing, patient portal.

The things that don't work or need tweaking, do not get resolved quickly. The Past medical history section, flow sheets, quality management sections take a long time to load, the pages glitch and stall - really affect efficiency. Generating reliable data in the quality metrics is difficult and similar reports yield different data which questions the validity of the reporting. Some canned reports I've found included the mid-level providers but didn't provide data on the physicians. Solving these problems is difficult and time consuming; a ticket can take weeks to be assigned, then reassigned after further questions.

Adaptability and ancillary functions reducing the need for extra employees

Template building, cost. It is expensive but you get more services than any other EMR programs. Template building is ponderous

One they pitched the product to use they kept saying the product was intuitive. After using for a year know I could not agree more. It is very user friendly. Allows for different styles and helps MIPS compliance. Have seen an increase in revenue. No shows are decreasing. Been very please with the product

Can be an issue with MAC users, but many times there is work arounds

Templates, macros, ability to use others macros, templates

too many clicks for everything, too many update videos

Easy to follow claims and a/r with work flows on every claim. Easy office pt work flow

The system itself runs slowly regardless of the computer its run on. The system is a little convoluted and can be hard to navigate. Some system billing errors, specifically w/ dme that had to be resolved. Does not handle referral needs well, must create custom rules. Given how important this is, it should be integrated into the system but isn't.

The thought of changing EHR systems is daunting. Our change to Athena however, was wonderful. We adore the system. The transmission of the info from our first EHR to this one was complete and accurate. We were able to make decisions about how we wanted it to conform to our needs. The trainers are wonderful and have been back several time for sessions to broaden our use and experience. We were pokey at first, but the system is intuitive and simple to figure out for the experienced staff and for the new staff. I've determined that Athena built in several paths to each task - so it appeals to logic across a broad range of staff.

I get comfortable in my little zone and have a tendency to stay there - THEN Athena shows up for a refresher course and next thing I know, I have a whole new bag of tricks! A little faster, a lot better.

The EHR/PMS is a unified system that is very all-encompassing and is capable of serving the needs of a broad number of specialties as well as primary care.

The EHR attempts to do too much and has become too complex in its workings. As a result, when you need assistance on most anything, you will have to create a case for further assistance. I particularly found this very frustrating in trying to resolve A/R issues such as unpostables or unallocated ERAs; especially in light of the fact that Athena earns a percentage of all practi ce revenue and is supposed to be a partner in the initial processing and reviewing of claims, denials and rejections. I found very litte to actually point to what was being done on the front end by their billing personnel.

Ability to pull assessment and plans from previous notes into the present note which decreases documentation time.

1. I was told that Athena does billing and therefore, makes sure claims are clean when they go out. This is not the case. Athena does not do any billing but merely serves as a clearing house for claims and does posting. Athena will also sometimes change items on claims incorrectly, such as place of service, and this will cause claims to be rejected. 2. Also, I was told that I was ready to go live with Athena, only to find out that various insurance information, NPI numbers for providers, etc., had not been entered correctly and caused claims to be held up. 3. I was also told that Athena has pediatric templates (what are called encounter plans) that are consistent with Bright Futures, the guidelines per the American Academy of Pediatrics. These did not exist. The pediatrician has to develop the encounter plans without any template whatsoever. 4. My time seeing patients is longer, I have had to hire a biller and scribe to assist with the additional work and Athena did not compensate me for the lost revenue I incurred because Athena held up claims with their errors for several months before my biller caught the mistake.

Very easy to use but the electronic medical record option is horrible

Need improvement on self check-in portal w/o third party payers, very basic functions for a EMR system, inventory management and vaccine registry.

Allows us to see both scheduling and charts in one system Fast and efficient Easy to learn, easy to use

Some processing require several steps, which sometimes seem unnecessary but are not too time consuming

Great customer support, great ease of use, functions very smoothly

Lots of smaller (and sometimes big) things that Athena can improve on that seemingly drags its feet with. They offer a "ideas" or suggestions page where we as users can vote on ideas which is great, but it seems like many of these ideas are ignored or not prioritized.

Emr and billing in onr

Way too expensive for the level of service, lack of many EOB posting n denied claims work up make 5.3% not worthwhile

I like the ease of fixing claims that were rejected and insurance verification

That you could only print a certain amount of medical records at a time. Which is very time consuming

Athena has really made my job as billing coordinator so easy. I am able to help my physicians improve their dictation which allows me to more accurately bill for the procedures they perform. Plus Athena follows up on my claims!

Sometimes Athena has holds or denial reason that may not be the most accurate. I have to reach out to Athena to assist in resolving the issues. (which is very easy to do) We also have to customize our templates to fit our specialty and services we provide. Once we get the templates fixed, it makes dictating so much easier.