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Splunk On-Call

IT & DevOps Incident Management

Table of Contents

Is this product right for your business?

Find out with a

Splunk On-Call - 2026 Pricing, Features, Reviews & Alternatives

All user reviews are verified by in-house moderators and provider data by our software research team. Learn more

Last updated: August 2025

Splunk On-Call overview

What is Splunk On-Call?

With Splunk On-Call (formerly VictorOps), on-call isn't a four-letter word. Our incident management software aligns log management, monitoring, chat tools, and more, for a single-pane-of-glass into system health. Using this IT and DevOps system data, we support automated alerting, centralized information, and essential documentation. Teams receive context-rich notifications and collaborate cross-functionally to empower fast, efficient incident resolution, and reduced downtime.

Key benefits of using Splunk On-Call

Alert Routing: Intelligently route actionable incidents to the right teams (using SMS, email, or phone) for real-time response.

Alert Parameters: Quiet alert noise by changing the state of alerts based on customizable parameters.

Alert Annotation: Reduce mean time to resolution (MTTR) by delivering alerts that include links to documentation from internal wikis, runbooks, graphs (from Boundary, Datatdog, etc.), or links to past retrospective reports.

Timeline: Gain clear situational awareness over all alerts coming off your system to track who has been notified and actions being taken for incident resolution.

Incident Pane: Pull additional support into the firefight with a filterable view of critical alarms that allows users to acknowledge or re-route alerts to one or more teams.

Chat: Ensure clear communication and collaboration with teams during the remediation process using VictorOps' native chat functionality or through integrations with third party providers such as Slack or HipChat.

Live Call Routing: Initiate a conference bridge and invite users with just a couple of clicks for synchronous incident communications.

Scheduling: Set up your on-call team rotations using standard, follow the sun, or custom scheduling options.

Reporting & Documentation: Continue to learn and adapt from each incident using detailed reporting tools for use in post mortem and retrospective reviews.

Enterprise Communication: Ensure appropriate business constituents are up to speed on outage communication via first party Statuspage.io integration.

Integrations: Get up and running quickly with the tools you already use with a rich collection of OOTB integration options or using the VictorOps API.

Native Mobile Support: Keep up to speed on incidents using native Android and iPhone applications.

Starting price

10per user /
per month

Alternatives

with better value for money

Splunk On-Call’s user interface

Ease of use rating:

4.5

(32)

Splunk On-Call pros, cons and reviews insights

To determine these pros and cons insights, we analyzed responses from

Overall rating

Reviews sentiment

3-4(13)

5(19)

What do users say about Splunk On-Call?

Easiest program to integrate and deploy for developer response toward code break, bug fix, customer request resolution.

Select to learn more

Who uses Splunk On-Call?

Based on 32 verified user reviews.

Company size

Enterprises

Small Businesses

Midsize Businesses

Top industries

Computer Software

Information Technology and Services

Retail

Internet

Others

Use cases

- Not enough reviews

Splunk On-Call's key features

Most critical features, based on insights from Splunk On-Call users:

Alerts/Escalation

5.0

(2)

Reporting/Analytics

4.0

(1)

Incident management

5.0

(1)

Incident reporting

5.0

(1)

Mobile alerts

5.0

(1)

Knowledge base management

3.5

(2)

All Splunk On-Call features

Features rating:

4.2

(32)

Activity dashboard

4.0

(1)

Audit trail

4.0

(1)

Issue tracking

5.0

(1)

Real-Time reporting

4.0

(1)

Uptime reporting

5.0

(1)

API

(0)

Automated scheduling

(0)

Chat/Messaging

(0)

Collaboration tools

(0)

Event Tracking

(0)

Monitoring

(0)

Performance monitoring

(0)

Purchasing & receiving

(0)

Real-Time updates

(0)

Reporting & statistics

(0)

Third-Party integrations

(0)

Splunk On-Call alternatives

Splunk On-Call

4.5

(32)

Starting from

/user

Per month

Free trial

Free version

Ease of Use

4.3

Features

4.2

Value for Money

4.6

Customer Support

4.5

PagerDuty

4.6

(219)

learn more

Starting from

No pricing info

Free trial

Free version

Ease of Use

Features

Value for Money

Customer Support

Pulseway

4.7

(310)

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Starting from

No pricing info

Free trial

Free version

Ease of Use

Features

Value for Money

Customer Support

Datadog

4.6

(356)

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Starting from

No pricing info

Free trial

Free version

Ease of Use

Features

Value for Money

Customer Support

Splunk On-Call pricing

Value for money rating:

4.6

Pricing plans

Pricing details:

Free plan

Free trial

Subscription

Starter

/user

Per month

Features included:

Ad Hoc Shift Overrides
Advanced Splunk Integrations
Chatops Collaboration
Incident Rerouting
On-Call Schedule Details
REST API
Route Alerts to Private Slack Channels
Suggested Responders
Unlimited Domestic SMS Notifications

Growth

/user

Per month

Features included:

Ad Hoc Shift Overrides
Advanced Splunk Integrations
Chatops Collaboration
Incident Rerouting
On-Call Schedule Details
REST API
Route Alerts to Private Slack Channels
Suggested Responders
Unlimited Domestic SMS Notifications

Enterprise

/user

Per month

Features included:

Ad Hoc Shift Overrides
Advanced Splunk Integrations
Chatops Collaboration
Incident Rerouting
On-Call Schedule Details
REST API
Route Alerts to Private Slack Channels
Suggested Responders
Unlimited Domestic SMS Notifications

User opinions about Splunk On-Call price and value

Value for money rating:

4.6

(32)

To see what individual users think of Splunk On-Call's price and value, check out the review snippets below.

“Very customizable, easy to use, and fantastic support. This has really made managing alerts and on-call so much easier, and we've always had helpful and friendly support when needed.”