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Top Rated IT Management Software with Access Controls/Permissions in 2026

Verified reviewer profile picture
Verified reviewer profile picture

All user reviews are verified by in-house moderators and provider data by our software research team.  Learn more

Last updated: March 2026

Access controls and permissions are important for IT management software as they ensure security by defining user roles and access levels, manage resource allocation, prevent unauthorized access, and facilitate compliance with regulations. Our reviewers in IT management software rated this feature as important.

6 Best IT Management Software with Access Controls/Permissions

Product
User rating
Starting price
Freshservice logo
4.5
(663)
29
per user/per month
visit website
Splashtop logo
4.7
(730)
6
flat rate/per month
visit website
ManageEngine Endpoint Central logo
4.6
(1.4K)
795
per user/per year
visit website
Remote Desktop Manager logo
4.6
(412)
Empty state illustration for "No pricing info"

No pricing info

visit website
monday.com logo
4.6
(5.7K)
9
per user/per month
visit website
GitLab logo
4.6
(1.2K)
29
per user/per month

See other top IT Management products with access controls/permissions

How we picked the 6 top rated products

We chose the high-performing solutions on this list based on verified user ratings on our site. Depending on available data, qualifying products either had to be among the most user-reviewed or the most searched-for products in the IT Management software category. They also needed to have sufficient reviews about access controls/permissions, have a minimum user rating of 3 out of 5 for that feature, and show evidence of U.S. market presence. We then added a distinction for up to three products based on our proprietary ratings and reviews: Highest rated, Highly rated for access controls/permissions, and Highly rated for free version. Sponsorship or client status has no influence on the selection of these products, but it may impact the order in which products appear.

Details for the 6 best products

Freshservice logo

Freshservice

Reviews Sentiment
 
 
 
1-2(9)
3-4(257)
5(397)
Key Features
Real-Time Monitoring4.5
Patch Management4.0

User insights about the access controls/permissions feature

Reviewers appreciate Freshservice's access controls/permissions for their flexibility and security. They find the ability to customize roles and permissions from scratch valuable for protecting sensitive data. Users note the importance of these controls for segregating teams and ensuring confidentiality, though some desire more granular options and better integration with AD.
Verified reviewer profile picture

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“We want more granular control of agent admin permissions, and more granular control of which requesters can see which tickets. Freshservice has moderate functionality here, but a little more work on this would go a long way.”
OB

Olly B.

Senior IT Operations Specialist

“I enjoy being able to give specific permissions and access on a granular and individual level to minimize risk.”
Verified reviewer profile picture

Martin R.

IT Systems Enginner II

Starting price
29per user /
per month
visit website
Pros and Cons based on 663 verified reviews
Verified reviewer profile picture

Easy setup and configuration

Effective helpdesk management

Comprehensive automation features

Limited reporting capabilities

Issues with email notifications

See pros and cons details
Splashtop logo

Splashtop

Reviews Sentiment
 
 
 
1-2(12)
3-4(140)
5(578)
Key Features
Real-Time Monitoring4.7
Patch Management

User insights about the access controls/permissions feature

Reviewers appreciate Splashtop's access controls/permissions for their ease of use and setup. They find it beneficial for assigning specific access levels to users and devices, enhancing security by preventing unauthorized access. Users highlight the ability to revoke permissions easily and the feature's role in protecting sensitive data. They say it integrates well with OOB/MFA for additional security.

See related user reviews

“This was one of our highest priorities and a place where Splashtop provided the access control we required and that was missing from our previous solution, TeamViewer. Splashtop makes it easy to revoke permissions from employees and technicians that leave the company and prevent any "back-doors" from being setup by users and technicians. Surprisingly, our previous product made it virtually impossible to prevent unwanted access.”
JP

Jim P.

IT Director

“I like that Access Control in Splashtop allows me to control which users and devices are able to access the system. This is really beneficial for businesses that need to ensure that only certain people have access to certain features and data, and it also helps to protect against unauthorized use or hacking. Additionally, Access Control provides additional security by allowing users to set different permissions for different levels of access to the system.”
HM

Horacio M.

Owner

Starting price
6flat rate /
per month
visit website
Pros and Cons based on 730 verified reviews

Reliable support services

Simple setup process

Convenient remote access

Effortless deployment

Occasional connection lag

Inconsistent issue resolution

Frequent connection issues

See pros and cons details
ManageEngine Endpoint Central logo

ManageEngine Endpoint Central

Reviews Sentiment
 
 
 
1-2(15)
3-4(467)
5(923)
Key Features
Real-Time Monitoring
Patch Management4.6

User insights about the access controls/permissions feature

Reviewers indicate that ManageEngine Endpoint Central's access controls/permissions are crucial for maintaining security. They appreciate the granular control and integration with AD, allowing administrators to lock down endpoints and restrict user access to necessary resources. Users find the setup straightforward and valuable for adhering to security guidelines and compliance requirements.
Verified reviewer profile picture

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“The "Access Controls/Permissions" feature in ManageEngine Endpoint Central is a critical component for maintaining security and ensuring that only authorized users have access to specific resources and functionalities within the system”
DK

Deepak K.

Lead, Cloud Admin

“Giving access/permissions is quite simple through the admin tab, straight forward, just keep in mind that most amendments are processed through the admin area, rather than whatever page you're clicking amend on.”
Verified reviewer profile picture

Harry S.

Systems and Digital Marketing Administrator

Starting price
795per user /
per year
visit website
Pros and Cons based on 1,405 verified reviews
Verified reviewer profile picture

Streamlined IT operations

Unified endpoint management

Comprehensive inventory control

Frequent technical issues

Complex navigation interface

See pros and cons details
Remote Desktop Manager logo

Remote Desktop Manager

Reviews Sentiment
 
 
 
1-2(3)
3-4(138)
5(271)
Key Features
Real-Time Monitoring4.1
Patch Management4.0

User insights about the access controls/permissions feature

Reviewers value Remote Desktop Manager's access controls/permissions for their simplicity and effectiveness. They highlight the role-based access control (RBAC) and the ability to isolate users to specific projects. Users appreciate the security and audit logs for tracking connections, which are essential for compliance with regulations like HIPAA.

See related user reviews

“I can securely manage who has access to what and even view connections through audit logs. This is critical to know which employee connected to which customer.”
SA

Stephane A.

CTO

“With HIPAA laws and compliance you need to be able to control the access and permission of remote access and this is done EFFORTLESSLY.”
CO

Cindy O.

Owner

Starting price
Empty state illustration for "No pricing info"

No pricing info

visit website
Pros and Cons based on 412 verified reviews

Centralized credential management

Efficient server sharing

Slow performance speed

See pros and cons details
monday.com logo

monday.com

Reviews Sentiment
 
 
 
1-2(71)
3-4(1,933)
5(3,710)
Key Features
Real-Time Monitoring
Patch Management

User insights about the access controls/permissions feature

Reviewers find monday.com's access controls/permissions easy to set up and manage. They appreciate the role-based access and the ability to customize permissions for different users. Users note the importance of this feature for data security and workflow efficiency, though some mention the need for higher-tier plans to access more advanced controls.

See related user reviews

“ Access controls and permissions within monday.com are fundamental to maintaining data security, promoting collaboration, ensuring compliance, and optimizing workflow efficiency. ”
sc

shonika c.

Associate Supply chain

“I love that the permissions and access controls are monitored on your own accord. You can customize your settings and use Monday.com as a trusted source. ”
JF

Justine F.

Teacher

Starting price
9per user /
per month
visit website
Pros and Cons based on 5,714 verified reviews

Boosts team productivity

Effective progress tracking

Enhanced organization capabilities

Visual task management

Highly customizable platform

High costs for small teams

Overwhelming email notifications

Occasional performance issues

Limited mobile functionality

See pros and cons details
GitLab logo
Reviews Sentiment
 
 
 
1-2(7)
3-4(423)
5(785)
Key Features
Real-Time Monitoring
Patch Management

User insights about the access controls/permissions feature

Reviewers highlight GitLab's robust access controls/permissions, noting its hierarchical user roles like visitor, reporter, developer, maintainer, and owner. They appreciate the flexibility in assigning roles and the integration with SAML/SSO. Users find it easy to manage permissions, ensuring only authorized individuals access specific projects and code, which helps maintain code integrity and supports compliance.

See related user reviews

“The admin account can grant access to repositories or functionalities as it is needed. There are a couple of ready-to-go roles which consist of some most popular permission sets. It saves a lot of time. Each of the roles or single account permissions can be modified to suit all necessities.”
PP

Piotr P.

QA Automation Engineer

“GitLab has various user roles with differing rights, including visitor, reporter, developer, maintainer, and owner. Administrators can grant or restrict access according to each team member's job and duties thanks to this hierarchical framework. Approval of merge requests and code merging into the main branch are governed by permissions. This guarantees the necessary evaluation and consent of code modifications by assigned team members prior to merging, preserving the integrity and quality of the code.”
NM

NOMPILO M.

Learner-ship

Starting price
29per user /
per month
Pros and Cons based on 1,215 verified reviews

Comprehensive source control

Robust version control

Efficient code management

Streamlined testing automation

Enhanced team collaboration

Slow performance speed

Complex navigation interface

Steep learning curve

Subpar user experience

See pros and cons details

Other Top Rated IT Management Software with Access Controls/Permissions in 2026

Reftab logo

Reftab

Category Leaders

Platform for both hardware and software asset tracking.

visit website
Reftab is an asset management and tracking solution for businesses to track IT hardware assets, licenses, and accessories. The cloud-based tool offers features including a check in and check out functionality, barcode and QR-code scanning, loan tracking, asset reservations, reporting, and more.

Read more about Reftab

Users also considered
Freshservice logo

Freshservice

A complete IT service management (ITSM) tool for business

visit website
Freshservice offers complete ITSM workflow automation with best-in-class ticketing, powerful CMDB, Service Catlog, KnowledgeBase & more for your Service Desk.

Read more about Freshservice

Users also considered
NinjaOne logo

NinjaOne

Unified endpoint management & IT automation platform

visit website
NinjaOne is the leading unified IT operations platform, providing a seamless, single-pane solution to manage endpoints and support end-users. Ninja reduces complexity, drives technician efficiency and gives IT teams full control over managed IT assets.

Read more about NinjaOne

Users also considered
Splashtop logo

Splashtop

Category Leaders

Remote access and remote support for specific use-cases.

visit website
Splashtop streamlines IT with on-demand aid via SOS, unattended device access with Remote Support, and advanced management in Enterprise. Efficient, secure, and high-performance remote solutions tailored for modern IT needs.

Read more about Splashtop

Users also considered
ManageEngine Endpoint Central logo

ManageEngine Endpoint Central

Desktop, mobile device & patch management software

visit website
Endpoint Central is integrated desktop & mobile device management software that helps in managing servers, laptops, desktops, mobiles & tablets from a central location

Read more about ManageEngine Endpoint Central

Users also considered
ManageEngine ADManager Plus logo

ManageEngine ADManager Plus

Active Directory Management and Reporting Solution

visit website
ADManager Plus simplifies daily IT operations by unifying Active Directory, Microsoft 365, Google Workspace, and Exchange management. It automates tasks like provisioning and cleanup, offers 200+ reports, and enables secure delegation for efficiency.

Read more about ManageEngine ADManager Plus

Users also considered
N-sight RMM logo

N-sight RMM

Cloud-based remote monitoring and management platform

visit website
N-sight RMM is a cloud-based remote monitoring and management (RMM) platform designed to assist with managing, maintaining, and protecting IT.

Read more about N-sight RMM

Users also considered
AlertOps logo

AlertOps

Incident & response management tool for IT & DevOps teams

visit website
Respond to incidents faster. Send rich alerts - with links - to all your teams as needed based on type, severity, or skillset.

Read more about AlertOps

Users also considered
Zoho Sprints logo

Zoho Sprints

Agile project management for software development teams

visit website
Zoho Sprints is a collaborative, agile project planning & tracking solution for agile teams, with scrum, agile reports, & native mobile apps for iOS and Android

Read more about Zoho Sprints

Users also considered
Automox logo

Automox

Cloud-based platform for patch management

visit website
Automox is the endpoint management platform built for the era of autonomous operations

Read more about Automox

Users also considered
Yardi Kube logo

Yardi Kube

An end-to-end platform for flexible workspace management

visit website
Yardi Kube space management provides the tools and the software for an effortless approach to delivering occupier-ready flexible workspaces. The all-in-one workspace management platform provides a comprehensive, automated, fully encompassing, revenue-driving solution for operators of all sizes.

Read more about Yardi Kube

Users also considered
Netwrix Auditor logo

Netwrix Auditor

Ease the burden of IT auditing

visit website
Keep tabs on user activity and configurations in your on-premises and cloud-based IT systems.

Read more about Netwrix Auditor

Users also considered
Remote Desktop Manager logo

Remote Desktop Manager

Category Leaders

The best remote connection manager in the industry

visit website
Remote Desktop Manager (RDM) centralizes remote connection and credential management in one secure, cross-platform platform. Manage 50+ protocols, enforce role-based access and 2FA, track sessions, and access offline — great for teams or solo users alike.

Read more about Remote Desktop Manager

Users also considered
ManageEngine AD360 logo

ManageEngine AD360

Identity and access management platform

visit website
ManageEngine AD360 is an enterprise IAM software solution that helps businesses of all sizes manage identities securely and ensure compliance. Key functionalities include automated identity lifecycle management, secure single sign-on, adaptive multi-factor authentication, approval-based workflows.

Read more about ManageEngine AD360

Users also considered
SysAid logo

SysAid

AI-enabled ITSM platform for businesses of all sizes

visit website
SysAid is an ITSM software platform that enhances IT service management with AI chatbots, workflow automation, and asset management.

Read more about SysAid

Users also considered
ManageEngine OpManager Plus logo

ManageEngine OpManager Plus

Achieve holistic IT infrastructure monitoring with OpManager

visit website
ManageEngine OpManager Plus is an AIOps software designed to help businesses monitor networks, servers, IP addresses, switch ports, bandwidth, network configurations, firewall rules, logs, policies, application usage, and storage devices. IT admins can perform an in-depth analysis of IT performance parameters, including health, availability, device utilization, and more.

Read more about ManageEngine OpManager Plus

Users also considered
BOSSDesk logo

BOSSDesk

BOSSDesk a FrontRunner in Help Desk Software

visit website
BOSSDesk is an integrated ITIL Service Desk/Help Desk and IT Asset Management solution available for both Cloud and On-Premise. BOSSDesk has been highly ranked by customers for providing an affordable solution, great user experience, wide range of features, and excellent US based customer support.

Read more about BOSSDesk

Users also considered
Nerdio logo

Nerdio

Deploy, manage, & cost-optimize native Microsoft Cloud tech

visit website
Nerdio simplifies IT management for IT teams and MSPs. Significantly streamline workloads and day-to-day operations while reducing deployment time and saving up to 80% on Azure compute and storage resources.

Read more about Nerdio

Users also considered
DERDACK Enterprise Alert logo

DERDACK Enterprise Alert

Respond up to 10x faster to critical incidents

visit website
Derdack’s enterprise-class notification software uniquely combines intelligent alert notifications, machine-assisted collaboration and remote incident remediation – enabling an anywhere incident response.

Read more about DERDACK Enterprise Alert

Users also considered
TeamViewer ONE logo

Remote support, remote access & device management software

Proactive IT management that prevents problems before they start—TeamViewer makes work flow better across your digital workplace.

Read more about TeamViewer ONE

Users also considered
Rippling logo

Workforce management across HR, finance, and IT. 

With Rippling IT, you have a single MDM to manage Macs, Windows, and mobile devices remotely. Centralize visibility, enforce security policies, obtain compliance, and automate lifecycle management with zero touch deployment.

Read more about Rippling

Users also considered
Deel logo

End-to-end global workforce platform.

Deel is the only global-first people platform that enables companies to hire, pay, manage, and develop talent in 150+ countries without compliance headaches or third-party dependencies. Deel supports 40,000 customers and 1.5 million workers through a single, scalable global system.

Read more about Deel

Users also considered
monday.com logo

Project management software

monday.com, a powerful IT Management software, helps teams plan together efficiently and execute projects that deliver results on time. Its ease of use and flexibility means fast onboarding for your team and the ability to manage your work your way.

Read more about monday.com

Users also considered
Malwarebytes for Business logo

Complete cybersecurity software for businesses

Malwarebytes is a network security software that enables businesses to identify and detect potential cyberthreats across networks or enterprise servers. The cloud-based Malwarebytes Nebula platform lets administrators gain visibility into threat patterns from the centralized dashboard.

Read more about Malwarebytes for Business

Users also considered
Wrike logo

AI powered workflow management platform

Stay on top of IT management with Wrike's work management. Use custom forms and templates to handle requests, organize IT onboarding, track progress, and manage workloads. Plan projects with Gantt charts and showcase results with built-in reporting.

Read more about Wrike

Users also considered

Key features for IT Management software

Based on GetApp's analysis of verified user reviews collected between July 2021 and August 2024.

  • Real-Time Monitoring: Reviewers value real-time monitoring for its ability to promptly detect and address issues, enhance security, ensure system performance, and improve service reliability. 93% of reviewers rated this feature as important or highly important.
  • Patch Management: Users appreciate patch management for its ease of use, comprehensive support for various systems, automation capabilities, and ability to maintain up-to-date security patches. 92% of reviewers rated this feature as important or highly important.
  • Real-Time Notifications: Reviewers find real-time notifications crucial for immediate alerts on critical events, enabling swift responses and maintaining system performance. 88% of reviewers rated this feature as important or highly important.
  • Remote Access/Control: Users emphasize the convenience of remote access/control for managing devices, providing support, and conducting necessary operations from any location. 88% of reviewers rated this feature as important or highly important.
  • Alerts/Notifications: Reviewers appreciate customizable alerts/notifications for keeping informed about system status, ensuring timely responses to issues, and maintaining operational efficiency. 85% of reviewers rated this feature as important or highly important.