NextGen Healthcare Features

NextGen Healthcare

Empowering our clients to make healthcare better

4.0/5 (1,195 reviews)

Competitor Feature Comparison

Activity Dashboard
Alerts / Escalation
Alerts/Notifications
Appointment Management
Appointment Scheduling
Automated Scheduling
Billing & Invoicing
Calendar Management
Charting
Claims Management
Claims Scrubbing
Client Management
Client Portal
Clinic Interoperability
Code & Charge Entry
Coding Assistance
Collaboration Tools
Communication Management
Compliance Management
Compliance Tracking
Confirmation/Reminders
Contact Database
Customizable Reports
Customizable Templates
Data Capture and Transfer
Decision Support
Document Management
Document Storage
Drag & Drop
Dunning Management
E-Prescribing
EMR/EHR
Electronic Signature
Faculty/Staff Management
For Medical Purposes
Forms Management
HIPAA Compliant
Handwriting Recognition
Historical Reporting
Insurance Eligibility Verification
Invoice History
Meaningful Use Certified
Medical Billing
Messaging
Mobile Access
Multi-Location
Multi-Physician
ONC-ATCB Certified
Online Payments
Order Entry
Patient Education
Patient Engagement
Patient Intake
Patient Portal
Patient Records Management
Patient Scheduling
Payment Processing
Physician Management
Physician Scheduling
Practice Management
Quotes/Estimates
Real Time Analytics
Real Time Data
Records Management
Reminders
Remittance Advice
Reporting & Statistics
SMS Messaging
SOAP notes
Scheduling
Self Service Portal
Summary Reports
Surveys & Feedback
Template Management
Video Conferencing
Voice Recognition
Website Analytics
Workflow Management
Learn moreCompare App
Activity Dashboard
Alerts / Escalation
Alerts/Notifications
Appointment Management
Appointment Scheduling
Automated Scheduling
Billing & Invoicing
Calendar Management
Charting
Claims Management
Claims Scrubbing
Client Management
Client Portal
Clinic Interoperability
Code & Charge Entry
Coding Assistance
Collaboration Tools
Communication Management
Compliance Management
Compliance Tracking
Confirmation/Reminders
Contact Database
Customizable Reports
Customizable Templates
Data Capture and Transfer
Decision Support
Document Management
Document Storage
Drag & Drop
Dunning Management
E-Prescribing
EMR/EHR
Electronic Signature
Faculty/Staff Management
For Medical Purposes
Forms Management
HIPAA Compliant
Handwriting Recognition
Historical Reporting
Insurance Eligibility Verification
Invoice History
Meaningful Use Certified
Medical Billing
Messaging
Mobile Access
Multi-Location
Multi-Physician
ONC-ATCB Certified
Online Payments
Order Entry
Patient Education
Patient Engagement
Patient Intake
Patient Portal
Patient Records Management
Patient Scheduling
Payment Processing
Physician Management
Physician Scheduling
Practice Management
Quotes/Estimates
Real Time Analytics
Real Time Data
Records Management
Reminders
Remittance Advice
Reporting & Statistics
SMS Messaging
SOAP notes
Scheduling
Self Service Portal
Summary Reports
Surveys & Feedback
Template Management
Video Conferencing
Voice Recognition
Website Analytics
Workflow Management
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Activity Dashboard
Alerts / Escalation
Alerts/Notifications
Appointment Management
Appointment Scheduling
Automated Scheduling
Billing & Invoicing
Calendar Management
Charting
Claims Management
Claims Scrubbing
Client Management
Client Portal
Clinic Interoperability
Code & Charge Entry
Coding Assistance
Collaboration Tools
Communication Management
Compliance Management
Compliance Tracking
Confirmation/Reminders
Contact Database
Customizable Reports
Customizable Templates
Data Capture and Transfer
Decision Support
Document Management
Document Storage
Drag & Drop
Dunning Management
E-Prescribing
EMR/EHR
Electronic Signature
Faculty/Staff Management
For Medical Purposes
Forms Management
HIPAA Compliant
Handwriting Recognition
Historical Reporting
Insurance Eligibility Verification
Invoice History
Meaningful Use Certified
Medical Billing
Messaging
Mobile Access
Multi-Location
Multi-Physician
ONC-ATCB Certified
Online Payments
Order Entry
Patient Education
Patient Engagement
Patient Intake
Patient Portal
Patient Records Management
Patient Scheduling
Payment Processing
Physician Management
Physician Scheduling
Practice Management
Quotes/Estimates
Real Time Analytics
Real Time Data
Records Management
Reminders
Remittance Advice
Reporting & Statistics
SMS Messaging
SOAP notes
Scheduling
Self Service Portal
Summary Reports
Surveys & Feedback
Template Management
Video Conferencing
Voice Recognition
Website Analytics
Workflow Management
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Mobile apps

iOS App


207 reviews

Requires iOS 8.0 or later. Compatible with iPhone, iPad, and iPod touch.

Android App


329 reviews

NextGen Healthcare Feature Reviews

25 reviewers had the following to say about NextGen Healthcare's features:

Susan B.

User of PM/EHR solutions

2017-11-07

Pros

customization to support varying workflows Mobile Solutions Portal functionality enhancements - self enrollment is a major plus

Cons

Currently, our practice is heavily involved with bundled payment initiatives and see this only expanding - would like to see a bundled patient management solution that would integrate risk calculations, clear episode of care mgmt., patient reported outcomes More education for sql reporting and crystal reporting

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

7/10
Source: Capterra
Helpful?   Yes   No
Read more
Alexandra R.

Easy to use

2016-09-08

Pros

The simplicity, document management, reporting are all good.

Cons

Set up is more self-based so the time it can take is really dependent on how much time someone has to devote to the set up.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Likelihood to recommend

10/10

Recommendations to others considering NextGen Healthcare

Best recommendation I can offer is to really determine what is needed and what is wanted out of a any software for company use. There are so many available out there these days that finding the best one is just a matter of searching.

Source: Software Advice
Helpful?   Yes   No
Read more
Ebony C.

This product made my job easier

2015-03-17

Pros

HealthFusion is a very user-friendly product that makes all job responsibilities easier.

Cons

I wish the patients chart on the Practice management side fit the entire screen.

Rating breakdown

Ease of use
Features
Customer support

Time used: 2+ years

Likelihood to recommend

10/10

Recommendations to others considering NextGen Healthcare

HealthFusion will help everyone in your office from the person who checks the patients in to the provider who does the charting to when the money is received from the insurance company. HealthFusion has mastered this process and makes it seamless experience for employees using their software.

Source: Software Advice
Helpful?   Yes   No
Read more
Sarah C.

Building templates is dreadful. I wish it was more user friendly in that aspect.

2016-12-08

I believe it can be improved in the tracking and patient retention department.

Pros

Practice management

Cons

No patient retention tools that I know of.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

8/10

Recommendations to others considering NextGen Healthcare

Good system, would make several changes in the clinical portion.

Source: Software Advice
Helpful?   Yes   No
Read more
Keith F.

Nextgen EHR has good interaction with other Nextgen modules such as EPM

2017-11-07

Easy to use.

Pros

Nextgen is part of a large collaborative suite of products including EPM, Document Management, Mobile solution, Patient portal.

Cons

Product is forced out the door with bugs that need subsequent fixes, similar to IOS releases. Upgrading is a large project undertaking.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
Mary Jo P.

Not overly happy with Practice Management side of software

2014-08-29

Pros

Handling the charge entry was great until they changed the claims management area.

Cons

Aging reports can only be done a year at a time, which doesn't help if you have insurance problems with the same patient; you have to run multiple reports.

Rating breakdown

Ease of use
Features
Customer support

Likelihood to recommend

2/10

Recommendations to others considering NextGen Healthcare

I would personally look elsewhere. Make sure you ask every question you can think of before committing, and have them walk you through every step.

Source: Software Advice
Helpful?   Yes   No
Read more
Monica H.

NextGen PM and EHR 5.8 UD3 We upgraded and it has been good. I would recommend NextGen

2017-11-07

Easier functionality over previous used EHR and PM systems

Pros

Reliable functionality, Good reports in the practice management system.

Cons

Would like to see an easier way to upload fee schedules

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
Natalie B.

Practice management has been is very user friendly

2017-11-07

Reporting and tasking

Pros

From what I have learned I like the claim edits.

Cons

I would like to have the practice management reports to have more options.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
Ana R.

Outdated product

2018-09-19

Electronic health records and practice management.

Pros

It has interface capability with labs, eRX and more.

Cons

I am a consultant for various clinics with NG. One of the clinics I supported has had many problems with the stability of the product. Crashing of the system was a weekly event. NG support was unable to help solve the problem. It is also fairly outdated in my opinion.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Weekly

Likelihood to recommend

5/10
Source: Capterra
Helpful?   Yes   No
Read more
Peter M.

From my administrative perspective, Nextgen has improved the overall management of our patients.

2017-11-07

Has improved the clinical management of our patients and improved our reports capabilities.

Pros

Very robust system, improve provider performance, improved collection of data, easier to run reports, helps with UDS data.

Cons

Software has many benefits to our clinics and patient management.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Monthly

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
Teresa Herbic H.

NextGen is an Amazing Health Records Connector

2018-10-19

Only a great experience with this program!

Pros

It allows the user and patients to track records effectively from new patient to ongoing and regular appointment setters.

Cons

Health records and details are easily accessible and appointments can be regularly reviewed or rescheduled.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Software Advice
Helpful?   Yes   No
Read more
Aundrea B.

Ease of use

2016-11-07

It has helped tremendously with booking appointment, tracking patient demographics, integration with EHR.

Pros

Ease of use

Cons

none

Rating breakdown

Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

7/10
Source: Capterra
Helpful?   Yes   No
Read more
LAURA F.

System lacks functionality comparable to other programs on the market.

2018-02-06

Pros

Utilizing the Reports available has proven to be beneficial financially and in reference to organizational time management.

Cons

Tech support wait time varies 20 - 65 minutes; phone call return option has been unsuccessful; system down for maintenance frequently. In Scheduling you can view only ONE month at a time, there is no roll-over to partial following month.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Occasionally

Likelihood to recommend

2/10
Source: Software Advice
Helpful?   Yes   No
Read more
Marie M.

Its been fabulous

2017-11-07

I developed training modules for the front office, back office intake and discharge MA's, providers for new patients, existing patients physicals, family planning, behavioral health, case management and Ob. and specialty care being able to assist with project management and training.

Pros

Running reports. being able to assist with project managements and training.

Cons

Too many steps to reach thresh hold. I provide lot of training.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

6/10
Source: Capterra
Helpful?   Yes   No
Read more
Jason Y.

The software is easy to use for any level of user.

2017-11-07

The customization of the product is very beneficial to our multi-specialty clinic.

Pros

The multitude of functions makes it easy to obtain the results you desire for whichever function in your practice you may serve.

Cons

Many end users have complained of the number of clicks to obtain the proper documentation required on the EHR platform.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
Khrystine B.

Smooth functioning for me personally, but others I know personally do have frusterations

2017-11-07

tracking and trending for pt case management

Pros

There are multiple routes to the same destination which works great for me as I have my preferred routes that allow me to work smarter not harder (although this feature can be overwhelming to some who are less tech savvy and need a single pathway).

Cons

(This is not NextGen's fault, rather a location problem, but this should be placed into consideration when making purchasing decisions).

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

7/10
Source: Capterra
Helpful?   Yes   No
Read more
Anonymous
(Hospital & Health Care company, 1001-5000 employees)

NextGen Healthcare

2019-12-03

Overall, my experience with NextGen has been positive, and the impact it has made on my EMR and practice development tools has been essential.

Pros

This firm allowed for the development and associated management of my electronic medical records needs, as well as being integral in the development of many practice management strategies.

Cons

Sometimes it can be a bit complex, and could be simplified a bit for lower level users and product inquiries.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Joel L.

Great software with loads of features

2019-01-21

Pros

It is also the only vendor that has NextPen which lets patients fill out forms and have that information automatically transcribed to their chart.

Cons

Some issues pop up here and there but they tend to be patched pretty quickly.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Jasin w.

communication has improved

2017-11-07

Pros

I like to multi use functionality that nextgen offers.

Cons

some reporting drawbacks- not all fields available.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

6/10
Source: Capterra
Helpful?   Yes   No
Read more
Jody H.

NextGen Healthcare is a pretty good product

2020-02-24

All in all it's a pretty good system, it just needs some adjusting in the report options and a few other areas.

Pros

The appointment scheduling and billing part of this software is pretty good and not too time consuming.

Cons

There are not enough options to tailor a report for specific needs such as giving a patient a specific report for a certain time frame.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

6/10
Source: Capterra
Helpful?   Yes   No
Read more
Angela B.

No good

2017-04-11

I have worked with multiple EMRs and this is one of the worst. Do not buy this product.

Pros

Billing and childhood vaccines are probably the best designed parts of the EMR.

Cons

It seems to be designed completely for billing, not for charting.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Source: Software Advice
Helpful?   Yes   No
Read more
Tawanda T.

Billing/Printing Issues

2014-09-19

Pros

It's user-friendly user. I would like more training and webinars. That would help greatly.

Cons

I'm unable to find information regarding authorizations/verification/staff micro management.

Rating breakdown

Ease of use
Features
Customer support

Likelihood to recommend

9/10

Recommendations to others considering NextGen Healthcare

I don't have any. It's user-friendly. I think this system is great, but more training sessions would be helpful and very useful.

Source: Software Advice
Helpful?   Yes   No
Read more
Angelice A.

Verified Reviewer

MediTouch

2016-04-18

It is very customizable and I am still finding ways to customize for my office and be more efficient.

Pros

Customizable Optimized for iPad Web-Based Offers Practice Management

Cons

I don't want some default settings (like pre-printing my DEA number on all prescriptions). I would rather hand write it. Not as big of a deal now that I e-prescribe.

Rating breakdown

Value for money
Ease of use
Customer support

Time used: 6-12 months

Source: GetApp
Helpful?   Yes   No
Read more
Angelice A.

Review of MediTouch EHR

2016-11-12

There are so many nice features like Electronic Prescribing of Controlled Substances, faxing within the chart or EHR, and it does my billing to.

Pros

I can access my records from my IPad, my laptop, or any other device capable of getting on the Internet.

Cons

There is a learning curve and there are some bugs in the practice management portion where accounts will show an outstanding insurance balance when there is none.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10

Recommendations to others considering NextGen Healthcare

Invest time in your learning and it will be worth it!

Source: Software Advice
Helpful?   Yes   No
Read more
Sohail K.

NextGen Review

2014-10-26

Pros

The billing staff tell me that the practice management module performs reasonably well.

Cons

The simple process of adding a new diagnosis to a patient chart requires that I click three separate tabs, each of which says "add".

Rating breakdown

Ease of use
Features
Customer support

Likelihood to recommend

1/10

Recommendations to others considering NextGen Healthcare

Talk to a physician who has used it. Don't be fooled by the positive reviews left by office managers, billers, or other non physicians. You'll be in the trenches with this monstrosity. It behooves you to talk to someone who's been there and done that. I've been there and it is a bad place.

Source: Software Advice
Helpful?   Yes   No
Read more