Lightspeed Reviews

The service module within this POS package is excellent. If you service customer owned product, this module will allow you to easily track the repair order, from checking in the repair, assigning technicians, adding parts to the repair order, handling special orders, to notifying the customer once completed. Yes it is that good.

While certain features in the parts module are advanced - determining what to order for example, other areas are lacking. Case in point. We order many items from multiple vendors. This flexibility allows us to modify orders based upon availability and pricing specials. My buyers needs to understand and manage this complexity. Because of the design choices that were made many years ago, this complexity is readily apparent to my sales person at the front counter. This is baked into the program design and unlikely to change.

- Updates happen on a frequent basis. - Plenty of report options but most involve exporting to excel. Not enough "pre-canned" reports. Users must be tech savy, nearly with accounting background to run reports. - Cloud solution is nice vs. internal hardware.

- Screen resolution makes things very small or blurry if made larger. - Feature suggestions do not get attention unless multiple dealerships ask for implementation. - Creditcard integration with Worldpay in Canada. The hardware for machines is terribly outdated. No tap to pay options. - Receipt printers are local not network printers. Sharing local printers in windows is not easy and now against security protocol for Windows. Bandage solution is to buy local printers for every machine. - When logging out of one computer and into another computer the session kills all activities you were in. It would be nice if when logging out the invoices, deals, etc were left in limbo and re-opened when logging into the new computer.

Desktop widgets. Automated task like customer notification for special order parts. The ability to make custom reports.

More "guard rails" to prevent staff from making mistakes. How about pop up windows that warn staff when there's a bal due on a special order pick up invoice. Or alert staff that a customer they've added to an invoice has special ordered parts ready for pick up. 1- Unable to create spring orders that do not affect the function of the buying guide. 2- Unable to allocate inbound parts for stock to a...

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The software is relevant to our industry and has features and benefits that help us manage the entire business of selling and supporting outdoor power sports. The suite does fit into sales service and parts departments daily interactions with staff customers and vendors very well.

Support is virtually non existent. We have tried several different areas of seeking support and have been met with virtual crickets at every attempt. We are left to resolve most issues ourselves.

I like the on demand training tutorials. I like that it is a menu driven system. I like that we can customize our Desktop with the most relevant individualized information. I like the custom tabs for each individual user.

1. I don't like that we can not print out a customer ledger ! This is so very important! 2. Customers - can only have one customer name and one customer email address. Many people have multiple email address, plus a spouse or partner who have more than one email address. I would like to have fields for a 2nd owner name, address, email, phone #. Also the only field that cross references is the...

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Hi Kathy, Thank you for taking the time to provide feedback with your experience with Lightspeed. We are glad to see your experience overall has been positive. Thank you also for providing feedback on areas of improvement. We strive to better our systems and user experience as much as possible. I will pass along your points as potential areas of improvement for future updates. As always, if you need anything our support team is available to you. Thank you! Lightspeed

How this software connects all of the departments throughout all levels of the business. Sometimes it can seem like too much, but I think overall it is more beneficial to the company to have the software work this way.

Too many different ways to achieve the same result. I often just want the best, quickest, easiest way to achieve something - instead I am told you could do it this way or that way. To me that is not helpful and can lead to errors and confusion.

Hi Jackie, Thank you for taking the time to provide feedback with your experience with Lightspeed. We are glad to see your experience overall has been positive. As always, if you need anything our support team is available to you. Thank you! Lightspeed

The software is very comprehensive and fully integrated for all departments in our business.

Lightspeed is very slow at making user recommended enhancements.

Hi Damin, Thank you for taking the time to provide feedback with your experience with Lightspeed. We are glad to see your experience overall has been positive. As always, if you need anything our support team is available to you. Thank you! Lightspeed

Overall integration of accounting with the different modules.

Not being able to filter data on screens without building and running a special report. This applies to Sales, Pars and Service modules

I like that all departments are integrated.

Quirks that are different from previous Lightspeed platforms. Off the top of my head the precheck report is cumbersome and hard to read. It is annoying when writing a group of checks. I have to mark the checks in Preview to verify the totals then I have repeat the process in Pay Invoices only there is no total to balance to. Many times I thought I checked a vendor but unless I go slowly and watch...

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Hi Michelle, Thank you for taking the time to review Lightspeed. Unfortunately, the progression of software technology doesn't allow us to keep DMS systems around for decades. If we did do this our customers wouldn't be able to us more modern functionality, such as, Integrated Texting, Esignature, and Voice Connect. We are always soliciting program suggestions on our Ideas exchange. It is feedback like yours and other dealerships that directs us regarding what and how we build Lightspeed. The Ideas exchange can be found in service connect. Thank you! Lightspeed

capable of keeping certain employees out of certain areas with security requirements

There are many features that this software doesn't have that seem pretty common sense for a power sports dms. Getting help when you really need it takes forever. The chat was taken away. They close your case before actually giving you a fix many times. Things the system had when we first started no longer there. The fact that I can't process a special order in a repair order for something we currently...

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Hi Jennifer, Thank you for taking the time to review Lightspeed. We are always soliciting program suggestions on our Ideas exchange. It is feedback like yours and other dealerships that directs us regarding what and how we build Lightspeed. The Ideas exchange can be found in service connect. We are also working to improve our customer service response times. Now that we have a full support staff, we should see improvement on customer support. Thanks! Lightspeed

Product inventory control and management - easy to build & receive orders. EVO's ability for reporting on all aspects of the business. The huge amount of detail in the customer database.

The lack of complete testing by CDK to find and fix problems with EVO. The fact that we have to figure out what causes a problem or error with EVO before CDK will maybe think about fixing the problem/error. Abandoning features from previous versions and being told they never existed. Software engineers moving things around in the software with major updates rather than maintaining similarity and continuity from the previous version. CDK only wanting to progress and not fix current issues and problems.

Hi Gary, Thank you for taking the time to review Lightspeed. We are also always soliciting program suggestions on our Ideas exchange, after all it is the dealerships suggestions and feedback that has built Lightspeed. The Ideas exchange can be found in service connect. Thanks! Lightspeed

We liked the Point of Sale portion of the software for the over the counter sales and its ability to integrate or price books from our vendors. In the demo it seemed easy to use. The Service portion of the software is a strong segment and integrates well with the POS portion.

When it comes to the Sales Deals segment of the software there are a few holes that need some ironing out. The support staff is marginal at best, if you get the right person the may know the software but if you get the average person they seem to be lost with most questions.

Hi Paul, Thank you for taking the time to review your experience with Lightspeed. Your notes about fixing some bugs in the sales deals and better support will be taken as we further improve Lightspeed software. Thank you! Lightspeed

Over all service and ship store likes the program To date we still do not have the integration we were promised.

It doesn't give us the reports we were promised when we were sold the software.

Hi Barry, We apologize that your experience with Lightspeed has failed to meet expectations. We will have someone reach out to you right away. Thank you so much for your patience. Lightspeed

I like how integrative the system as a whole is, and all the checks and balances in place. I also like that it is relatively easy to use and that service connect can answer most questions

There are random fields that are not available to put in a report. There are also fields that would be better if we had the ability to change in order to be relevant/ useful to our business. The lack of integration between rental and accounting is not sufficient. It would be nice to be able to include fields from different report types together in one report.

Hi Rebekah, Thanks for taking the time to review Lightspeed. We are glad to hear your overall experience has been positive. Thanks! Lightspeed

Great software. We always recommend it to our peers and 20 group. We love the software and how it works for our boat dealership.

The customer service response time is terrible. We have trouble tickets that last weeks. We give our boat customers guaranteed same day service and I do expect similar from our vendors. The call backs and email reply to issues is terrible and takes weeks to get a for some problems or questions.

Hi Mark, Thank you for taking the time to review Lightspeed. We are diligently working on improving customer service. Like most businesses during the last couple years, we have also struggle to hire and keep people. But we are happy to say for the first time in the last couple of years that we are currently at full staff in our support team. The challenge now is getting them up to speed so they can help our customers. Thank you for your patience and support. Lightspeed

This product is very user friendly, training is very helpful, support is great.

I find some of the reporting is very time consuming as we have to create our own.

Hi Colette, Thank you for taking the time to provide feedback with your experience with Lightspeed. We are glad to see your experience overall has been positive. Thank you! Lightspeed

Invoicing/payroll - very easy to track/input/do month end processing

having to void/delete invoices - have alot of extra time spent correcting

Hi Karen, Thanks for taking the time to review Lightspeed. We are glad to hear your overall experience has been positive. Thanks! Lightspeed

it is a necessary part of our business that I wish there was a competitive alternative for.

the process to train existing dealers about best practices, new features etc is very , very weak. quick access to support and follow up from support is weak. this is a very expensive on going cost for us and LS has been underachieving in training and support for as long as we have been a customer.

Hi Mike, We apologize that your experience with Lightspeed has failed to meet expectations. We will have someone reach out to you right away. Please feel free to reach out via email to lightspeed.sales@lightspeeddms.com or phone at 800-521-0309 for customer service in the meantime. Thank you so much for your patience. Lightspeed

Commutating with manufactures, Point of sale

TOO MANY FEES!!!! For every little function you have to have a fee. To put this in perspective it would like going to a gas station and getting a nozzle fee, a hose fee, a fee to pull in the station, a self pumping fee, a fee to watch the meter, and so on. This may sound stupid but this is what Lightspeed does.

Hi Kevin, Thank you for providing feedback on your experience with Lightspeed. Any feedback we get is used to improve features and user experience to help businesses like yours succeed. We will certainly take your remarks to heart as potential ways to improve our systems. We apologize that your experience with Lightspeed has failed to meet expectations. Thank you so much for your patience as you use our products. Lightspeed

Not much. It may be easy to use but this doesn't come close to outweighing the negatives.

Tech support staff have little trained knowledge. They repeat over and over the same thing and can only offer same "box" type answers. When we ask questions about system created reports we get the same answer, like they are reading a script, but can not assist or tell you where the numbers the the system standard reports are coming from. Very very frustrated dealing with tech support.

It is very comprehensive and has so many good moving parts that are beneficial for our dealership. We simply need quicker response From support !

It is frustratingly slow and hard to get to a person for support! As much is this product cost, that should not be a problem. Please please address that ! Thank you

Hi Sonny, Thank you for taking the time to provide feedback with your experience with Lightspeed. We have made contacting support easier by calling 800.521.0309 or emailing lightspeed.sales@lightspeeddms.com. I will also notify our support team of your notes to improve their response times. Thank you! Lightspeed

parts ordering works good for me cashering is good

reports don't work properly cust service quick to close cases long ordeal to deal with parts from suppliers that have no inventory and have to buy from another one payment integration does not do tap - very important due to current events ! difficulty with multiple suppliers for a part

Hi Mark, Thank you for providing feedback on your experience with Lightspeed. Any feedback we get is used to improve features and user experience to help businesses like yours succeed. We will certainly take your remarks to heart as potential ways to improve our systems. -Lightspeed

Easy to use. The Monthly Financial Statements.

Cannot get Monthly Financial Statements by Month on one Sheet. Tedious to create new accounts and ensure the fall in the correct position of the Financial Statements. The Inventory Ledger can be updated without entries automatically hitting the General Ledger.

Hi James, Thank you for taking the time to review Lightspeed. We will take your notes of improvement for future updates. Thanks again! Lightspeed

They provide good training modules. Almost anyone who is computer literate can complete the training and be able to navigate this product

there are no features for easily changing a customer work order into an internal/sales pay work order without rewriting the complete work order and moving parts and labor manually

Hi Bob, Thank you for taking the time to provide feedback with your experience with Lightspeed. We are glad to see your experience overall has been positive. As always, if you need anything our support team is available to you. Thank you! Lightspeed

Inventory invoices for our product is easy to navigate

I feel like the invoices for packing slips could be updated some. It would be easier to be able to change a vendor name or amount with out having to void the invoice and restart at the entering process.

Hi Ashely, Thank you for taking the time to provide feedback with your experience with Lightspeed. We are glad to see your experience overall has been positive. Your note regarding packing slips and invoicing is a great point, thank you for alerting us to a possible feature improvement. As always, if you need anything our support team is available to you. Thank you! Lightspeed