Predictive Dialer Pricing, Features, Reviews & Comparison of Alternatives

Predictive Dialer

The Deskforce solution for boosting agent performance

4.76/5 (42 reviews)

Predictive Dialer overview

DeskForce Predictive Dialer is a centralized, mobile-ready automated dialing solution for call center managers and agents. Promising strong integration with other leading CRM and financial platforms, the system claims to raise agent performance by as much as 400% via an intuitive, feature-laden dashboard UI. Feeding back real time data, DeskForcel Predictive Dialer provides an overview of which agents are on call, for how long and which clients are waiting where relevant. Those agents can work through campaign call lists effortlessly, with quick controls for increasing call volumes, viewing lists and messaging. Supplementary chat tools span SMS, Email and Fax for communicating with managers and leads, while smart list loading imports contacts from Excel or CSV.

Predictive dialing features are powered by intelligent algorithms to control call rate speeds, based on various campaign and call center parameters. The system also supports Manual dialing for chasing non-campaign leads, SnapShot dialing for previewing CRM information before advancing/skipping calls and Progressive dialing for first ensuring agent availability. TimeZone dialing automatically organizes global call lists according to timezone or country or origin, while any imported international numbers are validated for correct formats and codes.
www.deskforce.com

Pricing

Starting from
$250
Pricing options
Value for money
View Pricing Plans

Devices

Business size

S
M
L

Markets

United States, Asia, Australia, Brazil, Canada and 7 other markets, China, Europe, Germany, Japan, Latin America, Mexico, Middle-East and Africa

Supported languages

English
Predictive Dialer screenshot: Robust Agent Screendeskforce ENGLISHPredictive Dialer screenshot: Multi-TenantPredictive Dialer screenshot: DID managementPredictive Dialer screenshot: Full and easy Dashboard

Predictive Dialer reviews

Value for money
Features
Ease of use
Customer support
  4.6
  4.6
  4.7
  4.7
Shay Feigelman

the best predictive dialer yet!!!!

Used daily for 2+ years
Reviewed 2016-11-10
Review Source: Capterra

As a buisness development manager for several big companies, along the way I've encountered several predictive dialers, but none of them came close to Innitels. fast, smart, litlle to none bugs, and the customer service???? the best in the field. In conclusion....you can't go wrong with Innitel, we use their services for years, and we say thank you every day for that. The interface is easy, intuative, with lots of functions, they thought about evrything. The support team is firstly, very professional, and secondly, very welcoming and nice. As for VFM...the best there is in the field, and believe me, I checked!!! The calls quality is good most of the time, better than the other providers, thats for sure. Thnak you again Innitel, for everything :-)

Pros
easy to use almost without bugs the best customer service there is intuative interface very good calls quality very good value for money

Cons
haven't found any yet

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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David Crayk

Sales Optimization

Used daily for 6-12 months
Reviewed 2016-07-17
Review Source: Capterra

My initial thoughts when moving to the Innitel predictive dialer, were mostly along the lines of, "if it does what they say it does, I'm going to start making much much much more money". Little did I know how right I was, after the initial setup pains, the dialer was up and running. Right away I saw the number of conversations my reps were having with customers go way up. Secondly my ability to manage the reps real time through the intuitive call center manager was second to none. I now saw who was on the phone, for how long, AND I have the ability to listen in real time. All this has given my sales team the tools to really succeed, maximizing the results of their efforts daily. After working with the INNITEL predictive dialer, I wonder why I didn't switch earlier, how much money my sales reps and my company must have missed out on because we didn't switch sooner. Take it from someone who has worked in phone sales for over ten years in A wide range of verticals, If you aren't working with a predictive dialer like Innitel, that means your already behind the curve.

Pros
Ease of use Call center manager Time savings

Cons
Set up Integration

Response from INNITEL TELECOM


Thanks david!

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

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Charles Bornstein

Predictive Dialer Amazing Product by Innitel

Used daily for 2+ years
Reviewed 2016-11-10
Review Source: Capterra

My company has been clients of Innitel for more than 2 years, one of the reason for applying for their services was because of the Dialer. We use it every day with 4 brands and 5 offices works perfectly every day like a well oiled machine. The Dialer has solved for us many problems and has saved for us alot of money and of course manpower. Any callcenter that makes calls to clients daily must get the Innitel Predictive Dialer .

Pros
Saves Money, Saves Manpower, Saves Time, Works on Pc Phone

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Nathan Medinas

1 million leads processed through Innitel in 1 month!

Used daily for 6-12 months
Reviewed 2016-07-20
Review Source: Capterra

We get leads from multiple sources that require qualification and processing. Contacting these leads in such numbers have always been a challenge. Through Innitels system we were calling 10 calls per second and getting nearly 5% answer rates with a 200% increase in productivity from our older system. Beyond that, Innitel and their support staff added our integration for us, trained our managers and remain available for brain storming and support. This is much more than a product, its a passionate company.

Pros
Integrations and flexibility

Cons
No complaints

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Roee Ben shushan

Very good product

Used daily for 2+ years
Reviewed 2016-07-11
Review Source: Capterra

This company have a great product with great customer support The software is friendly and good people are behind it Software never breakdown

Pros
Always work and very friendly

Cons
Good software

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Predictive Dialer pricing

Starting from
$250
Pricing options
Subscription
View Pricing Plans

Unlimited agents, flat fee, no per agent fees – request a quote via website.

Predictive Dialer features

API
Activity Dashboard
CRM Integration
Call Monitoring
Call Recording
Call Reporting
Call Transfer
Conferencing
Instant Messaging
Monitoring
Reporting & Statistics

Automatic Notifications (65 other apps)
Call Routing (79 other apps)
Caller ID (72 other apps)
Chat (84 other apps)
Real Time Analytics (58 other apps)
Real Time Reporting (59 other apps)
Third Party Integration (93 other apps)
Video Conferencing (58 other apps)
Voice Mail (59 other apps)

Additional information for Predictive Dialer

Key features of Predictive Dialer

  • FCC compliance
  • Swagger API
  • SnapShot dialing
  • Manual dialing
  • TimeZone dialing
  • Dropbox/Google Drive backup
  • Call recording
  • Call Transfer
  • Conference calls
  • CRM integration
  • Upload via Excel/CSV
  • Built-in messaging
  • Lead capture
  • Predictive dialer
  • Real time data
  • Real time dashboard
  • Callity reporting
  • Call monitoring
  • Progressive dialing
  • SMS messaging
  • Call results
  • Valid number verification
  • Reports and analytics
  • Callback scheduling
  • Call analysis
  • FTC compliant
  • Agent & campaign performance reports
  • Lead management
  • Contact management
View All Features

Benefits

A real time system dashboard ensures operation is intuitive for both agents working through call lists and those call center managers monitoring overall campaign performance.

Innitel Predictive Dialer promises integration with leading CRM and financial platforms such as HighRise, Salesforce, SugarCRM, Zoho, Vtiger, Bitrix24, Microsoft Dynamics and Zurmo.

Predictive dialing capabilities include modes for SnapShot dialing with CRM-based call information screening, Manual dialing for calling numbers outside a campaign, plus Progressive dialing that sends calls only to available agents.

Built-in messaging features provide a unified method for managers to converse with agents, while agents can themselves contact campaign leads via SMS, Email and Fax etc.

Customizable reporting and analytics options are joined by real time metrics, feeding back vital campaign progress data to managers and stakeholders.