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Top Rated VoIP Software with Remote Access/Control in 2026

Verified reviewer profile picture
Verified reviewer profile picture

All user reviews are verified by in-house moderators and provider data by our software research team.  Learn more

Last updated: April 2026

Remote access/control allows users to manage VoIP features from various devices such as phones and desktops. It facilitates team collaboration, quick management, and ease in training situations, enhancing overall accessibility and flexibility. Our reviewers in VoIP software rated this feature as highly important.

4 Best VoIP Software with Remote Access/Control

  • Webex Suite - Highest rated for remote access/control
  • Microsoft Teams
  • GoTo Meeting
  • Zoom Workplace

See other top VoIP products with remote access/control

How we picked the 4 top rated products

We chose the high-performing solutions on this list based on verified user ratings on our site. Depending on available data, qualifying products either had to be among the most user-reviewed or the most searched-for products in the voip software category. They also needed to have sufficient reviews about remote access/control, have a minimum user rating of 3 out of 5 for that feature, and show evidence of U.S. market presence. We then added a distinction for the product with the highest rating for remote access/control based on our proprietary ratings and reviews. Sponsorship or client status has no influence on the selection of these products, but it may impact the order in which products appear.

Details for the 4 best products

Webex Suite logo
4.4
(7.3K)

User insights about the remote access/control feature

Reviewers indicate that Webex Suite's remote access/control capabilities are highly valuable for collaboration, troubleshooting, and providing tech support. They find it easy to install and use on both personal and corporate devices, and appreciate the secure connection for sharing sensitive information. Users report that it is user-friendly and effective for remote monitoring and managing meetings. However, some mention it is buggy and less user-friendly compared to competitors like Microsoft Teams.
“I like that Webex's Remote Access/Control feature makes it easy to collaborate with colleagues and clients in different locations. It offers a secure connection so that sensitive information can be safely shared and accessed. Additionally, this feature allows the user to control another user's computer, which is great for providing tech support and IT assistance.”
Verified reviewer profile picture

Devendra K.

Manager

“You can also collaborate during a cisco webex session, the other party can take control of your screen. it is real time and especially for a support analyst like myself, its one great tool i use to assist users resolve their issues without meeting them physically.”
Verified reviewer profile picture

Hamzat O.

Application Support Analyst

VoIP key features coverage

Webex Suite offers 6 out of the 6 key features for VoIP software identified by reviewers:

Online Voice Transmission4.5
Call Routing4.5
Mobile Access4.4
Voice Mail4.6
Alerts/Notifications4.4
Call Recording4.5

Pros and cons based on 7,395 verified reviews

54% of users rated Webex Suite 5 out of 5 stars, while 2% gave it 1 or 2 stars. To determine these pros and cons insights we analyzed 7,395 reviews and identified the topics where users expressed positive and negative sentiment.

Pros:

Efficient remote collaboration

Robust communication conferencing

Enhanced team collaboration

Interactive webinars

Effective online training

Cons:

Connectivity issues

Browser compatibility problems

Complicated issue management

Navigation and screen issues

User experience challenges

See pros and cons details

Pricing

Starting price:$25 per user/per month|Free version:Available|Free trial:Available

Prices may vary depending on the number of users and features.

Microsoft Teams logo
4.5
(10.9K)

User insights about the remote access/control feature

Reviewers appreciate Microsoft Teams' remote access/control feature for its ease of use and integration with other Microsoft products. They find it helpful for troubleshooting, training, and collaborative work. Users report that it allows for seamless remote work and access from various devices. However, some mention issues with slow performance and difficulties with administrative access. They value the feature for its role in enhancing productivity and supporting remote work environments.
“This tool makes it easy to help out team members who have trouble navigating software and UI's. Remoting into their desktop allows me to diagnose, troubleshoot issues, etc., and help provide support and training on their machine while we are all working remotely.”
JV

Joey V.

Staff Engineer

“This feature has helped me collaborate well with my team while discussing on some topics together remotely during that time if the host approve request control, we can make selections, edits and do other stuffs and release control if done.”
KB

Kamal B.

Student

VoIP key features coverage

Microsoft Teams offers 6 out of the 6 key features for VoIP software identified by reviewers:

Online Voice Transmission4.7
Call Routing4.3
Mobile Access4.4
Voice Mail4.0
Alerts/Notifications4.3
Call Recording4.3

Pros and cons based on 10,931 verified reviews

58% of users rated Microsoft Teams 5 out of 5 stars, while 2% gave it 1 or 2 stars. To determine these pros and cons insights we analyzed 10,931 reviews and identified the topics where users expressed positive and negative sentiment.

Pros:

Remote work facilitation

Effective colleague communication

Enhanced team collaboration

Unified communication platform

Seamless office integration

Cons:

Resource-intensive performance

Inconsistent notifications

Inefficient search functionality

Complex file management

Call management limitations

See pros and cons details

Pricing

Starting price:$4 per user/per month|Free version:Available|Free trial:Available

Prices may vary depending on the number of users and features.

GoTo Meeting logo
4.5
(11.5K)

User insights about the remote access/control feature

Users report that GoTo Meeting's remote access/control feature is secure, easy to use, and essential for remote support and collaboration. They appreciate its seamless integration with third-party apps and the ability to control another user's computer for troubleshooting. Reviewers find it particularly useful for IT support and training, though some mention it is not always consistent or stable. They also highlight its mobile-friendly nature and ease of use for accessing remote systems.
“Remote Access/Control is critical in remote collaboration. When we cannot hand over our pen like in offline meeting, remote access/control gives us that convenience. Remote Access/Control in GoToMeeting is convenient to use, the movement is so smooth.”
TA

Tito A.

Program Development Manager

“This feature of Go To Meetings is our most used and reliable resource. Through employee training, computer issues, or visual learning, being able to access one another's computer remotely is extremely helpful. ”
MD

Maelynn D.

Meter Reading and Billing Services Manager

VoIP key features coverage

GoTo Meeting offers 6 out of the 6 key features for VoIP software identified by reviewers:

Online Voice Transmission4.8
Call Routing4.1
Mobile Access4.4
Voice Mail4.5
Alerts/Notifications4.5
Call Recording4.4

Pros and cons based on 11,525 verified reviews

57% of users rated GoTo Meeting 5 out of 5 stars, while 1% gave it 1 or 2 stars. To determine these pros and cons insights we analyzed 11,525 reviews and identified the topics where users expressed positive and negative sentiment.

Pros:

Seamless remote connectivity

Enhanced team collaboration

Effective webinar hosting

Efficient collaborative sharing

Positive GoToMeeting experience

Cons:

Frequent connection lag

Persistent audio issues

Cumbersome download process

Inferior to competitors

Unstable connection

See pros and cons details

Pricing

Starting price:$14 per user/per month|Free version:Not available|Free trial:Available

Prices may vary depending on the number of users and features.

Zoom Workplace logo
4.6
(14.5K)

User insights about the remote access/control feature

Reviewers highlight that Zoom Workplace's remote access/control feature is essential for collaboration, training, and technical support. They appreciate the ability to control another participant's screen, which is useful for troubleshooting and demonstrations. Users find it easy to use across various devices, though some mention issues with lag and accessibility. They value the feature for its role in maintaining productivity and connectivity, especially during remote work and the pandemic.
“In a meeting, you can use the remote control capability to take control of another participant's screen. You can either request remote control of another person's screen or have control given to you by the other player. Once given permission, you can control their mouse and keyboard, and even copy text from their screen to yours. This is great when you're trying to help out the participants when they are stuck on a lab during training or even fixing an issue for your team member. ”
Verified reviewer profile picture

Dharmendra A.

Manager Cyber Security

“Remote Access/Control in zoom helped me in lot of product demo meetings where I can easily get the report access of the users computer and assess them in solving the issue they are facing with my product.”
Verified reviewer profile picture

R.Manoj A.

Product Manager

VoIP key features coverage

Zoom Workplace offers 6 out of the 6 key features for VoIP software identified by reviewers:

Online Voice Transmission4.6
Call Routing --
Mobile Access4.6
Voice Mail --
Alerts/Notifications4.5
Call Recording5.0

Pros and cons based on 14,521 verified reviews

69% of users rated Zoom Workplace 5 out of 5 stars, while 1% gave it 1 or 2 stars. To determine these pros and cons insights we analyzed 14,521 reviews and identified the topics where users expressed positive and negative sentiment.

Pros:

Effective remote communication

Enhanced team collaboration

High-quality video conferencing

Effective online learning

Versatile webinar hosting

Cons:

Frequent connection issues

Inconsistent audio control

Concerns about security

Limitations of free plan

High cost concerns

See pros and cons details

Pricing

Starting price:$14.99 per user/per month|Free version:Available|Free trial:Not available

Prices may vary depending on the number of users and features.

Other Top Rated VoIP Software with Remote Access/Control in 2026

Zoom Workplace logo

Zoom is an all-in-one collaboration platform

With Team Chat, Phone, AI Companion, and more, Zoom Workplace is the platform for your best work. With Zoom Workplace, you can share your calendar availability, connect with your team, access your work phone on any device, and more.

Read more about Zoom Workplace

Users also considered
GoTo Meeting logo

Online meeting software with HD video conferencing

Get a fast, easy and reliable professional solution that enables customers to connect with colleagues through in-meeting chat or conference calling, and screenshare their presentations, all with the click of a button. The Meeting solution from GoTo Connect pairs productivity with flexibility.

Read more about GoTo Meeting

Users also considered
Microsoft Teams logo

Chat-based workspace in Office 365

Microsoft Teams is a chat-based workspace in Microsoft 365 which lets users collaborate on documents, make voice & video conference calls, view chat logs, and more. Teams has replaced Skype for Business as Microsoft's online meeting solution.

Read more about Microsoft Teams

Users also considered
Webex Suite logo

One app for everything. And everyone.

Webex brings together Calling, Meeting and Messaging modes of collaboration into a seamless, engaging, inclusive and intelligent experience.

Read more about Webex Suite

Users also considered
Ringover logo
Category Leaders

100% cloud phone for startups and SMEs

Ringover allows you to make unlimited VoIP calls to over 110 destinations worldwide - no matter your plan - offering you precise, transparent rates for all other global destinations.

Read more about Ringover

Users also considered
RingEX logo

RingEX - AI meets trusted communications

Designed to give you a flexible, mobile, and powerful cloud phone system. Experience HD-quality web, audio, and video, along with one-click functionality and webinar capabilities with RingCentral Video. Promote collaboration with team messaging, unlimited SMS, and more.

Read more about RingEX

Users also considered
GoTo Connect logo

The first-ever truly unified voice and video solution.

GoToConnect combines the power and reliability of Jive's cloud VoIP phone systems with GoToMeeting's web, audio and video conferencing into one simple, reliable and flexible solution. Users can meet, talk, chat, text and collaborate seamlessly via web browser, desktop application, or desk phone.

Read more about GoTo Connect

Users also considered
FreeConferenceCall.com logo
Category Leaders

Web conferencing and team collaboration solution

FreeConferenceCall.com is a conference management solution designed to help businesses organize, launch & manage meetings with external and internal stakeholders. The audio conferencing functionality lets users connect with participants using VoIP or domestic/local dial-in numbers.

Read more about FreeConferenceCall.com

Users also considered
Aircall logo

AI powered customer communications platform

Make every phone conversation count and give time back to your reps with 100+ CRM, Helpdesk, and software integrations.

Read more about Aircall

Users also considered
CloudTalk logo

Cloud-based call center software for sales and support teams

CloudTalk is a VoIP phone system built for modern companies. Make things easier for your sales and customer support teams with 70+ advanced features and easy-to-setup integrations with your existing business software. It’s the perfect phone system for mid-sized companies. Try a FREE 14-day trial.

Read more about CloudTalk

Users also considered
MiVoice Business Solution logo

AI-powered communications solutions for all industries

MiVoice Business delivers a full communications solution with business phone features, chat and video messaging, audio and video conferencing, collaboration, and AI-integrated contact center capabilities that enables faster and more effective communications.

Read more about MiVoice Business Solution

Users also considered
ZIWO logo

API Based cloud contact center software with CRM Integration

ZIWO is a cloud call center software for sales, marketing, customer support for real or virtual agents. Features include CRM integration, outbound dialer, virtual phone , call tracking, call masking , Agent and Admin Mobile App along with live monitoring of Inbound & Outbound KPI such as IVR, FCR.

Read more about ZIWO

Users also considered
11Sight logo

The shortest path to revenue.

#1 Inbound Video Call Platform for Revenue Teams.

Read more about 11Sight

Users also considered
Zoiper logo

Cross-platform VoIP softphone dialer for SIP and IAX systems

Zoiper is a cross-platform VoIP softphone dialer that allows voice and video calls, plus instant messaging, to be conducted through multiple Private Branch Exchnage (PBX) networks or favoured Session Initiation Protocol (SIP) providers, with smartphone apps also available for iOS and Android devices

Read more about Zoiper

Users also considered
RingByName logo

VoIP solution to streamline client communication

RingByName is a cloud-based communication software, which helps businesses track and manage customer calls across multiple locations. Features include a virtual receptionist, real-time activity tracking, call routing, three-way calling, single sign-on (SSO), and reporting.

Read more about RingByName

Users also considered
Bria logo

VoIP communication and collaboration management solution

Bria is a cloud-based and on-premise VoIP solution that helps businesses manage communication & collaboration via messaging, file sharing, video conferencing & more. The white-label capabilities help organizations design a personalized softphone using custom logos, themes, colors, and configuration.

Read more about Bria

Users also considered
Ultatel Cloud Business Phone System logo

ULTATEL | Phone and Teleommunication Solutions For Business

ULTATEL is a leading and innovating provider of cloud-based telecommunications. We help your business unify voice, chat, and video in a single user-friendly platform.

Read more about Ultatel Cloud Business Phone System

Users also considered
Jitsi logo

Open-source video conferencing platform

Jitsi Meet is an open-source video conferencing software that helps businesses create password-protected virtual meeting rooms to host audio and video calls. Administrators can create custom meeting URLs, mute or remove participants, and share the entire screen or specific applications.

Read more about Jitsi

Users also considered
VirtualPBX logo

Trusted VoIP for any office, anywhere.

Get Unlimited Minutes, Text Messaging, and a VoIP Device for $18/mo***** Save up to 80% off business VoIP today!

Read more about VirtualPBX

Users also considered
NUACOM logo

All-in-one Cloud Phone System for SMBs

NUACOM offers an all-in-one Cloud phone system for SMBs that need a modern, fully scalable business communication solution. The platform offers over 50 business-class features to help boost productivity, connect departments, and centralize telephony for all locations.

Read more about NUACOM

Users also considered
Vonix logo

Communication tools for modern businesses

Vonix VoIP offers flexible, high-quality voice solutions built for businesses of all sizes. Get affordable, reliable service with advanced features like call routing, conferencing, and mobile integration to keep your team connected.

Read more about Vonix

Users also considered
TalkChief logo

TalkChief: Your Modern Business Phone

Leverage our robust capabilities, including Teams & Members, IVR, Queues, Smart Spam Detection, and the configuration of Fixed, Dynamic, and Random ID numbers. With these features in place, you can construct personalized call flow routing based on skill or time, enhancing the efficiency of your team

Read more about TalkChief

Users also considered
Talkroute logo

Virtual phone system for communicating with customers

Talkroute is a virtual phone system designed to help businesses manage voicemail, route calls and communicate with customers via various channels. It offers an audio library, which includes several prompts for agents to create custom greetings for clients.

Read more about Talkroute

Users also considered
CloudCall logo

Advanced, cloud-based computer telephony integration

CloudCall powers smarter conversations for CRM-driven teams in staffing and recruiting, professional services, customer service, call center, and more -- across the globe.

Read more about CloudCall

Users also considered
Phone.com logo

Communicate Better

Phone.com provides you with Voice over Internet Protocol (VoIP) technology to connect your phone to an existing internet connection to make phone calls.

Read more about Phone.com

Users also considered

Key features for VoIP software

Based on GetApp's analysis of verified user reviews collected between July 2021 and August 2024.

  • Online Voice Transmission: Reviewers highlight clear and reliable voice transmission, cost savings, and flexibility across devices, ensuring high-quality communication even in varied network conditions. 93% of reviewers rated this feature as important or highly important.
  • Call Routing: Users appreciate the ability to customize call routing based on rules such as time, location, and availability, enhancing efficiency and ensuring calls reach the appropriate destination. 91% of reviewers rated this feature as important or highly important.
  • Mobile Access: Reviewers value the ability to make and receive calls, check messages, and access contacts and files remotely, which supports effective work on the go. 90% of reviewers rated this feature as important or highly important.
  • Voice Mail: Users mention the ease of accessing and managing voicemails via email, transcription features, and the ability to customize greetings and organize messages. 88% of reviewers rated this feature as important or highly important.
  • Alerts/Notifications: Reviewers highlight timely notifications for missed calls, voicemails, and system updates, which help users stay informed and manage communications effectively. 83% of reviewers rated this feature as important or highly important.
  • Call Recording: Users find call recording essential for training, quality assurance, and compliance, appreciating the accessibility, clarity, and additional features like transcription. 79% of reviewers rated this feature as important or highly important.