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PagerDuty
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Incident Management & Operations Performance Software
Table of Contents
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PagerDuty - 2026 Pricing, Features, Reviews & Alternatives
All user reviews are verified by in-house moderators and provider data by our software research team. Learn more
Last updated: December 2025
PagerDuty overview
What is PagerDuty?
PagerDuty is a cloud software that connects people, systems and data into a single view - creating visibility and actionable intelligence across their operations. PagerDuty's SaaS alerting and incident tracking system helps IT operations and DevOps engineers resolve critical errors in their IT systems as quickly as possible.
PagerDuty integrates with all IT infrastructure monitoring tools such as Splunk, New Relic, Nagios, Zenoss and others, and handles the people part of the equation: alerting (via phone, SMS, email), on-call scheduling for teams, and automatic escalation of critical issues. Trusted by Fortune 500 companies and startups alike, PagerDuty customers include Microsoft, National Instruments, Electronic Arts, Adobe, Rackspace, Etsy, Square and Github.
Key benefits of using PagerDuty
When your systems go down, PagerDuty will wake you up. You choose how you want to be alerted - via phone, SMS or email, to multiple numbers, with retries.
Integrate all your existing monitoring tools
PagerDuty works great with almost all monitoring tools including: Nagios, Icinga, Keynote, New Relic, Pingdom, Cloudkick, Circonus, Splunk, Zenoss, Monit, Munin, SolarWinds and many others. If it can send email, it works with PagerDuty.
Native apps with push notifications
iOS and Android native apps with push notifications and a cross-platform mobile website ensure you can respond to alerts wherever you are, even on the go.
On-call duty scheduling
Easily set up schedules to fairly share on-call duty responsibilities with your team.
Automatic escalation of alerts
If you're paged but don't respond in time, the alert is auto-escalated to a team member. Ensures nothing slips through the cracks - ever.
Reliable, distributed architecture
PagerDuty's infrastructure is fully replicated in multiple data centers with fast failover when problems occur.
Works internationally (Yes, really!)
Phone alerts can be delivered to over 170 countries and territories; SMS alerts are available virtually worldwide.
Starting price
per month
Alternatives
with better value for money
Pros & Cons
Alert and Incident Management
Incident Management
Mobile Application
Scheduling
Complex and confusing scheduling
PagerDuty’s user interface
PagerDuty pros, cons and reviews insights
To determine these pros and cons insights, we analyzed responses from
Overall rating
Value for money
4.2
Features
4.4
Ease of use
4.3
Customer support
4.4
Reviews sentiment
What do users say about PagerDuty?
There are some other alternatives that seem interesting these days, like FireHydrant’s Signals, that might replace them in the market just due to them keeping up today with the newest incident response patterns.
Select to learn more
Who uses PagerDuty?
Based on 219 verified user reviews.
Company size
Enterprises
Small Businesses
Midsize Businesses
Top industries
Use cases
PagerDuty's key features
Most critical features, based on insights from PagerDuty users:
All PagerDuty features
Features rating:
PagerDuty awards
PagerDuty alternatives
PagerDuty
Starting from
10
Per month
ilert
Starting from
No pricing info
Datadog
Starting from
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Site24x7
Starting from
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PagerDuty pricing
Value for money rating:
Starting from
10
Per month
Per Feature
User opinions about PagerDuty price and value
Value for money rating:
To see what individual users think of PagerDuty's price and value, check out the review snippets below.
Imran A.
EMEA ITS Manager
Kenneth D.
Devops Engineer
PagerDuty integrations (217)
Integrations rated by users
We looked at 219 user reviews to identify which products are mentioned as PagerDuty integrations and how users feel about them.
Integration rating: 5.0 (2)
“The tickets for the support project are handled via the Jira Service management software. PagerDuty when integrated with Jira, helps in notifying about the important tickets as and when they come in the Jira software queue.”
Anonymous R.
Consultant C2
Integration rating: 4.6 (5)
Integration rating: 4.8 (4)
Integration rating: 4.5 (2)
Integration rating: 4.5 (2)
Integration rating: 4.0 (2)
Integration rating: 5.0 (1)
Integration rating: 4.0 (1)
Integration rating: 5.0 (1)
Integration rating: 4.0 (1)
Integration rating: 5.0 (1)
Integration rating: 5.0 (1)
Integration rating: 5.0 (1)
Integration rating: 4.0 (1)
Integration rating: 5.0 (1)
Integration rating: 4.0 (1)
Integration rating: 5.0 (1)
Integration rating: 4.0 (1)
Integration rating: 5.0 (1)
Integration rating: 5.0 (1)
Integration rating: 5.0 (1)
Integration rating: 5.0 (1)
PagerDuty support options
Typical customers
Platforms supported
Support options
Training options
PagerDuty FAQs
PagerDuty has the following typical customers:
Large Enterprises, Mid Size Business, Non Profit, Public Administrations, Small Business
These products have better value for money
Q. What languages does PagerDuty support?
PagerDuty supports the following languages:
English
Q. Does PagerDuty support mobile devices?
PagerDuty supports the following devices:
Android, iPad, iPhone
Q. Does PagerDuty offer an API?
Yes, PagerDuty has an API available for use.
Q. What level of support does PagerDuty offer?
PagerDuty offers the following support options:
FAQs/Forum, Email/Help Desk, Phone Support, Knowledge Base, Chat
