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ICIMS
5
397
4
320
3
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2
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1
12
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Cloud-based enterprise ATS for global talent acquisition
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ICIMS - 2026 Pricing, Features, Reviews & Alternatives
All user reviews are verified by in-house moderators and provider data by our software research team. Learn more
Last updated: October 2026
ICIMS overview
Based on 824 verified user reviews
What is ICIMS?
Reviews for iCIMS Hire come from a wide variety of industries, including Hospital & Health Care (8% of reviewers), Computer Software (7%), and Staffing and Recruiting (7%). The most frequent use case for iCIMS Hire cited by reviewers is recruiting (58% of reviewers).
What do users say about ICIMS pricing?
Reviewers indicate that iCIMS Hire offers valuable features and time savings, and some users feel the base version is cost-effective. However, many reviewers report high costs, extra charges for features, and limited pricing transparency.
Starting price
Alternatives
with better value for money
Pros & Cons
Applicant Tracking
Candidate Management
Recruiting
Limited and complex search tools
High and incremental pricing
Cumbersome and unintuitive reporting
Do you work for ICIMS? Manage this product listing
ICIMS’s user interface
ICIMS review summaries overview
To determine these pros and cons insights, we analyzed responses from
Overall rating
Value for money
4.1
Features
4.1
Ease of use
4.1
Customer support
4.4
Reviews sentiment
What do users say about ICIMS?
Reviewers indicate iCIMS Hire offers strong customization, robust applicant tracking, and helpful candidate management tools, allowing teams to streamline recruitment and tailor workflows to their needs. They appreciate the ability to automate tasks, collaborate with hiring managers, and access detailed reporting, though some find reporting setup complex and the interface less intuitive for new users. Customer support is frequently praised for responsiveness and guidance during implementation and ongoing use.
Users say the platform accommodates organizations of various sizes and supports integration with other HR systems. They mention occasional challenges with system navigation, mobile usability, and feature limitations, but value the flexibility and comprehensive functionality for recruitment processes.
Select to learn more
Who uses ICIMS?
Based on 824 verified user reviews.
Company size
Enterprises
Midsize Businesses
Small Businesses
Top industries
Use cases
ICIMS's key features
Most critical features, based on insights from ICIMS users:
All ICIMS features
Features rating:
ICIMS alternatives
ICIMS
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/user
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/user
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ICIMS pricing
Value for money rating:
Starting from
No pricing info
User opinions about ICIMS price and value
Value for money rating:
To see what individual users think of ICIMS's price and value, check out the review snippets below.
Lisa C.
Talent Acquisition Manager
Aarti B.
HRIS Manager
ICIMS integrations (9)
Integrations rated by users
We looked at 824 user reviews to identify which products are mentioned as ICIMS integrations and how users feel about them.
Integration rating: 3.5 (2)
“Having the integration to our system was the only way this would work.”
Heather F.
HR Generalist
Integration rating: 5.0 (2)
“This is the main driving force behind our automation. Through this, our internal data is updated directly on the display without any manual work.”
Megha P.
Convenient, Easy Event Management for Our Team
ICIMS customer support
What do users say about ICIMS customer support?
Customer support rating:
We analyzed verified user reviews to identify positive and negative aspects of ICIMS customer support.
Widely noted by reviewers, iCIMS Hire's customer support is responsive, knowledgeable, and quick to resolve issues.
A significant portion of users appreciate the helpfulness of the support team, especially during implementation and configuration.
Broad user base values the multiple support channels, including phone, tickets, and dedicated account reps, with fast turnaround times.
A limited number of users report inconsistent support quality, with slow responses and difficulty reaching knowledgeable representatives.
Support options
Training options
To see what individual users say about ICIMS's customer support, check out the review snippets below.
“Help desk support just pushes you to the knowledge base center instead of giving real answers to configuration issues.”
Nicholas Z.
Sr. Director, Talent Acquisition
ICIMS FAQs
ICIMS has the following typical customers:
Large Enterprises, Small Business
These products have better value for money
Q. What is ICIMS used for?
ICIMS is the talent acquisition platform built to help organizations hire at enterprise scale. Powered by billions of hiring interactions and more than 25 years of expertise, ICIMS combines trusted AI with end-to-end hiring technology to help recruiting teams hire smarter, faster and with greater confidence across corporate, high-volume and frontline roles. ICIMS Hire: The platform's core, global ATS covers the full hiring lifecycle, including applicant tracking, interview and offer management, onboarding and text recruiting. It connects with ICIMS High Volume Hiring, ICIMS Engage, ICIMS Employer Branding and ICIMS Coalesce AI. AI is embedded throughout the hiring journey, keeping a human in the loop. AI recommends, humans decide.
Q. What level of support does ICIMS offer?
ICIMS offers the following support options:
FAQs/Forum, Knowledge Base, Chat, Email/Help Desk, Phone Support
