Vonage Business Communications Reviews

I really like the option of a virtual receptionist. As a remote worker, it's vital to have someone "answer" the phone if I miss a call.

So many features are available to integrate, but it does get overwhelming looking through all the options.

Vonage is user-friendly and can work on even a slow internet connection. We can do screen recordings and send a broadcast message as well. Your own Team Members' contact details are easily available. So anytime you need to call them or find email id's, It's all there for you. Also, we can record calls as well which will help us in quality audit & control. There is also an option to check reports on how many calls you made, received, and the call duration as well. Overall it's a great product!

The one thing that I don't like about this product is when it is integrated with any other software like ceipal to make calls. The call logs will not appear on the Vonage call logs. Rest everything is good!

Basic VOIP software that allowed us to easily have remote agents. In the later years was decently reliable.

Support was horrendous. Would take forever to explain to the person what you needed. Would get constantly overbilled and have to spend hours going through the invoice and arguing to get it corrected. Billing was super convoluted. Would take several months to get a credit and our account managers would keep getting switched. Litterarrly had 5 different account managers in an 18 month period and...

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It is very simple to use as it provides support to various things like calls, SMS, and even voice recording. Mobile and desktop apps for Vonage are easy to use. It can connect up to three phones to a single extension and that is the best feature as we don't have to call individually.

It is bit slow and sometimes has a lot of backend issues which takes a bit to get resolved.

There are different features in Vonyage . We have integrated it into our ATS which makes our job a lot easier. We can text with a prospect in a real-time basis. There is no lag in our delays in the call.Vonyage is a great tool

It sometimes gets glitchy with the new updates but after some time it works fine.

Vonage is good platform to be utilized for a business in office and working remotely.

Some of the settings to configure don't keep all of the settings/capabilities that you want and need.

1-Ease of Use2-Very easy integration with other apps3-Multiple Features4-Great Analytics

1-Sometimes the issue occurs with the support

-It's very easy to use. Recently the sotfware changed a lot its appearance but it looks even better. -The costumer service is pretty good -Friendly looking -

-Sometimes it doesn't let me listen to the calls, which is pretty stressing. You have to go to the administrator's account in orther to do so -It doesn't have too much space

The thing I like most about Vonage is the quality of services it provides. Voice quality is also excellent. The range of features such as call recording, voicemails & text messages is also impressive. It is also easily accessible on smartphones.

Sometimes text messages do not open. We have to log out & log in again to open text messages but it happens occasionally.

The features are endless but the best among them is that a user can use it as a simple phone with endless recording, SMS, and Caller ID.

Sometimes it hangs up and is intact which makes it hard to use. But very rarely.

I didn’t like it. I liked hearing all the promises, by the second our payment was taken service is non-existent.

Customer Services/functionality has been horrible!

Budget VOIP calling plans worldwide. Easy pay-as-you-go business model. Robust Infrastructure, quick and customer friendly customer support. Versatility to use it with various softphones/hardphones. Good Call Quality, Business Reports Functionality, User-friendly UI. One of the oldest brands among VOIP service providers.

Vonage should offer more functionality with standard plans. I wish call recording feature was standard for a user, without incurring extra charge every month. Not many cons which I may think of at the moment. I also faced some trouble with their Vonage Business Desktop softphone, after which I switched to X-lite, which runs lag free with Vonage Business Solutions.

I love the price of this software most of all. This had so many more features than our regular phone service and was cheaper! It's fairly easy to use, has quite a few features, and has worked pretty solidly for us for the 6+ months that we've had it. We don't have plans to change at this point.

The only thing I'm a little iffy about was that it wasn't easy to switch our fax line over. We definitely ran into hiccups there, but their customer service team was excellent and we figured it out eventually.

1. Easy to understand and work with. 2. Cost Effective plans. 3. Features like SimulRing, Three-Way Calling, Voicemail, and Call Forwarding are very elite and helpful 4. Its feature of VOIP( Voice Over Internet Protocol) has given Vonage more arena to blossom and help its customers. 5. It is available on web as well on phone, hence it has extended accessiblity 6. The extensions available in Vonage helps one to take the call and call anyone, anywhere. 7. Calls, if missed, can be seen as the Vonage team sends an email regarding calls and voicemails, so there is no delay 8. The text message feature helps me to connect with everyone in case, they mis calls or are in bad network area.

Some times, there is an issue for call drop. But it is minimal and happens due to poor internet connections.

What I like most about Vonage Business is its versatility in the business environment which allows for varied features! It allows any of our employees to work from home yet appear as if they are in the office.

The software's quality is very dependent on the broadband speed that it is connected to. It requires at a minimum at least 200 gigabit pipe line for it to function well...be advised there are some hiccups that happen but they are few and far between.

I like the ease of not having a physical phone that can be a hassle when traveling. We use this in our customer service call center and it allows multiple users to log into a queue and manage calls accordingly. It handles call recordings as well which is great for quality control.

Their system goes down every now and then, outages that has costs us a few customers. We then have to revert to your mobile phones to make outbound calls which is very inconvenient.

The cost and implementation was outstanding

The reliability was not acceptable for our business.

N/A

Charges a saved credit card after service is ported/cancelled.

add on phone numbers were convenient. Price was Ok.

my caller ID will not update and I cannot get the issue escalated.

I like the idea you can use the online phone number through app and work virtually , even out of the country. It is a perfect solution for working at home business.

The pros is the online connection but it also can be a cons due to the dependency on the wi-fi connection and it's quality. Sometimes we get updated info on Vonage in a delay (like missing calls and late notifications) and we might miss potential clients. Text messages can't accept images and it is a huge shortage. I hope Vonage is working on developing this additional feature of allowing sending images and documents over text messages.

Voice to text feature is very important to me as I'm not always in the correct setting to listen to the messages we receive. It's fairly accurate and only seems to have issues with certain accents. The fair pricing and excellent customer service makes Vonage the choice that you are sure to pic.

At this pricing and the quality of the service, I have no cons.

The price was right, and it had in integration with our case management software (Clio) but they could never get it to work on the test account.

The integration with our case management software did not work with a test account platform set up by the salesperson and the salesperson made of lot of false promises.

there are no pros with this company. set up is horrible, no live support

Horrible customer service. no live support or active real time problem resolution exists.

Solid and always working, no issues or limits

Didnt have texting capability abailabke theu vonage

We love that you can create a virtual assistant and transfer calls around the office. It helps my small business appear very professional to our clients!

To get good phones it costs quite a bit of money. We got mid grade phones and they work good but I'm not able to use a headset or have Bluetooth capabilities