Trainual Reviews

It does provide the user friendly that what and well designed interface enhance the quick working in the software. To create the training by selected the members through the software is amazing that makes possible to categorize the training and programs according to the needs of the member of the team. The possibility to make some edits on the categorization is stunning. The newly-joined member of our company in the entertainment department could enjoy the chance to adopt the skills and functions in a constant way that will make huge profit.

To be honest, I do not see any serous problem in general, however, I would tell that the new functions are extremely important. I would be happy to have the special access the learning platform like Coursera or Udemy that some member of our department could benefit from these selected courses. Besides, I want to express my concern about lack of customization possibility that could result in the time saving in the work process.

Hey, Rashad! Thank you so much for taking the time to review Trainual. We're super excited to hear that it's making training your new hires much easier! And that you've enjoyed using it. We also appreciate your feedback on adding more customization options. We're currently working on new ways to customize your team's experience, so stay tuned! If you have any questions, always feel free to reach out and we'll be glad to help.

We have high turnover and being able to make initial training part of the hiring process have helped us weed out applicants who are not serious. It also provides a great way to get people to complete training before being eligible for raises and promotions. I like how I can track the progress of my team, and quiz them to ensure comprehension, as well as the different media I can implement to help drive home certain points.

The pricing model that does not include all of the features unless you pay the premium right off the bat. It takes a long time to get all of the systems into Trainual, and I am not able to release it right away to my team so I didnt want to pay the premium if they were not going to be able to access the features right away. I will probably upgrade to the premium later on and revamp my lessons, but I am a bit conflicted about having my team go through re-training at that point just to see some flashy new features that I would have liked to implement at the beginning.

Hi Wade! Thank you so much for leaving a review. We're so happy to hear that Trainual has helped to make your training process more efficient and you've been able to systemize your business with it! And thanks for your feedback on our different plans. The good news is that if you do upgrade, you won't have to make your team go through their training again (unless you'd like them to). Everyone's completion percentage will remain the same when you upgrade. If you do have additonal questions about upgrading or anything else, always feel free to reach out and we'll be glad to help!

In theory, it makes the process of onboarding and training easy and efficient.

The set up process, even with already having the documentation is burdensome and the flow of how to use the software is confusing. There is no real start and finish or defined, or even suggested, workflow. There are tons of integrations, but no suggestions really as to how to best use them or under what circumstances these things would be useful. It is also incredibly expensive to say that it is ongoing expense that will forever need to be paid for the life of your business. Theres no tapering off or build up. It has to be implemented immediately in order to show it's value and does not account for the set up process.

Hi Erica - thank you so much for taking the time to review Trainual. We're sorry to hear that the platform didn't meet your expectations, and we appreciate all of your feedback on how we can improve. We're always adding ways to make implementation much easier for our customers, and we're continously adding new content for this. If you ever would like to come back and try us out, let us know and we'll be happy to set you up with resources that'll make implementation much easier. But regardless, we wish the best of luck to you and your business going forward. Thank you for giving us a try!

I cannot recommend Trainual enough. As a company, we started using Trainual when we were around 50 employees. Two years later, the size has doubled. Having our processes documented neatly in one place has been invaluable and has made the process of onboarding and training new hires seamless. In addition to using it for new hires, it's a useful tool for seasoned employees to refer to when a question regarding a process arises. (The search bar is great!) Trainual holds the online copy of our Employee Handbook, meeting notes for different departments, SOPs, and much more. We appreciate the public share feature, which allows you to share a subject via a link with those who do not have a Trainual account.

A feature that was requested by one of our team members is an audio version of Trainual for those who are dyslexic.

Trainual allows you to easily create a way for your employees to learn of a new subject and then they can take a test to get tested on their knowledge of the subject after going through the training materials. For our large company, it allowed us to get our employees certified, so that we felt confident that they knew the new information on the new product we were rolling out.

There are no cons that I have been able to find.

Thanks for the review -- Happy we were able to help get your team up to speed!

Trainual has been incredible for documenting all things you think you will just remember. And better yet keep it organized for those who come after us within a company

The one thing I will say - for a small company, starting can be tricky. Trainual has been designed for companies of all sizes and there were some kinks to work out for a company as small as ours.

Thanks for sharing, Trinity. I love how you're thinking of those who will come along after you. That says a lot about you as a person and I admire that! We pride ourselves on helping small businesses and have tons of resources you can access. Please do not hesitate to reach out. From process templates to coaching support - we've got you!

Trainual works very well as a living, breathing document. You can update/change/add to/delete your documents as needed. We are a growing company so our procedures are growing with us. Trainual allows us to update our task instructions as they change. No excuses on not knowing what to do in any situation.

Hard to find a Con - maybe the only thing is that there are many options on how you format your post. Everyone has a unique way to spell out their instruction tasks, so uniformity is a not kept within the company.

The support is top-notch! The system is very intuitive for the end-user. Admins and users both love it.

Set-up can be a beast, but they do offer one-on-one support, migration services and a multitude of user guides, videos and training.

Hey Deneice! ���� We're so glad to hear you love Trainual. We'll share this awesome news with our Support team. Thank you for sharing your review. ����

Trainual is simple, user-friendly and fits our business needs perfectly. We are in the process of switching over from training our teams inconsistently to organizing and standardizing our processes with Trainual and we couldn't be more pleased with the product and service.

We need more "getting started" support - starting with a blank platform is a bit overwhelming.

Thanks for the review, Maggie! Our L&D Lead will be happy to help you with onboarding. Just email support@trainual.com with any questions.?

I like just the overall reason that it exists

Editing the font and is very difficult sometimes

Hey Kristen! Thanks for the feedback. We're proud of why we exist, too. Check out the new editor experience and let us know if you're still having trouble. Happy to help!

I like the user-friendliness of the application interface & the ease of delivering a seamless, high-quality user experience. I appreciate the solution's flexibility, allowing us to leverage it as a LMS & a KD. Based on budget, this solution was a solid win for us.

I was not a fan of the lack of user & content data provided. I would like to see more robust reporting on user data, internal SEO data & content efficacy. For example, it would be beneficial to be able to see data on content access frequency, average duration on-page, most frequently searched key terms, ranking info, top viewed content, etc.

Creating and managing process is very simples in trainual. Having a specific tool for traning give a more "serious/important" feeling about the content, special for remote teams.

The search engine could be better. Sometimes it's not so good to find the right content.

Hi Jean! Thank you so much for leaving us this awesome review :) We're super stoked to hear that it's been useful for you as you create and manage your processes. And we appreciate you sharing your feedback on the search functionality! We're working on updating that functionality, so stay tuned for some improvements to come soon! If you have any other feedback, always feel free to reach out! Thank you so much again for being such an awesome part of our community and for working with us!

How it organizes information easily and tracks whether users have gone through material.

I wish there was a way to set up a billboard with information we can put info into so that we could easily have access without clicks into things that we can see at all times.

Hi Stephanie! Thank you for sharing your thoughtful feedback. We'll be sure to pass along your comments about a Bulletin/Billboard feature have you experimented with Forums? That might do the trick! Please feel free to let us know if you have any other questions or feedback.

One of the aspects we appreciate the most is the ability to provide consistent information to our new hires in a highly efficient manner. It allows them to progress through the onboarding process at their own pace. The inclusion of quizzes within the program has significantly enhanced the learning experience. It not only reinforces their understanding but also provides a way to assess their knowledge retention. We are looking forward to the access they will have to our standard operating procedures, once we have them added to the program. This will serve as a valuable resource, enabling them to refer back to important guidelines and processes as needed.

We would appreciate the capability for increases e-signatures without incurring additional expenses. It would be beneficial to have a solution that allows us to handle a higher volume of signatures without any added costs. Alternatively, if there was a more effective way to sign off on all policies within the program that would eliminate the need for additional e-signatures. This would simplify and streamline the process and would further enhance our onboarding experience.

Wow, Tammie! This feedback is great. It's awesome to hear how Trainual is improving your onboarding processes and enhancing the learning experience. We look forward to hearing more as your experience unfolds. Would love to have you in our Trainual Insiders community. You can find us on Slack or Facebook. Thanks so much for taking the time to share this review. P.S. Passed along your e-sign feedback to the product team!

Love that we are able to contain all important training materials both internal and client-specific procedures in one easy to use platform

The search function could be improved. Like if I searched for a specific procedure for a hypothetical client named "Red" the search function will more than likely return values for other procedures that have the word "red" somewhere in the procedure. The first results should be based on of trainual name not what is contained within the body/text of each trainual. Causes lots of issues for us as our company name is Longs Peak. The word "peak" is commonly used in the investment industry both as a way to describe the market and also is used in a lot of different firm names.

Hi Ethan! Thank you so much for leaving us a review :) We think you're also pretty great, and we're excited to hear that Trainual has been super easy for you to use! And thank you so much for sharing your feedback about the search functionality. We're currently working on improvements to how results are pulled via search within Trainual, so stay tuned on some exciting updates! If you ever have any other feedback or need anything from us, always feel free to reach out. We appreciate you a ton and we're so excited to continue to work with you!

This has enabled all employees to have access to training, reference and libraries of company resources. It makes onboarding and training quick, easy and less stressful.

The sections could use some flexibility for customizing for our company reference areas. SOP's vs. Policies vs. Training vs. Documentation. It gets confusing where to put all of the stuff. I also don't even know much about some of the features in the Trainual from this survey. Finally, if you want to become an absolute invaluable resource that we can NEVER live without, then assign a rep that we can work with to maximize and assess usage and direct us on how to manage, organize and leverage the tool. I would pay extra for a year or two of support/success service with an assigned rep that gets to know my business.

Hi Sonja! Thank you so much for taking the time to leave this awesome review of Trainual :) We're so excited to hear that it's made accessing training and reference material so much easier for you and your team! And thank you for your feedback on content organization customization and for getting a rep for your account. I have great news for both of these for you, though! On the content organization...

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Simple to use once you integrate LOOM. Once everyone starts using it the ease is even easier.

It would be great to be able to track overall training flow or steps with training candidates with both in-person and online training all on the TRAINUAL platform.

Hi Duane! Thank you so much for this awesome review of Trainual :) We're stoked to hear that you really like the Loom integration and that it's helped your business scale up. And thank you for the feedback about tracking overall training flow within Trainual. I'll pass this on to our Product Team as we are always looking for ways to improve. In the meantime, let us know if you ever have any other feedback, and we'll be happy to hear it! Thanks so much again, and we're excited to continue to work with you!

Trainual is far and away the best value for any platform we have used. It's hard to determine what's more impactful, the cost savings or the added revenue generated from staying organized and properly training our people. I strongly recommend this tool to anyone wanting to scale their business in a healthy and sustainable way.

The cons I experience are items the Trainual team is working on developing. Not many negatives to this technology.

Hello Sean! Thank you so much for taking the time to leave such a thorough review of your Trainual experience. We truly appreciate the kind words and are thrilled to hear that our software has been impactful to your business, from savings to training efficiency. We're always here if you have additional feedback or questions!

Intuitive to start using and set up, clean and modern design.Seems to be very capable and scalable so far, believe it will easily grow with us. Friendly, helpful and well trained support team, great people.Very good self help resources including articles, videos, and webinar recordings.Free onboarding/success coaching for customers, in groups or one to one, very helpful.

Experienced a few glitches, but the support team were communicative and got the issues escalated and resolved reasonably quickly.Would be great to see more reporting and implementation dashboard features, to help new companies get going, we ran a launch project on Smartsheet which could possibly be handled within Trainual. Also would be handy to have the ability to add 'RACI' (Responsible, Accountable, Consulted, Informed) so different team members can be automatically updated or give approval for subjects to be published and updated.

Thank you so much for your kind words, James! We're thrilled to hear that you found our platform intuitive and easy to set up. We take great pride in the simplicity of Trainual. It's wonderful knowing you trust us to grow and scale with you. We're glad you found our self-help and success coach resources valuable. We're always here to support you. We're looking forward to continued reporting enhancements. I've shared your insights with our team. We appreciate your feedback!

It's simple, pretty, and functional. No real complaints.

There are some nitpicky features and functions that I wish were available or that don't work quite the way I'd want them to. The search functionality gets on my nerves sometimes as it seems to load exactly the search result I'm looking for immediately but then a second later SEVERAL results load and the one I actually want (that's most relevant) jumps further down the list. If you are a speedy clicker...

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Thanks so much for the great feedback, Sarah! I will be sure to pass this along to our product team.

My favorite feature of Trainual is the ability to create Loom videos and embed them into the training content. This is far more effective than simply writing out a policy of SOP.

The structure of Collection > Subject > Topic > Step can be confusing for team members who weren't part of the Trainual onboarding process. This structure also doesn't work well for certain policies and SOPs.

Easily Searchable and easy to build new pages.

its not a trainual issue, sometimes if you dont organize things on the front end it gets hard to handle later on.

Thanks for your review, Brett! We're pumped to hear that you find Trainual easily searchable and user-friendly when building new content. We totally get what you mean about organization being key upfront. We're glad our tool helps you keep well-documented records for your trainings. Keep up the great work and thanks again!

The Trainual platform is easy to use and has allowed us to scale our growth that would have been impossible with traditional training systems.

We need better testing and certification options. The testing isn't robust enough. Users need certifications to show they've achieved a certain level. This is important for motivation. It seems like an easy add that would add a lot of value. We're currently looking for testing and certification solutions from 3rd parties, but Trainual should be able to provide them quite easily.

Hey Matt, we're super pleased to hear we've helped you scale and grow your employees! I've actually gone through and added a feature request for certificates based on completion rate. We'll send over an update as soon as this becomes available.

I really enjoy how this software has made updating standard operating procedures so simple. Whenever something is edited it sends a notification out to the team and I just need to give them a due date, this way I know that all information is available to everyone.

I wish I did not have to pay for the premium membership to do screen recording. Our business pays for Zoom so we just do screen recording through there, but uploading videos are also a process as you need to pay for a account or upload to YouTube to manage videos.

Hi Taylor! Thank you so much for leaving such great words about Trainual. We are very excited to hear that we have helped make SOPs more accessible, and that training is becoming more efficient. If you have any other feedback or questions, please don't hesitate to reach out!

Trainual offers all of the major features that we desired in a knowledge base/LMS resource. Beyond that, their team continues to actively engage with users to gather feedback and make their product better aligned with our needs. Our team uses this on a daily basis and I expect it to become more and more central to the way we operate our business.

Any time you invest hundreds of hours developing content within a framework that you do not control, that is always a little concerning. Response time to needs/bugs and the possibility of future pricing changes could become challenges. At the moment, support has met expectations and we are happy with the product and service.