Kixie Pricing, Features, Reviews & Comparison of Alternatives

Kixie

AI-powered Voice and SMS for Sales

4.47/5 (47 reviews)

Kixie overview

What is Kixie?

Kixie is an AI-powered voice and SMS solution for sales teams. Kixie has an AI-powered sales dialer, intelligent CRM integration, and Enterprise phone service all-in-one. The software is hosted in the cloud and can be setup in 3 minutes with no hardware.

Kixie enables sales representatives to make sales calls easily and connect to more prospects with AI. The software offers a click-to-call dialing list and auto-dialing options as well as supports other features such as call recording, customizable call routing and call tracking. The tool also helps to capture sales statistics such as conversion rate and supports training of new sales personnel using the Kixie Call Coaching functionality. The software monitors parameters such as average call time per agent, total outgoing calls, dispositions and connections as well as offers an advanced call reporting dashboard to evaluate sales metrics. Other features offered include HD quality voice, toll-free numbers, automated greetings, voice mail, business SMS, international calls, transfer & hold functionality and virtual receptionist support.

Kixie integrates with third party CRM applications such as HubSpot, Pipedrive, Salesforce, Zoho, Gong, among others, to provide a seamless user-experience. The software can be configured with desktop phones and mobile phones using both browser-based and native apps.
www.kixie.com

Pricing

Starting from
$15/month
Pricing options
Value for money
View Pricing Plans

Devices

Business size

S
M
L

Markets

United States, Australia, Brazil, Canada, Europe and 4 other markets, Germany, Latin America, Mexico, Middle-East and Africa

Supported languages

English
Kixie screenshot: Generate more meaningful connections from your calls by using intelligent AI-Powered Local Presence and Voicemail drop.Kixie Introduction VideoKixie screenshot: Empower managers to make better decisions through granular, historic, and real-time reporting and analytics.

Kixie screenshot: Encourage friendly competition through displaying real-time sales leaderboards on your computer monitor or TV screen.Kixie screenshot: Run a second, parallel sales process that’s entirely automated by sending automated SMS messages and triggering automatic calls using information from your CRM.Kixie screenshot: Everything your business needs from a phone service such as Ring Groups, Virtual Receptionists, and phone numbers in 40+ countries.Kixie screenshot: Automatically track and record phone calls, SMS messages, voicemails, and notes in your CRM.Kixie screenshot: Trusted by thousands of teams worldwide

Kixie reviews

Value for money
Features
Ease of use
Customer support
  4.4
  4.3
  4.5
  4.7
Rowdie Mitch Goudy

Saved us a ton of money for a simple trackable dialer

Used daily for 6-12 months
Reviewed 2018-03-25
Review Source: Capterra

Simplicity. Consistent. Great pricing. I can't recommend it enough, took quite a few calls to find something that easily could track my team, record phone calls, and sit right on their computers. My team loves it and so do I. Best thing is, it doesn't cost an arm and a leg, and the team actually wants to help you unlike most SaaS companies... If you have a problem, sometimes they call you right away, if not within a day... Its amazing.

Pros
I love the simplicity of the product. We were using Outreach.io Voice, and paying out the waaazooo for it, and there were hidden fees... It was a nightmare. I called at Kixie and he answered all my questions, no BS in the sales pitch... set me up and even helped me get started in rolling it out to the team. They even offered consulting to help integrate with my CRM but I declined for the time being. The morale of my team went way up... No more issues. The reporting is simple which helps them create reports, and the portal is easy for me to go in and manage my team and make sure productivity is up. I love the red click to calls that even show up on peoples websites so its fast. I would highly recommend this for businesses using SDR's who don't want to over complicate making a dang phone call. I haven't used all the features to the full ability yet but it has been doing what I need it to. Its also cheaper than buying new phone lines for each person in the company. We had a small learning curve, but that was easily managed and expected from switching softwares.

Cons
I really like most everything about it. The setup did take awhile to figure out, but I think that was more on my end. If I had to pick one thing, I would say adding notes takes one extra click than I want... But that is me stretching to find something, and might just be my use case.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Nick Yandell

A good phone software, with a few bugs.

Used daily for 1-2 years
Reviewed 2019-11-19
Review Source: Capterra

Honestly, I have truly enjoyed using Kixie over a LOT of other phone programs that I have used in the past. The ease of going to an account and clicking a single button to dial has reduced my time between calls by over 65%, which is nice when you are cold calling sales prospects all day long. Less down time means more dials, means more sales.

Pros
We use Kixie integrated with Hubspot, which allows for one touch dialing. This makes cold calling and outreach a breeze. The software is super easy to you and set up was done within seconds. Overall if you are just handling outbound calls and dont need internal queues for a CS department of something of that nature this is the best option.

Cons
It will just not dial from time to time, and will not log calls in Hubspot at all or on the wrong account. I cannot say for sure that this is a Kixie issue, a Hubspot issue, or a problem with the API between the two, but to be honest it is a very minimal inconvenience as you can just dial the number again and it works, or just log the call. The only real issue is if the recording doesnt attach, but Kixie houses that data in their internal site so its not really an issue overall.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 8/10

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Annette Braswell-jackson

PROMISED A LOT BUT MOST IMPORTANT FEATURES REQUIRED 3RD PARTY APPS

Used daily for free trial
Reviewed 2019-12-09
Review Source: Capterra

SALES OVER SOLD BUT CUSTOMER SERVICE TRIED REALLY HARD TO GET WHAT I NEEDED DOWN TO AN AFFORABLE PRICE BUT JUST COULD NOT MEET MY NEEDS

Pros
I LIKED ALL THE FEATURES THEY PROMISED AS AN ALL IN ONE SOLUTION

Cons
ALL THE FEATURES THAT I NEEDED REQUIRED EXPENSIVE 3RD PARTY SOFTWARE TO DO WHAT I NEEDED

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 3/10

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Alec Tucker

Great Phone Solutions to integrate with Pipedrive CRM

Used daily for less than 6 months
Reviewed 2019-12-05
Review Source: Capterra

I would highly recommend, and know this will be a company our business will continue to use for a long time. I'm excited to see what Kixie has to offer in the near future, and see big things coming from this company!

Pros
I most enjoy the integration options Kixie has, and the way it can create contacts in our sales CRM Pipedrive. This is very useful for making sure no leads fall through the cracks, and ensuring none of our sales reps forget to contact someone if a call is missed. Overall great phone solutions, cutting edge API/Integration, very helpful and caring customer support, and all around fair price for what you get. I would highly recommend to anyone looking to automation/integrate their sales process using Pipedrive, and hope this review helps others in making their choice for phone solutions!

Cons
Getting set up at first was tricky, and we ran into a few issues with trying to use old hardware provided by our previous phone solution company Ring Central. They Kixie support team was able to fix the issues, and made sure we were satisified with everything after this issue happened.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

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Mark Firehammer

Kixie PowerCall Is the Best I've Used

Used daily for 6-12 months
Reviewed 2018-08-02
Review Source: Capterra

Business problems that we have begun to solve with Kixie, his full accountability by connecting inbound and outbound call details with CRM records. The number of calls that you can make in a minute is far beyond any other dialer that I've used, and certainly far faster than using your finger or even clicking on numbers. All we have to do now is queue up a group of numbers, push a button and it starts dialing. Once each call is finished you ad the call disposition details and it instantly and automatically add those details to the record and then moves onto the next number, until you reach the bottom of the list. Bravo!

Pros
What I like most about this software is the tight integration that it offers with our CRM, which happens to be Insightly. Every inbound and outbound call or text is logged on the contact or lead involved in the communication. And every call gives you the opportunity to add all the call disposition details to the contact or lead record. If you wrap your mind around that feature alone, it's truly a game changer. We believe that if it's not the CRM it never happened. That means it's all about accountability and this software gives us that to the power of 10.

Cons
So far the only thing that I don't like about this software is a very minor complaint. At my level of subscription there is a mobile dialing app for the android it comes from a third-party. That simply made the information and setup details harder to find. They could document that detailed feature better, but I no means does it represent a dealbreaker.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

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Kixie pricing

Starting from
$15/month
Pricing options
Free trial
Subscription
View Pricing Plans

Basic: $15 per month
Integrated: $35 per month
Enterprise: $65 per month

Contact Kixie for more detailed pricing

Kixie features

API
Activity Dashboard
CRM Integration
Call Monitoring
Call Recording
Call Routing
Call Transfer
Caller ID
Reporting & Statistics
Third Party Integration
Voice Mail

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Videos and tutorials

Additional information for Kixie

Key features of Kixie

  • Auto-dialing
  • Call activity logging
  • Call recording
  • Call routing
  • Caller ID
  • Call history
  • CRM integration
  • Customer profile
  • Call analytics
  • Sales metrics
  • Sales reporting
  • Searchable call lists
  • Business SMS
  • Schedule sales calls
  • Third party software integration
  • Sales coaching
  • Voicemail
  • Reporting dashboard
  • Call tracking
  • Call reporting
  • Call outcomes
  • Call & sales statistics
View All Features

Benefits

• Kixie enables sales teams to make more sales calls with an AI-powered sales dialer, voicemail drop, and local presence dialing.

• The software helps to improve workflow using bi-directional CRM integration & CRM enhanced caller id and supports integration with multiple third party CRM applications such as Salesforce.

• Kixie automatically logs all calls into the customer’s CRM software and associates them with current contacts.

• Kixie stores call recordings and allows users to enter notes, schedule tasks and see other relevant caller information.

• The product offers a variety of phone features such as greetings & hold music, voice mail, extensions and customizable call routing to help sales agents be more productive.

• Kixie supports the training of sales representatives with Call Coaching and gamifies the sales experience using real-time leader boards.