Trainual Pricing

The system looks utterly professional and modern with a clean, uncluttered UI, its the main reason we are selecting this product. Once customised with our branding it looked and felt like our own platform. The website is responsive and its great that its available as a downloadable app and mobi site. The price is reasonable and flexible according to user numbers, and has a monthly payment option as opposed to a lot of other LMS systems requiring annual upfront payment.

Its disappointing that the LMS is not SCORM compliant or supportive of adding external course material. The content tools require expanding, colour fonts and custom backgrounds etc. If you are going to limit the instructor to compiling courses to using your own content tools only it has to sufficiently expansive to make your courses appealing. Gifs are not totally appropriate for a lot of courses while obviously a nice differentiator. Creativity is therefore limiting. I would like to also see that you are able to upload videos directly from your device, as opposed to being forced to using YouTube videos which looks less than professional.

Hi Lynette! Thank you so much for leaving your candid feedback of Trainual. We are delighted to hear that you like our UI and prebuilt templates.

I love that I can add screenshots into the quizzes - it allows me to ensure that employees I have never met (due to hiring in a region I don't live in) understand what they are looking at. I love that in general I can have the benefit of a "hands-on" approach and thoroughly teach concepts and in actuality use up very little time to do so. Overall, Trainual is very helpful.

If I could change one thing - it would be Trainual creating the ability for us to upload videos directly to the website as opposed to having to go through youtube or Vimeo. Either the quality of the video is reduced by the time it gets to Trainual to the point where it's blurry and not really useful, or we have to pay a separate vendor to upload the videos, or we have to upload slowly over time. If that aspect were changed, I would give this software an 11/10.

Thanks for the feedback, Sarah! An in-app video platform is definitely on the roadmap. :)

We have high turnover and being able to make initial training part of the hiring process have helped us weed out applicants who are not serious. It also provides a great way to get people to complete training before being eligible for raises and promotions. I like how I can track the progress of my team, and quiz them to ensure comprehension, as well as the different media I can implement to help drive home certain points.

The pricing model that does not include all of the features unless you pay the premium right off the bat. It takes a long time to get all of the systems into Trainual, and I am not able to release it right away to my team so I didnt want to pay the premium if they were not going to be able to access the features right away. I will probably upgrade to the premium later on and revamp my lessons, but I am a bit conflicted about having my team go through re-training at that point just to see some flashy new features that I would have liked to implement at the beginning.

Hi Wade! Thank you so much for leaving a review. We're so happy to hear that Trainual has helped to make your training process more efficient and you've been able to systemize your business with it! And thanks for your feedback on our different plans. The good news is that if you do upgrade, you won't have to make your team go through their training again (unless you'd like them to). Everyone's completion percentage will remain the same when you upgrade. If you do have additonal questions about upgrading or anything else, always feel free to reach out and we'll be glad to help!

The Trainual platform is easy to use and has allowed us to scale our growth that would have been impossible with traditional training systems.

We need better testing and certification options. The testing isn't robust enough. Users need certifications to show they've achieved a certain level. This is important for motivation. It seems like an easy add that would add a lot of value. We're currently looking for testing and certification solutions from 3rd parties, but Trainual should be able to provide them quite easily.

Hey Matt, we're super pleased to hear we've helped you scale and grow your employees! I've actually gone through and added a feature request for certificates based on completion rate. We'll send over an update as soon as this becomes available.

In theory, it makes the process of onboarding and training easy and efficient.

The set up process, even with already having the documentation is burdensome and the flow of how to use the software is confusing. There is no real start and finish or defined, or even suggested, workflow. There are tons of integrations, but no suggestions really as to how to best use them or under what circumstances these things would be useful. It is also incredibly expensive to say that it is ongoing expense that will forever need to be paid for the life of your business. Theres no tapering off or build up. It has to be implemented immediately in order to show it's value and does not account for the set up process.

Hi Erica - thank you so much for taking the time to review Trainual. We're sorry to hear that the platform didn't meet your expectations, and we appreciate all of your feedback on how we can improve. We're always adding ways to make implementation much easier for our customers, and we're continously adding new content for this. If you ever would like to come back and try us out, let us know and we'll be happy to set you up with resources that'll make implementation much easier. But regardless, we wish the best of luck to you and your business going forward. Thank you for giving us a try!

Trainual offers all of the major features that we desired in a knowledge base/LMS resource. Beyond that, their team continues to actively engage with users to gather feedback and make their product better aligned with our needs. Our team uses this on a daily basis and I expect it to become more and more central to the way we operate our business.

Any time you invest hundreds of hours developing content within a framework that you do not control, that is always a little concerning. Response time to needs/bugs and the possibility of future pricing changes could become challenges. At the moment, support has met expectations and we are happy with the product and service.

It was very easy to create/implement content for the site. The ability to use the system mobile is great as well.

The reporting leaves a bit to be desired (not very robust functionality). There is also no back-up system for content that may be accidentally deleted (it is lost for good). The levels of access could also be improved; it would be helpful for some to view answers in the system without having to go to each individual user to look up this information.

The software is so intuitive and easy to use you just get in and go. It’s so much fun documenting our processes now and spicing the content up with interesting fonts, images, and videos.

It would be nice if videos could be uploaded directly to Trainual rather than linking them in from somewhere else like YouTube.

Hey, Preston - thank you so much for taking the time to review Trainual! We're super excited to hear that the platform has helped to make documenting your processes fun and that it's being used a company "wiki" for your internal information! That is so awesome to hear. And thanks for your feedback on video uploads. We'll pass over your suggestion to our product team so we know where to focus on when improving Trainual. If you ever have any questions, always feel free to reach out and we'll be glad to help!

Trainual is very easy to use and has very good functionality. Their support team is very responsive to questions and issues. New features are consistently rolled out and the product is getting better by the month. It's a great value.

A few small bugs here and there, but nothing that is too irritating. Any bug I run into usually gets resolved within a day or two.

Thanks for the review, Ross! It's always nice to hear from you and we know you'll love everything we have planned for 2019 :)

So easy to use. I love that you can literally put everything that's needs to be learned and all company information. One stop shop

I can honestly say that there is nothing I don't like about this platform. It's the greatest.

I like how easy it is to use. We used a much more expensive solution previously and training on the tool was a real problem. It was hard to set up. Trainual is so easy that anyone can use it quickly (even the CEO). When I found the tool, I had one day to prepare my first module to train new consultants. I was ready with the first three hours of training by the next day and completed 15 hours of training a few days after that. It was a life-saver! I like how we can easily capture files, video, audio, processes. It is easy to organize the training as well. Our business is complex and I was desperate to get all the internal knowledge into one centralized database.

It's a little hard to organize - we have a lot of modules - to support multiple job positions and to find what you need if it is not part of your original training. I want everyone in the company to be able to see what training is available to them.

Thanks for the great review -- So happy you found a good fit in Trainual!

-Easy to create, edit, and share. -Accessibility controls

-Expensive software and expensive plans

Hi Harry! Thank you so much for leaving us this awesome review :) We appreciate you a ton and know that you have also made our lives so much better! We're excited to continue to work with you.

Everything that we've worked hard to put together over the years is in one spot. Also any time we want to add something new, there's no fear that it won't get transferred to our team. It's a great feeling not having to stress about making the same mistakes over and over again.

I wish that it was easier to review everyone's scores. It takes a lot of steps to do this, seems like there could be an easier way.

Thanks for the review, Scott! It's been a pleasure working with you and we're happy to hear Trainual is helping to alleviate some stress for you! We will be taking a deeper look into Reports next year so I'll be sure to reach out regarding what you'd like to see changed :) Thanks again!

This is a very user friendly software. Most people are able to pick it up and start using it immedately. This is important because at my business a lot of the knowledge keepers are not very tech savvy. They can still use it. The customer service is incredibly efficient. [SENSITIVE CONTENT] in particular. She answers my questions in the same day, and if she doesn't know the answer she gets someone who will be able to help.

In order to have videos on your pages you have to link them through another service. We use YouTube. But I understand why, it helps keep their storage costs low. I would like there to be a section where a trainer is able to mark off that the employee is able to complete a process in real life.

Trainual is user friendly has allowed me to onboard staff in two clicks of the mouse. It is the one of the biggest keys to my business.

The user limitations are a bit low in my opinion

So happy you're loving Trainual, Chris!

Easy to use, understand and plan a trainign course throughout it.

Price. but because we are a small company that is not always hiring its tough to pay the monthly fee over and over again.

Adding subjects and monitoring progress are easy!

For a small company like ours, the price is really high. There is great value but it is more expensive than our accounting software.

- Simple Outlines using Subjects & Topics - Easy to move docs into Trainual from Word, Etc. - Has a clean/modern look - Employees undergoing training feel like they are doing something "half enjoyable" unlike other old-fashioned, sub-par programs

Not much. Mostly little procedural things: - When in "admin mode" the program assumes you want to edit. Sometimes I am just trying to view the content as it will appear to my trainees. Cons are very low on Trainual!

Thanks for the review, Jordan! You can use trainual.com/ideas to submit any other ideas or feature requests. :)

Simple and straightforward way to get into making manuals for your company. I didn't even know something like this existed so for me just getting going, understanding it right off the bat was a big deal.

Nothing at this point other than I find it expensive.

Thanks for the review, Cory!

I love that Trainual can be used for more than just training. We can implement company processes and procedures, trainings, and onboarding and much more. Best feature by far is being able to control permissions for each user and assign them specific subjects.

It would be helpful if I can assign specific topics under subjects to specific users. You can only assign an entire topic, but not one specific topic.

We didn't have enough time in one week to take advantage of the software. We did find the software very expensive for what it was, and the page loads were very slow, but we also wanted more time to review before committing to what we saw as high monthly fees.

When I went to cancel the free trial, it was very difficult. I was forced to go through a customer service rep - by the time I managed to cancel, our free trial had ended and our credit card had been charged. I felt deceived. If this experience was better, I would have been more likely to consider them again in the future - we are now looking elsewhere. The customer experience after-the-fact was not a good one.

The software was easy to use and they offered great tutorials to show the admin some cool tricks/tips on how to make training more engaging and enjoyable for the trainee.

The only problem I ran into was when some of our users had trouble creating accounts to complete the training. (Likely user error).

Amazing customer service! Easy to use Great value

The only con was that there wasn't much info related to my direct industry, pet care.

Thanks for the review, Daniel! We appreciate you giving us a try and hope to see you back down the road :)

- Easy to use - Excellent value - Features are adequate for our needs

- Reporting is a bit sparse, would appreciate the ability to click on one user and see their entire completion summary

Hi Samantha! Thank you so much for sharing your Trainual review. We're delighted to hear that it's been easy to use and a great experience so far! Let us know if you have additional feedback or any questions for us.