Ricochet360 Reviews - Pros & Cons, Ratings & more

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Ricochet360 is an all-in-one auto-dialer, CRM, lead management, and marketing automation platform designed for both inbound and outbound agents looking for a competitive advantage. It enables teams to call a new lead in one second, nurture and engage prospects throughout the entire sales process, and automate most of the daily workflows.

Ricochet360

Android

Web-based

iPad

iPhone

President of Operations

Allows for unlimited customization, robust platform. Rep has been great assisting me in getting it working to my liking.

owner

By using this it will help determine this and closing more sales. SENSITIVE CONTENT] was also great on helping out on the live support call.

Licensed Agent

Excellent software, makes organization easy. Keeps all my followup sales clear and organized and effectively scheduled, as well as saving all the key details and accessing them very easily.

Owner

Ricochet is an excellent easy to use software. The changes being made are heading in the right direction.

Ricochet has been amazing and my rep [sensitive content hidden] has been extremely helpful with nay questions I have.

Lead coordinator 

It has been a very easy transition and the experience has been great.

The software is user friendly. We loved that we were able to access the software from any device.

Director of Operations

One of the best features is when adding a new producer, they have a ready-made pipeline. It certainly helps when recruiting for new staff.

This savings helps offset the cost of Ricochet.

Expensive, algorithim can get thrown off quickly, spam guru is iffy.

Sometimes it is difficult to use while multitasking with other systems in our office.

Sales Development Manager

Hop on the zoom call and after 45 minutes get absolutely no where.

Agency Owner

Was difficult at first to train staff, but once you get the rhythm it is smooth.

Solving issue of determining cost per acquisition.

Lightspeed

Ringy

CallFire

Helix ALM

Overall, Ricochet is the top of it's class compared to other dialers.

Robust Software with a learning curve

[sensitive content hidden] is AMAZING!! [sensitive content hidden] is a great [sensitive content hidden] and love the company and system

[sensitive content hidden] is AMAZING!!

Training review

We no longer use this service. we were using it in a mortgage call center to manage leads and auto dial them as they came into our system. we ended up switching to five9 and incorporating with salesforce. 

Ricochet 360 review

System has lots of features.  Takes awhile to learn them but I really like the system right now for managing the office.

Would recommend

It has been mostly positive and is constantly evolving. The only suggestion I would make is continued training for advanced system capabilities after working on the system for a few years. 

Ricochet CRM

Increased call time by 200% and outbounds dials by 250%. Incredibly efficient, easy to learn, and a valuable asset to the company.  

Best Automation Tool

good. it has helped with sales and production

review of the system

fabulous that certainly helping the operation to generate more income

Ricochet is great

Kevin Calder Agency Review

Is a good platform, and the support team is the best ever

[sensitive content hidden] Was Great

Ricochet360 has been super help. Always going above and beyond to help make sure system is performing well and letting us know of the new features.

Ricochet360- Review

[sensitive content hidden] did a great job reviewing the reports within Ricochet that helped me identify issues I was having with staff that statusing calls correctly.

Customer Service

Great platform to scale your business! 

[sensitive content hidden] helped us a lot 

[sensitive content hidden] is GREAT

It's been extremely positive.  Ricochet has allowed us to organize customer data so we can easily find it when they call in.  The dialer has enabled us to get significantly more dials completed per day.  100's of calls a day is easily possible using Ricochet's dialer.

Powerful Tool

Great Support!

Its been great. We can track sales, and the auto-dialer is a dream. No more producers looking through lists finding "the best lead". You just go online and thats it, they wait for someone to be on the phone. 

Richochet Farmers Review

Fantastic. Their team is extremely helpful in insuring my company is maximizing the tool and the resources available in it. 

Game Changer 

It has been a very easy transition and the experience has been great. 

Easiest dialer we have used 

Ricochet has been amazing and my rep [sensitive content hidden] has been extremely helpful with nay questions I have

Excellent CRM

CRM with a purpose

Great software and superb support team

User Friendly

Top of its class software

Nick:                                                  Hi, my name is Nick. I'm an insurance agency owner. I give Ricochet360 five stars, go ahead and click below. Prior to using Ricochet360, we're always bouncing around trying to find the right CRM and adding different pieces of technology towards tech stack. In a Facebook group that I have for other insurance agents, one of them recommended that we tried looking at Ricochet360. We went ahead, we did a demo and we found that Ricochet360 really filled the needs of what we were looking to do in terms of the marketing campaigns that we wanted to run. It's all encompassing, it was able to automate a lot of our tasks and the service people that we have working for us really enjoy using it. We chose Ricochet360 for one specific reason. In the insurance industry, it's all about lead generation and we wanted to run a specific marketing campaign using a dialer system that would be efficient all encompassing into one ecosystem and Ricochet360 really filled that need for us.
                                                       Ricochet was very easy in terms of the onboarding process. Their team was very, very specific in terms of what we needed in order to begin with the onboarding process. So I was the point of contact with getting everybody set up. It was very easy, very streamlined. They walked us through the process. If we had any questions, they always made sure to answer our questions for us. However, there's a little bit of a learning curve and that goes to say for almost any piece of new software, Ricochet is very robust. There's a lot of features that you can utilize with the platform. So you need to keep using it. And the more you keep using it, the more you familiarize yourself with all the features, you'll learn to love it as much as we have.
                                                       What I recommend before anyone signs up, not just with Ricochet, but any softwares, schedule a demo. It's really important. I know for us, when we scheduled a demo, I was able to pilot the software. We were very specific with what we wanted to do with our marketing campaigns. And I really wanted to see how the dialer system would work. So the representative, he walked us through exactly how that process works. As a visual guy, it really helped me understand what it is that we're signing up for. So definitely stress the demo.
                                                       And the second part is join a Facebook group for Ricochet360 members. This will give you a chance to ask questions that you may never have thought of. You also will have the ability to find out a little bit about the cons of the system too. What people don't like about it, no system is ever perfect. However, it's important to hear both sides of things. So definitely I would recommend a demo and the Facebook group, and you'll be able to make an educated decision moving forward.

Ricochet360 Reviews (2025)

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