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Staffbase

Mobile-first employee communication for large organizations

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Staffbase Reviews

Reviews summary

Pros

Best of all, is the extreme easy handling ot the staffbase tool, which the users and editors really appreciate. And it's really a pleasure to use /and work with the staffbase tool.

Anonymous Reviewer

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The collaboration with Staffbase works wonderfully, especially the quarterlies are always very enlightening.

Anonymous Reviewer

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Great app, very user friendly and intuitive. This makes internal communication fun.

Philipp A.

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Cons

The backend structure can be very unintuitive and hard to understand, connecting different organizations sometimes is hard and not very easy to do.

Anonymous Reviewer

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No personal meetings with the Team, but always virtually with cams.

Denise K.

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Currently, no local programs can be integrated into the launchpad. The biggest obstacle for us is to get non-desk users excited about the app and to integrate them.

Jonas H.

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Overall rating

4.8

(56)

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47

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56 reviews

recommended

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Staffbase mobile App & social Intranet

Reviewed 5 months ago

improved internal communication, all employees have the access to the companies documents (in the right version), the can collaborate, the native app is fantastic

Pros

About Staffbase I like the easy handling the most. We have created our mobile App and Intranet in a very short amount of time and are very happy with it. The employees can now collaborate on this platform and the communication doesn't go one way (from the management to the employee) like before.

Cons

I miss the Active Directory (Azure AD) synchronization

Vendor response

Hello Nicole, Thank you so much for taking the time to leave a review. We're really glad to read about the comms challenges you've solved using Staffbase. To your point about Active Directory, we've been supporting SCIM 2.0 since early this spring. So, syncing your Staffbase platform with Azure Active Directory (as well as a bunch of other user management and HR systems) is not only possible...

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Interne Kommunikation im digitalen Zeitalter

Reviewed 9 months ago

Staffbase hat es uns ermöglicht unsere interne Kommunikation auf ein neues Level zu heben und damit unter anderem unser Employer Branding zu stärken.

Pros

Alle Mitarbeitenden mit und ohne Computerarbeitsplatz, weltweit erreichen und dadurch interaktive Kommunikation fördern und abteilungs-, standort- und länderübergreifend Zusammenarbeit fördern. Staffbase bietet ein durchdachtes Feature Set und gute Plug-Ins. Diese erlauben es mühelos Inhalte kreativ und ansprechend zu gestalten. Die weltweite Einführung inkl. der mobile APP war in wenigen Wochen möglich und Staffbase Stand zu jedem Zeitpunkt mit Rat und Tat zur Seite.

Cons

Es fehlt leider ein internes Dokumentenmanagement-System, welche viele wichtige Funktion ermöglichen würde. Der Chat bietet nur die wichtigsten Basisfunktionen.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Reliable, creative and innovative partner for internal communication processes

Reviewed 2 months ago

With Staffbase you have a reliable software solution to that all your employees could have access via all devices, which allows your communication to be shifted from a top-down-approach to a content platform for cross-format internal communications with participation and dialogue. You can communicate fast, it is easy to use, you have a modern design that can be adapted to your branding, and you can be sure that there are regular innovative updates all over the year. And if there should be any issues, the support team helps you quickly and finds solutions for your.

Pros

With the Staffbase application we reach all our employees, also in the production area. It is a fast, powerful and innovative communication tool, that is easy to use both for employees and administrators. The implementation is very easy, no difficult IT processes behind, and also our data security managers are happy with the data security settings.

Cons

I don´t have anything in mind to mention here.

Overall Rating
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend5/10

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Great

Reviewed 2 months ago

Super

Pros

I like that you can communicate to specific audiences with the software especially with the channel logic.

Cons

the thing I like least is that you can't make proper evaluations of articles for example

Vendor response

Hi Michelle, Thank you for taking the time to leave Staffbase a review. We're happy to hear you've had a great experience. We would like to understand your comment about "proper evaluations of articles" a bit more, though. We know how important measuring communications is for our IC pros, which is why the Staffbase platform features extensive analytics to help you measure and maximize your work. More on that here: https://staffbase.com/en/analytics/ Please reach out to your Customer Success Manager, so we can find a way to support you on this topic. Thanks again for taking the time to review and looking forward to continuing to work together! Best, McKenzie & the Staffbase Team

Overall Rating
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Empfehlung!

Reviewed 5 months ago

Einfach und praktisch für User und Admins sympathische Kundenbetreuung, professioneller und schneller Support

Pros

Dass das Produkt für Admins UND User von Anfang an großteils selbsterklärend ist. Die kontinuierliche Weiterentwicklung des Produkts und die regelmäßigen Newsletter über die Weiterentwicklung sind wirklich hilfreich.

Cons

Videos, die länger als ein paar Minuten dauern oder größere Datenmengen sind (noch) nicht für Staffbase geeignet, weil sie lange Ladezeiten verursachen und den User das Interesse verlieren lassen. Daran wird aber gearbeitet.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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easy and successful

Reviewed 3 months ago
Pros

This app is easy to use and easy to integrate into our existing system. Our goal was to make information available to all employees. The app was very well received by employees and is used a lot

Cons

Currently, no local programs can be integrated into the launchpad. The biggest obstacle for us is to get non-desk users excited about the app and to integrate them

Overall Rating
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Staffbase - A MUST HAVE for All (Internal) Communication Departments

Reviewed 2 months ago
Pros

The look & feel of the App is simply great. Also, when we have any questions or recommendations, there is always someone from the Staffbase Customer Service that will help us out.

Cons

We frequently use widgets - some more widget options would be great. But there is nothing really I do not like about Staffbase.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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nice employee app

Reviewed 5 months ago

The collaboration with Staffbase works wonderfully, especially the quarterlies are always very enlightening.

Pros

The product is easy to use - nice features and widgets.

Cons

It would be nice if the app worked even better on the mobil version. The representation often is not similiar to the desktop version or is completely destroyed.

Overall Rating
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  • Ease of use
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  • Customer support
  • Likelihood to recommend10/10

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We are now reaching all of our employees

Reviewed 3 months ago
Pros

easy to us own branding desktop and mobile version

Cons

chat functions could be improved (multiple upload and delete chats) Login via biometric sensors

Vendor response

Hi Ugurcan, Thank you so much for partnering with Staffbase and taking the time to leave us a great review. We really appreciate the feedback. We thought you'd be happy to know that with Release 4.5 in December of 2020, deleting Chat messages is now possible. Learn more about all our updates here: https://staffbase.com/blog/release-4-5/ All the best, McKenzie and the Staffbase Team

Overall Rating
  • Value for money
  • Ease of use
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  • Customer support
  • Likelihood to recommend10/10

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Perfect platform for franchisee communication

Reviewed 5 months ago
Pros

The platform is easy to handle and very intuitively. We use the APP to share information of project details, sharing know-how and expertise as well as to create a common belonging of our franchisees.

Cons

At the moment, there is nothing I could name.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Employee Experience on all devices

Reviewed a year ago
Pros

We started a project with Staffbase to digitalize our employee magazine. During the project our scope evolved to a full-blown employee app containing news, chats and services for all our employees around the globe. For a company with more than 13.000 employees in over 40 countries it's extremely important to have an easy-to-manage but most importantly scalable solution to reach all employees. After...

Cons

Eventhough there are a lot of plugins which are good to go - some of them are not that far developed to replace existing solutions. If you haven't had anything in the past - all plugins are a perfect fit. If you had some of the tools on other platforms you might lose some features.

Overall Rating
  • Value for money
  • Ease of use
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  • Customer support
  • Likelihood to recommend10/10

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Software the way you want it

Reviewed a year ago

In around two years of intensive use, I have found both customer service and technical service to be very professional, helpful and extremely friendly. Individual questions and the few technical stumbling blocks were dealt with promptly and always resolved. This is how customer service should work today ...

Pros

Staffbase's software fulfills almost all requirements from a user perspective as well as the administrator's perspective that can be placed on a modern internal / external communication solution for companies. It is slim in the best sense. That means it has many very useful functions, but at the same time it is not overloaded with things that you don't need in the end anyway. This fact together with...

Cons

It is not so easy to find something that really speaks against this tool. In my view, there would be one or the other functionality that I would still like to see. There is an integrated ideas portal for this, through which users can send ideas and suggestions for improvement directly to the Staffbase team. Since the expansion takes place with a lot of sense of proportion, as mentioned, it can of course be that you wait a long time for your specific additional requests ... However, this is not really dramatic, since in the meantime you simply enjoy using the tool.

Vendor response

Hello Thorsten, Thank you so much for taking the time to review Staffbase. We really appreciate your fantastic feedback and are glad that you've had so much success with our platform. Your comments really mean a lot to our entire team but, especially, to our colleagues in customer success. We look forward to continuing to work together! Thanks again and have a great start to your week!

Overall Rating
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Super Service und tolles Produkt

Reviewed 10 months ago

From the first discussions and workshops on it is a very good and open relationship with Staffbase. We feel very well looked after by the central contact person but also in general by the really great support. Friendly and fast reactions to inquiries and problems, proactive information in case of changes or possible technical problems. We are also very well supported with the functional and contentwise advancement of our product. Furthermore, we receive competent advice on sometimes complex technical issues that sometimes arise in a group.

Pros

These are several aspects. On the one hand, the various login options allow us to finally give the blue-collar workers access to information and news and to involve them completely in communication. From the user's point of view, it is also the really simple and intuitive handling that Staffbase offers, so that no training or similar is necessary to use it. On the administration side, we especially like the very modular structure, with which contents can be displayed and played out only to certain employee groups. As a very diverse group, this is decisive. The combination of use as native mobile app and desktop version as intranet in the office is also ideal.

Cons

Many ideas and wishes have already been implemented in the last releases. Of course there are always small functional improvements that would be desirable. For example, the introduction of hashtags for even better categorization of contributions outside individual channels would be nice - but this is already being worked on.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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App Einsatz bei der Deutschen Bahn AG

Reviewed a year ago

Auch bei der Deutschen Bahn haben sich myBahn -Apps als Software as a Service (SaaS) in Krisenzeiten bewährt. In solchen Sondersituationen sind diese Apps ideal dazu geeignet, bei allen Verantwortlichen den gleichen Informations- und Wissensstand sicherzustellen, weil Informationen schnell per Push-Funktionalitäten auf Mobiltelefone verteilt werden können, die mittlerweile fast jeder bei sich trägt. Das beweist, wie wirksam die Informationsströme in Krisenzeiten mit App-Lösungen unterstützt werden können

Pros

Diese App-Lösung erlaubt es, schnell eine individuelle App (iOS und Android) für die Verteilung von Nachrichten zu nutzen. Je nachdem für wen eine Nachricht relevant ist, wird diese Kanalbasiert entweder an alle ausgespielt oder gezielt an Nutzer an bestimmten Standorten oder in bestimmten Funktionen übertragen. Für jeden Beitrag kann individuell bestimmt werden , ob eine Push-Benachrichtigung oder ggf. E-Mail Benachrichtigung ausgespielt werden soll. Lesebestätigungen und Kennzeichnungen unterstützen dem Nutzer bei der Unterscheidung der Content-Relevanz Durch automatische Übersetzungen und Mehrsprachig abgelegten Content, lassen sich wichtige Inhalte schnell global verteilen.

Cons

Bisher fehlen noch : Benutzerfreundliche Rückdatierungsfunktion von Beiträgen . Automatische Löschung von inaktiven Nutzern. HashtagbasierteClusterung von Beiträgen.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Taking employee experience to the next level

Reviewed 3 years ago

Viessmann runs its entire internal comms network over the Staffbase platform. We have abolished all printed forms of communications, newsletter and employee magazine. Thanks to the marvelous support from the Staffbase team, we are that 92% of our German employees use the platform on a weekly basis. In the future, we will scale this to additionally target customers and job candidates.

Pros

Staffbase helps companies to boost employee experience across the entire workforce. Consistently integrating the needs on white- and bluecollar workers, the platform differs widely from convoluted Social Intranet solution. With a bundle of off-the-shelf plugins and integration, Staffbase easily covers 90 percent of communication requirements and, at the time, serves as portal for collaboration and exchange. Above all, the people at Staffbase really know internal comms inside out – it's an integrated approach, not just SaaS.

Cons

Staffbase is way ahead of its competitors in terms of usability, customer support and features. The only thing that is missing is a Confluence integration – with Atlassian only offering a stripped down app for general usage, this will be an important bridge to cover in the next months.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Useful and intuitive tool for internal communications

Reviewed 3 years ago

Working with the Staffbase system has changed our internal communications completely. Finally, we reach everyone - if they work in front of a computer or in a garage without constant connection to our company network. By now, our main focus in internal communications lies on the employee app. Our employees respond really well to the system. They now have a place where they can gather current information quickly. And it is also a plattform for quick feedback and interaction. Additionally, the Staffbase team is very open to feedback and takes on requests for further development.

Pros

Our users get along with the system really well. The navigation throughout the content is rather intuitive. The Staffbase system has many great features, that you can adopt just the way they are. Also, it's rather simple to find a "work-around" to achieve the results you would like to reach, if the appropriate feature isn't there already. Also, the administrational system is really easy to work with. Most features are very intuitive to handle and you don't need to be an IT-expert.

Cons

The tools for user behavior analysis are rather simple and don't provide much information about long-term user activity. But, I have high hopes for future developments. Few features can only be set up by Staffbase. I would like to have more flexibility in changing particular applications myself.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Die Nr.1-App für interne Kommunikation

Reviewed 5 months ago

Die vertikale Kommunikation, auch mit allen Non-Desk-Employees, die wir über klassische Medien kaum erreichen funktioniert hervorragend. Horizontale Vernetzung zwischen Beschäftigten, Teams und Bereichen bekommt eine ungeahnte (positive) Eigendynamik und insgesamt stärkt der Einsatz der App das Zusammengehörigkeitsgefühl enorm. Workflows/Geschäftsprozesse zu integrieren, steht bei uns noch am Beginn, nimmt aber auch schrittweise zu.

Pros

sehr userfreundliche, intuitive Menüführungen, für Admins, Redakteure und User keinerlei technisches Vorwissen nötig; großartiges Team, sowohl in der Technik, als auch Customer Care; kontinuierliche Verbesserung und neue Features in Absprache mit den Kunden; "community-building" zwischen Anbieter, Kunden und sogar horizontal zwischen Kunden funktioniert toll

Cons

Verzögerung bei der Listung im iOS-App-Store (lag aber mehr bei Apple, als bei Staffbase selbst)

Overall Rating
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  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Recommendation for Staffbase!

Reviewed 7 months ago

Overall we had a very professional contact with Staffbase from the start on. We got a good overview of what the app can and what is included in our offer. The package was then adapted to our needs. Since then, we benefit from the service provided by Staffbase. If you have any questions or problems, you will receive feedback on how to solve the problem within a few hours. We got also a lot of support...

Pros

Easy to use for both - the user and the administrator. There is also always a solution to adapt the existing features to your needs.

Cons

So far we have not had any negative experiences with Staffbase.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Improving exchange of information and knowlage in a bus company of 2.100 staff

Reviewed 5 months ago

Our Staff-App Aktuell+ has completely changed communication in our company. It was a necessary move towards a much more open and accelerated exchange of knowlage and information, top down, but much more bottom up, inside the company. Using it, will mean changing processes and the approach towards staff. With Covid-19 this year, unthinkable how all information could have been handled without this application.

Pros

Easy to learn, use, addapt and manage. Excellent support, with quick response and help. Great knowlage base for staff. Essential for generating feedback from the comunity.

Cons

Different general settings for creating news mean, you need to be aware wich option was choosen. Only similar news can be combined in channels. Handling the menue could be improved.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Hilfreiches Tool und sehr guter Support

Reviewed 10 months ago
Pros

Internationalität, Nutzfreundlichkeit für den Anwender und den Admin, Inhalte können CI-gerecht abgebildet werden, viele Plugins, durch native App haben auch die Blue Collar-Worker jederzeit Zugriff, Supportteam leistet schnell und unkompliziert Hilfe, individuelle Kundenwünsche werden geprüft und wenn möglich auch sehr schnell umgesetzt.

Cons

Hin und wieder gibt es kleine Bugs, die aber schnell und unkompliziert behoben werden. Ein Wunsch von uns wäre die weitere Optimierung der Suche, bspw. durch das Vergeben von Tags oder der Eingrenzung nach Datum.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Great app, very user friendly and intuitive. This makes internal communication fun!

Reviewed 5 months ago

This solves our problem of quickly reaching all our distributed employees on their desktops and on the move. We also provide a lot of information for our employees and various HR processes. Furthermore we use the employee directory. Employees now receive important information via push notification directly to their mobile device and can access information from anywhere.

Pros

The support is quickly accessible and extremely friendly and helpful. The functions within the app are very intuitive. I especially like the easy creation of pages using the widgets. I also like the fact that the app is very well presented on the mobile device.

Cons

The platform is not cheap, but worth its price. I would like a widget for embedding iFrames.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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We use the app to improve our communications for our technicians who are often on the road to custom

Reviewed a year ago
Pros

We were looking for another way to communicate than e-mail. By means of the push function in the app, we can make a choice between what is important and what is not. As an administrator, the app is very easy to use, the tech support in case of problems is also quickly resolved and handled.

Cons

Pages environment, you can not sort and or adjust. A menu structure for this environment would be very useful.

Vendor response

Hi Jelle, Thanks for taking the time to leave us a review! If you're looking for a heightened editing experience, Dynamic Pages offers further flexibility and advanced design and layout options. That said, we're always looking for ways to make it even simpler for you to create, organize, and publish your company's info platform-wide. Let us know what you want to see in detail on our ideas platform and thanks again for your great feedback! All the best, McKenzie

Overall Rating
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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further develop solutions together

Reviewed 7 months ago

committed, competent, based on partnership

Pros

simple and logical handling, quick solutions

Cons

lack of functionality in chat, easier handling of events

Vendor response

Hello Ogla, Thank you very much for taking the time to leave us a review. We're happy to work together with you and i+R Gruppe! We released some major updates to our Chat this spring and are continuing to work towards offering the best possible experience for our customers. You can read more about that here: https://staffbase.com/blog/new-chat/ Feel free to reach out to your Customer Success Manager if you'd like to discuss further. We really appreciate your feedback and look forward to continuing our partnership with you. Best, McKenzie & the Staffbase Team

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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It's been easy to use from the get-go with fully-engaged support all along the way.

Reviewed 3 years ago

It has enhanced our ability to communicate directly with our employees - something we have struggled with over the years as most of our employees work in different units and at non-desk positions.

Pros

It is easy for both our end users to use and for our backend admins. We didn't want to overwhelm our employees with a clunky system. Staffbase has provided a clean space with the flexibility to make it what we want. Their support along the way has been especially helpful too.

Cons

We have a small list of "wishes" for the app - meaning we wish it could do this or that. Just little tweaks to make it more adaptable to our business and purpose. However, Staffbase has been continually adaptable to new ideas and suggestions and we have seen our requests come to fruition through new updates . They listen - which helps.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Great solution for internal communication

Reviewed 9 months ago

With the staffbase solution, we are able to improve the internal communication at the various locations. Moreover, we can distriubute important information to all employees all over the world in a very short time.

Pros

best of all, is the extreme easy handling ot the staffbase tool, which the users and editors really appreciate. And it's really a pleasure to use /and work with the staffbase tool.

Cons

well that's difficult, but so far there is nothing we dislike

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