Overall it's been very positive. I've worked places with no awards program, and at places with similar programs, but nothing as smooth and nice as Awardco.
Pros
I love that it's simple and easy to use, but most of all I love that it gives my employees a way to recognize others, and be recognized for great work. And the incentives are actually valuable to them. My employees love receiving points and being able to exchange them for products and gift cards that they want. Our previous awards provider offered a similar incentive program, but the only catch was that it was a bunch of stuff that no one really wanted, and the rewards portal was clunky and difficult to use. This is much easier and way better.
Cons
The things I don't like are set by my organization, not by Awardco. For example, we don't have enough points to spread out to everyone, or recognize everyone that deserves recognition. And we have policies that you can't recognize anyone in management, which is too bad. But from a system perspective, there really isn't anything that is undesirable. The other thing I don't like is that it can breed a back-scratching environment, where friends and co-workers award each other points just to get points. It's not born out of excellence in the workplace.
Rating breakdown
Likelihood to recommend: 10/10
I enjoy the engagement and understand how critical this is to employee and business culture and retention. I have always enjoyed shopping and spending my points when I earn them an always receive wonderful items with very fast delivery.
Pros
Ease of use, Email Notification in Addition to Shared Posted Verbiage, Tie-In Ability to earn Points to Spend at Amazon, Ease of Ability to Add Comments and Emojis to other Shout Outs.
Cons
I cannot find lists of fellow co-workers Anniversaries and Birthdays for those who have opted in to share this info. I was able to use this feature on 2 prior platforms similar to this. Also the Emojis added do not give any details about who gave them. I do not know if this is on purpose but if the idea is to be similar to a "Like" function, those indicate who gave them.
Rating breakdown
Likelihood to recommend: 10/10
It is a great way to ensure our employees have the items they need for their home office as well as a fantastic award system.
Pros
Love the ability to award employee for their hard work through Awardco
Cons
No Cons, it works great and has truly been a valuable way to recognize our employees
Rating breakdown
Likelihood to recommend: 10/10
Because the search functionality was non-existant, I decided the easiest way to use Awardco would be to search for the thing I wanted on Amazon, then copy and paste that exact title into Awardco. Of course, the majority of the items that are available on Amazon aren't in the Awardco catalog even though it uses the Amazon engine. I did finally find an outdoor umbrella, but I wasn't able to select which color I wanted, so that was out. Be prepared to buy basic items, not things that you actually want. I added a huge Lego set to my cart, but it disappeared before I could complete the purchase. I finally decided to search for gift cards. Thankfully, there is a large assortment. So, I ordered three Amazon gift cards that totaled up to the number of points I have available. I have yet to receiv an email to say that my order has been processed, shipped, received, nothing. That was May 11th. The order shows processed, but it is now June 9th and I still haven't heard anything from Awardco. This is $150 in gift cards that has just vanished. It was my 10 year anniversary present from my company. Next time I'll just take the Visa gift card and company pin. This entire experience has been a complete nightmare, and I have given this feedback to everyone. A waste of time. Horrible experience.
Pros
I didn't like anything at all about this product. This product was completely horrible as a customer.
Cons
The search functionality was horrible. At most, there was a browse feature. For example, you can type in "Nalgene Water Bottle", and you will be provided with a list of things that match that search description. There is no way to narrow down the choices, select colors, or search for specific items. If an item comes in multiple colors, you can't pick which color you want. You just order and hope for the best.
There has been absolutely zero contact from Awardco even after placing my order. The order is in limbo.
You aren't able to add points, or buy something outside of your points range by purchasing more points. If you have 99 points, and the item is 100 points, you can't have it.
Rating breakdown
Likelihood to recommend: 0/10
Everyone I have dealt with has been personable. I receive good support when needed and quick resolutions to any issues that arise.
Pros
Easy to navigate and work with. Very user friendly.
Cons
I could use some additional reporting functionalities and the ability to drill down a little more into each user easier.
Rating breakdown
Likelihood to recommend: 10/10
Almost all of our clients find that they spend less and get more through dollar-for-dollar rewards with Awardco. For additional features and administration controls, contact Awardco for pricing details.
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