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Sunrise ITSM
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Revolutionise your ITSM with our service desk software.
Table of Contents
Is this product right for your business?
Find out with a
Sunrise ITSM - 2026 Pricing, Features, Reviews & Alternatives
All user reviews are verified by in-house moderators and provider data by our software research team. Learn more
Sunrise ITSM overview
What is Sunrise ITSM?
With over 30 years of industry experience, our service desk software is tailored to seamlessly adapt to your organisation’s needs.
What sets us apart is our unparalleled suite of over 30 configurable modules, allowing businesses to customise their service management platform precisely. These modules include incident management, change management, a self-service portal, a knowledge hub, service-level agreements, and much more. From automating routine tasks to enabling self-service capabilities, our software streamlines IT processes with unmatched efficiency.
For enhanced security, we offer a UK-hosted SaaS option, ensuring that your data is protected with the highest standards of security and compliance.
Key benefits of using Sunrise ITSM
Our software turns tedious tasks into seamless automated workflows using a no-coding graphical process builder. With our ChatGPT integration, you can handle routine queries effortlessly with smart, automated responses.
- Seamless Integrations: Our REST API enables you to effortlessly sync with other business applications like Teams, Jira, and Slack. Say goodbye to app-hopping and hello to a single source of truth.
- Enhanced Security for Better Protection: Choose our UK-hosted SaaS option for top-tier protection.
- An Outstanding End-User Experience: End-users can manage their tickets through multiple channels, including Microsoft Teams and a self-service portal, where they can also search knowledge articles.
- Improved Service Level Agreement Compliance: Effortlessly manage service level agreements and monitor progress to ensure your team remains on schedule. It's the ideal tool for maintaining operational efficiency and meeting your commitments consistently.
- Robust Reporting and Analytics: Our tool, recognised for SDI reporting compliant best practices, ensures adherence to industry standards. Additionally, our integration with Power BI provides advanced analytical insights into your data.
Starting price
per month
Alternatives
with better value for money
Sunrise ITSM’s user interface
Sunrise ITSM reviews
Overall rating
4.4
/5
10
Positive reviews
90
%
- Value for money
- Ease of use
- Features
- Customer support
- Likelihood to recommend9/10
5
4
3
2
1
5
4
1
0
0
Who uses Sunrise ITSM?
Based on 10 verified user reviews.
Company size
Enterprises
Small Businesses
Midsize Businesses
Top industries
Use cases
Sunrise ITSM's key features
Most critical features, based on insights from Sunrise ITSM users:
All Sunrise ITSM features
Features rating:
Sunrise ITSM alternatives
Sunrise ITSM
Starting from
40
/user
Per month
Zendesk Suite
Starting from
55
Per month
LiveChat
Starting from
24
Per month
TeamSupport
Starting from
45
Per month
Sunrise ITSM pricing
Value for money rating:
Starting from
40
/user
Per month
User opinions about Sunrise ITSM price and value
Value for money rating:
Sunrise ITSM integrations (19)
Integrations rated by users
We looked at 10 user reviews to identify which products are mentioned as Sunrise ITSM integrations and how users feel about them.
Integration rating: 5.0 (1)
“This was vital for being able to log calls without needed to take phone calls, as well as being able to update customers on status and progress”
John G.
Senior DBA
Sunrise ITSM support options
Typical customers
Platforms supported
Support options
Training options
Sunrise ITSM FAQs
Sunrise ITSM has the following pricing plans:
Starting from: £40.00/month
Pricing model: Subscription
Free Trial: Available | (No Credit Card required)
These products have better value for money
Q. Who are the typical users of Sunrise ITSM?
Sunrise ITSM has the following typical customers:
Large Enterprises, Mid Size Business, Non Profit, Public Administrations, Small Business
Q. What languages does Sunrise ITSM support?
Sunrise ITSM supports the following languages:
English
Q. Does Sunrise ITSM support mobile devices?
Sunrise ITSM supports the following devices:
Android, iPad, iPhone
Q. Does Sunrise ITSM offer an API?
Yes, Sunrise ITSM has an API available for use.
Q. What other apps does Sunrise ITSM integrate with?
Sunrise ITSM integrates with the following applications:
Microsoft SharePoint, Automox, Jira, Microsoft Planner, Microsoft 365 Copilot, Docusign, Lansweeper, Pipedrive, Microsoft Teams, Splashtop, Microsoft Exchange, Textlocal, Slack, ChatGPT, Workday HCM, Microsoft Intune, Mailchimp, Microsoft Power BI, Microsoft Power Automate
Q. What level of support does Sunrise ITSM offer?
Sunrise ITSM offers the following support options:
Phone Support, Knowledge Base, Email/Help Desk, FAQs/Forum