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Top Rated Issue Tracking Software with Email Management in 2026 - Page 2

Last updated: March 2026

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97 software options

Backlog logo

Online project management tool for developers

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Backlog is an all-in-one online project management tool for developers, with bug tracking, issue tracking, wiki, version control, gantt charts & burndown charts

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ACMP Suite logo

Keep clients running!

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In a world full of unpredictability, choosing the right partner is crucial. We are your guide on the path to greater simplicity and efficiency. ACMP offers modular and scalable solutions for your specific challenges in the IT department.

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Naverisk logo

Remote monitoring & management for managed service providers

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Naverisk is an All-in-One remote monitoring and management (RMM) solution designed for managed service providers with device monitoring and ticketing system built in

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Vivantio logo

Flexible Software. Focused Service.

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Configure multiple SLAs per ticket type with defined milestones such as response, diagnose and fix. Escalation and routing rules mean you'll never miss a deadline.

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ServiceNow Customer Service Management logo

Automate requests and deliver effortless experiences

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ServiceNow Customer Service Management (CSM) is a comprehensive product designed simplify and improve the customer service experience. With CSM, companies can streamline their processes, automate their workflows, and provide self-service options for customers to engage on their channel of choice.

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Faveo Helpdesk logo

Faveo Helpdesk helps simplify the customer support process

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Faveo Helpdesk has served various clients across the globe to track and manage customer support. It helps your team stay organized. Faveo is integrated with email, phone, chat, social media (Facebook, Twitter), and many third-party applications. It is easy to install, easy to use, and cost-effective.

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Userback logo

Understand what users want, and build what they love.

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Userback is a visual feedback and issue tracking solution that makes it easy for software teams to collect and manage feedback, feature requests, and bug reports from their users. Collect visual feedback with annotated screenshots, video recordings, and more so that you can manage feedback faster.

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HappyFox Help Desk logo

Helpdesk, customer support software

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HappyFox is a cloud based, all-in-one help desk and customer support software. HappyFox's ticketing system enables the quick resolution of customers' issues via an efficient customer support workflow. The platform provides a built-in knowledge base, community forum and end-user support portal.

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Giva logo

Cloud based help desk software for businesses of all sizes

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Giva is a cloud-based, HIPAA compliant ITIL help desk software for any size organization. Highly customizable, but easy to deploy and accessible via mobile, tablet and desktop, eHelpDesk provides features for measuring customer satisfaction, responsiveness and team productivity.

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TOPdesk logo

The service management platform that makes service happen

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TOPdesk is a service management platform for busy IT service teams that want to get things done. Packed with features and templates for processes like Incident Management, Asset Management and Change Management, TOPdesk is ready to use and quick to personalize. Our in-house experts are here to help.

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Groove logo
Category Leaders

Cloud-based helpdesk solution for small businesses

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Groove enables teams small or large to stay on the same page and provide there customers with the personalized experience they deserve.

Groove is built for growing teams. You’ll get everything you need to be more productive and make your customers happier, without the hassle of a complicated helpdesk.

And it’s a more personal experience for your customers…

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Project Insight logo

Cloud-based software for managing projects and related tasks

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Empowers team members to escalate problems that arise on tasks and projects, in order to resolve them faster. Issues can be posted on tasks, project or folder.

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Marker logo

Visual bug reporting tool

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Marker.io is a visual bug tracking tool which enables users to capture & report visual bugs, ideas & tasks in Jira, Trello, GitHub, Gitlab, Asana, & more

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Kayako logo

AI-enabled unified customer service platform

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Kayako - Issue Tracking Software made personal and simple with a unified customer service platform that helps you build closer relationships.

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Web Help Desk logo

IT asset and knowledge management

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Web Help Desk by SolarWinds is a customizable help desk & IT asset management solution for businesses within industries such as education, healthcare, government, & more. It offers features for managing IT assets, IT services, knowledge, remote support, SLA, time & billing, workflows, & more.

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Usersnap logo

Usersnap helps software companies to collect user feedback

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Usersnap is a user feedback platform designed for product teams to gather product-specific insights, accelerate user testing, and improve stakeholder feedback loops.

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Alloy Navigator logo

Award winning IT Asset Mgmt and Service Mgmt platform

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Alloy Navigator is an all-inclusive IT Service and Asset Management solution that provides thoughtful answers to your toughest IT challenges.

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Bird Eats Bug logo

Spend less time on bugs: screen recording + technical logs.

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By combining screen recording with technical logs, Bird Eats Bug saves on average 2-4 hours/user/day on dealing with technical issues. The tool requires no technical setup so any company can start using it within a few minutes to achieve efficiency gains from Day 1.

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Tracker logo

Customer Service and Support Management Software

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Tracker provides adaptable tools to help streamline the issue tracking process, manage workloads, increase productivity, and directly impact the bottom line.

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Vision Helpdesk logo

Help Desk, Live Chat Software, and ITSM / ITIL Service Desk

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Multi Channel Help Desk Ticketing Software, Staff Collaboration, Task management, Ticket billing, Gamification, Workflow, SLA, Escalation, Macros and more..

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Cayzu logo

Cloud Based Ticket Management & Help Desk Software

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Cayzu Help Desk allows you to handle a variety of issues with a beautiful and easy to use interface. Track every ticket, track email conversations, and track where the fires are. Prioritize and categorize tickets while automating repetitive tasks and analyzing your workflow.

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NABD System logo

Omnichannel Customer support & Help Desk software-FREE PLAN

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Simple, scablable & powerful issue tracking solution with advanced workflow for managing and automating issues resolution life cycle with smart guidance and SLA

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HelpSpace logo

Customer Support Software for SMBs

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HelpSpace is a cloud-based customer support solution specifically built to provide support to teams and companies. To get a competitive edge in the market, the software provides users with features such as an intuitive interface, team inboxes, self-service sites, and multiple inbound channels.

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EcholoN logo

Helpdesk software for managing customer service processes

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EcholoN is a customer service management software designed to help businesses handle quality control processes, documents, workplace emergencies, IT issues, inventory, communications, help desk, assets, projects, and more on a centralized platform.

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CivicPlus SeeClickFix 311 CRM logo

311 request and work management application

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SeeClickFix 311 CRM enables efficient resident-government communication, streamlining request management and enhancing engagement with reporting tools.

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