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Reviews summary
4.8
43
5
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1
38
4
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william G.
KL
Kobi L.
AM
Alice M.
AL
Alexander L.
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Alexander L.
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Alexander L.
43 reviews
Recommended
Russell W.
Verified reviewer
Marketing and Advertising, 201-500 employees
Used daily for less than 6 months
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After going through over 20 demos. I really liked how they got straight to the point and demo'ed their system very quickly. Most other companies took weeks just to respond. I don't know about you, but if I'm buying a software that help my clients get ahold of me super easily, then I'd expect that company to also do the same. Its very weird to reach out to predictive dialing companies and then they take so long to get back. SquareTalk got right on the phone with us and did several demos to show us every feature.
I spent weeks doing demos on over 25 predictive dialers and SquareTalk was by far the best. They treat you very well and have a great support team. I really couldn't say anything better about these guys.
They really don't have any cons. I liked everything.
Thanks for the kind words! We are glad you had a pleasant experience and we will do our best to continue in the same spirit. Reach out anytime if you have any questions or need assistance.
Jay S.
Computer Software, 11-50 employees
Used daily for 2+ years
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I have been working with Matrix for a few years now. As a sales professional, I came across dozens of solutions that are either pre-built or highly configurable (which usually requires a lot of IT assistance and end up being implemented poorly). The amazing thing about SquareTalk and its Matrix is, they were able to take something that must be highly configurable, sophisticated and complex and turn...
Out of the box solution! Matrix is a predictive dialer that allows a crazy sales leader like myself to adjust it to the smallest resolutions of our out-of-the-box methodologies.
UI could be improved on the admin side. The agent side is nearly perfect.
Thank you for your feedback. We are excited to hear that you are enjoying the app, and we're glad to hear that you found it easy to use. We'll continue working hard on future updates & features so that you can enjoy using Matrix even more.
Alexander L.
Logistics and Supply Chain, 51-200 employees
Used other for less than 6 months
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The way its being massively oversold by a highly qualified sales person. It's a cool dude, but once the sale is made and nothing is working, it's not possible to contact this guy.
It never worked. The guys couldn't like this [SENSITIVE CONTENT] to our internet or something. Support was worthless, again not helping at all. After 2 weeks of wasting a lot of time on this, I decided to just give up an not waste energy on this bs anymore. Again, the team was very very unprofessional, not refunding the pilot money, though I've never been able to use it. Wasted my time, my resources, and this is the type of service you can expect from these fellows.
We're sorry to hear about the problems you were experiencing and apologize for the inconvenience. We would love to help. Please reach out to us and we'll get this sorted out for you.
Shay F.
Marketing and Advertising, 501-1,000 employees
Used daily for 2+ years
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As a buisness development manager for several big companies, along the way I've encountered several predictive dialers, but none of them came close to Innitels. fast, smart, litlle to none bugs, and the customer service???? the best in the field. In conclusion....you can't go wrong with Innitel, we use their services for years, and we say thank you every day for that. The interface is easy, intuative, with lots of functions, they thought about evrything. The support team is firstly, very professional, and secondly, very welcoming and nice. As for VFM...the best there is in the field, and believe me, I checked!!! The calls quality is good most of the time, better than the other providers, thats for sure. Thnak you again Innitel, for everything :-)
easy to use almost without bugs the best customer service there is intuative interface very good calls quality very good value for money
haven't found any yet
David C.
Information Technology and Services, 11-50 employees
Used daily for 6-12 months
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My initial thoughts when moving to the Innitel predictive dialer, were mostly along the lines of, "if it does what they say it does, I'm going to start making much much much more money". Little did I know how right I was, after the initial setup pains, the dialer was up and running. Right away I saw the number of conversations my reps were having with customers go way up. Secondly my ability to...
Ease of use Call center manager Time savings
Set up Integration
Thanks david!
Charles B.
Financial Services, 201-500 employees
Used daily for 2+ years
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My company has been clients of Innitel for more than 2 years, one of the reason for applying for their services was because of the Dialer. We use it every day with 4 brands and 5 offices works perfectly every day like a well oiled machine. The Dialer has solved for us many problems and has saved for us alot of money and of course manpower. Any callcenter that makes calls to clients daily must get the Innitel Predictive Dialer .
Saves Money, Saves Manpower, Saves Time, Works on Pc Phone
No cons were added to this review
Nathan M.
Management Consulting, 51-200 employees
Used daily for 6-12 months
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We get leads from multiple sources that require qualification and processing. Contacting these leads in such numbers have always been a challenge. Through Innitels system we were calling 10 calls per second and getting nearly 5% answer rates with a 200% increase in productivity from our older system. Beyond that, Innitel and their support staff added our integration for us, trained our managers and remain available for brain storming and support. This is much more than a product, its a passionate company.
Integrations and flexibility
No complaints
heist c.
Verified reviewer
Used daily for 6-12 months
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- Ease of use - Visually appealing - Great tech support team - Condenses what would otherwise be complicated material and makes it usable for even a novice
- Very few times a bug would occur such as a button not working, but with the great tech support it has never slowed us down or been a issue.
william G.
Verified reviewer
Used daily for less than 6 months
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Helps with the workload
One of the best telephones controlled system yet, very cost effective, great quality and faster connection help you to just focus on the customer.
it's a great technology no dought and like every other technology there is always things that can be improved on, my company is a small one still work in progress thank god I have tech guys to worry about that part, but overall the product is great.
Anonymous Reviewer
Verified reviewer
Used weekly for 6-12 months
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The very quick response time, the quality of the service, and the Efficiency resulted in a productive collaboration.
No cons were added to this review
Roee B.
Marketing and Advertising, 201-500 employees
Used daily for 2+ years
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This company have a great product with great customer support The software is friendly and good people are behind it Software never breakdown
Always work and very friendly
Good software
Kobi L.
Marketing and Advertising, 11-50 employees
Used daily for 6-12 months
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Can't see how I worked without it before, very productive has all the UI requiered for any user to easily access, calls alot of clients at the same time, and gives you fast and quick results, it's very important for any call center to have this kind of assistance. This program can make everyone's work easier, and also is very good at marketing purposes. works on all of our systems with awesome intergration.
The quick response, efficiency, and the quality.
I don't think anything is bad
Yaniv G.
Real Estate, 1-10 employees
Used daily for 1-2 years
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This software has streamlined my sales process in an insurmountable way. I now get to serious potential clients efficiently and quickly giving me a real edge in a very competitive market. I could not imagine my operation without it.
No pros were added to this review
No cons were added to this review
Awesome!..
Kern E.
Consumer Services, 11-50 employees
Used daily for 1-2 years
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Very simple and easy to use. No problems as i used to have with other providers. Work very well, even with bad internet connection. The cost is good.
EASY TO USE, RAPID, WORKS WELL
No cons were added to this review
oshri d.
International Trade and Development, 201-500 employees
Used daily for 1-2 years
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we have a good expiriense with the dialer any problem we incouter we know we have a great support team that fixing us any probem
No pros were added to this review
No cons were added to this review
Didier D.
51-200 employees
Used daily for 6-12 months
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We been experiencing Innitel since more than 6 month and it seems to work correctly, no problem with it.
It is easy to use
Nothing specially
Alex W.
Banking, 10,001+ employees
Used daily for less than 6 months
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This solution makes it easy to understand what is going on. I'm running a Call Center and have always had issues in getting reliable reports on time. This product has just greatly simplified my life.
Real time reporting made simple. Now I feel like I always know whats going on.
No cons were added to this review
Enea M.
Capital Markets, 11-50 employees
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I have tried a bunch of companies but these guys are the best. I love their work. I wish them the best in business!
No pros were added to this review
No cons were added to this review
Jona S.
Marketing and Advertising, 11-50 employees
Used daily for less than 6 months
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We signed on as we are able to upload our lists straight from our google drive account. We used to store our lists on our PC which was unsafe. Quick and painless transition.
Great Service! 3 minutes to get a support agent on the phone. Great feature set
No cons were added to this review
We also have Dropbox as well!
Liron W.
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The team is very friendly and professional, we had a few issues at the set up which were quickly escalated and resolved, all and all the service is stable and easy to set up, the cost is reasonable and the results are impressive.
Easy to set up
Occasional technical issues , not more than what you would usually expect.
Daniel P.
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At the end as a call center manager, i am looking for a solution that i can rely on, that works with no bugs, that the support team behind it is responsive and take my business very seriously. Innitel's Atomic dialer and the team behind it, are definitely meeting those requirements. The price is fair, the quality is excellent, and i even got them to integrate the Dialer system to my Sugar CRM at no extra fee, and that's really nice. Good luck guys and thanks again, DP
No pros were added to this review
No cons were added to this review
Louie S.
Retail, 51-200 employees
Used daily for less than 6 months
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So far it's good.
Very affordable Very user-friendly Reporting and Analytics are customizable
Delay of 3 seconds when the call comes in
Tobias G.
Telecommunications, 501-1,000 employees
Used daily for less than 6 months
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- The support is very fast - The system is realy easy - The price is very low for this performance
Support
Vicidail Admin
Gideon L.
Computer Hardware, 1-10 employees
Used weekly for 6-12 months
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Had a test run seems like something really valuable and useful. Has some great features and very easy to use.
No pros were added to this review
No cons were added to this review
Peter B.
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I went from making a few hundred calls a day manually and closing 3-4 sales, to making thousands of calls and a daily average of 25 sales. The interface is easy to use and intuitive. And setup was fast and friendly. The support is there to help and advise even when there is a problem. Really highly recommend using them for you call center.
No pros were added to this review
No cons were added to this review